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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

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customer care  Visit MY CG
DMDC MIL CONNECT WEB SITE LOGO MilConnect P&D On Demand Training

New Direct Access & WebNow Links

Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:

New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil/webnow (Note: CG network access required.)

The user names and passwords you use to access these systems have not changed.

Servicemembers' Group Life Insurance (SGLI) Online Enrollment System (SOES) Implementation

Beginning in October 2018 members of the Coast Guard and National Oceanic and Atmospheric Administration (NOAA) can manage their Servicemembers’ Group Life Insurance (SGLI) coverage using the SGLI Online Enrollment System (SOES). Coast Guard and NOAA members join the Army, Navy Air Force, and Marine Corps in using the new system.

Visit our SGLI-SOES Implementation page for more information and resources.

About PPC

We are the premier military pay & personnel resource, providing unsurpassed service to our nation's guardians

Mission

To provide caring and responsive personnel and compensation services for all Coast Guard military members, retirees, annuitants and other customers in support of the Department of Homeland Security missions.

Vision

Quietly keeping Coasties always ready.

Values

Customers

We exist to serve customers and deliver products and services. To be successful we must excel at exceeding our customers’ needs; we must understand who our customers are, both external and internal, and maintain a helpful and courteous attitude toward them. We must delight them, ensuring the products and services we provide are what they need, delivered on time and accurately. As our valued customers, your input is always appreciated.How are we doing?

Employees

We are all part of one work group. We work together to ensure the success of each other, PPC overall, the programs we support through PSC, and all Coast Guard Human Resource efforts. When we say our people are our most important resource, we act like it. We continually strive to become an employer of choice, providing meaningful, rewarding work and a positive environment for our employees.

Stewardship

We own critical fiduciary service and support functions for the Coast Guard and taxpayers. We are ever mindful of that responsibility and sensitive to the cost and quality of services we provide. Ensuring we are responsible and ethical stewards of taxpayer dollars, along with being active in giving back to our local community, positively reflects our character as we accomplish our mission. We must reduce payment inaccuracies to an absolute minimum, always provide honest and accurate financial reporting and strive to achieve unqualified audit opinions from external auditors. We do all of this while continuing to be recognized as a pillar of volunteerism and support within our community.