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U. S. Coast Guard Pay & Personnel Center

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

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New Direct Access & WebNow Links

Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:

New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil/webnow (Note: CG network access required.)

The user names and passwords you use to access these systems have not changed.

Pay & Personnel News Updates from our Branches

October PPC Travel eNewsletter/Frequently Asked Questions

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​The October 2020 edition of the Pay and Personnel Center Travel eNewsletter/Frequently Asked Questions – Update is now available at https://www.dcms.uscg.mil//portals/10/cg-1/ppc/travel/ppctravelenewsletteroctober2020.pdf.

IN THIS EDITION
  • Manual Claim Submissions
  • Required Documentation, who’s responsible to maintain it?
  • Traveler Roles and Responsibilities
  • AO Roles and Responsibilities
  • External Audits
  • PPC Customer Care
  • Why haven’t I been paid?
  • Why didn’t the Advance pay out
  • Notes are now printed on canned e-mails
  • Automatic Profile Builds in T-Pax
  • Processing Changes
  • How do I say “That is not authorized?”
Visit the PPC Travel news page at https://www.dcms.uscg.mil//ppc/news/Tag/84810/travel/ for more news and updates.