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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

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PPC Call Center Phone Contact Update

The Pay & Personnel Center Center will be closed on Monday, January 18, 2021, in observance of the Martin L King holiday. Normal business hours will resume on Monday, January 4, 2021. All applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Available Now: PCS Quarantine Guide for TPAX

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This guide covers most of the common scenarios involving quarantine/isolation periods during PCS transfer. Topics include:

  • Single Member PCS via Plane with 1 Day of TVL & Quarantine
  • Member with Dependents PCS via Plane to New PDS with Quarantine
  • Member Traveling Alone via POV with Quarantine at New PDS
  • Member with Dependents Traveling via POV with Quarantine
  • Member with Dependents Traveling via POV and Ordered to Stop En Route for Quarantine
  • Member with Dependents Traveling via POV and Ordered to Return to Old PDS to Quarantine before Traveling to New PDS
  • Member only Traveling via POV to Point of Embarkation for Quarantine and then via the AMHS to New PDS

PDF PCS Quarantine Guide for TPAX