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U. S. Coast Guard Pay & Personnel Center

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Contact PPC (RAS)

Mailing address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

Self-Service

Use Direct Access https://hcm.direct-access.us/

BookDA User Guides

EMail a Trouble-Ticket Trouble-Ticket

PPC-DG-CustomerCare@uscg.mil (Note: All  PPC customer inquiries are now directed to Customer Care. Please make note of this e-mail address. The old RAS e-mail address is no longer used for customer inquiries. Thank you.)  

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Retiree & Annuitant Services (RAS) Branch

Retiree/Annuitant Customer Service

Submit all customer inquiries to PPC Customer Care by calling 1-866-772-8724 or (785) 339-2200. Telephone support is provided 0730 to 1600 (Central Time), Monday through Friday. We will also receive your request via e-mail sent to "PPC-DG-CustomerCare@uscg.mil". PPC is closed federal holidays.  

Be sure to visit our branch news page for retiree-related news updates.

Maintaining Your Account with PPC (RAS) & Directory Assistance

The most convenient way to view your Retiree/Annuitant Payslip and manage your account is through Direct-Access (DA) Self-Service, our online account management system. DA Self-Service provides faster service, security, accessibility and reliability to all PPC (RAS) customers worldwide. With DA Self-Service you can:

  • View, print or save your Pay Slip and IRS Form 1099R.
  • Start, stop or change allotments.
  • Change your mailing address, e-mail address and phone number.
  • Make changes to your direct deposit information.
  • Update your federal and/or state income tax withholding.
  • Elect to discontinue receiving Pay Slips and/or the Retiree Newsletter by mail.

Please visit DA Self-Service information page for information for the first time user, forgotten password assistance and user guides.

Note: To access the self service system, you must have received your first retired pay slip.  Because you are a new retiree, there is nothing available to view on the system until the pay has been processed.

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Report address, phone number or e-mail address changes in Retired Global Pay Self-Service. Refer to the following user guides for directions:

If you cannot access the self-service system you may report changes by telephone, by Fax or in writing.  Our telephone and Fax numbers are:

Toll Free: 1-866-772-8724
Fax: 785-339-3770

You may also Contact PPC (PPC-DG-customercare@uscg.mil) by e-mail with the change and you will receive an RAS statement to confirm that your request has been processed. When contacting PPC (CC) by e-mail, always include your employee ID number in the body of the message. 

STATE TAX REMINDER: As a reminder when moving from one state to another and updating your home mailing address, don't forget to change your state tax withholdings. The retiree must request a change for state tax as an address change does not automatically change or stop the state information that the tax is being paid to.

 

 

You can start,stop or change allotments in Retired Global Pay Self-Service (Refer to the Start, Stop, or Change Allotment User Guide for directions). If you cannot access the self-service system you may report changes by completing form CG-7221, Retired Allotment Authorization, and mailing it to us at:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591

Toll Free: 1-866-772-8724
Fax: 785-339-3770

You may also Contact PPC (PPC-DG-customercare@uscg.mil) by e-mail with the change and you will receive an RAS statement to confirm that your request has been processed. When contacting PPC (RAS) by e-mail, always include your employee ID number and e-mail address in the body of the message. When your request is transferred to our automated ticketing system it drops your email address, so please include your email address in your request.

You can change your Direct Deposit account information in Retired Global Pay Self-Service (Refer to the Change your Direct Deposit information user guide for directions). If you cannot access the self-service system you may report changes by completing form CG-2015, Pay Delivery Worksheet, and mailing it to us at:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591

Toll Free: 1-866-772-8724
Fax: 785-339-3770

You may also Contact PPC (PPC-DG-customercare@uscg.mil) by e-mail with the change and you will receive an RAS statement to confirm that your request has been processed. When contacting PPC (CC) by e-mail, always include your employee ID number in the body of the message.

You can change your federal and state income tax withholding in Retired Global Pay Self-Service (Refer to the Change your Federal and/or State Income Tax Withholding User Guide for directions). If you cannot access the self-service system you may report changes by mail or fax:

If you need to:

      Start or change the amount of State Income Tax Withholding, you must provide us with a monthly dollar amount to be withheld. It has to be in even dollar increments for $10.00 or more. You cannot use standard exemptions (e. g. Married & 2 or Single & 0). Please write us at the address below (or fax to (785) 339-3770) and include the State and the amount you want withheld monthly.

