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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
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Customer CarePPC-DG-CustomerCare@uscg.mil

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Pay & Personnel News Updates from our Branches

WEBNOW-Electronically Imaged Record Viewing Slated for Upgrade 16/17 September.

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Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only”  or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”.  New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Imaged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.