U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access Maintenance Scheduled

Direct Access (DA) will not be available from 9:00 PM (Central Time) on Thursday, May 27, 2021 until 1:00 AM (Central Time), Friday, May 28, 2021. The system will be offline for routine server maintenance.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200



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PPC Call Center Phone Contact Update

In observance of the Juneteenth Federal holiday, our offices will be closed on Friday, June 18, 2021, including the Pay & Personnel Center’s Call Center. All PPC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Military members: Here’s why your paycheck looks different


By Christie St. Clair, MyCG Staff
View the Original Article on MyCG

Your pay this week may be different than what you expected. Don’t panic.

Editor's Note: Understanding the Payroll Tax Deferment Guide

As announced in announced in ALCOAST 329/20, the Government will defer Social Security taxes through the end of this year. To calculate the impact on your military pay, please see the  Payroll Tax Deferral Guide.

You probably remember the Aug. 8 presidential memo, directing the federal government to defer Social Security taxes for many federal employees, both military and civilian, in September, October, November and December. (We shared all the details on MyCG last month.)

The deferral took effect Sept. 1, but payroll providers needed some extra time to implement the changes.

“Your previous paycheck reimbursed you for September’s payroll taxes,” said Gary Earling, executive director of the Coast Guard’s Pay and Personnel Center in Topeka, Kan. “The extra pay in the current paycheck is what you should expect to see added to your upcoming paychecks through the end of the year.”

Earling said his team is still fielding questions from Coast Guard members about the tax deferral, intended to help support federal employees during the pandemic. As a reminder:

  • There is no opting-out of the deferral.
  • The deferral only covers Social Security taxes; it does not affect any Federal or State withholding.
  • The taxes will be collected in 2021.
  • If you get promoted in 2021, you will still only need to repay the taxes that were deferred in 2020. (For example, if you had $500 in taxes deferred in 2020, the Coast Guard will collect $500 from your pay in 2021 – even if you promote to a higher pay rate in January 2021.)

Related stories from MyCG


  • Civilian employees – contact the ASKHR helpdesk (USCG.ASKHR@uscg.mil).
  • Military members - contact CG-133 Pay and Compensation Division at (Compensation@uscg.mil).
  • For additional details, see ALCOAST 329/20.

PPC Customer Satisfaction Survey:

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey. Visit https://www.dcms.uscg.mil/ppc/ccb/survey/ to learn more about the survey

Note: In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation), please contact us by email to PPC-DG-M-Feedback@uscg.mil.

Pay & Personnel Center (PPC) Site Links

The links below provide quick access to the pages and files that are most visited on our site. Use the Menu, located at the top of the left column of each page, to navigate to our branches and products. Use the Feedback Button, located at the bottom of the left column, to let us know how we are doing or to ask for assistance in locating content.

PPC Internet Home Page
PPC Retiree and Annuitant Services Branch
PPC Travel Branch
Pay & Allowance Rates
CG-3307 Templates
Direct Access
Personnel & Pay Procedures Manual
Forms & Worksheets

This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about USCG Travel policy, the TPAX travel claim system, the Direct Access HR system, and matters pertaining to military pay and benefits.If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a.etheridge@uscg.mil. Also, please contact me by email if you have an announcement you would like to share with our customers