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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access Maintenance Scheduled

Direct Access (DA) will not be available from 9:00 PM (Central Time) on Thursday, April 8, 2021 until 1:00 AM (Central Time), Friday, April 9, 2021. The system will be offline for routine server maintenance.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

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DMDC MIL CONNECT WEB SITE LOGO MilConnect P&D On Demand Training

New Direct Access & WebNow Links

Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:

New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil/webnow (Note: CG network access required.)

The user names and passwords you use to access these systems have not changed.

Pay & Personnel News Updates from our Branches

Family Separation Allowance for Housing (FSH) Policy Clarification

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​The Office of the Assistant Secretary of Defense for Military Compensation Policy issued a memo on 12 August 2020 which clarifies the policy on entitlement to FSH when dependents are temporarily (e.g. Delay in processing visas by the host country due to COVID-19) prevented from accompanying the member with a PCS to a foreign country​. 

If all the other conditions required for entitlement are met (i.e., that the dependents do not, in fact, reside at or near the member's PDS, and that government quarters (barracks, dorm, ship, etc.) are not available to house the member at the PDS), the delay in obtaining the required visas (through no fault of the members or dependents) and the ensuing withholding or denial of dependent entry approval/country clearance, satisfies the requirement of the statute (37 USC 403(d)(1) and (2)) that the movement of the dependents to the new PDS is not authorized at government expense and therefore, FSH accrues.

 Dir., Military Compensation Policy, OASD(M&RA)/MPP memo of 12 Aug 2020