National Retiree Help Desk (NRHD) Hotline:
Is available to assist and / or to answer any questions that a retiree or a retiree spouse has regarding benefits (other than those relating to pay), health care issues, assistance in obtaining important forms and/or papers, etc.
Contacted by phone or e-mail:
Questions concerning pay should be directed to the Pay & Personnel Center's Retiree and Annuitant Services (PPC (RAS) Branch Email: firstname.lastname@example.org Phone: 1-800-772-8724 Phone: 1-785-339-3415 -- 0730-1600 M-F
How do I report a change in financial institution, account number or change of address?
Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy Street
Topeka, KS 66683-3591
Toll Free: 1-800-772-8724
Commercial - 1-785-339-3415
You may request a copy of your service record by calling, e-mailing, or writing the National Archives.
National Personnel Records Center
Military Personnel Records
9700 Page Avenue
St. Louis, MO 63132
Coast Guard Retiree Services Program, is managed by established by Directorate of Reserve and Military Personnel, COMDT (CG-13)and guided by Commandant Instruction CG_1800.5G.
Major Strategic Themes and strategic intent:
How does the program know how it’s doing?
In accomplishing all this great strategy? As quoted by H. James Harrington: "Measurement is the first step that leads to control and eventually to improvement. If you can't measure something, you can't understand it. If you can't understand it, you can't control it. If you can't control it, you can't improve it."
Measurement supports data-driven decisions, effective program management, and continuous improvement. Measurement is focused on two areas:
A strategy-based Balanced Scorecard (Table 1) will be used to measure and manage the program through four perspectives: Customers/Stakeholders, Resource Stewardship, Internal Processes, and Organizational Capacity. The program’s mission, vision, values, and strategic themes and intent are translated into strategic goals, metrics/measures, targets, and initiatives. Strategy is the common thread and basis for measurement and continuous improvement of program outcomes and mission effectiveness for customers/stakeholders.
CG Retiree Services organizational structure (Table 2) is continuously assessed through the four perspectives of the strategy-based Balanced Scorecard to ensure optimal alignment with program strategy, the changing environment, and limited resources.
To ensure their contributions continue, retirees must be kept apprised of changing programs, services, and policies. The Coast Guard Retiree Services Program will serve the Coast Guard military retirees and eligible surviving family members by proactively keeping the lines of communication open to provide regular retiree information, retiree benefits advice, and services, when needed. The Coast Guard Retiree Services Program policy framework will provide the network and organizational structure that reinforces and provides the mutual benefit between Coast Guard and the Coast Guard military retiree community.
1 National Council,
Commandant of the Coast Guard National Retiree Council (CCGNRC)