PPC can only withhold income tax for one state at a time, and PPC cannot withhold state income tax for annuitants.

The table below specifies whether PPC can or cannot withhold taxes for each state or territory listed:

State Y-N State Y-N
Alabama (AL) Yes Montana (MT) Yes
Alaska (AK) No Nebraska (NE) Yes
Arizona (AZ) Yes Nevada (NV) No
Arkansas (AR) Yes New Hampshire (NH) No
California (CA) Yes New Jersey (NJ) Yes
Colorado (CO) Yes New Mexico (NM) Yes
Connecticut (CT) Yes New York (NY) Yes
Delaware (DE) Yes North Carolina (NC) Yes
District of Columbia (DC) Yes North Dakota (ND) Yes
Florida (FL) No Ohio (OH) Yes
Georgia (GA) Yes Oklahoma (OK) Yes
Guam (GU) - U.S. Territory No Oregon (OR) Yes
Hawaii (HI) No Pennsylvania (PA) No
Idaho (ID) Yes Puerto Rico (PR) - U.S. Territory No
Illinois (IL) No Rhode Island (RI) Yes
Indiana (IN) Yes South Carolina (SC) Yes
Iowa (IA) Yes South Dakota (SD) No
Kansas (KS) Yes Tennessee (TN) No
Kentucky (KY) No Texas (TX) No
Louisiana (LA) Yes Utah (UT) Yes
Maine (ME) Yes Vermont (VT) Yes
Maryland (MD) Yes Virgin Island (VI) - U.S. Territory No
Massachusetts (MA) Yes Virginia (VA) Yes
Michigan (MI) No Washington (WA) No
Minnesota (MN) Yes Wisconsin (WI)* Yes
Mississippi (MS) No West Virginia (WV) Yes
Missouri (MO) Yes Wyoming (WY) No

STATE TAX REMINDER: As a reminder when moving from one state to another and updating your home mailing address, don't forget to change your state tax withholdings. The retiree must request a change for state tax as an address change does not automatically change or stop the state information that the tax is being paid to.

(*)Wisconsin Withholding Tax Rates Unchanged but Tax Rates Reduced

Change your Federal Income Tax Withholding Exemptions or Additional Withholding: 

Retirees/FSPA Payees use Form IRS W-4, Employee's Withholding Allowance Certificate (Adobe Acrobat Format). 

Annuitants use Form IRS W-4P, Withholding Certificate for Pension or Annuity Payments (Adobe Acrobat Format). 

You may make the requests listed above by Fax or in writing. You can mail or fax your completed W-4/W-4P (for annuitants and former spouses), or State Tax Withholding form (Reminder: State tax withholding requests must be for dollar increments of $10.00 per month or more), to us. You may Fax your request to 785-339-3770 or mail to:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591

You can download IRS Form 1099, dating back to 2013, and IRS Form 1095 (Affordable Health Care Act, Health Coverage )using Retired Global Pay Self-Service. Refer to the View, print or save your IRS Form 1099R/1095 User Guide for directions. 

If you cannot access the system or need an IRS Form 1099 dated prior to 2013, call, fax, or write us at:

 

 

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591

Toll Free: 1-866-772-8724
Fax: 785-339-3770

You may also Contact PPC (PPC-DG-customercare@uscg.mil) by e-mail

You can view, download, and print your monthly payslips using Retired Global Pay Self-Service. Refer to the View My Payslip User Guide for directions.

See our FAQ entry, below, if you need an Income Verification Letter to accompany your Payslip as proof of income.

Example payslip

Payslips are mailed to the mailing address on file with PPC (RAS) in December of each year and whenever there is a change your you net pay. You can elect to not have payslips mailed using Retired Global Pay Self-Service. Refer to "Elect to discontinue receiving Pay Slips by mail" for directions.

If you cannot access the system contact us at:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591

Toll Free: 1-866-772-8724
Fax: 785-339-3770

You may also Contact PPC (PPC-DG-customercare@uscg.mil) by e-mail.

 

You can view your final pay beneficiary(ies) using Retired Global Pay Self-Service. Refer to the View My Final Pay Beneficiary User Guide for directions.

