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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

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https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

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Tag: PCS

Feb. 13, 2020

Two Factor Authentication Required for Government Travel Charge Card Online Access

​ALCGPSC 023/20 announces the implementation of multi-factor authentication for access to the Government Travel Charge Card's Citimanager system. During March, the CitiManager system will begin requiring account holders to use a two-factor authentication as an enhanced security measure. ​ Cardholders must ensure their profiles contain up-to​-date contact information (e-mail address and/or phone number). The user profile contact information will be used to send authorization codes required for online access to account information. ​

Jan. 27, 2020

2020 Annual Review of Critical Housing Areas

The following is a list of MHAs and zip codes designated as Coast Guard Critical Housing Areas. IAW the Critical Housing Area BAH protection policy in Chapter Three of Critical Housing Areas, COMDTINST 11101.15, members with dependents issued PCS orders to a CHA-designated unit, or a unit located in a CHA-designated MHA with no intention to relocate their dependents to that unit may submit a Housing Allowance Protection Worksheet (CG-2025A) to CG PSC PSD-fs requesting housing allowances based on a location other than their new Permanent Duty Station (PDS). Note: Members authorized a housing allowance based on the payment of child support are not eligible to submit a CG-2025A under the CHA policy.

Jan. 3, 2020

PCS Mileage (MALT) and TDY Mileage Rates

Effective 1 January 2020, the MALT (monetary allowance in lieu of transportation) rate per authorized POC (privately owned conveyance) is $0.17 (seventeen cents) per mile. This rate is effective for all PCS travel that commences on or after 1 January 2020 (i.e., the initial travel is started).

Nov. 8, 2019

Government Travel Charge Card CITI Bank Updates

​ALCGPSC message 125/19 provides important updates for the Government Travel Charge Card program. Topics include changing the default statement delivery to electronic, split disbursement, and more.

Aug. 28, 2019

Keep DEERS Up to Date to Use TRICARE

Being able to use TRICARE depends on you keeping your information up to date in the Defense Enrollment Eligibility Reporting System (DEERS). DEERS is a database of active duty and retired service members, their family members, and others who are eligible for TRICARE. TRICARE eligibility shows up in DEERS based on the sponsor's status. It's essential to keep your DEERS record up to date to get timely and effective TRICARE benefits.

Aug. 14, 2019

SPO Consolidation Update - Patrol Forces Southwest Asia (PATFORSWA) SPO to be Disestablished

The SPO located at PATFORSWA (007006) will be disestablished effective 29 August 2019. All records previously serviced by the SPO at PATFORSWA will be moved to BASE Elizabeth City (PS) (046017)

June 30, 2019

Reminder: BAH for Single Recruit, OCS, or Academy Graduates In-Transit

A Transit housing allowance (BAH-Transit) is a temporary housing allowance paid while a member is in a travel or leave status between permanent duty stations, provided the member is not assigned Government quarters, including dependents who may be assigned to Government owned or leased family-type quarters. The Transit rate continues during proceed time and authorized delays en route, including TDY en route.

June 26, 2019

Reminder: BAH-Transit to Single Members PCS Transferred from outside the U.S.

The Transit housing allowance (BAH-Transit) is often overlooked by Servicing Personnel Offices resulting in members being underpaid.

June 26, 2019

Moving? Update DEERS for Uninterrupted TRICARE Coverage

Summer is when you and your family may fulfill new orders and move to a new duty station. If you move this summer, don't forget to update your information in the Defense Enrollment Eligibility Reporting System (DEERS). Being able to use TRICARE depends on keeping DEERS up to date.

June 22, 2019

Direct Access Orders Integration Process

The Orders Integration Process explained.

June 20, 2019

Savings Deposit Plan (SDP)

The Savings Deposit Plan is an important benefit for members deployed on special missions.

May 9, 2019

A Change of Address May Mean New TRICARE Health Options

Are you and your family moving? Moving doesn't change your TRICARE eligibility. But it may change the TRICARE health care options available to you and your family. A change of address, such as moving to a new country, city, region, or ZIP+4 code is a TRICARE Qualifying Life Event.

May 1, 2019

Pay and Personnel Center Travel eNewsletter/FAQ

2019 Transfer Season is about to be in full swing! Read our newsletter for the latest tips.

April 23, 2019

Critical Housing Area Update: CG Special Missions Training Center (SMTC), Camp Lejeune, NC (Zip Code 28542) Designated

CG Special Missions Training Center (SMTC), Camp Lejeune, NC (Zip Code 28542) as a designated CHA.

Feb. 21, 2019

Servicemembers Civil Relief Act (SCRA) Changes for Spouses of Military Personnel

The Servicemembers Civil Relief Act (SCRA) now offers spouses of servicemembers the option of electing to use the same residence as the servicemember for purposes of taxation under certain circumstances.