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U. S. Coast Guard Pay & Personnel Center

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WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

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(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

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Direct Access https://hcm.direct-access.uscg.mil
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Pay & Personnel News Updates from our Branches
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Tag: SEP

Oct. 22, 2021

Temporary Separations Manual Updated

ACN 111/21 promulgates an update to the Military Separations Manual, COMDTINST M1040.6 (series)​. The Manual has been completely revised from its previous version and a thorough review of the entire Manual is strongly recommended. Major changes include: removing tour completion and time in grade requirements for enlisted members that wish to TEMPSEP on their EOE, added provisions for members to request a TEMPSEP for hardship instead of a hardship discharge if the hardship is temporary and PSC approves, changed maximum time on TEMPSEP from two years to three years, and requiring members to request a return to active duty at least one year before their expected return date.

Sept. 30, 2021

PPC Customer / SPO Newsletter (3rd Quarter, CY2021)

Issue 05/21 (July, August and September, 2021) of the PPC Customer Newsletter is now available.

Sept. 24, 2021

Direct Access Limited Availability Periods Scheduled for October 2021

Access to Direct Access will be limited to only those users who will be performing tasks associated with security update and data center move on the following dates: a. 0600 EDT, Saturday, 02 Oct 2021, through 0600 EDT, Tuesday, 05 Oct 2021. b. 0600 EDT, Friday, 29 Oct 2021, through 1600 EDT, Saturday, 30 Oct 2021.

Sept. 22, 2021

Retiring From the Service? Get to Know Your TRICARE Options

If you're getting ready to retire from active duty or reserve service, your goal is likely to make a smooth transition to civilian life. TRICARE can help you do that. When you retire from active duty or retire from the National Guard or Reserve, you'll experience a TRICARE Qualifying Life Event (QLE). QLEs open a 90-day window where you can enroll in a new TRICARE health plan or change your coverage.

Sept. 16, 2021

Mailing Address and End-Year Tax Documents

END OF THE CURRENT TAX SEASON IS FAST APPROACHING! All retirees and annuitants are reminded that the Mailing Address listed in Direct Access (DA) is the address all your year-end tax documents will be sent to. Please note that your Home Address will NOT be used for these mailings.

Sept. 7, 2021

Reminder: Beginning January 1, 2022, PPC (RAS) will no longer accept Form CG-4700

CG Form 4700, Coast Guard, PHS & NOAA Retired Pay Account Worksheet and Survivor Benefit Plan Election is being phased out. Coast Guard, PHS and NOAA personnel will join their DoD counterparts and begin using DD Form 2656, Data for Payment of Retired Personnel to establish their retired pay accounts at the Pay & Personnel Center.

June 8, 2021

COVID-19: Reserve Demobilization Guidance Issued

ALCOAST 210/21​ provides guidance for units and Servicing Personnel Offices (SPOs) on common issues and questions identified during the Release from Active Duty (RELAD) process for reservists recalled to active duty under USC Sec. 12302 or USC Sec. 12301(d) (contingency Active Duty for Operational Support (ADOS)). For purposes of entitlements and benefits, COVID-19 response is considered a contingency operation. ​

June 7, 2021

TRICARE Health Coverage Options for Young Adults

Is your child graduating from college this year? Or, are they a recent graduate? This is typically a time of transitions, whether to a new job, home, or city. It's also a time for many new graduates to transition to their own independent health care coverage. If your child is one of them, TRICARE Young Adult is one of several health care coverage options that may fit their needs.

May 26, 2021

How to open the DD-2656 and other advanced PDF forms on a CG standard workstation.

Many people will try opening a PDF form and find that they get an error that says "Please wait." This is not a problem with the form but has to do with the set-up of your computer's browser as the default for opening Adobe Acrobat forms. Many computers use the browser's built-in PDF viewer as the default for opening Adobe forms, but the browser's viewer cannot handle the macros built into the form. The simple solution to this problem is to save the form to your computer and then open the form by starting Acrobat Reader DC (from the start menu) and use it to open the form from its saved location. This should open the form in Adobe Acrobat Reader DC rather than your browser, allowing full functionality.

March 16, 2021

Personnel and Pay Procedures Manual - Chapter Ten

This Email ALSPO message promulgates an update to the Personnel & Pay Procedures Manual (PPPM), PPCINST M1000.2 (series). This message promulgates chapter ten of the PPPM.

March 15, 2021

Health Record Disposition Delays due to COVID-19 Pandemic

Be sure to obtain a copy of your health record prior to separation or retirement.

March 12, 2021

Policy Update: For FY21 Coast Guard Tuition Assistance (TA) has increased

Educational benefits jumped from $2,250 to $3,750 annually for active duty and reserve members.

Nov. 4, 2020

Yeoman in the Spotlight: Chief Petty Officer Richard DePascale

Our Deckplate Leader of the week Chief Petty Officer Richard DePascale, the Admin Chief of U.S. Coast Guard Training Center Cape May!

Oct. 26, 2020

2021 Reserve High Year Tenure Suspension

ALCGRSV message 065/20 announced ​the suspension of 2021 High Year Tenure for the Reserve Enlisted Workforce.

Oct. 22, 2020

Veterans Affairs (VA) Separation Health Assessments

M​embers separating from active duty must complete a Separation History and Physical Examination (SHPE) and a mental health assessment (MHA) prior to separation. Servicemembers who file a disability claim with the VA prior to separation, via the Veterans Affairs (VA) Benefits Delivery at Discharge (BDD) program, will receive a VA provided Separation Health Assessment (SHA). ALCOAST Commandant Notice 127/20 authorizes the use of the VA separation Health Assess​ment to meet the requirements for a military SHPE and MHA.​​