GOVERNMENT TRAVEL CHARGE CARD PROGRAM
Government Travel Home      ADTRAV - Online Travel Reservations      JPMC/PaymentNet Travel Card System

Travel Management Center Information:

ADTRAV Contact Information
ADTRAV Online Tools
REZDESK System Information
GetThere Online Booking Tool
Travel Profile Creation Process
     Travelers With CG EMPLIDS (Less IRR and AUX Members)
     New Employees without an EMPLID
     CG Inactive Ready Reserve (IRR) Travelers
     CG Auxiliary Travelers
     Travelers Not Assigned CG EMPLIDs (CHAP/DOD/OGA/NAF)
GetThere Fees
Fare Selection within GetThere
Update Your User Profile for Secure Flight Compliance
Want to provide feedback on ADTRAV's Service?

ADTRAV Contact Information - see the Traveler Information page under How Do I Make Travel Reservations?

ADTRAV Online Tools - (Note - Your logon/username for both the RezDesk and Getthere systems is USCG-1234567; where the #'s are replaced by your CG Employee ID number).

CRITICAL NOTE - Your initial log on for the RezDesk System must be completed via the RezDesk USCG Welcome -Site Activation Page (you are leaving this USCG website) .  This welcome site will activate your profile at the initial log on and send you a temporary password to the e-mail address on file with your profile. 

RezDesk System Information - RezDesk is ADTRAV’s travel portal which serves as a single gateway to the ADTRAV travel ecosystem and the online booking tool, GetThere.  Once logged into RezDesk you can go directly to GetThere without logging in again.  RezDesk houses the traveler profile, unused non-refundable tickets, current and past trip itineraries, authorization status with audit trail, access to GetThere, RezRequest booking template, access to USCG travel policy, one-click access to RezIntel, and serves as a central repository for all travel documents including the USCG travel policy as well as the FTR/JTR. RezDesk even tracks important travel documents and provides expiration date notifications on the home page governing visas, passports, and credit cards.

RezDESK Login (you are leaving this USCG website)                              RezDesk User Guide

GetThere Online Booking Tool - Is the actual online booking tool which can either be accessed from within the RezDesk site or directly by connecting to the GetThere site.  To obtain the benefits of the RezDesk system, travelers are encouraged to connect via the RezDesk site.  GetThere is only to be used for official government TDY travel and only when the reservation is being charged to an individually billed government travel charge card.  Travelers without an individually billed government travel charge card must continue to call ADTRAV for transportation reservations, there are no exceptions.  PCS Travel can only be booked via the full service option.

GetThere Login (you are leaving this USCG website)                                  GetThere Guide

Travel Profile Creation Process

a.  Travelers with CG EMPLIDS (Less IRR and AUX members) - If you have had a CG EMPLID for more than 60 days, you can log onto the RezDesk and/or GetThere Systems using the links above.  Simply enter USCG- and your CG EMPLID as your USERNAME (ex:  USCG-1234567) and then clicking on the "Forgot Password" link.  On a monthly basis, new CG employees or members will have profiles created based on Direct Access data.  The Traveler will be provided via an e-mail a link to these systems and requested to validate their profile by logging into the RezDesk system.  For navigational or log on assistance with RezDesk or GetThere, travelers should call the ADTRAV at 1-855-576-4781 and selecting option #1 for the Travel Help Desk or email them at REZSUPPORT@ADTRAV.COM.  

b.  New Employees without an EMPLID (Less IRR and AUX members) -
It takes generally 2 to 3 weeks for a new CG civilian employee to be assigned an EMPLID.  New employees without a CG EMPLID assigned yet who need to make travel arrangements, should contact ADTRAV Service Center at 1-855-576-4781 and utilize the full service option.  ADTRAV will create a single use profile for the traveler.   

c.  CG Inactive Ready Reserve (IRR) Travelers -
Since the majority of IRR members do not travel, travel profiles have not been created.  IRR members who travel infrequently on Coast Guard funded travel orders should request the ADTRAV travel agent create a single use profile for the required travel reservation.  IRR members on orders such as ADOS or Title X orders, can request the creation of a ADTRAV Traveler Profile to streamline the full service travel reservation process. 

          Please include the following information via e-mail to request a profile be created: 

          a.  Legal First Name
          b.  Middle Initial
          c.  Legal Last Name with Suffix (JR, III, etc.)
          d.  Employee Type - IRR Member
          e.  EMPLID
          f.   Traveler's Business Phone #
          g.  Official CG E-mail Address
          h.  Personal E-mail Address


Please send the above information via e-mail to Arl-PF-CGPSC-JPMC-GTCC  and we will notify you via e-mail once your travel profile has been created.  Please allow 2 to 3 business days for the creation of your traveler profile.
 

d.  CG Auxiliary Travelers -
CG Auxiliary members traveling on Coast Guard funded travel orders are required to use the Travel Management Center (ADTRAV) for common carrier (i.e. air line reservations) charged to the travel order and for rental car reservations charged to a personal credit card.  Information on making full service travel reservations is available on the Traveler Information page.

     (1) Infrequent CG Auxiliary Travelers -
CG Auxiliary members who travel infrequently on Coast Guard funded travel orders should request the ADTRAV travel agent create a single use profile for the required travel reservation. 


