U. S. Coast Guard Pay & Personnel Center
Direct Access Self-Service Password Reset Offline
PPC is aware of the Direct Access "Forgot Password" issue resulting in customers not receiving an email with the link to reset their password. Direct Access programmers are currently working to resolve this, but there is no estimated time to resolution. Because of this issue, we are currently experiencing an extremely high volume of password reset requests. Please be advised it could take up to 3 business days for PPC to reset your password.
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Commanding Officer (Staff Symbol) U.S. Coast Guard Pay & Personnel Center 444 S. E. Quincy St. Topeka, KS 66683-3591
(866) 772-8724 (785) 339-2200
PPC-DG-CustomerCare@uscg.mil
Direct-Access Web-TPAX https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)
MilConnect
Requests for adjustments to Aviation Service Date, Officer Service Date, DIFOPS, DIFDEN, DIFPRO, and/or OPFLY TIME for the period of time or discrepancy in question require the following steps before PPC (MAS) can make any adjustments:
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Via a CG Memo, Commanding Officer identifies which dates/times are incorrect and what the corrected dates/times should be for the period of time or discrepancy in question; enclose all documentation that supports the requested adjustments.
*Note:Commanding Officer cannot delegate this authority.
Here is a sample memo showing the required information and recommended format.
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SPO will submit all documents to PPC via a PPC Customer Service Ticket for the period of time or discrepancy in question. SPO should provide a brief description on the Customer Service Ticket regarding the type of changes requested.
Examples of documents to be attached to the Customer Service Ticket:
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PPC Customer Service verifies that memo and enclosure(s) are attached and forwards ticket to PPC (MAS) for action; if not, Customer Service will return to the SPO requesting the required documentation be submitted.
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PPC (MAS) may require additional information before a case is worked; if so, PPC will contact the Customer Service Ticket POC (SPO YN1 or above).
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PPC (MAS) will make any required corrections and document the corrections in the Customer Service Ticket and in the Direct Access notes.