Under 10 USC 2771, you have the right to designate whomever you wish to receive unpaid retired pay due at the time of your death. Unpaid retired pay normally consists of your final pro-rated pay check, e.g., if you die on June 16, your final retired pay will consist of the 16 days of pay you are due for June. The beneficiaries you currently have designated are shown on this page. If no beneficiaries are shown, PPC has no current designation form on file. If the beneficiaries shown are not correct, please complete a new Form CG-3600 (Designation of Beneficiary for Payment of Unpaid Retired Pay). If you do not name a beneficiary, or if none of the beneficiaries you have named survive you, under law, your unpaid retired pay will be paid in the following order of precedence:

(1) Surviving spouse.
(2) Children and their descendants, by representation.
(3) Father and mother in equal parts or, if either is dead, the survivor.
(4) Legal representative.
(5) Person entitled under the law of the domicile of the deceased member.

Please note that Form CG-3600 is only used for final pay beneficiaries. It is NOT used for designating beneficiaries under the Survivor Benefit Plan (SBP).

If you need to make changes to the information displayed on this page, click the following link, complete the form and mail/fax it to PPC (RAS). 

 

You may Fax your request to 785-339-3770 or mail to:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591

Contact PPC (RAS) promptly after any change in your family composition. Contact us by phone, fax, e-mail or in writing. Be prepared to provide supporting documentation (marriage certificate, divorce decree, etc.). Please visit our Survivor Benefit Plan/Reserve Component Survivor Benefit Plan information page to learn about changes to SBP coverage following a marriage or divorce and very important information for reserve component members.

Refer to the Uniformed Services Former Spouse Protection Act (FSPA) guide for former spouse benefits.

Our telephone and Fax numbers are:

Toll Free: 1-866-772-8724
Fax: 785-339-3770

Our mailing address is:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591

You may also Contact PPC (PPC-DG-customercare@uscg.mil) by e-mail with the change.

 

You must also update the Defense Enrollment Eligibility Reporting System (DEERS) when there is a change in your marital status or dependents.  

For information concerning your DEERS automated file please contact your local ID card issuing office or call: 

Toll Free: 1 800 538 9552
In CA: 1 800 334 4162
In AK or HI: 1 800 527 5602

To update your address only in DEERS, please Visit https://www.dmdc.osd.mil/appj/address/index.jsp

This web site gives the three closest Military ID issuing facilities to a person's zip code, city, or state: http://www.dmdc.osd.mil/rsl/

 

To report the death of a Coast Guard or NOAA retiree, annuitant, or Lighthouse keeper please call or Fax PPC RAS:

  

Toll Free: 1 866 772 8724
Commercial: 785 339 2200
Fax: 785 339 3770

Email: PPC-DG-customercare@uscg.mil

 

Survivor Guide

The Survivor Guide provides information for survivors of USCG, USCGR, NOAA, and PHS Retirees

Guidance for Requesting CG Military Funeral Honors Support

Funeral directors, family members, and veteran advocates requesting Military Funeral Honors (MFH) for a deceased CG veteran (to include in certain instances NOAA, PHS, and U.S. Merchant Marines) should consult the following link to find the phone number for the regional coordinator that applies to their area:

  http://www.dmdc.osd.mil/mfh/selectStSvc.do

Should the request be urgent (24-72 hour lead time) or the requester unable to get a reasonable timeframe from the listed number, contact the Casualty Matters Chief on the duty cell phone 24x7: 571-266-2375. Messages left on the Casualty Matters Chief office phone or faxes received are only checked during normal business hours excluding federal holidays. A minimum of 24 hours notice is required, and in some cases depending on travel distance, 48-72 hours are required. MFH and Burial at Sea (BAS) request forms can be downloaded from the links at the bottom of this page and completed/faxed along with the veteran's DD-214 to the regional coordinator once contact is established. The regional coordinator will then schedule a honors detail with a unit local to where the ceremony will be taking place. The Navy or National Guard typically do not and should not be providing honors for CG veterans except as requested by the regional coordinator when resources are scarce.

