PPC Logo

USCG Pay & Personnel Center             

ATTENTION - E2 USERS

Single sign on (CAC) for E2 is currently causing profiles issues. Please refrain from using and/or creating CAC E2 profiles until further notice. Using the user name and password (historical E2 log on process) should be used at this time, at E2 User ID and password

ETS ERROR

ETS is currently producing an error when creating new accounts or updating user IDs/EMPLIDs to current accounts. We are aware of the issue and working with the contractors to get this resolved as quickly as possible. If a member who does not have an ETS account is needing to book upcoming travel with a departure date within the next 5-7 days, they will need to call the TMC/SATO to make any reservations and insist that the booking be made without a profile.
 

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

PPC Page Menu
Redirecting...
Contact Us

 

PPC Customer Service Feedback

 

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

Feedback button

ALCGOFF 018/25 SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATION

PRINT  |  E-MAIL

211648Z MAR 25 MID180001677058U
ALCGOFF 018/25
SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATION
A. Coast Guard Officer Evaluation System Procedures Manual,
PSCINST M1611.1D
B. ALCOAST 047/25
1.  OVERVIEW. As we conclude the 2024 Officer Evaluation Report
(OER) season, this message outlines information, best practices,
and guidance to assist units and officers with OER administration.
2. OER VALIDATION. OERs are tracked and prioritized for board and
panel candidates. To ensure timely OER validation, above, in, and
below zone candidates for boards and panels shall not delay their
OER and should submit it to OPM‐3 at least 30 days before the
applicable board or panel convenes. Submit OERs to
HQS‐SMB‐PSC‐OPM‐OER@uscg.mil. To expedite OER processing and
validation, the OER file name and email subject line should include
the ROO’s EMPLID, rank, last name, first and middle initials, and
the end of period of the OER
(ie 1234567 LCDR Jones AB 30APR2025 OER).
3. BEST PRACTICES AND GUIDANCE.
a. In accordance with Ref B, the Workplace Climate dimension of the
OER is suspended for review. There shall be no mark, including ‘N’
for Not Observed. It shall be left blank on the OER, and no comments
related to this dimension shall be included in the OER. An update on
future use of Workplace Climate dimension will be provided by
31 July 2025.
b. In alignment with upcoming revisions to COMDTINST M1000.3, CG‐1M1
has approved an exemption to policy to allow officers with an
approved retirement authorization to submit a Continuity OER in lieu
of an Annual/Semi‐Annual OER.
c. Unit‐level quality review check. Approximately 77% of all OERs
submitted to OPM contained at least one error and approximately 33%
of all OERs submitted contained multiple errors. These errors
required administrative correction which significantly delayed
the OER validation process. Rating officials are encouraged to
implement local measures to eliminate administrative errors and
improve the timeliness and quality of OERs. Late or missing OERs,
or OERs with errors, may jeopardize an officer's competitiveness at
boards, panels, or assignments. OER Quality Review Check Sheets for
the CG‐5310A, CG‐5310B, and CG‐5310C highlight the most common errors
and are posted on the OPM‐3 SharePoint Page: OPM‐3 (sharepoint‐mil.us)
d. Recently promoted LTJGs. New LTJGs assume the O2 semi‐annual OER
schedule the day they promote. If more than 92 days have elapsed
since the day after the last regular OER, the 31JAN or 31 JUL
semi‐annual OER becomes a requirement (e.g. LTJG who promoted on
11Nov2024 with a last OER of 30Sep2024 is required to complete the
31Jan2025 OER).
e. Prohibited comments. Per para 4.B.1‐14 of Ref A, prohibited
comments (e.g. references to sex, medical status, or emphasis
on third party demographic, etc.) must be avoided. A general test
for prohibited third party demographic comments is; if you can
identify the specific person, it is probably prohibited.  
f. Not Observed OERs. Not Observed performance dimensions within
an OER or even fully Not Observed OERs should be utilized if there
is insufficient observed performance for the rating chain to render
a judgement. A Not Observed mark does not indicate substandard
performance, nor does it cast a derogatory light on an officer’s
record when going before a board or panel. Comments are required
if Not Observed is selected. Rating chains are encouraged to contact
OPM‐3 for assistance in completing a Not Observed OER.
g. RO Comments. ROs must be clear and direct when articulating
whether an officer is ready for promotion and positions of greater
leadership and responsibility. The RO comments must also align with
their marks in block 5. This consistency provides a clear picture of
their intent to the reader.
h. Writing. It is of utmost importance for rating chains to write in
plain language to document Performance, Professionalism, Leadership,
and Education. When articulating the impact of a particular action,
rating chains must remember that the OER will be read by members of
all communities serving on boards and panels.
i. OER procedures. Ref A outlines procedures for completing the CG
Officer Support Form and OER.
j. OER validation status. Members can check the status of their
OER validation through Direct Access. DA OER Status Guide can be
found on the OPM‐3 SharePoint page:  OPM‐3 ‐ DA OER Status Guide.pdf
‐ All Documents (sharepoint‐mil.us)
k. iPERMS. OPM‐3 is not authorized to release copies of OERs or any
documents contained in a member's Coast Guard Official Military
Personnel File (OMPF). Members can check their record in iPERMS
https://iperms.mymilrecord.uscg.mil/login/ or contact Military
Records (PSC‐BOPS‐C‐MR) at HQS‐SMB‐CGPSC‐MR‐CustomerService@uscg.mil
with any record specific questions.
4. The OPM‐3 SharePoint page contains an OES virtual presentation
for unit use. Units are highly encouraged to conduct annual OER
training. OPM‐3's virtual roadshow from 06Mar2025 can be accessed
via OPM‐4's SharePoint page OPM‐4 (sharepoint‐mil.us). OPM‐3 is also
available for OER training upon unit request.
5. Additional information and OER forms, guides, etc. can be found
on the OPM3 SharePoint page. Opening an OER in an internet browser
may not work, if you encounter the "Please wait..." Adobe message
you should download and locally save the form to your One Drive,
then open the form using the Adobe program. Then click
“Enable All Features.”  
6. For Reserve specific OER related questions, refer to the RPM‐1
SharePoint page RPM‐1 Reserve Component Category Management Branch  
7. CAPT Joan Snaith, PSC‐OPM sends.
8. Internet release authorized.