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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Welcome to PPC's website hosted by the Defense Media Activity (DMA), American Forces Public Information Management System (AFPIMS).  Use the Menu, located at the top of the left column of each page, to navigate to our branches and products. Use the Feedback Button, located at the bottom of the left column, to let us know how we are doing or to ask for assistance in locating content.

Pay & Allowance Rates | CG-3307 Templates | Direct Access | Personnel & Pay Procedures Manual | Forms & Worksheets | General-Messages

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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About PPC

We are the premier military pay & personnel resource, providing unsurpassed service to our nation's guardians

Mission

To provide caring and responsive personnel and compensation services for all Coast Guard military members, retirees, annuitants and other customers in support of the Department of Homeland Security missions.

Vision

Quietly keeping Coasties always ready.

Values

Customers

We exist to serve customers and deliver products and services. To be successful we must excel at exceeding our customers’ needs; we must understand who our customers are, both external and internal, and maintain a helpful and courteous attitude toward them. We must delight them, ensuring the products and services we provide are what they need, delivered on time and accurately. As our valued customers, your input is always appreciated.How are we doing?

Employees

We are all part of one work group. We work together to ensure the success of each other, PPC overall, the programs we support through PSC, and all Coast Guard Human Resource efforts. When we say our people are our most important resource, we act like it. We continually strive to become an employer of choice, providing meaningful, rewarding work and a positive environment for our employees.

Stewardship

We own critical fiduciary service and support functions for the Coast Guard and taxpayers. We are ever mindful of that responsibility and sensitive to the cost and quality of services we provide. Ensuring we are responsible and ethical stewards of taxpayer dollars, along with being active in giving back to our local community, positively reflects our character as we accomplish our mission. We must reduce payment inaccuracies to an absolute minimum, always provide honest and accurate financial reporting and strive to achieve unqualified audit opinions from external auditors. We do all of this while continuing to be recognized as a pillar of volunteerism and support within our community.

 
Servicemembers' Group Life Insurance (SGLI) Online Enrollment System (SOES) Implementation

 

In October 2018 members of the Coast Guard and National Oceanic and Atmospheric Administration (NOAA) began managing their Servicemembers’ Group Life Insurance (SGLI) coverage using the SGLI Online Enrollment System (SOES). Coast Guard and NOAA members join the Army, Navy Air Force, and Marine Corps in using the new system.

Visit our SGLI-SOES Implementation page for more information and resources.

New Link for Viewing EI-PDR Documents

WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.