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U. S. Coast Guard Pay & Personnel Center

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Direct Access Self-Service Password Reset Offline

PPC is aware of the Direct Access "Forgot Password" issue resulting in customers not receiving an email with the link to reset their password. Direct Access programmers are currently working to resolve this, but there is no estimated time to resolution. Because of this issue, we are currently experiencing an extremely high volume of password reset requests. Please be advised it could take up to 3 business days for PPC to reset your password.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

Direct Access Direct-Access
Log on to TPAXWeb-TPAX
https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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Pay & Personnel News Updates from our Branches

Aviation Incentive Pay (AvIP) Change Request Procedure

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Requests for adjustments to Aviation Service Date, Officer Service Date, DIFOPS, DIFDEN, DIFPRO, and/or OPFLY TIME for the period of time or discrepancy in question require the following steps before PPC (MAS) can make any adjustments:

Aviation Incentive Pay (AvIP) Change Request Procedure

Step Action

1

Aviator requests status changes for any of the above mentioned through their Senior Flight Officer for the period of time or discrepancy in question

2

Senior Flight Officer verifies the requested changes to dates/times are valid  for the period of time or discrepancy in question and authorized IAW policy, and provides supporting documentation to SPO for review.

3

SPO YN1 or above will review all documents for accuracy for the period of time or discrepancy in question, fill in the Aviation Calculation Worksheet and provide all documentation to the Commanding Officer.

4

Via a CG Memo, Commanding Officer identifies which dates/times are incorrect and what the corrected dates/times should be for the period of time or discrepancy in question; enclose all documentation that supports the requested adjustments.

 

*Note:Commanding Officer cannot delegate this authority.

 

Here is a sample memo showing the required information and recommended format.

5

SPO will submit all documents to PPC via a PPC Customer Service Ticket for the period of time or discrepancy in question. SPO should provide a brief description on the Customer Service Ticket regarding the type of changes requested.

 

Examples of documents to be attached to the Customer Service Ticket:

6

PPC Customer Service verifies that memo and enclosure(s) are attached and forwards ticket to PPC (MAS) for action; if not, Customer Service will return to the SPO requesting the required documentation be submitted.

7

PPC (MAS) may require additional information before a case is worked; if so, PPC will contact the Customer Service Ticket POC (SPO YN1 or above).

8

PPC (MAS) will make any required corrections and document the corrections in the Customer Service Ticket and in the Direct Access notes.