U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
New Direct Access & WebNow Links
Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:
New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil/webnow (Note: CG network access required.)
The user names and passwords you use to access these systems have not changed.
OPEN/ready to OPEN: If the order is in a "ready" status and the unit requires a later date from PSC-EPM (such as an involuntary retention for medical), the SPO must un-approve the order to revert to an "authorized" status before contacting EPM. This is to ensure the order does not go through the orders integration process before PSC-EPM can amend the authorization.
OPEN/finished to OPEN: If the order is in a "finished" status and the separation date is in the current, open pay calendar, SPOs must first contact PSC-EPM to cancel the authorization. The SPO will then need to cancel the order. Once both are cancelled, PSC-EPM will issue a new authorization and the SPO may work the new order.
For example: Separation date of 18 September; Command requests 3 month retention on 15 September. Separation would have run through the orders integration process, placing the order in a finished status, creating the termination job row and computing final pay. The pay calendar is open so the authorization and order can be cancelled to ensure no interruption of member's pay.
CLOSED/finished to OPEN: If the order is in a "finished" status and the separation date falls after finalizing the pay calendar or in a previous pay calendar and the new separation date falls in the next open pay calendar or later, SPOs must first contact PSC-EPM to cancel the authorization. The SPO will then need to cancel the order. Once both are cancelled, PSC-EPM will issue a new authorization and the SPO may work the new order. PPC-SEP must be notified of the date change to ensure the member's pay continues and make any adjustments to any computed or paid final pay and lump sum leave.
For example: Separation date of 25 September; Command requests 3 month retention on 21 September (pay calendar for 15-30 SEP closed).
CLOSED/finished to CLOSED: If the order is in a "finished" status and the separation date falls after finalizing the pay calendar or in a previous pay calendar and the new separation date also falls in a finalized pay calendar, SPOs must contact PSC-EPM to amend the authorization and contact PPC-SEP to work the separation manually. The SPO will need to amend the order once PSC-EPM has amended the authorization and approve the amended order. Once actions are complete, PPC-SEP will compute final pay manually and send final pay via the next available off cycle payment.
For example: Separation date of 18 September; Command request 1 week retention to complete medical on 21 SEP. The separation has processed through orders integration and the pay calendar is closed for 15-30 September.