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U. S. Coast Guard Pay & Personnel Center

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

Direct Access Direct-Access
Log on to TPAXWeb-TPAX
https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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P&D On Demand Training

PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

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Tag: P&D

Aug. 13, 2020

Direct Access Competency Dictionary Update

The dictionary is a spreadsheet which shows all authorized competency codes and descriptions.

July 14, 2020

Coast Guard Correspondence Manual Update

The new Coast Guard Correspondence Manual (https://media.defense.gov/2020/Jul/14/2002456226/-1/-1/0/CIM_5216_4D.PDF) clarifies existing policies and incorporates new policies including content addressing technological considerations in correspondence such as electronic applications, electronic signature, and related accessibility requirements.

July 13, 2020

Uniform Regulations Manual Update

The new Coast Guard Uniform Regulations Manual (https://media.defense.gov/2020/Jul/09/2002451108/-1/-1/0/CIM_1020_6K.PDF) clarifies existing policies and incorporates new policies in addition to those changes resulting from Uniform Board #48.

July 6, 2020

PPC Customer / SPO Newsletter

The June edition of the PPC Customer / SPO Newsletter is now available.

June 24, 2020

Procedures for Processing Conscientious Objectors

COMMANDANT INSTRUCTION 1900.8A establishes policy, assigns responsibilities, and prescribes procedures governing conscientious objectors and processing requests for discharge or change of duty assignment based on conscientious objection.

May 13, 2020

Is Your ID Card About to Expire?

Is your ID card expiring soon? The Department of Defense is temporarily allowing Common Access Card (CAC) holders to renew an unexpired card's credentials online using the ID Card Office Online. Uniformed Services ID cardholders can continue to present a card that expired on or after Jan. 1, 2020 to get care and fill prescriptions.

May 6, 2020

How the coronavirus is expediting the future of Coast Guard training

Despite the impact of the coronavirus to the workforce and the economy, the Coast Guard’s missions continue. Executing those missions requires trained, qualified people filling the roles and positions around the country: boat crews, boarding officers, inspectors, pilots, maintenance technicians, logistics specialists and more—all these jobs still require training.

April 13, 2020

Update to Suspension of Body Screening

Due to concerns with social distancing and operational tempo from the CG's COVID-19 response, and to ensure the availability of PPE for high priority missions the requirement to conduct monthly Body Composition Screenings for Body Composition (weight) probation is suspended.

April 10, 2020

New Military Records SPO Support Email Address

The Military Record Section has transitioned from Public Folders to the Shared Mailbox platform and will no longer utilize the Public Folder functions in Outlook.

April 3, 2020

Beware of COVID-19 Testing Scams Targeting TRICARE Beneficiaries

While medical professionals in the U.S. and overseas are working hard to combat the coronavirus, some people are using this as an opportunity to take advantage of others. If you receive a call from someone offering to send you a COVID-19 testing kit, you could be the target of a scam. Below are facts about testing and ways you can prevent your TRICARE information from being stolen.

March 25, 2020

Coast Guard Forms Updated

List of recent updates to Forms and Worksheets referenced in the Personnel and Pay Procedures Manual.

March 10, 2020

Coast Guard Weight and Body Fat Standards Program Update

ALCOAST Commandant Change Notice (ACN) 033/20 modifies ACN 112/19, the one-year Body Composition Pilot program.

March 3, 2020

PPC Customer / SPO Newsletter

Issue 02/20 (February) of the PPC Customer Newsletter is now available.

Feb. 19, 2020

Procedures and Development’s – On Demand

Got questions?  Don’t quite understand?  Is a topic a little fuzzy?  Would you like to see 20/20 in 2020?

Jan. 24, 2020

Coast Guard Support Offers Online Tax Filing & Consultation

Coast Guard personnel, employees, and their dependent family members my file their federal and state taxes online for free.