13 FEB 2020 BT UNCLAS //N04600// ALCGPSC 023/20 SUBJ: GOVERNMENT TRAVEL CHARGE CARD MULTI-FACTOR AUTHENTICATION FOR CITIMANAGER SYSTEM 1. During March, the CitiManager system will begin requiring account holders to use a two-factor authentication as an enhanced security measure. Upon each login, users will be prompted to receive a one-time passcode via e-mail, text message, or phone call that must be entered to access the system. This requirement cannot be waived per GSA SmartPay3 master contract. 2. All cardholders and travel managers using the CitiManager system should ensure their user profile has updated contact information by 06 March 2020 since this is used to create the options for receiving passcodes. If the cardholders don’t have an official e-mail address as their primary e-mail address or do not have a phone number in their profile that they have access to when attempting to log in, they won’t be able to access the system once multi-factor authentication is implemented. a. E-mail option: Ensure Work E-mail address field within your user profile in CitiManager contains your official e-mail address (.mil, .org .gov, or .edu acceptable). b. Phone number option: One-time passcodes may be sent via Text Message or Voice Call to a phone number listed in a user’s profile. Note: The system will not dial extensions for the voice call option. c. Travel Managers have the ability to update non-cardholder’s and cardholder’s contact information that are within their hierarchy oversight. d. Detailed user guides will be available on the Job Aids section of our website: https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant- for-Human-Resources-CG-1/Personnel-Service-Center-PSC/BOPS/PSC-BOPS- R/GOVTrvl/Job_Aides/ e. This change will not affect members who never registered their Government Travel Charge Cards in CitiManager since they are not in the system. However, registration is highly encouraged in order to monitor account balance, receive notifications, and update contact information. 3. Personnel who are not current cardholders and need to apply for a card, should follow the guidance posted on our website for how to apply: https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for- Human-Resources-CG-1/Personnel-Service-Center-PSC/BOPS/PSC-BOPS- R/GOVTrvl/Travel_Card/#How_do_I_get_a_Government_Travel_Card 4. Government Travel Charge Card questions should be directed as follows: a. Cardholders and travel card applicants shall contact their unit Travel Manager. Members may determine their supporting travel manager(s) using the lookup function available at: https://cg.portal.uscg.mil/units/psc/psc- bops/GTCC%20Library/Forms/AllItems.aspx b. Travel Managers: Direct questions to Ms. Carlene Curry at 703-258-5996, Evelyn.C.Curry@uscg.mil, or Mr. Michael Duchossois at 703-254-7175, Michael.A.Duchossois@uscg.mil. 5. Released: CAPT P.N. Melnick, Deputy Commander, Personnel Service Center. The Service Center for Our Most Important Resource – Our People. 6. Internet release is authorized.