U. S. Coast Guard Pay & Personnel Center

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200

For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)



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customer care  Visit MY CG
DMDC MIL CONNECT WEB SITE LOGO MilConnect P&D On Demand Training

Direct Access Maintenance and Limited Availability Periods Scheduled

Direct Access (DA) will not be available from 5:00 AM (Central Time) on Saturday, October 2, 2021 until 5:00 AM (Central Time), Tuesday, October 5, 2021. Access will be limited to only those users who will be performing tasks associated with security update and data center move.

DA will not be available from 5:00 PM (Central Time) on Friday, October 29, 2021 until 3:00 PM (Central Time), Saturday, October 30, 2021. Access will be limited to only those users who will be performing tasks associated with security update and data center move.

WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

Pay & Personnel News Updates from our Branches

Pay and Personnel Center Travel eNewsletter/FAQ


The April 2019 edition of the PPC Travel eNewsletterFile in PDF Format is now available. This issue includes the following items of interest:

We Pay What We Can
BLUF: We will pay everything that we legally can and make sure it will pass audit

Decedent Affairs Officer (DAO) Communications with Pay and Personnel Center (PPC) Travel (TVL) Branch Chief
BLUF: Call me!  I will drop everything to assist you and the Casualty Assistance Calls Officer (CACO)

CG7421-A Form and Requirements
BLUF: Memo is no longer required, just proof of Approving Official (AO) course completion

Tips for Travel Claim Processing
BLUF: Some frequent errors resulting in kickbacks

Official Distance
BLUF: Use T-Pax, don’t bother with Defense Table of Official Distance (DTOD)

BLUF: Tell us why, help us help you

Travel Order Number (TONO) to TONO Per Diem and Lodging
BLUF: How to input to ensure you get all your money

Rental Vehicle Reimbursement Information
BLUF: (AO)’s need to educate travelers and not approve unauthorized charges

Rental Vehicles and Government Administrative Rate Supplemental (GARS)
BLUF: Rental Vehicles is the big one; don’t set your people up for Falor, we mean failure

Privately Owned Vehicles (POV) More Advantageous
BLUF: Be sure your traveler qualifies

Various Units on Orders
BLUF: T-Pax (AO) must be from the same unit as orders (AO)

Travel Lodging Expense (TLE)
BLUF: Clarification on policy.  Joint Travel Regulations (JTR) takes precedence 

Education and Training Quota Management Command (ETQC) Orders and AO’s Signing Unauthorized Amendments
BLUF: ALCOAST 343/18 tells you what you can and what you need approval for

Authorizing Official Requirements
BLUF: Memo? What memo? And a test out option

Manual Claim Submissions
BLUF: Guidelines that will help everyone

Permanent Change of Station (PCS) Advances/PCS Signature Proxy
BLUF: More tools, less “It’s not my job”

Post Audit Process
BLUF: If we e-mail you, we need something

Shout Out!
BLUF: Amazing work by YN2 Amato from Base Boston

April 2019 edition of the PPC Travel eNewsletterFile in PDF Format