U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
Web-TPAX https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)
Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.
The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.
All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!
DA 9.1 Orders Integration Process is comprised of Reserve Orders, Separation Orders, and Applicant Orders. This Orders Integration Process is ran nightly: 2100 - Reserve Orders, 2130 - Separation Orders, and 2145 - Applicant Orders. These processes will grab all orders in an "Enroute" status and put them in a "Finished" status for any orders when the end date is current date or date prior to current date. This process used to run early morning which prevented SPOs from properly closing the orders, not allowing SPOs to make amendments, or to enter leave sold.
We also run this process manually during each pay cycle. It will be ran the day after each SPO Data Entry/Approval Cutoff Date. This process will grab all orders with an end date through the end of the pay cycle and put them in a "Finished" status.
Review Understanding Reserve Pay Processing in Direct Access 9.1 and Understanding Job Data Direct Access 9.1 for more information on orders and payroll processing.