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U. S. Coast Guard Pay & Personnel Center

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Travel (TVL) Branch

E-Gov Travel System

Information on ETS, to include the FAQ page and training opportunities is located at https://www.dcms.uscg.mil/ppc/travel/ets/. Should units have direct questions regarding ETS workforce training, members should email the Travel Management Office at HQS-SMB-CG-1332-TravelManagementOffice@uscg.mil

Note: E-Gov Travel System (ETS) Implementation Update FourNew, provides guidance for ETS use in preparation for FY23 and required actions for users and approvers.

PCS Advances & PCS Claims: Until a new system is in place for PCS claims, we're using a combination of TPAX and ETS to calculate, approve and payout PCS advances and claims. Follow this procedure to submit PCS advances or claimsUpdated(June 23, 2022) 

ETS Webinars - Recordings of training webinars are posted on the ETS Training page . There are new courses for Financial Approvers and AOs. The course descriptions and slide decks are new as well. 

ETS Walkthroughsnew - These guides are annotated screenshots that walk users through various tasks in ETS. They are available on the ETS User Guides Page.

​Action Required: Preparing ETS Profiles Prior to Hurricane and Wildfire Season:  ALCOAST 199/22 requires all personnel (active duty, reservists, and civilians) to ensure their ETS accounts are active, and their profiles are up to date with all dependent information added, by 01 June. This is critical to enabling processing of dependent claims in ETS and reimbursement payments via FSMS.​

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Subscribers to this list will receive notices and information on Coast Guard travel policy and procedures. Subscribers will also be notified of both scheduled and unscheduled outages affecting the E-Gov travel claim system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's web site.

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ETS Introduction

ETS Background, Contacts, and FAQs

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The E-Gov Travel Service (ETS) is a governmentwide, web-based, world-class travel management service. This streamlined service continually applies commercial best practices to realize travel efficiencies and deliver a transparent, accountable, and sustainable service that yields exceptional customer satisfaction.

ETS enables the government to further consolidate travel services, platforms, and channels, improve leverage of government travel spending, reduce waste, and increase transparency for improved accountability. This directly aligns and supports the Office of Management and Budget Memo M-12-12 regarding Promoting Efficient Spending to Support Agency Operations with respect to travel.

ETS’s benefits and features include:

  • Optimized online travel planning enabling informed cost decisions, at the point-of-sale, by identifying the lowest available airfare that is policy compliant;
  • Create and manage travel authorizations, manage the approval process, submit vouchers, and receive reimbursements, all online;
  • Mobile capabilities allow the approval of authorizations and vouchers, receipt capture, and itinerary management; and
  • Flexible auditing based on agency business rules, which notify the traveler and the approver when a selection is out of compliance
  • System is fee based using GSA Master Contract Schedule for booking/vouchering. Cost is directly billed to the traveler and travel funds are allocated to reimburse the traveler at settlement.

Check the ETS Messages & Articles section (below) for more information about the ETS implementation. 

If you have any questions, please email Commandant (CG-1332), Travel Management Office, at HQS-SMB-CG-1332-TravelManagementOffice@uscg.mil.

 

Travel Assist Teams hotline: 1-866-800-USCG (8724). Due to the fees associated with troubleshooting issues directly with CWTSATO’s Customer Care Line, members are strongly discouraged to call CWTSATO directly but instead to work with their Authorizing Official and or Funds Manager. Authorizing Officials/Funds Managers should contact the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 7 p.m., (EDT), Monday-Friday. Once they have called the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care; AOs/Commands stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member. If AOs/Funds Managers call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline.

The Travel Assist Team (TAT) will now be available through the remainder of the fiscal year (FY22) to assist with travel claims.

ETS Accounts for Non-Coast Guard Travelers

ETS Accounts for Non-Coast Guard Travelers

Non-CG employees include Auxiliarists, Invitational Travelers, Coast Guard Academy Coaches, Chaplains, and other personnel who are not assigned an EMPLID in Direct Access. These travelers will be required to provide FINCEN with a Supplier Maintenance Request Form, which captures information to allow travel payments to be made to the members. Units sponsoring invitational travel will serve as travel arrangers for the Non-CG employee. FINCEN will provide a Supplier ID that will be used to build an ETS traveler profile. CG Auxiliary will build profiles for Auxiliarist and PPC will coordinate establishment of travel profiles for all other non-CG travelers. The supplier maintenance form is available below.

Non-Coast Guard travelers must complete the "Supplier Maintenance Request Form" to provide their direct-deposit information in order to be reimbursed for Coast Guard funded travel. 

Supplier Maintenance Request FormFile in PDF format

ETS Hotline 1-866-800-8724

Attention

Travel Assist Teams hotline: 1-866-800-USCG (8724). Due to the fees associated with troubleshooting issues directly with CWTSATO’s Customer Care Line, members are strongly discouraged to call CWTSATO directly but instead to work with their Authorizing Official and or Funds Manager. Authorizing Officials/Funds Managers should contact the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 7 p.m., (EDT), Monday-Friday. Once they have called the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care; AOs/Commands stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member. If AOs/Funds Managers call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline. 

  • Only approving officials or fund approvers should contact TAT.  