U.S. Coast Guard Burial at Sea Program

For information on medical benefits please contact your CG Health Benefits Advisor at:

CG Health Benefits Advisor
Toll Free: 1 800 942 2422

Or visit the TRICARE Web site at http://www.tricare.mil/

TRICARE has exceptional health plans for military service members, retirees and their families. If you are a uniformed service member preparing for retirement, there are important health care issues you need to consider. The Fact Sheet, linked below, is a quick and simple guide to help you understand your medical, dental and pharmacy benefits and assist in your smooth transition. There are additional resources and Web sites listed below each chart on the Fact Sheet:

Fact Sheet:    What Happens to My TRICARE Benefit When I Retire?

Retiring from Active Duty BrochureA four-page brochure that explains TRICARE coverage options after retiring from active duty. The brochure describes what stays the same, what changes, what actions to take, and what program options are available. It also provides information on dental coverage and the pharmacy benefit. Contact information is also included.

BENEFEDS administers the enrollment and premium payment processes for the Federal Employees Dental and Vision Insurance Program (FEDVIP).


Resources

Providers: Helping your TRDP patients transition to FEDVIP

The TRICARE Retiree Dental Plan (TRDP) will be ending on December 31, 2018. Retirees currently enrolled in or eligible for TRDP will have the option to secure dental coverage through the Federal Employees Dental and Vision Insurance Program (FEDVIP). Help prevent any gap in dental coverage for your patients and their families by directing them to TRICARE.benefeds.com to learn more.

DEERS

For information concerning your DEERS automated file please contact your local ID card issuing office or call:

Toll Free: 1 800 538 9552
In CA: 1 800 334 4162
In AK or HI: 1 800 527 5602

To update your address only in DEERS, please Visit https://www.dmdc.osd.mil/appj/address/index.jsp

This web site gives the three closest Military ID issuing facilities to a person's zip code, city, or state: http://www.dmdc.osd.mil/rsl/

RAPIDS Appointment Scheduler

You can schedule ID card appointments online at participating offices. Visit https://rapids-appointments.dmdc.osd.mil/ to make an appointment. 

Changes to Retiree ID Renewal Rules

Homeland Security Directive 12 now requires retirees and family members seeking to renew or replace a military identification card to provide two types of ID, one of which must include a photo. A list of acceptable documents can be found in PDF format on page No. 4 of Form I-9 (see the link below to access this form):

http://www.uscis.gov/files/form/i-9.pdf

Before visiting a military ID card issuing facility, you may want to call first to determine what specific documents may be required, and to verify the process to renew or replace an ID card. For contact information and the location of the nearest ID card issuing facility, visit the RAPIDS Site Locator website. On this website, you can search by city, state or ZIP code:

https://www.dmdc.osd.mil/rsl

Former Spouse Determination for ID CardsNew

This guide provides the procedures for determining eligibility for a former spouse to receive an ID card with entitlements. Former Spouse Determination can ONLY be issued by a branch of Service Project Officer, NOT SSM or VO users. 

WARNING: Former spouses only have a 90 day window from the date of divorce to enroll in TRICARE benefits. Once that window has passed, they'll have to wait until the next open season (which could be up to a year). 

 

Removal of SSNs from DoD ID Cards

In response to an increasing awareness of the growing need to protect the safety of Service members and their families identity information, DoD will eliminate the Social Security Numbers (SSN) from DoD ID cards. As detailed below, these changes will go into effect in three phases, each of which will be implemented, as ID cards are issued and/or renewed. Your ID should not be rejected without a visible SSN; however, you may be asked to verbally state your own or your sponsor's SSN.

SSN Removal--3 Phases of Implementation:

Phase One:

  • Already in Progress.
  • Dependent SSNs will be removed Sponsor SSNs will remain visible.
  • Cards Affected - DD Forms 1173 and 1173-1

Phase Two:

  • To begin by June 2011.
  • All printed SSNs will be removed.
  • Cards Affected - All DoD ID cards.

Phase Three:

  • To begin during calendar year 2012.
  • SSNs embedded in barcodes will be removed.
  • Cards Affected - All DoD ID cards.

SSN Reduction -- Frequently Asked Questions

SSN Reduction -- Brochure

Note: ID Cards will not be reissued or replaced until your current card expires. Existing cards remain valid until expiration. ID Cards with an INDEF expiration date displaying an SSN may be replaced by contacting a RAPIDS Site for an appointment to have a new ID issued.

