USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access (DA) is currently offline due to the implementation of security enhancements. Stakeholders throughout the C5I Community and CGCYBER are working tirelessly to bring DA back online as quickly as possible - WE APPRECIATE YOUR PATIENCE!

DA’s status will be updated accordingly on the logon screen once services are fully restored.

ATTENTION: As announced in ALCOAST 105/25, the implementation of multi-factor authentication (MFA) for DA began on 17 March 2025 to improve security.  

Once successfully implemented, Coast Guard users with CGOne Network Accounts must log in via Common Access Card (CAC).

Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The use of MFA one-time passcodes will be implemented for Non-CAC holders at a later date. Guidance with pre-generated passwords is being sent to users outside of the CGOne Network via email addresses on file within DA. Non-CAC holders who did not receive the email must contact the Product Support Service Desk for assistance.

Once services are restored, contact the Product Support Service Desk at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password rests or logon assistance. 

All other requests will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724. 

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 112/25 SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TODIRECT ACCESS

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March 12, 2025 —

R 121555Z MAR 25 MID120001785238U
FM COMDT COGARD WASHINGTON DC TO ALCOAST
BT UNCLAS
ALCOAST 112/25 SSIC 1000
SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS
1. This ALCOAST announces necessary preparations in advance of a scheduled period of limited
availability to Direct Access. This is required to implement the 2025 basic pay rate increases for
junior enlisted members.
2. At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those
users performing tasks associated with these changes. Direct Access will be reactivated at 0600
EDT, Thursday, April 3, 2025. This limited availability is necessary to prevent the submission of
self-service, unit P&A and SPO transactions that could potentially conflict with the basic pay rate
update.
3. Limited availability to Direct Access impacts all active duty, reservists, retirees, annuitants,
and civilian supervisors of
military members. During this timeframe, access to self-service in Direct Access for all users will
be unavailable. This means no login access, including no ability to submit absence requests, no
processing of pay or separation transactions and no processing of orders to include Reserve IDT,
ADT, etc.
4. Separate guidance for commands and SPOs will be provided in an upcoming ALCGPSC message.
Guidance pertaining to A and C school orders will be provided in an upcoming ETQC training
advisory. Commanders, Commanding Officers, Officers-in-Charge and Command Senior Enlisted Leaders
should advise all members of the need to complete any required work prior to 0600 EDT, Monday,
March 31, 2025.
5. For questions regarding this ALCOAST, including requests for access during this period, contact
LT Brenda J. Rosado, Brenda.J.Rosado@uscg.mil.
6. Mr. Gary C. Rasicot, Deputy for Personnel Readiness (CG-DCMS-DPR), sends.
7. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.