ETS News & Announcements

May 13, 2022

If you received a PCS Travel Advance, you still may be owed money

If you received PCS travel advances, you are required to submit a travel claim for full compensation.

April 15, 2022

FSMS: Progress Report From the Incident Command

The Coast Guard is extending the due dates for some government travel credit card (GTCC) payments as we continue our transition to a modern financial system. The extensions are intended to help minimize financial impacts on members and units as the service works through the challenges of transitioning to a modern financial system.

April 15, 2022

Update on Government Travel Charge Card (GTCC) Payment Due Dates

The Coast Guard is extending the due dates for some government travel credit card (GTCC) payments as we continue our transition to a modern financial system. The extensions are intended to help minimize financial impacts on members and units as the service works through the challenges of transitioning to a modern financial system. The GTCC program will evaluate each member’s payment requirements and extend the due date on a month-to-month basis. No late fees or payments will be due until you receive your reimbursement. Please talk with your travel manager if you have any questions or need a higher balance waiver.

March 29, 2022

Coast Guard Works to Pay Backlogged Claims

The Coast Guard has paid more than 25 percent of temporary duty (TDY) backlogged claims in the last week. Additionally, the Travel Assist Team (TAT) will now be available through the remainder of fiscal year 2022 (FY22) to assist with travel claims.

March 23, 2022

How to Get Your PCS Claims Paid as the FSMS Transition Continues

Coast Guard introduces new procedures to speed processing of travel claims, advances, and reservations for permanent change of station

March 23, 2022

Permanent Change of Station (PCS) Travel Claims, Advances And Travel Reservations For Military Members

ALCOAST 099/22 provides current information for processing PCS advance payment requests and claims. Procedures for making travel arrangements to or from Alaska are provided as well.

March 18, 2022

Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Chapter 4, Movement of Personnel

Personnel & Pay Procedures Manual, chapter 4, provides checklists, guides, and information required for the movement of personnel. Although not yet fully updated to reflect changes brought on by the implementation FSMS and ETS, it remains an important resource for the proper preparation of PCS and TDY orders.

March 18, 2022

2022 Household Goods (HHG) Shipment Information

The 2022 HHG transportation season will soon be upon us, and with it comes the importance of HHG counseling. To ensure all members have the most success with their movement of HHGs commands are highly encouraged to provide each transferring or separating member with a copy of this ALCOAST and include HHGs counseling on PCS check-out sheets

March 18, 2022

2022 Personally Procured Movements (PPM) of Household Goods (HHG)

The HHG transportation peak season, which runs from 15 May through 31 August, is fast approaching. During peak season it may be difficult to secure a Government-contracted transportation service provider (TSP) that meets the member's desired packing, pick-up, and delivery dates. If a TSP cannot be contracted, or if a member prefers, they may perform a full or partial PPM

March 18, 2022

Incident Management Team Established to Resolve FSMS Transition Issues

Commandant directs team to remove barriers, streamline solutions. “We need to pay our people and pay our bills,” said Rear Adm. Jon Hickey, who has been named Incident Commander. “The urgency is high, and we need to restore trust and credibility with our members and vendors.”

ETS Roles
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A traveler is a person who may travel on a government orders because they meet one of the following criteria:

  • A civilian employee in the government service
  • A member of the uniformed or foreign services of the United States government
  • A contractor working under a contract with an executive agency

Travelers can manage travel documents for their own travel. As a traveler, you can also perform these actions for other travelers who have given you permission to arrange their travel. In E2, any user, regardless of user type or role, can perform traveler and travel arranger functions.

Travelers select other users to be their travel arrangers in their profile. Certain users within a workgroup, however, may be designated as arrangers for all travelers within their group; they can automatically arrange travel for others without traveler selection.

 

This role was referred to as a Proxy in TPAX. A travel arranger is a user who can make trip arrangements, or take other actions, for another user via the Travel for Others feature. If you are frequently unable to access the web, a travel arranger can be helpful.

  • Travelers can select other users to perform travel arranger functions on their behalf in their E2 user profile. These users are referred to as designated travel arrangers. As a designated travel arranger, you can arrange travel for the person who selected you as an arranger. (You can be a designated travel arranger for one person or multiple people.)
  • Your office, workgroup, or agency may permit select users to arrange travel for travelers within their group, without being designated as an arranger in each traveler's E2 user profile. A user with this permission has the role of arranger and will see enhanced filter options on the Travel for Others page.

 

Also known as a Federal Supervisory Travel Approver and was known as an Approving Official (AO) in TPAX.

An approver can approve, revise, route, and print travel documents for users within a specified approval hierarchy.

 

Depending on customer policy settings, auditors perform audits to ensure adherence to such items as:

  • Agency expense policies
  • Usage of proper accounting strings
  • Corroboration of expenses with attached receipts
  • Review of remarks and document history to assure that other trip guidance has been followed
  • Comparison with other travel team documents

Your workgroup can have only one type of audit enabled: pre-payment or post-payment.

  • Pre-payment audits take place after a voucher has received final approval but before funds are reimbursed.
  • Post-payment audits take place after a voucher has a status of Closed Voucher.

 

An administrator, or travel policy manager, is an E2 user within an organizational structure who has a specific set of advanced permissions. Administrators can assist you with travel policy questions specific to your agency, as well as with other issues related to E2 features and functions.