Pay & Personnel Center

Customer Care Branch

Direct Access and Travel Customer Care 
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F

Note: Password resets are not provided via telephone

PPC Page Menu
Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200


Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-DG-CustomerCare@uscg.mil

Feedback button
Report broken links 
or other website
issues here


Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/




U. S. Coast Guard Pay & Personnel Center Customer Survey

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey.  In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you are on the Coast Guard Data Network (e.g. Active Duty members and civilian employees) please click this link to complete the PPC Customer Satisfaction Survey.

If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (e. g. USPHS, Reserve Component Member not on AD, Retiree, Annuitant, etc.) (via a Coast Guard Standard Workstation),  please contact us by email to PPC-DG-M-Feedback@uscg.mil.  

Links for users of Web-Based Email Clients

As our valued customers, your input is always appreciated.

The appearance of hyperlinks does not constitute endorsement by the U.S. Coast Guard of non-U.S. Government sites or the information, products, or services contained therein. Although the U.S. Coast Guard may or may not use these sites as additional distribution channels for Department of Homeland Security information, it does not exercise editorial control over all of the information that you may find at these locations. Such links are provided consistent with the stated purpose of this website.

Last Modified 3/16/2021