     (2) Frequent CG Auxiliary Travelers -
CG Auxiliary members who travel 2 or more times per year on Coast Guard funded travel orders can request the creation of a ADTRAV Traveler Profile to streamline the full service travel reservation process. 

          Please include the following information via e-mail to have a profile created: 

          a.  Legal First Name
          b.  Middle Initial
          c.  Legal Last Name with Suffix (JR, III, etc.)
          d.  AUX EMPLID
          e.  Number of CG Funded Trips/Year
          f.   Traveler's Business Phone #
          g.  E-mail Address

Please send the above information via e-mail to
Arl-PF-CGPSC-JPMC-GTCC  and we will notify you via e-mail once your travel profile has been created. 
Please allow 2 to 3 business days for the creation of your traveler profile. 

e.  Travelers Not Assigned CG EMPLIDs (i.e. Chaplains, DOD, NAF employees, etc.) - 
To request the creation of a self-service logon to the RezDesk and/or GetThere system please include the following information via e-mail: 

          a.  Legal First Name
          b.  Middle Initial
          c.  Legal Last Name with Suffix (JR, III, etc.)
          d.  Employee Type[Chaplain, DOD, OGA, NAF]
          e.  Traveler's Business Phone #
          f.   Official Coast Guard E-mail Address

Please send the above information via e-mail to
Arl-PF-CGPSC-JPMC-GTCC  and we will notify you via e-mail once your travel profile has been created.  Please allow 2 to 3 business days for the creation of your traveler profile.
 

Note:  If immediate travel arrangements need to be made, the traveler should contact ADTRAV Service Center at 1-855-576-4781 and utilize the full service option.  ADTRAV will create a single use profile for the traveler.  

GetThere Fees - Effective 02/02/17 - 02/01/18

Under the Coast Guard travel management center task order with ADTRAV two options are provided for making travel arrangements and different service fees are applied.  For non-self service transactions where a ADTRAV customer service agent totally or partially works a reservation the current service fee is $22.00.  When the self service option is used and there is no intervention of any form by a customer service agent a lower service fee applies.  For reservations using GetThere, the fee is currently $7.75.  However, if at any time a customer service agent has to intervene with a reservation made in GetThere, the service fee will automatically be increased to the non-self service fee.  For example, there are numerous airlines that are classified as exception carriers that require agent intervention to complete the reservation.  When reservations are made with one of these carriers the non-self service fee is automatically incurred even if the reservation is made through GetThere.  A list of exception carriers is included on the GetThere home page. 

Fare Selection within  GetThere

When making reservations, selection of the correct fare is important to conserving scarce travel dollars and to ensure the selection will result in reimbursement of the full cost to the traveler.  Assuming the specific flights meet the mission requirements, travelers should always select the _CA fare first, then the _YCA fare, then the _DG fares, if available.  For more information on selection of the correct fare, please refer to the What Fare Should I Use Guide?, the GSA-CPP_vs_DG Fares Policy Review document, and the CPP_Non-Contract-Orders-Examples.

Update Your User Profile for Secure Flight Compliance

The Secure Flight passenger vetting program will begin asking passengers to enter their full name - as it appears on the government issued identification they will be traveling with - when making airline reservations. Coast Guard travelers, using the Rezdesk or GetThere program should ensure their full name appears in their user profile. In addition, travelers needs to ensure their date of birth and gender are populated in the systems when making reservations.

For more information on TSA's Secure Flight Program,
please visit TSA's web site (you are leaving this USCG website).

Want to provide feedback on ADTRAV's Service?   The below process defines how you can provide feedback directly to the Coast Guard's Contracting Officer's Technical Representative for the ADTRAV Contract.  Before providing your feedback, please consider the following: 

1.  All official travel (e.g. airline, bus, ship, Alaska Marine Highway System (AMHS), rental vehicle) must be arranged through a Government Contracted TMC in accordance with the JTR/FTR, even if a non-contract fare is being purchased.  The contracted TMC for the Coast Guard is ADTRAV Travel Management. 

2.  If you are considering comparing the ADTRAV ticket costs which are generally GSA contracted fully-refundable fares with a non-refundable fare from Orbitz, Travelocity, etc. is not a fair comparison.  If you want to use a non-refundable fare to save money, please ensure your orders authorize it.


Please include the following information with your feedback: 

        a.  Feedback Type: [Postive/Negative]
        b.  Traveler's First Name
        c.  Traveler's Last Name
        d.  Traveler's EMPLID
        e.  Travel Record Locator Number
        f.   Date ADTRAV Service Provided
        g.  Date of Travel
        h.  Traveler's Business Phone
        i.   Booking Method (Full/Self-Service)
        j.   Your Specific Traveler Feedback


Please send the above information to Arl-PF-CGPSC-JPMC-GTCC  and we will strive to provide a timely response to any feedback received.  GetThere Online Booking Tool - Is the actual online booking tool which can either be accessed from within the RezDesk site or directly by connecting to the GetThere site.  To obtain the benefits of the RezDesk system, travelers are encouraged to connect via the RezDesk site.  GetThere is only to be used for official government TDY travel and only when the reservation is being charged to an individually billed government travel charge card.  Travelers without an individually billed government travel charge card must continue to call ADTRAV for transportation