U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

PPC Call Center Phone Contact Update

In observance of the birthday of Martin Luther King, Jr., our offices, including the Pay & Personnel Center’s Call Center, will be closed on  Monday, January 17, 2022.  All PPC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Direct-Access PCS, TDY, & Reserve Orders Outage.

1. DA Orders Accounting Data Conversion to FSMS Standard (ALCGPSC 06/22):  ‚ÄčAt 2000 EST, Wednesday, 12 January 2022, availability to Direct Access orders will be read-only for all users. The scheduled reactivation of full access to orders in Direct Access is 0001 EST, Wednesday, 19 January 2022, and is based on the successful conversion of all FY22 orders. This lockdown is necessary to support the deployment of FSMS. During this period of read-only availability, all FY22 orders will be converted to utilize FSMS accounting data. This applies to all Direct Access orders types: ETQC, PCS, separations, and reserve orders. Units may issue orders via memorandum to authorize travel in urgent and emergency situations.

E-Gov Travel System  (ETS) Status (updated 1000 hrs. Jan 07)

1. Maintenance Completed:  Data migration is complete and the system ready for use. 

2. Vouchering: The ability to enter travel vouchers in ETS is now available.

3. Vouchering prior FY travel: As part of the cutover to FSMS, the Coast Guard migrated open travel obligations. Authorizations will appear in ETS for the member to voucher. Members will select the open authorization within ETS and create a voucher. Members will not need to select accounting information for the Project, Organization, Expenditure and Task (POET) because prior year TONOs were migrated to reimburse against the prior year expenditures. The vouchers should only require approval from an ETS approving official.

4. Current FY Travel: Please be aware that Training, PCS, and Reserve Orders from Direct-Access (DA) will not be available in ETS pending completion of the accounting data conversion during the DA outage described above.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)


(785) 339-3780


Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil


Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

2021 IRS Forms W-2 and 1095-C Information


ALCGPSC 129/21

R 162226Z DEC 21
ALCGPSC 129/21
1. IRS Form W-2 and 1095-C - The required 2021 IRS tax forms W-2 (Wage and Tax
Statement) and 1095-C (Employer-Provided Health Insurance Offer and Coverage)
will be mailed no later than 31 Jan 2022 to each members mailing address listed
in Direct Access https://hcm.direct-access.uscg.mil/. Members who
have selected to opt out of receiving the paper forms will be able to download
their tax forms from Direct Access and will not receive a paper copy in the
mail. Members who have not opted out of paper form receipt are highly
encouraged to do so for the reduction of fraud and identity theft while also
reducing postage /material costs for the Coast Guard.  Commands are highly
encouraged to advocate that the most secure method of accessing/receiving IRS
Form W-2 is exclusively through Direct Access Self Service. All members with
access to Direct Access, regardless of whether they opted out or not, will be
able to download and print their individual tax forms starting in late January
2022. Tax documents will be available by going to:
Employee, View and View/Print My Year End Forms.
2. In order to facilitate timely delivery of required tax forms, members must
ensure their address is correct in Direct Access no later than 4 January. To
view and update your mailing
address in Direct Access, go to the Main Menu and select Self-Service,
Employee, Tasks, and Home and Mailing Address.  Use ref (a), section 8.I, for
address format examples for single members living in barracks or shipboard
berthing. Members must ensure forwarding of mail through the U.S. Postal Service
if there has been a recent change in mailing address.
3. Corrected IRS Forms  Members who require corrections to their IRS forms shall
refer to ref (a), section 8.I.13 and the following guidance:
     a. Corrected W-2: Report all W-2 discrepancies to PPC (SEP) via your
     responsible Personnel and Administration (P&A) Office. The P&A Office must
     notify PPC (SEP) via Customer Care trouble ticket of the suspected error(s)
     and include applicable supporting documentation and calculations. P&As
     should refer to the State Tax Withholding Exceptions prior to submitting a
     request for a corrected W-2 as Direct Access collects Federal and State tax
     based on member election
     1/PPC/guides/GP/SPO/Deductions/State_Tax_Withholding_Exceptions.pdf. PPC
     Customer Care tickets can be submitted using the form at
     Ticket_Form.dotm or sent via e-mail to PPC-DG-CustomerCare(at)uscg.mil.
     b. Corrected 1095-C: Corrections to the IRS Form 1095-C can only be made by
     the Defense Manpower Data Center (DMDC) through the Defense Enrollment
     Eligibility Reporting System (DEERS). Members must go to an ID card
     facility to have information updated in DEERS.  Corrected IRS Form 1095-C
     will be loaded into Direct Access for members to view/print once DMDC has
     transmitted the updated files to the Coast Guard.  DMDC files are typically
     updated weekly.
     c. Corrected W-2 and 1095-C forms will be available to download and print
     from Direct Access. Members unable to print or who cannot access Direct
     Access should follow the guidance of paragraph 4 below to request a paper
     copy of their tax form(s).
4. Lost or Undeliverable IRS Forms  Requests for undeliverable/replacement IRS
Form W-2 and/or 1095-C will not be processed until after 15 February 2022 in
accordance with ref (a).  Members with access to Direct Access can download and
print their tax forms at any time after they are posted in late January.  PPC
will only process undeliverable/replacement requests for members who cannot
access their forms from Direct Access. Note: Separated members have access to
Direct Access for 18 months following separation.
     a. Members unable to access or print their W-2 from Direct Access can
     request a duplicate/replacement by completing form CG-2016 by going to:
     Attach the signed form (digital signatures are preferred) to a PPC Customer
     Care trouble ticket. Faxed forms cannot be accepted and will not be
     processed.  PPC will send the requested form to the taxpayer only, at the
     e-mail address (if one is provided) or the mailing address listed on the
     form. The form will be mailed within 10 business days.
     b. Members unable to access or print their 1095-C from Direct Access shall
     submit an online trouble ticket directly to PPC Customer Care with the
     following information: First and last name, employee ID, complete home
     address, and e-mail address. PPC will send the requested form to the
     taxpayer only, at the e-mail address (preferred) or mailing address
     provided. The form will be mailed within 10 business days.
5. Direct questions regarding the content of this message to PPC Customer Care
(866) 772-8724/(785) 339-2200 or via the Online Trouble Ticket/Inquiry Form at
_Form.dotm or by e-mail to PPC-DG-CustomerCare(at)uscg.mil.
6.  Released by: CAPT J. C. Vann, Acting Commander, CG Personnel Service Center.
The Service Center for Our Most Important Resource - Our People.
7. Internet release authorized.