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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access Maintenance Scheduled

Direct Access (DA) will not be available from 9:00 PM (Central Time) on Thursday, May 27, 2021 until 1:00 AM (Central Time), Friday, May 28, 2021. The system will be offline for routine server maintenance.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

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PPC Call Center Phone Contact Update

In observance of the Juneteenth Federal holiday, our offices will be closed on Friday, June 18, 2021, including the Pay & Personnel Center’s Call Center. All PPC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Results:
Tag: Direct Access

June 7, 2021

Direct Access Competency Dictionary Update

The dictionary is a spreadsheet which shows all authorized competency codes and descriptions.

May 24, 2021

Warning Order- Financial System Modernization Solution (FSMS) Implementation

This ALCOAST provides an update and status for the transition to the new DHS financial management and procurement system called the Financial System Modernization Solution (FSMS). It is scheduled to go-live CG-wide on 01 October 21 (Q1 of FY22).

April 1, 2021

PPC Customer Newsletter / Servicing Personnel Office Newsletter

Issue 03/21 (March) of the PPC Customer Newsletter is now available.

Feb. 19, 2021

Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start

​If a member’s PCS Transfer Job Data row is not built (should populate upon the approval of the PCS Reporting endorsement), the CGSMR will not automatically start. If this occurs, a help ticket must be submitted to PPC to have the PCS Transfer Job Data row manually added. The SPO MUST manually start CGSMR. The SPO does not have to wait for the Job Data row to be added.

Feb. 1, 2021

Payee Warnings Report for SPO

This guide provides the procedures for a SPO to run the Payee Warnings Report for SPO in Direct Access (DA).

Dec. 7, 2020

Payroll Processing Schedule for CY-2021 (PDF)

E-Mail ALSPO message B/20 provides the Payroll Processing Schedule for Calendar Year (CY) 2021.

Sept. 15, 2020

Direct Access updating process to improve reserve pay

The Coast Guard’s Human Capital System, otherwise known as Direct Access, underwent a change Sept. 4, 2020, to be more effective when paying reserve members as they transition between reserve status and active duty status.

Sept. 15, 2020

Direct-Access and Reserve Pay (Flag Voice 528)

A significant change was made to the Coast Guard Human Capital Management System (Direct-Access) in order to address concerns with the delay in payment to the Reserve Workforce when transitioning to Active Duty orders This change also reduces the need for PPC interventions and increases the efficiency of Reserve Pay.

Sept. 8, 2020

Servicing Personnel Office Consolidation Update: SFO Galveston SPO Closed

The SPO located at SFO Galveston (008282) has been disestablished in DA. All records previously serviced by the SPO at SFO Galveston have been moved to Base NOLA SPO (042311).

June 3, 2020

Direct-Access Password Reset Guidance

During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER has NOT changed from what the user originally established for "What is your mother's maiden name?"

Oct. 2, 2019

Known Issue: DA Cost of Living Allowance for the Continental United States (CONUS COLA)

An issue has been detected with Direct Access (DA) CONUS COLA transactions.

Oct. 1, 2019

Personnel and Pay Procedures Manual, PPCINST M1000.2 (series), Update

Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Chapter 11 (TTP Format), Governance - Audits and Reports, posted.

Sept. 17, 2019

Known Issue: DA Hostile Fire Pay / Imminent Danger Pay and Hardship Duty Pay for Location in a Designated Area Monthly Payout Limit

​Direct Access does not allow a payment for Hostile Fire Pay / Imminent Danger Pay​ (HFP/IDP) and Hardship Duty Pay for Location in a Designated Area (HDP-L (DA)) to exceed $325 in a month. Direct Access will deduct any dollar amount over $325.

Aug. 7, 2019

Known Issue: Marital Status and Rehires

​We've added a known issue to the Marital Status topic in DA Knowledge Base.

June 30, 2019

Reminder: BAH for Single Recruit, OCS, or Academy Graduates In-Transit

A Transit housing allowance (BAH-Transit) is a temporary housing allowance paid while a member is in a travel or leave status between permanent duty stations, provided the member is not assigned Government quarters, including dependents who may be assigned to Government owned or leased family-type quarters. The Transit rate continues during proceed time and authorized delays en route, including TDY en route.