Don't Forget to Update DEERS

The lives of service members and their families are full of transitions. Whether it's permanent change of station moves, retiring, going from Reserve status to active duty or something else, the one constant is change. The good news is that your TRICARE coverage can stick with you through these life changes, but you do have to make sure that your records in the Defense Enrollment Eligibility Reporting System (DEERS) are up to date with your latest life events.

This means you should keep all your personal information - address, duty status, phone numbers, and email addresses - up to date. It's important to review DEERS as soon as possible whenever you move or experience one of the following life events:

  • Activation
  • Deactivation
  • Separation or retirement
  • Becoming Medicare eligible

Changing your contact information in DEERS is easy and can be done online at milConnect (www.dmdc.osd.mil/milconnect), by fax or mail, or in person at the nearest uniformed services identification (ID) card office. One thing you can't update yourself in DEERS is your duty status - only your Service can make those updates. Whenever you have a change in your duty status, check DEERS to make sure it's accurate. You can find your nearest ID card offices online with the RAPIDS Site Locator at www.dmdc.osd.mil/rsl/.

Other life events that can affect your TRICARE eligibility and require you to update DEERS include:

  • Marriage or divorce
  • Birth or adoption of a child
  • Change in a student's full-time enrollment status

Many DEERS updates require supporting documentation, including: marriage, birth, or death certificates, Medicare cards and Social Security Administration notification letters and orders or DD Forms214/discharge orders. A list of required documentation for various types of updates is available at www.dmdc.osd.mil/rsl/. Make sure to review the list and bring the appropriate documents with you, or you may not be able to make the updates you need.

For more information on how to update DEERS information, go to www.tricare.mil/DEERS.

Providing Your SSN in DEERS

Please note that even though your SSN is being replaced on your ID card, it is still important to provide your SSN and the SSNs of your TRICARE-covered dependents in the Defense Enrollment Eligibility Reporting System (DEERS). In order to notify the Internal Revenue Service (IRS) of your TRICARE coverage, so that the IRS is aware that you have met the minimum essential coverage requirement under the Affordable Care Act, your SSN, and your family members' SSNs must be listed in DEERS.

 

If you are currently a member of Team Coast Guard (Active Duty or Reserve) your Servicing Personnel Office (SPO) should be able to assist you.
 

IF YOU RETIRED ON OR AFTER 1 OCT 2006:

Submit a Standard Form 180 (SF 180) to: ARL-PF-CGPSC-MR_CustomerService@uscg.mil or fax to 202-372-8440 Attn: Military Records.

 

Or Mail to:

COMMANDER (BOPS-C-MR)
PERSONNEL SERVICE CENTER
US COAST GUARD STOP 7200
2703 MARTIN LUTHER KING JR AVE SE
WASHINGTON DC 20593-7200
Phone: 202-795-6375.

 
IF YOU RETIRED PRIOR TO 1 OCTOBER 2006: 
 

If you have separated or retired from the Coast Guard you need go to the National Personnel Records Center Web Site. Requests to obtain copies of DD-214's, Personnel Records, Medical & Dental Records, and Service Medals, etc. must be made to the National Personnel Records Center.  Requests may be made online by the veteran or next of kin of a deceased, former member of the military. If you are not the veteran or next of kin, you must complete Standard Form 180 (SF 180) to request copies of records. Send the completed form to:

National Personnel Records Center
Military Personnel Records
1 Archives Drive
St. Louis, MO 63138
Tel: 314-801-0800

If you separated from the service and plan on filing a claim for medical benefits with the Department of Veterans Affairs (VA), you do not need to request a copy of your military records from the NPRC. They will provide the original health records when requested by the VA after the claim is filed.

Earnings for active duty military service or active duty training have been covered under Social Security since 1957. Social Security has covered inactive duty service in the armed forces reserves (such as weekend drills) since 1988. If you served in the military before 1957, you did not pay Social Security taxes, but the Social Security Administration gave you special credit for some of your service.

Under certain circumstances, special earnings can be credited for Social Security purposes. The extra earnings are for periods of active duty or active duty for training. These extra earnings may help you qualify for Social Security or increase the amount of your Social Security benefit. Social Security will add these extra earnings to your earnings record when you file for benefits. The SSA has prepared Military Service And Social Security, which provides more information about your benefits.

For Information concerning your social security benefits please contact your local social security office, or call:

Toll Free: 1-800-772-1213

Visit the Social Security web site at http://www.ssa.gov.

