U. S. Coast Guard Pay & Personnel Center
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Commanding Officer (Staff Symbol) U.S. Coast Guard Pay & Personnel Center 444 S. E. Quincy St. Topeka, KS 66683-3591
(866) 772-8724 (785) 339-2200
(785) 339-3780
PPC-DG-CustomerCare@uscg.mil
Direct-Access Web-TPAX
MilConnect
Requests for adjustments to Aviation Service Date, Officer Service Date, DIFOPS, DIFDEN, DIFPRO, and/or OPFLY TIME require the following steps before PPC (MAS) can make any adjustments:
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Via a CG Memo, Commanding Officer identifies which dates/times are incorrect and what the corrected dates/times should be; enclose all documentation that supports the requested adjustments.
*Note:Commanding Officer cannot delegate this authority.
Here is a sample memo showing the required information and recommended format.
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SPO will submit all documents to PPC via a PPC Customer Service Ticket. SPO should provide a brief description on the Customer Service Ticket regarding the type of changes requested.
Examples of documents to be attached to the Customer Service Ticket:
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PPC Customer Service verifies that memo and enclosure(s) are attached and forwards ticket to PPC (MAS) for action; if not, Customer Service will return to the SPO requesting the required documentation be submitted.
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PPC (MAS) may require additional information before a case is worked; if so, PPC will contact the Customer Service Ticket POC (SPO YN1 or above).
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PPC (MAS) will make any required corrections and document the corrections in the Customer Service Ticket and in the Direct Access notes.
