USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system. Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs. We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs. The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

Note: The issue which was preventing the issuance of PCS orders and entitlements has been resolved. If you continue to experience issues with your PCS orders or entitlements, the Pay and Personnel Center PCS Assist Team is standing by to assist (844-727-2022, PCSAssist@uscg.mil).

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

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Self-Service

https://hcm.direct-access.uscg.mil
https://e2.gov.cwtsatotravel.com/

Pay & Personnel News Updates from our Branches

ALCGPSC 112/24 - 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION REMINDER

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Aug. 22, 2024 —

221716Z AUG 24 ZEL MID120001362821U
ALCGPSC 112/24
SUBJ: 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION REMINDER
A. Service Wide Examination (SWE) Guide
B. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2 (series)
C. Performance, Training and Education Manual, COMDTINST M1500.10C
D. ALCOAST 363/23, ENLISTED RATING ADVANCEMENT TRAINING SYSTEM (ERATS) FALL
2023 UPDATE
E. Military Separations, COMDTINST M1000.4 (series)
F. ALCGENL 011/24, MAY 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION
G. ALCGPSC 071/24, MAY 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION PRINT
ERROR UPDATE 1
H. ALCGENL 212/24 2024 SERVICE WIDE EXAM COMPETITION
1. Summary. This serves as a reminder for all Commands, SWE Officers,
Education Service Officers and members planning to compete that the
2024 Service Wide Exam is scheduled to convene on 26 Aug 2024.
All exams have been mailed to SWE exam locations. If any member has concerns
regarding the location of their exam, or is missing their exam, please contact
your SWE Officer immediately. SWE Officers must contact
the Pay and Personnel Center (PPC) to ensure service members
are afforded the opportunity to compete for advancement.
2. Schedule. SWEs will be administered per the following schedule.
Any requests for deviation must comply with references (A) and (B).
a. 26 AUG 2024 (Monday) SWE for ADV to E-5.
b. 27 AUG 2024 (Tuesday) SWE for ADV to E-6.
c. 28 AUG 2024 (Wednesday) SWE for ADV to E-7.
d. 29 AUG 2024 (Thursday) SWE for ADV to E-8.
3. Substitute Exams. Substitute SWEs must be requested by 05 Sep 2024.
SWE Officers administering substitute exams shall adhere
to the guidance outlined
in 3.B.2 of reference (B) and Page 27 of the SWE Officer Handbook.
Substitute exams must be administered on the date authorized by Pay and Personnel
Center (PPC).
4. Advancement Cycle Timeline.
a. Computation of final multiple scores: October 2024.
b. Profile Letters available via Direct Access: October 2024.
c. EPM publishes SWE Advancement Eligibility List: November 2024.
d. Initial cuts released: November 2024.
5. PPC(ADV) is the single POC for all SWE inquiries. They can be reached by e-mail
at PPC-DG-CustomerCare@uscg.mil. For additional SWE information, go to the PPC
(ADV) home page at
https://uscg.sharepointmil.us/sites/ppc/SitePages/PPC%20Advancements%20Service%20Va
lidation%20and%20Data%20Corrections.aspx.
6. RDML Z. Merchant, Commander, Personnel Service Center (CG-PSC), sends.
7. Internet release authorized.