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U. S. Coast Guard Pay & Personnel Center

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Contact PPC (RAS)

Mailing address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

Self-Service

Use Direct Access Direct Access Self-Service

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EMail a Trouble-Ticket Trouble-Ticket

PPC-DG-CustomerCare@uscg.mil (Note: All  PPC customer inquiries are now directed to Customer Care. Please make note of this e-mail address. The old RAS e-mail address is no longer used for customer inquiries. Thank you.)  

Retiree Self-Service Guides

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Retiree & Annuitant Services (RAS) Branch

Retiree/Annuitant Customer Service

Submit all customer inquiries to PPC Customer Care by calling 1-866-772-8724 or (785) 339-2200. Telephone support is provided 0730 to 1600 (Central Time), Monday through Friday. We will also receive your request via e-mail sent to "PPC-DG-CustomerCare@uscg.mil". PPC is closed federal holidays.  

Be sure to visit our branch news page for retiree-related news updates.

Announcements:

Coast Guard adopts DoD form for retired pay accounts

TRICARE Select Group A Retiree Enrollment Fee Payments Due Now

Survivor Benefit Plan (SBP)-VA Dependency and Indemnity Compensation (DIC) Off-Set Phase Out

End of Year Tax Forms for Retirees and Annuitants

New Direct Access & WebNow Links

Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:

New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil/webnow (Note: CG network access required.)

The user names and passwords you use to access these systems have not changed.

PPC (RAS) Functions:

RAS Branch Responsibilities

Under the general direction and supervision of the PPC Operations Division, the Chief, PPC Retiree and Annuitant Services Branch shall:

  1. Provide personnel and pay support and services to USCG, USCGR, PHS, and NOAA retirees and annuitants.
  2. Provide pay support to former spouses covered under the Former Spouse Protection Act (FSPA).
  3. Provide determinations of ID card eligibility for former spouse initial determinations, incapacitated children, parents and parents-in-law.
  4. Provide complete paperwork and manage all Coast Guard Reserve personnel accounts once they've entered the RET-1 (Retired, With Pay at Age 60) status and RET-2 (Retired, Awaiting Pay at Age 60) status.
  5. Execute alimony, child support, bankruptcy, and IRS tax levy garnishments.
  6. Provide accounting reports to Coast Guard Headquarters, Finance Center, the Financial Accounting and Review branch, and other internal stakeholders.
  7. Provide reports to outside stakeholders, i.e. Internal Revenue Service, Census Bureau, as requested.
  8. Provide complete paperwork and manage all Coast Guard Reserve personnel accounts once entered as complete. 

PPC (RAS) Branch News

May 22, 2019

Download Your Region's TRICARE Health Matters Newsletter Today

Download the latest East Region or West Region newsletter

May 9, 2019

A Change of Address May Mean New TRICARE Health Options

Are you and your family moving? Moving doesn't change your TRICARE eligibility. But it may change the TRICARE health care options available to you and your family. A change of address, such as moving to a new country, city, region, or ZIP+4 code is a TRICARE Qualifying Life Event.

April 30, 2019

Adding a New Family Member Stateside? Take Action to Get TRICARE Coverage for Your Child

Whether giving birth or adopting, this change in your family composition is a TRICARE Qualifying Life Event (QLE). The QLE allows you to enroll any new eligible family members. Or to make changes to your TRICARE Prime or TRICARE Select health plan. You must take action to get TRICARE coverage for your newborn or adopted child. Register your newborn or adopted child in the Defense Enrollment Eligibility Reporting System, as well as choose a TRICARE health plan and enroll your child in one if necessary.

March 22, 2019

American Forces Travel - Leisure Travel Website

Through a partnership with the DoD Services, Coast Guard Morale, Well-Being, and Recreation (MWR) is happy to announce the launch of the first and only military travel booking engine, www.americanforcestravel.com.

