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USCG Pay & Personnel Center             

FSMS WILL BE UNAVAILABLE 01 OCT 24 to 15 OCT 24

For further instructions please use: ALCGFINANCE 033/24 SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLY FY25 FSMS DOWNTIME > United States Coast Guard > Coast Guard Pay and Personnel News (uscg.mil)

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager 

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Welcome to the Pay & Personnel Center (PPC)

Please use the PPC Page Menu to the left for detailed PPC Branch information and instructions or the PPC Contact Us for questions and assistance. 

SELF-SERVICE ACCESS LINKS

   Direct Access https://hcm.direct-access.uscg.mil

 ETS https://e2.gov.cwtsatotravel.com/

   mLINQS https://expense.uscg.mypdt.mil/ReloLogin.aspx?ReturnUrl=%2f

 

Direct Access Password Reset Guidance

NEW GUIDANCE: Passwords and Set up/Update Security Questions (click for guide)

During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER HAS NOT changed from what the user originally established for "What is your mother's maiden name?"

For those who have tried to use the Forgot Password feature and have been locked out of DA, please email PPC-DG-CUSTOMERCARE@USCG.MIL (click email address for template of required information) to request a temporary password. Once logged into DA, you will need to follow the user guide below to change your security question, answer, or both.

It is recommended that users who originally selected "What is your mother's maiden name?" as their Forgot Password security question, log into DA and follow the user guide below to change the security question, answer, or both.

PASSWORD OVERVIEW GUIDE PDF

 

QUICK ACCESS LINKS

enlightenedDA Functional Roles Information and Guides

enlightenedDA User Guides for Active Duty / Reserve Members

enlightenedDA User Guides for Retiree / Annuitant Members

enlightenedE-Gov Travel System (ETS) User Guides for Members

enlightenedMLINQS PCS User Guides for Members

yes CG-3307 Templates 

yes E-Mail ALSPO Messages

yes Forms & Worksheets

smiley MyCG News and Messages

yes Pay & Allowance Rates

cool Personnel & Pay Procedures Manual