For information concerning VA benefits please contact your local VA office or call:

General: Toll Free: 1-800-827-1000
Insurance: Toll Free: 1-800 669-8477
Headstones: Toll Free: 1-800-697-6947

Federal Benefits for Veterans and Dependents is a handbook describing benefits provided by the VA and an overview of programs and services for veterans provided by other federal agencies.

 

For information about renewal options for VGLI coverage costs please contact:

OSGLI
213 Washington St.
Newark, NJ   07102
Toll Free: 1-800-419-1473

You may also obtain information from their web site:http://www.benefits.va.gov/insurance/

Upon request, the President and the First Lady will send special greeting cards recognizing citizens' 80th and subsequent birthdays, 50th and subsequent wedding anniversaries, and congratulatory wedding announcements. Requests should be forwarded to:

THE WHITE HOUSE
GREETING OFFICE ROOM 39
WASHINGTON, DC 20500

The requests should be submitted at least six weeks in advance of the significant date and should include:

     Full name of honoree(s)
     Desired form of address
     Complete date of birth or marriage
     Mailing address and Zip Code.

If applicable please include name and address of person to receive the card in lieu of honoree(s), if presentation will be at a dinner, party, or celebration.

 

The National Retiree Hotline (Help Desk) is available to assist and/or to answer any questions that a retiree or a retiree spouse has regarding benefits (other than those relating to pay), health care issues, assistance in obtaining important forms and/or papers, etc. The Help Desk can be contacted as follows:

  • The phone number is 1-833-2CG-NRHD (1-833-224-6743) (toll free).
  • The e-mail address is nrhdesk@gmail.com.

Questions concerning pay should be directed to the PPC (RAS) in lieu of the Help Desk, since the Help Desk does not have access to pay records. Use the link on the left side of this page to contact PPC (RAS) by e-mail, or call (866) 772-8724 (toll free) or (785) 339-2200-- 0730-1600 M-F (central time).

Coast Guard retirees may be entitled to Combat-Related Special Compensation (CRSC), as authorized under 10 U.S.C. 1413a.

Contact the Personnel Service Center's (PSC) Physical Disability Branch (PSC-PSD-MED) for information on applying for CRSC.

 

 

CRDP - Retirees with a Department of Veterans Affairs disability of less than 100%, and more than 40% but who are rated as unemployable, are entitled to CRDP in the full amount of the VA offset or the amount of retired pay based on longevity.

We recently received the following questions from a retiree:

Why did the VA withhold part of my disability pay? Don't they owe me that difference as part of the retro CRDP project?

Answer: Retirees cannot look at the VA payments separately from the CG & CRDP payments. They must consider all of them together to determine the proper overall entitlement and payment. In some cases where it appears the VA withheld extra monies, it is because the CG had not withheld enough monies due to late notification of a change by the VA. The net result is the correct entitlements and payments were made to the retiree. If the VA had paid the full amount, the retiree would have been overpaid by the CG and we would have had to collect that money back from you. It is much more effective and efficient to adjust payments in this manner rather than have the VA make a payment just to have the CG turnaround and collect it back as an overpayment.

CONCURRENT RECEIPT OF DISABILITY PAY (CRDP) - AUDIT ERROR WORSKSHEET (AEW) BACKLOG (20-19 Update)

All Backlogged files have been transmitted to the VA and their VROs are working them manually in VBMS. We do not have visibility when they complete their work and so are not made aware when payments are made to retirees. We are currently sending an automated file to the VA once per month that includes all completed Audit Error Worksheets (AEWs) finished since the previous month's transmission. We are continuing to see an increase in the number of retirees that have changes to their service connected disability which in turn requires the completion of a new AEW. We are continuing to streamline our part of the process to reduce the number of days between our receipt of a change and the completion of an AEW. 

PPC (RAS) Functions:

Retiree/Annuitant Customer Service

Submit all customer inquiries to PPC Customer Care by calling 1-866-772-8724 or (785) 339-2200. Telephone support is provided 0730 to 1600 (Central Time), Monday through Friday. We will also receive your request via e-mail sent to "PPC-DG-CustomerCare@uscg.mil". PPC is closed federal holidays.  

Be sure to visit our branch news page for retiree-related news updates.

