U. S. Coast Guard Pay & Personnel Center
Direct Access Outage Thursday, 19 Dec 0001 Hrs. to Tuesday, 31 Dec 2359 Hrs. (Eastern Time)
Direct Access (DA) will not be available for units, SPOs, members or retirees & annuitants from 0001 (EST) on Thursday, 19 December 2019 to 2359 on Tuesday, 31 December 2019 (EST). This outage is necessary to support 2020 pay rate and other regulatory changes. The self-service password reset feature will also be disabled during this outage.
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Commanding Officer (Staff Symbol) U.S. Coast Guard Pay & Personnel Center 444 S. E. Quincy St. Topeka, KS 66683-3591
(866) 772-8724 (785) 339-2200
PPC-DG-CustomerCare@uscg.mil
Direct-Access Web-TPAX https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)
MilConnect
Requests for adjustments to Aviation Service Date, Officer Service Date, DIFOPS, DIFDEN, DIFPRO, and/or OPFLY TIME for the period of time or discrepancy in question require the following steps before PPC (MAS) can make any adjustments:
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Via a CG Memo, Commanding Officer identifies which dates/times are incorrect and what the corrected dates/times should be for the period of time or discrepancy in question; enclose all documentation that supports the requested adjustments.
*Note:Commanding Officer cannot delegate this authority.
Here is a sample memo showing the required information and recommended format.
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SPO will submit all documents to PPC via a PPC Customer Service Ticket for the period of time or discrepancy in question. SPO should provide a brief description on the Customer Service Ticket regarding the type of changes requested.
Examples of documents to be attached to the Customer Service Ticket:
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PPC Customer Service verifies that memo and enclosure(s) are attached and forwards ticket to PPC (MAS) for action; if not, Customer Service will return to the SPO requesting the required documentation be submitted.
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PPC (MAS) may require additional information before a case is worked; if so, PPC will contact the Customer Service Ticket POC (SPO YN1 or above).
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PPC (MAS) will make any required corrections and document the corrections in the Customer Service Ticket and in the Direct Access notes.
