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U. S. Coast Guard Pay & Personnel Center

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(866) 772-8724
(785) 339-2200

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PPC-DG-CustomerCare@uscg.mil

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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Direct Access Orders Integration Process

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DA 9.1 Orders Integration Process is comprised of Reserve Orders, Separation Orders, and Applicant Orders. This Orders Integration Process is ran nightly: 2100 - Reserve Orders, 2130 - Separation Orders, and 2145 - Applicant Orders. These processes will grab all orders in an "Enroute" status and put them in a "Finished" status for any orders when the end date is current date or date prior to current date. This process used to run early morning which prevented SPOs from properly closing the orders, not allowing SPOs to make amendments, or to enter leave sold.

We also run this process manually during each pay cycle. It will be ran the day after each SPO Data Entry/Approval Cutoff Date. This process will grab all orders with an end date through the end of the pay cycle and put them in a "Finished" status.

Review  Understanding Reserve Pay Processing in Direct Access 9.1 and  Understanding Job Data Direct Access 9.1 for more information on orders and payroll processing.