RAS Branch Responsibilities

Under the general direction and supervision of the PPC Operations Division, the Chief, PPC Retiree and Annuitant Services Branch shall:

  1. Provide personnel and pay support and services to USCG, USCGR, PHS, and NOAA retirees and annuitants.
  2. Provide pay support to former spouses covered under the Former Spouse Protection Act (FSPA).
  3. Provide determinations of ID card eligibility for former spouse initial determinations, incapacitated children, parents and parents-in-law.
  4. Provide complete paperwork and manage all Coast Guard Reserve personnel accounts once they've entered the RET-1 (Retired, With Pay at Age 60) status and RET-2 (Retired, Awaiting Pay at Age 60) status.
  5. Execute alimony, child support, bankruptcy, and IRS tax levy garnishments.
  6. Provide accounting reports to Coast Guard Headquarters, Finance Center, the Financial Accounting and Review branch, and other internal stakeholders.
  7. Provide reports to outside stakeholders, i.e. Internal Revenue Service, Census Bureau, as requested.
  8. Provide complete paperwork and manage all Coast Guard Reserve personnel accounts once entered as complete. 

PPC Customer Satisfaction Survey

How are we doing?

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey.  In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you are the Coast Guard Data Network please click this link to complete the PPC Customer Satisfaction Survey.

If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation),  please contact us by email to PPC-DG-M-Feedback@uscg.mil.  

Links for users of Web-Based Email Clients

As our valued customers, your input is always appreciated.

How to Access Your Direct-Access Self Service Account

First Time User?

If you're new to Self Service here's how to get started:

If you retired prior to 1 April 2018 - Send an email to ppc-dg-customercare@uscg.mil asking for your account to be established.

If you retired on or after 1 April 2018 - follow these steps:

Download and read the First Time Logon Guide  or watch this video tutorial for Retired Pay guide. It will provide you with the information you need to logon and setup your self service account. After reading the guide you will know that:

  • Your User ID is your Employee ID number
  • Your first time use password is THeUSCG + last 4 of your SSN @ four digit birth year. For example, if the last 4 digits of your SSN are 1234 and you were born in 1956, your default password is THeUSCG1234@1956.
  • Your password is case sensitive, so be sure to capitalize the CG when you type it in.
  • You must change your password from the default the first time you login.
    1. Global Pay passwords must:
      1. Be between 15 and 32 characters long:
      2. Include at least 1 number, and
      3. Have at least 1 special character. For example, ! @ # $ % & * ( ) - + \ | [ { ] } ; : / ? .
    2. Passwords are case sensitive. You should use both lowercase and capital letters in your password.
    3. Your password cannot be the same as your User ID.
    4. Don't use passwords that are based on personal or any other type of information that can be easily accessed or guessed such as your address or children's names.
  • You must select a Security Question and provide an answer to be used in the event you forget your password.
  • You must provide an e-mail address to be used with your account.

System Requirements:

  • A PC or MAC desktop or laptop computer. Tablets and mobile phones are not supported. 
  • An Internet web browser must be installed. The web browser must be the most current, up-to-date, version available for your operating system. Current versions of the following web browsers are known to work with Direct Access: Chrome, Microsoft Edge, Firefox, and Internet Explorer.
  • Adobe Acrobat Reader must be installed in order to view payslips, tax forms, and other files generated in portable document format (PDF). Visit https://get.adobe.com/reader/ to download and install Acrobat Reader. The program is free.
  • “Pop-Up blockers” must be disabled in order to view payslips and tax forms. Follow the instructions for your installed web browser to disable the Pop-Up blocker.

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TRICARE Benefit Updates

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High-3 Calculator

The Department of Defense has introduced a new "legacy" High-3 Retirement Calculator to help members (Active Duty and Reserve) under the high-3 retirement system to estimate their retired pay.  This is the first widely-available calculator that allows Reservists to estimate their non-regular retired pay.  It also takes into account reduced-age retirement (although the user will have to know how much reduction he/she will get) and other
factors.    https://militarypay.defense.gov/Calculators/High-3-Calculator/

Retirement Seminars

Seminar MaterialsUpdated

Seminar Schedule

​All members are required to take pre-separation counseling on the Learning Management System (LMS) or a transition seminar. Members are authorized to begin their transition one year out from separation or two years out from retiring. Contact your local transition manager or visit the Transition Assistance Program (TAP) website at https://www.dcms.uscg.mil/CG1/Health-Safety-and-Work-Life-CG-11/Office-of-Work-Life-CG-111/Transition-Assistance-Program/.

