U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access Maintenance Scheduled

Direct Access (DA) will not be available from 9:00 PM (Central Time) on Thursday, May 27, 2021 until 1:00 AM (Central Time), Friday, May 28, 2021. The system will be offline for routine server maintenance.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200



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PPC Call Center Phone Contact Update

In observance of the Juneteenth Federal holiday, our offices will be closed on Friday, June 18, 2021, including the Pay & Personnel Center’s Call Center. All PPC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Combat Tax Exclusion - Known Issue with PCS Departure Stop and Retroactive Transactions


Combat Tax Exclusion, Auto-stop upon PCS: The system isn't shutting down Combat Tax Exclusion (CTE) upon PCS departure. CTE entitlement ends on the day of PCS departure from a combat zone. SPOs must manually stop CTE when processing PCS transfers for members from combat zones until this programming discrepancy is corrected.

Combat Tax Exclusion Retroactive Transactions: When a SPO enters a Combat Tax Exclusion transaction for retroactive start and/or stop dates in an already finalized pay calendar, the SPO MUST follow up with a PPC Customer Care Ticket requesting manual adjustment to the members tax balances.

Example - SPO enters a Combat Tax Exclusion transaction with a begin date of 1AUG2016, but the SPO didn't approve the transaction until 17AUG2016. The mid-AUG pay calendar (1st - 15th) has already been finalized, so the SPO must submit a PPC Customer Care Ticket so that PPC can manually adjust the members tax balances.

Refer to the Combat Tax Exclusion SPO User Guide for the procedure to stop CTE.