U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Customer Care Branch
Direct Access, Travel and TPAX Customer Care
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F
Note: Password resets are not provided via telephone
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
U. S. Coast Guard Pay & Personnel Center Customer Survey
PPC Customer Satisfaction Survey
We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey. In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you are on the Coast Guard Data Network (e.g. Active Duty members and civilian employees) please click this link to complete the PPC Customer Satisfaction Survey.
If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (e. g. USPHS, Reserve Component Member not on AD, Retiree, Annuitant, etc.) (via a Coast Guard Standard Workstation), please contact us by email to PPC-DG-M-Feedback@uscg.mil.
Links for users of Web-Based Email Clients
As our valued customers, your input is always appreciated.
The appearance of hyperlinks does not constitute endorsement by the U.S. Coast Guard of non-U.S. Government sites or the information, products, or services contained therein. Although the U.S. Coast Guard may or may not use these sites as additional distribution channels for Department of Homeland Security information, it does not exercise editorial control over all of the information that you may find at these locations. Such links are provided consistent with the stated purpose of this website.
Last Modified 3/16/2021