More information on seminars in your area can be obtained by contacting the Transition/Relocation Manager at your Regional Work-Life Staff. Work-Life Staffs are located at are located at HSWL FO's in Alameda, Boston, Cleveland, Honolulu, Ketchikan, Kodiak, Miami, New Orleans, Portsmouth, San Pedro, Seattle, St. Louis, and Washington, DC. To contact the Work-Life Staff closest to you, call 1-800-872-4957, followed by the extension listed next to the following locations:

  • Alameda (252)
  • Boston (301)(dial direct to 617-223-3485)
  • Cleveland (309)
  • Honolulu (314)
  • Ketchikan (317)
  • Kodiak (563)
  • Miami (307)
  • New Orleans (308)
  • Portsmouth (305)
  • San Pedro (311)
  • Seattle (313)
  • St. Louis (302)
  • Washington, DC (932)

Retiree\Veterans Events Schedule

The Retiree\Veterans Events Schedule includes a worldwide listing of retiree appreciation days (RAD), seminars, town hall meetings, stand downs, clinics, resource\career fairs and other military retiree\veterans related events. The schedule is updated on an almost daily basis to include advertised retiree\veterans events that are obtained from .GOV, .MIL, veterans service organizations' websites and input from interested personnel.

The appearance of hyperlinks does not constitute endorsement by the U.S. Coast Guard of non-U.S. Government sites or the information, products, or services contained therein. Although the U.S. Coast Guard may or may not use these sites as additional distribution channels for Department of Homeland Security information, it does not exercise editorial control over all of the information that you may find at these locations. Such links are provided consistent with the stated purpose of this website.

Retirement Forms and Worksheets

The forms and worksheets necessary to process your retirement and start your retirement pay are listed in the Retirement Package (download from https://www.dcms.uscg.mil/Portals/10/CG-1/PPC/RAS/retpack.pdf). The forms can be accessed online via PPC's web site (https://dcms.uscg.mil/ppc/pd/forms).

Please complete the forms and worksheets legibly. We strongly recommend you fill them out online using the Adobe Acrobat program on the Coast Guard Standard Workstation. Completion of form Coast Guard, PHS, & NOAA Retired Pay Account Worksheet and Survivor Benefit Plan Election (CG-4700) is mandatory to establish your account so you can be paid on time. Effective January 1, 2019, PPC (RAS) will accept a scanned, emailed, or faxed copy of Form CG-4700, provided an SBP Spousal Concurrence (Section VII) is NOT required. If you decline to elect SBP coverage, elect less than the maximum coverage, or elect child-only coverage while having an eligible spouse, PPC (RAS) will continue to require the original CG-4700 with spousal concurrence (signature) and notarized—with no exceptions. We’re hopeful this will allow for a more efficient process. Thank you. Please also make sure you are using the June 2019 (06/19) version of this form. Beginning on 1 Julyl 2019, previous versions will be obsolete and will not be accepted.

2019 Military Retiree Paydays

Month Pay Date
January  01 February
February  01 March
March  01 April
April  01 May
May  31 May
June  01 July
July  01 August
August  30 August
September  01 October
October  01 November
November  29 November
December 2018 31 December

Note: Retiree paydays are always on the first day of the month. If the first day of the month falls on a weekend, the pay date will move to the last business day of the payroll month.

Availability of Funds

The Department of Treasury's Financial Management Service (FMS) Kansas City Provides Payment, Collections and Financial Reporting services to the U. S. Coast Guard. FMS has recently undertaken a number of modernization efforts. One of these efforts is called Payment Application Modernization (PAM) which will help FMS process agency payment requests in a more efficient and cost effective manner.

In accordance with NACHA Operating Rules, consumer payments (i.e., Federal salary and travel payments, benefit payments) must be made available for withdrawal no later than the opening of business on the settlement date (provided the entries are made available to the Receiving Depositary Financial Institution (RDFI) by its ACH operator no later than 5:00 p.m. on the business day prior to the settlement date). Corporate payments (i.e., vendor payments, non-benefit payments) must be made available for withdrawal on the settlement date.