March 20, 2019

Get to Know Your TRICARE Prime Plan

TRICARE Prime is similar to a health maintenance organization, or HMO plan. This means you get most of your care from an assigned or selected primary care manager (PCM). This PCM refers you to specialists for care that he or she can't provide and works with your TRICARE regional contractor for referrals and authorizations. TRICARE Prime differs from TRICARE Select, the other TRICARE enrollment health plan.

RAS Menu

Retirement Seminars

Seminar MaterialsUpdated

Seminar Schedule

​All members are required to take pre-separation counseling on the Learning Management System (LMS) or a transition seminar. Members are authorized to begin their transition one year out from separation or two years out from retiring. Contact your local transition manager or visit the Transition Assistance Program (TAP) website at https://www.dcms.uscg.mil/CG1/Health-Safety-and-Work-Life-CG-11/Office-of-Work-Life-CG-111/Transition-Assistance-Program/.

More information on seminars in your area can be obtained by contacting the Transition/Relocation Manager at your Regional Work-Life Office.

Retiree\Veterans Events Schedule

The Retiree\Veterans Events Schedule includes a worldwide listing of retiree appreciation days (RAD), seminars, town hall meetings, stand downs, clinics, resource\career fairs and other military retiree\veterans related events. The schedule is updated on an almost daily basis to include advertised retiree\veterans events that are obtained from .GOV, .MIL, veterans service organizations' websites and input from interested personnel.

The appearance of hyperlinks does not constitute endorsement by the U.S. Coast Guard of non-U.S. Government sites or the information, products, or services contained therein. Although the U.S. Coast Guard may or may not use these sites as additional distribution channels for Department of Homeland Security information, it does not exercise editorial control over all of the information that you may find at these locations. Such links are provided consistent with the stated purpose of this website.

Retirement Forms and Worksheets

Necessary forms are listed in the Retirement PackagePDF and can be accessed online. Please complete the forms and worksheets legibly. We strongly recommend you fill them out online using the Adobe Acrobat program on the Coast Guard, PHS, or NOAA Standard Workstation. Completion of the Data for Payment of Retired Personnel Form (DD-2656)PDF is mandatory to establish your account so you can be paid on time. The completed DD-2656pdf must be scanned and attached to a PPC Help Ticket to PPC (RAS) at least 90 days prior to your date of retirement.

PPC (RAS) is now accepting:

Forms can be found at: www.dcms.uscg.mil/ppc/pd/forms.

Coast Guard, PHS, and NOAA personnel with questions on completing the DD-2656 should contact PPC (RAS) via email to PPC-DG-CustomerCare@uscg.milCoast Guard, PHS, and NOAA personnel must not contact the Defense Finance Account Service (DFAS) for assistance or submit completed DD-2656 forms to DFAS. PPC (RAS) establishes and maintains retired pay accounts for Coast Guard, PHS, and NOAA personnel; DFAS provides retired pay support to members of DoD components. 

2021 Military Retiree Paydays

Month Pay Date
January  01 February 
February  01 March
March  01 April
April  30 April
May  01 June
June  01 July
July  30 July
August  01 September
September  01 October
October  01 November
November  01 December
December 31 December

Note: Retiree paydays are always on the first day of the month. If the first day of the month falls on a weekend, the pay date will move to the last business day of the payroll month.

Availability of Funds

The Department of Treasury's Financial Management Service (FMS) Kansas City Provides Payment, Collections and Financial Reporting services to the U. S. Coast Guard. FMS has recently undertaken a number of modernization efforts. One of these efforts is called Payment Application Modernization (PAM) which will help FMS process agency payment requests in a more efficient and cost effective manner.

In accordance with NACHA Operating Rules, consumer payments (i.e., Federal salary and travel payments, benefit payments) must be made available for withdrawal no later than the opening of business on the settlement date (provided the entries are made available to the Receiving Depositary Financial Institution (RDFI) by its ACH operator no later than 5:00 p.m. on the business day prior to the settlement date). Corporate payments (i.e., vendor payments, non-benefit payments) must be made available for withdrawal on the settlement date.