U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access Maintenance Scheduled

Direct Access (DA) will not be available from 9:00 PM (Central Time) on Thursday, March 4, 2021 until 1:00 AM (Central Time), Friday, March 5, 2021. The system will be offline for routine server maintenance.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200



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DMDC MIL CONNECT WEB SITE LOGO MilConnect P&D On Demand Training

New Direct Access & WebNow Links

Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:

New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil/webnow (Note: CG network access required.)

The user names and passwords you use to access these systems have not changed.

Pay & Personnel News Updates from our Branches

Combat Tax Exclusion - Known Issue with PCS Departure Stop and Retroactive Transactions


Combat Tax Exclusion, Auto-stop upon PCS: The system isn't shutting down Combat Tax Exclusion (CTE) upon PCS departure. CTE entitlement ends on the day of PCS departure from a combat zone. SPOs must manually stop CTE when processing PCS transfers for members from combat zones until this programming discrepancy is corrected.

Combat Tax Exclusion Retroactive Transactions: When a SPO enters a Combat Tax Exclusion transaction for retroactive start and/or stop dates in an already finalized pay calendar, the SPO MUST follow up with a PPC Customer Care Ticket requesting manual adjustment to the members tax balances.

Example - SPO enters a Combat Tax Exclusion transaction with a begin date of 1AUG2016, but the SPO didn't approve the transaction until 17AUG2016. The mid-AUG pay calendar (1st - 15th) has already been finalized, so the SPO must submit a PPC Customer Care Ticket so that PPC can manually adjust the members tax balances.

Refer to the Combat Tax Exclusion SPO User Guide for the procedure to stop CTE.