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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

Fax

(785) 339-3780

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

Direct Access Direct-Access
Log on to TPAXWeb-TPAX

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customer care Blended Retirement System Information
MilConnect

System Outage

Direct-Access Maintenance Availability

Begin date/time: Friday, 28 June 2019, 0500 (CST)

End date/time: Friday, 28 June 2019, 2300 (CST)

Reason: Direct-Access will not be available during this period in order to perform a disaster recovery test.

Servicemembers' Group Life Insurance (SGLI) Online Enrollment System (SOES) Implementation

Beginning in October 2018 members of the Coast Guard and National Oceanic and Atmospheric Administration (NOAA) can manage their Servicemembers’ Group Life Insurance (SGLI) coverage using the SGLI Online Enrollment System (SOES). Coast Guard and NOAA members join the Army, Navy Air Force, and Marine Corps in using the new system.

Visit our SGLI-SOES Implementation page for more information and resources.

About PPC

We are the premier military pay & personnel resource, providing unsurpassed service to our nation's guardians

Mission

To provide caring and responsive personnel and compensation services for all Coast Guard military members, retirees, annuitants and other customers in support of the Department of Homeland Security missions.

Vision

Quietly keeping Coasties always ready.

Values

Customers

We exist to serve customers and deliver products and services. To be successful we must excel at exceeding our customers’ needs; we must understand who our customers are, both external and internal, and maintain a helpful and courteous attitude toward them. We must delight them, ensuring the products and services we provide are what they need, delivered on time and accurately. As our valued customers, your input is always appreciated.How are we doing?

Employees

We are all part of one work group. We work together to ensure the success of each other, PPC overall, the programs we support through PSC, and all Coast Guard Human Resource efforts. When we say our people are our most important resource, we act like it. We continually strive to become an employer of choice, providing meaningful, rewarding work and a positive environment for our employees.

Stewardship

We own critical fiduciary service and support functions for the Coast Guard and taxpayers. We are ever mindful of that responsibility and sensitive to the cost and quality of services we provide. Ensuring we are responsible and ethical stewards of taxpayer dollars, along with being active in giving back to our local community, positively reflects our character as we accomplish our mission. We must reduce payment inaccuracies to an absolute minimum, always provide honest and accurate financial reporting and strive to achieve unqualified audit opinions from external auditors. We do all of this while continuing to be recognized as a pillar of volunteerism and support within our community.

PPC News Updates

June 14, 2019

TRICARE Extended Care Health Option Helps Families with Special Needs

Do you have a family member with special needs? Do they need health care services beyond those covered by their current TRICARE health plan? The TRICARE Extended Care Health Option (ECHO) may be right for them. ECHO provides supplemental health care coverage for active duty family members with a qualifying mental or physical disability.

June 14, 2019

Register for June 27 TRICARE Webinar About TRICARE For Life

Don't miss this month's TRICARE webinar, "Understanding How TRICARE For Life Coverage Works," on Thursday, June 27, from 1 to 2 p.m. ET. The webinar will take an in-depth look at all aspects of TRICARE For Life, from eligibility to how to get care. TRICARE For Life is for TRICARE beneficiaries who are entitled to Medicare Part A and have Medicare Part B. This is regardless of your age or place of residence.

June 14, 2019

TRIWEST - In Case You Missed It eNewsletter 2019

Adding a New Family Member Opens a Qualifying Life Event; Military Kids Connect Program; Coverage Now Available for Banked Donor Milk; Updating Other Health Insurance; Retiring From Active Duty Status Retro Enrollment; ​TRICARE Young Adult for Young Adults; Getting Care While Traveling; Re-Branded Tobacco Education Campaign; Register for Health Teleclasses; Need Help Losing Weight?

June 12, 2019

PPC Procedures & Development (P&D) Presents: Words of Wisdom Wednesday (26 June 19)

Join us on Wednesday, 26 June at 1300 (CST) to learn all about the Direct Access Airport Terminal.

June 12, 2019

Moving Away to College May Change Your Child's TRICARE Options

Is your student heading away to college this fall? TRICARE coverage of eligible dependents extends to college students. A change of address, such as moving to a new country, city, region, or ZIP+4 code is a TRICARE Qualifying Life Event (QLE). If this QLE applies to your student, you have 90 days from the date of the address change to change his or her TRICARE Prime or TRICARE Select health plan.

June 12, 2019

Direct-Access (DA) Limited Access on 28 June

Direct-Access will not be available on Friday, 28 June, 2019 (from 0500 to 2300 (CST)) in order to perform a disaster recovery test.

June 12, 2019

Stand-Up of the Assistant Commandant for Reserve (CG-R)

This ALCOAST announces that effective 11 June 2019 the Assistant Commandant for Reserve (CG-R) achieved initial operating capability. As a result, the legacy Office of Reserve Affairs (CG-131) is disestablished.

June 10, 2019

Direct Access Competency Dictionary Update

The dictionary is a spreadsheet which shows all authorized competency codes and descriptions.

June 6, 2019

Servicemembers' Group Life Insurance (SGLI) and Family SGLI Premium Reductions

ALCOAST 193/19 announces the new reduced monthly premium rates for life insurance coverage under the Servicemembers' Group Life Insurance (SGLI) and Family Service members Group Life Insurance (FSGLI) programs. These premium reductions make these great life insurance programs even better benefits than they currently are. These premium reductions do not require any actions by the members.

June 4, 2019

PPC Customer Newsletter

Here is the May 2019 issue of the PPC Customer Newsletter

Last Modified

               12/13/2018 8:54:35 AM