U. S. Coast Guard Pay & Personnel Center

Direct Access (DA) Maintenance Outage

DA will not be available from 2100 hrs. (Central Time) on Thursday, December 2, 2021 until 0100 hrs. (Central Time), Friday, December 3, 2021. An outage will occur in order to perform server maintenance.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer Care - PPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

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https://hcm.direct-access.uscg.mil
https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Known Issue: DA Hostile Fire Pay / Imminent Danger Pay and Hardship Duty Pay for Location in a Designated Area Monthly Payout Limit

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Sept. 17, 2019 —

Direct Access does not allow a payment for Hostile Fire Pay / Imminent Danger Pay (HFP/IDP) and Hardship Duty Pay for Location in a Designated Area (HDP-L (DA)) to exceed $325 in a month. Direct Access will deduct any dollar amount over $325.

For example, a member was authorized HDP-L (DA) and HFP/IDP that also required a retro payment that spanned 5 pay periods. The total payment due the member should’ve been $730, but due to the DA limit of $325, DA issued a debt for the excess of $405.

If a retro adjustment is required for HDP-L (DA) and/or HFP/IDP, a PPC Customer Care Ticket must be submitted requesting a retro adjustment be processed manually.