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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Supplemental Clothing Allowance for Reduced Initial Seabag Issue

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ALCOAST 099/20 announced that reduced initial seabags were being issued at accession points (Cape May/Academy).  To account for this, we have created a new "Type" of Supplemental Clothing Allowance.  For a member that is issued a reduced seabag, enter a Supplemental Clothing Allowance transaction and select "Reduced Initial Sea Bag" from the "Type".  This will mostly impact the accession points, but if someone is missed, the servicing SPO may need to enter the transaction.

Members will be reimbursed the difference from what they should have received (in uniforms), to what they actually received.  For FY20 the rates are::

Female:  $128.15
Male:  $121.52