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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access & WebNow Systems Maintenance Scheduled

  1. This announces necessary preparations in advance of a scheduled period of limited availability to Direct Access. This is required to support mandatory system security updates for the Coast Guard's Human Capital Management system.
  2. At 1900 EST, Thursday, 25 February 2021, availability to Direct Access will be limited to only those users who will be performing tasks associated with security update. Direct Access will be reactivated at 0600 EST, Saturday, 27 February 2021. This limited availability is necessary to avoid the submission of self-service and Servicing Personnel Office (SPO) transactions that potentially conflict with legislative and regulatory changes.
  3. This will impact all Active Duty, Reservists, Retirees, Annuitants, and civilian supervisors of military members. During this time frame, access to self-service for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.
  4. Following the update, the logon access to Direct Access will remain the same; however the Universal Resource Locator (URL) will change upon reactivation on 27 February 2021. Anyone who accesses the previous URL will be directed to the new URL via the home page. It is recommended that any web browser favorites are updated with the new URL to ensure quick and easy access moving forward. The updated links will also be available at the Pay and Personnel Center's website, located at: https://www.dcms.uscg.mil/ppc/pd/da/.
  5. In addition to the Direct Access URL's being updated, the WebNow URL will also be updated as a part of this security update. It is recommended that any web browser favorites are updated with the new URL to ensure quick and easy access moving forward. The WebNow URL will also be available at the Pay and Personnel Center's website, located at: https://www.dcms.uscg.mil/ppc/pd/da/.
  6. Due to the short duration and work associated with this limited access period, there will not be a capability to provide access to members outside those testing and implementing the CAP.   
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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Pay & Personnel News Updates from our Branches

Retirees/Annuitants/FSPA Payees Change your Federal Income Tax Withholding or Additional Withholding: 

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You can change your federal and state income tax withholding in Retired Global Pay Self-Service (Refer to the Change your Federal and/or State Income Tax Withholding User Guide for directions). If you cannot access the self-service system you may report changes by mail or fax.

If you need to:

      Start or change the amount of State Income Tax Withholding, you must provide us with a monthly dollar amount to be withheld. It has to be in even dollar increments for $10.00 or more. You cannot use standard exemptions (e. g. Married & 2 or Single & 0). Please write us at the address below (or fax to (785) 339-3770) and include the State and the amount you want withheld monthly.

PPC can only withhold income tax for one state at a time, and PPC cannot withhold state income tax for annuitants.

The table below specifies whether PPC can or cannot withhold taxes for each state or territory listed:

State Y-N State Y-N
Alabama (AL) Yes Montana (MT) Yes
Alaska (AK) No Nebraska (NE) Yes
Arizona (AZ) Yes Nevada (NV) No
Arkansas (AR) Yes New Hampshire (NH) No
California (CA) Yes New Jersey (NJ) Yes
Colorado (CO) Yes New Mexico (NM) Yes
Connecticut (CT) Yes New York (NY) Yes
Delaware (DE) Yes North Carolina (NC) Yes
District of Columbia (DC) Yes North Dakota (ND) Yes
Florida (FL) No Ohio (OH) Yes
Georgia (GA) Yes Oklahoma (OK) Yes
Guam (GU) - U.S. Territory No Oregon (OR) Yes
Hawaii (HI) No Pennsylvania (PA) No
Idaho (ID) Yes Puerto Rico (PR) - U.S. Territory No
Illinois (IL) No Rhode Island (RI) Yes
Indiana (IN) Yes South Carolina (SC) Yes
Iowa (IA) Yes South Dakota (SD) No
Kansas (KS) Yes Tennessee (TN) No
Kentucky (KY) No Texas (TX) No
Louisiana (LA) Yes Utah (UT) Yes
Maine (ME) Yes Vermont (VT) Yes
Maryland (MD) Yes Virgin Island (VI) - U.S. Territory No
Massachusetts (MA) Yes Virginia (VA) Yes
Michigan (MI) No Washington (WA) No
Minnesota (MN) Yes Wisconsin (WI)* Yes
Mississippi (MS) No West Virginia (WV) Yes
Missouri (MO) Yes Wyoming (WY) No

STATE TAX REMINDER: As a reminder when moving from one state to another and updating your home mailing address, don't forget to change your state tax withholdings. The retiree must request a change for state tax as an address change does not automatically change or stop the state information that the tax is being paid to.

(*)Wisconsin Withholding Tax Rates Unchanged but Tax Rates Reduced

Change your Federal Income Tax Withholding or Additional Withholding: 

You can change your federal and state income tax withholding in Retired Global Pay Self-Service (Refer to the Change your Federal and/or State Income Tax Withholding User Guide for directions). If you cannot access the self-service system you may report changes by mail or fax.

Retirees/Annuitants/FSPA Payees: Please use Form IRS W-4, Employee's Withholding Allowance Certificate (Adobe Acrobat Format)

Note: Do not use IRS W-4P (Withholding Certificate for Pension or Annuity Payments). Direct Access is configured to withhold federal income tax based on the information from the IRS W-4. Beginning on April 1, 2020, if you provide your information on a W-4P form, you will be asked to complete a W-4 instead so that the system will be able to recognize your request

You may make the requests listed above by Fax or in writing. You can mail or fax your completed W-4, or State Tax Withholding form (Reminder: State tax withholding requests must be for dollar increments of $10.00 per month or more), to us. You may Fax your request to 785-339-3770 or mail to:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591