U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
The Pay & Personnel Center Center will be closed on Monday, January 18, 2021, in observance of the Martin L King holiday. Normal business hours will resume on Monday, January 4, 2021. All applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled.
All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!
Requests for adjustments to Aviation Service Date, Officer Service Date, DIFOPS, DIFDEN, DIFPRO, and/or OPFLY TIME for the period of time or discrepancy in question require the following steps before PPC (MAS) can make any adjustments:
Via a CG Memo, Commanding Officer identifies which dates/times are incorrect and what the corrected dates/times should be for the period of time or discrepancy in question; enclose all documentation that supports the requested adjustments.
*Note:Commanding Officer cannot delegate this authority.
Here is a sample memo showing the required information and recommended format.
SPO will submit all documents to PPC via a PPC Customer Service Ticket for the period of time or discrepancy in question. SPO should provide a brief description on the Customer Service Ticket regarding the type of changes requested.
Examples of documents to be attached to the Customer Service Ticket:
PPC Customer Service verifies that memo and enclosure(s) are attached and forwards ticket to PPC (MAS) for action; if not, Customer Service will return to the SPO requesting the required documentation be submitted.
PPC (MAS) may require additional information before a case is worked; if so, PPC will contact the Customer Service Ticket POC (SPO YN1 or above).
PPC (MAS) will make any required corrections and document the corrections in the Customer Service Ticket and in the Direct Access notes.