U. S. Coast Guard Pay & Personnel Center

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Direct-Access Password Reset Issue

PPC is aware of the Direct Access "Forgot Password" issue resulting in customers not receiving an email with the link to reset their password or other system generated messages such as absence requests notifications.

Direct Access programmers are currently working to resolve this, but there is no estimated time to resolution.

Because of this issue, we are currently experiencing an extremely high volume of password reset requests.

Please be advised it could take up to 3 business days for PPC to reset your password.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200




Direct Access Direct-Access
Log on to TPAXWeb-TPAX
https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

Feedback button Portal Login

customer care Blended Retirement System Information

PPC Call Center Holiday Hours

Due to inclement weather, the Pay and Personnel Center is closed on 17 January 2020.

In observance of the birthday of Martin Luther King, Jr., the Pay & Personnel Center (PPC) will be closed on Monday, 20 January 2020.

Normal business hours will resume on Tuesday, 21 January 2020.

As always, we will receive your requests via the trouble ticket template at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact%20Us.aspx/ (CGOne CaC Access only) or via email to PPC-DG-CustomerCare@uscg.mil.

Pay & Personnel News Updates from our Branches

May 2020 Servicewide Exam (SWE) Competition


ALCGENL message 003/20 announces the May 2020 SWE competition for all ratings, except MU, for advancement to pay grades E-5 through E-8. ALCGENL 220/19 announced the implementation of the Master Chief Advancement Panel for advancement to E-9.

Commanding Officers (CO) must ensure dissemination of this message to all active duty enlisted members in their AOR.  Members planning to participate in the SWE need to be aware of these requirements, as well as their responsibility to confirm they are met.  Failure to review and follow the guidelines of this message will not justify a waiver of its requirements.