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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(866) 772-8724
(785) 339-2200

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PPC-DG-CustomerCare@uscg.mil

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PPC Call Center Phone Contact Update

The Pay & Personnel Center Center will be closed on Monday, January 18, 2021, in observance of the Martin L King holiday. Normal business hours will resume on Monday, January 4, 2021. All applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

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Tag: MAS

June 26, 2019

Reminder: BAH-Transit to Single Members PCS Transferred from outside the U.S.

The Transit housing allowance (BAH-Transit) is often overlooked by Servicing Personnel Offices resulting in members being underpaid.

June 25, 2019

Effect of Short Homeport Visit on Family Separation Allowance (FSA-S) Entitlement

My cutter is on a 34 day patrol. If we pull into homeport for a Brief Stop for Logistics (6 hours to transfer personnel, mail, get food) on the 19th day of the patrol and grant no liberty ... would the crew still be entitled to FSA-S?

June 25, 2019

Basic Allowance for Subsistence (BAS) for Officer Candidates

Enlisted members in the accession pipeline are not entitled to Basic Allowance for Subsistence unless they have prior active service.

June 24, 2019

Direct Access Payroll Processing - In Range vs. Out of Range

New pay transactions with effective dates more than 24 pay periods in the past (approximately 1 year) require special handling.

June 22, 2019

Direct Access Orders Integration Process

The Orders Integration Process explained.

June 20, 2019

Savings Deposit Plan (SDP)

The Savings Deposit Plan is an important benefit for members deployed on special missions.

June 20, 2019

Incomplete Waiver/Remission Applications Cause Delays and Frustration for Customers

All waiver and remission application packages must be accurately filled out and signed

June 18, 2019

Resolve Common Direct Access Menu and Page Errors by the Clearing Browser Cache

Clearing the Internet Explore cache may resolve these common Direct Access issues.

June 14, 2019

TRICARE Extended Care Health Option Helps Families with Special Needs

Do you have a family member with special needs? Do they need health care services beyond those covered by their current TRICARE health plan? The TRICARE Extended Care Health Option (ECHO) may be right for them. ECHO provides supplemental health care coverage for active duty family members with a qualifying mental or physical disability.

June 14, 2019

TRIWEST - In Case You Missed It eNewsletter 2019

Adding a New Family Member Opens a Qualifying Life Event; Military Kids Connect Program; Coverage Now Available for Banked Donor Milk; Updating Other Health Insurance; Retiring From Active Duty Status Retro Enrollment; ‚ÄčTRICARE Young Adult for Young Adults; Getting Care While Traveling; Re-Branded Tobacco Education Campaign; Register for Health Teleclasses; Need Help Losing Weight?

June 12, 2019

Moving Away to College May Change Your Child's TRICARE Options

Is your student heading away to college this fall? TRICARE coverage of eligible dependents extends to college students. A change of address, such as moving to a new country, city, region, or ZIP+4 code is a TRICARE Qualifying Life Event (QLE). If this QLE applies to your student, you have 90 days from the date of the address change to change his or her TRICARE Prime or TRICARE Select health plan.

June 12, 2019

Stand-Up of the Assistant Commandant for Reserve (CG-R)

This ALCOAST announces that effective 11 June 2019 the Assistant Commandant for Reserve (CG-R) achieved initial operating capability. As a result, the legacy Office of Reserve Affairs (CG-131) is disestablished.

May 29, 2019

Your Child Transitioning to Adulthood with TRICARE Young Adult

Did your child graduate from college, but hasn't yet launched a career? Not to worry, TRICARE may still be available to provide health care coverage. A change in family composition, like when your child becomes an adult, is a TRICARE Qualifying Life Event. After your child turns age 21, they're no longer eligible for regular TRICARE.

May 22, 2019

Retired Pay "High-3" Calculator Launched

The Department of Defense has introduced a new "legacy" High-3 Retirement Calculator to help members (Active Duty and Reserve) under the high-3 retirement system to estimate their retired pay. 

May 22, 2019

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