U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access Maintenance Scheduled

Direct Access (DA) will not be available from 9:00 PM (Central Time) on Thursday, May 27, 2021 until 1:00 AM (Central Time), Friday, May 28, 2021. The system will be offline for routine server maintenance.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200



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PPC Call Center Phone Contact Update

In observance of the Juneteenth Federal holiday, our offices will be closed on Friday, June 18, 2021, including the Pay & Personnel Center’s Call Center. All PPC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

PPC Customer/SPO Newsletter October 2020



Issue 10/20 (October) of the PPC Customer NewsletterFile in Adobe Acrobat PDF format is now available.

This issue includes the following items:

  • Geographic Stability for Reservists Is Here
  • Reserve Supplemental Advancement Lists Updated
  • BM2 Active Duty Supplemental Advancement Eligibility List Posted
  • Defense Travel Management Office Allowances and Regulations Update
  • November 2020 Active/Reserve Payroll Processing Schedule
  • Enlisted Reserve Advancement Announcement
  • Enlisted Advancement Authorization (EPAA)
  • COVID-19: Travel and Leave Policy - Update 3
  • Providing Guidance for Enlisted Advancement
  • 2021 Thrift Savings Plan Contribution Limits Announced
  • Training Opportunity: SGLI Program Overview
  • October PPC Travel eNewsletter/ Frequently Asked Questions
  • Military Members: Here's Why Your Paycheck Looks Different
  • 2021 Reserve High Year Tenure Suspension
  • Direct Access Competency Dictionary Update
  • Veterans Affairs (VA) Separation Health Assessments
  • Know When to Reenlist for Eligible SRB
  • Thrift Savings Plan Catch-up Contributions Will Soon Get Easier
  • Data Migration for Temporary Duty (TDY) Travel Orders
  • Distribution of Finalized DD-214
  • 2021 High Year Tenure Waiver Process Guidance Issued
  • Check Out: New Monthly Premiums for TRICARE Young Adult Plans in 2021
  • Direct Access Guide Updates