U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site. Click to subscribe
Commanding Officer (Staff Symbol) U.S. Coast Guard Pay & Personnel Center 444 S. E. Quincy St. Topeka, KS 66683-3591
(866) 772-8724 (785) 339-2200
PPC-DG-CustomerCare@uscg.mil
Direct-Access Web-TPAX https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)
MilConnect
Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls. The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.
All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!
The April 2019 edition of the PPC Travel eNewsletter is now available. This issue includes the following items of interest:
We Pay What We Can BLUF: We will pay everything that we legally can and make sure it will pass audit
Decedent Affairs Officer (DAO) Communications with Pay and Personnel Center (PPC) Travel (TVL) Branch Chief BLUF: Call me! I will drop everything to assist you and the Casualty Assistance Calls Officer (CACO)
CG7421-A Form and Requirements BLUF: Memo is no longer required, just proof of Approving Official (AO) course completion
Tips for Travel Claim Processing BLUF: Some frequent errors resulting in kickbacks
Official Distance BLUF: Use T-Pax, don’t bother with Defense Table of Official Distance (DTOD)
Supplemental BLUF: Tell us why, help us help you
Travel Order Number (TONO) to TONO Per Diem and Lodging BLUF: How to input to ensure you get all your money
Rental Vehicle Reimbursement Information BLUF: (AO)’s need to educate travelers and not approve unauthorized charges
Rental Vehicles and Government Administrative Rate Supplemental (GARS) BLUF: Rental Vehicles is the big one; don’t set your people up for Falor, we mean failure
Privately Owned Vehicles (POV) More Advantageous BLUF: Be sure your traveler qualifies
Various Units on Orders BLUF: T-Pax (AO) must be from the same unit as orders (AO)
Travel Lodging Expense (TLE) BLUF: Clarification on policy. Joint Travel Regulations (JTR) takes precedence
Education and Training Quota Management Command (ETQC) Orders and AO’s Signing Unauthorized Amendments BLUF: ALCOAST 343/18 tells you what you can and what you need approval for
Authorizing Official Requirements BLUF: Memo? What memo? And a test out option
Manual Claim Submissions BLUF: Guidelines that will help everyone
Permanent Change of Station (PCS) Advances/PCS Signature Proxy BLUF: More tools, less “It’s not my job”
Post Audit Process BLUF: If we e-mail you, we need something
Shout Out! BLUF: Amazing work by YN2 Amato from Base Boston
April 2019 edition of the PPC Travel eNewsletter
