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Newsletter | Retiree Service Program Guide | | PPC Retiree & Annuitant Services | 2019 Novel Coronavirus (COVID-19)
National Retiree Help Desk (NRHD) Hotline:
Is available to assist and / or to answer any questions that a retiree or a retiree spouse has regarding benefits (other than those relating to pay), health care issues, assistance in obtaining important forms and/or papers, etc. Phone :
1-833-224-6743 (833-2CG-NRHD) (toll free)
Email:
nrhdesk@gmail.com
Questions concerning pay should be directed to the Pay & Personnel Center's Retiree and Annuitant Services (PPC (Customer Care) Branch
Phone:
1-866-772-8724 1-785-339-2200-- 0730-1600 M-F
Email: ppc-dg-customercare@uscg.mil
How do I report a change of address?
Report address, phone number or e-mail address changes in Retired Global Pay Self-Service. Refer to the following user guides for directions:
If you cannot access the self-service system you may report changes by telephone, by Fax or in writing. Our telephone and Fax numbers are:
Toll Free: 1-866-772-8724 Fax: 785-339-3770
You may also Contact PPC (PPC-DG-customercare@uscg.mil) by e-mail with the change and you will receive an RAS statement to confirm that your request has been processed. When contacting PPC (CC) by e-mail, always include your employee ID number in the body of the message.
STATE TAX REMINDER: As a reminder when moving from one state to another and updating your home mailing address, don't forget to change your state tax withholdings. The retiree must request a change for state tax as an address change does not automatically change or stop the state information that the tax is being paid to.
How do I report a change in financial institution or account number?
You can change your Direct Deposit account information in Retired Global Pay Self-Service (Refer to the Change your Direct Deposit information user guide for directions). If you cannot access the self-service system you may report changes by completing form CG-2015, Pay Delivery Worksheet, and mailing it to us at:
Commanding Officer (RAS) U. S. Coast Guard Pay & Personnel Center 444 SE Quincy St Topeka KS 66683-3591
Click here for more information on maintaining your retiree information with (RAS)
Commanding Officer (RAS) U. S. Coast Guard Pay & Personnel Center 444 SE Quincy Street Topeka, KS 66683-3591 Toll Free: 1-866-772-8724 Commercial - 1-785-339-2200 Fax: 1-785-339-3770 Email: ppc-dg-customercare@uscg.mil
You may request a copy of your service record by calling, e-mailing, or writing the National Archives.
National Personnel Records Center Military Personnel Records 9700 Page Avenue St. Louis, MO 63132 (314) 801-0800
Former Spouse ID Card and Medical Information
Program Manager: Robert C. Hinds Phone: 1-202-475-5451 Email: Robert.C.Hinds@uscg.mil Mailing Address: Commandant (CG-1335) U.S. Coast Guard (Attn: Retiree Services Program) 2703 Martin Luther King Jr. Ave. SE Washington DC 20593-7907
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For Retiree Travel & DA Inquiries Call: 1-866-772-8724
To Report a Death: Call: 1-866-772-8724 Email: PPC-DG-CustomerCare@uscg.mil
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The appearance of hyperlinks does not constitute endorsement by the U.S. Coast Guard of non-U.S. Government sites or the information, products, or services contained therein. Although the U.S. Coast Guard may or may not use these sites as additional distribution channels for Department of Homeland Security information, it does not exercise editorial control over all of the information that you may find at these locations. Such links are provided consistent with the stated purpose of this website.
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