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USCG Pay & Personnel Center             

ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS (DA)

At 0600 EST, Wednesday, December 18, 2024, availability to DA will be limited to only those users performing tasks associated with 2025 payroll and regulatory changes. DA will be reactivated at 0600 EST, Friday, January 3, 2025. This limited availability is necessary to prevent the submission of self-service, unit P&A and SPO transactions that could potentially conflict with legislative and regulatory changes. Limited availability to DA impacts all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service in DA for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected.  Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update. 

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests.  Please allow 5 days upon submission for response. 

Guide: Passwords and Set up/Update Security Questions

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Pay & Personnel News Updates from our Branches

Reminder: If your retirement date is on or after 1 January, 2022, as of 1 November 2021, PPC/RAS will no longer accept Form CG-4700 as your application for retirement pay

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Reminder: If your retirement date is on or after 1 January, 2022, as of 1 November 2021, PPC/RAS will no longer accept Form CG-4700 as your application for retirement pay. Instead, please submit DD-2656 at least 90 days prior to your date of retirement.

We are pleased to announce that the PPC is changing from using the CG-4700 Form, Coast Guard, PHS, & NOAA Retired Pay Account Worksheet and Survivor Benefit Plan Election, to using the  DD Form 2656, Data for Payment of Retired Personnel.  This move from the CG-4700 to the DD Form 2656 will allow for more information to be immediately available to members (e.g., Survivor Benefit Plan (SBP) and Blended Retirement System (BRS)) and for consistency of retired pay information across all the services.

Additionally, the DD Form 2656 is much more interactively friendly than our current form and it provides informational material (e.g., BRS Lump Sum information) that will help our members make informed decisions for future retirement planning.     

This transition has just begun to occur and during the transition both forms are perfectly acceptable for use.  PPC's Retiree and Annuitant Services (RAS) Branch has begun providing the DD Form 2656 to members who will be retiring in July 2021 but, again, either form is acceptable for use during the transition period.  Members who have already submitted a CG-4700 form do not need to complete a new form.  We hope to have the transition complete by January 1, 2022 and begin using only the DD Form 2656 for members who submit a retirement form after that date.

The Form DD 2656 is available at the following link:

https://www.esd.whs.mil/Portals/54/Documents/DD/forms/dd/dd2656.PDF

Many people will try opening a PDF form and find that they get an error that says "Please wait."  This is not a problem with the form but has to do with the set-up of your computer's browser as the default for opening Adobe Acrobat forms.  Many computers use the browser's built-in PDF viewer as the default for opening Adobe forms, but the browser's viewer cannot handle the macros built into the form. The simple solution to this problem is to save the form to your computer and then open the form by starting Acrobat Reader DC (from the start menu) and use it to open the form from its saved location.  This should open the form in Adobe Acrobat Reader DC rather than your browser, allowing full functionality.

Note: We used the Microsoft Edge browser for this guide.

  1. Click on a form link.
    Click on a form link
  2.  A message “The document you are trying to load…” appears instead of the form.
    Error Message
  3. Click on the Save icon.
    Save the form
  4. The file save dialog box will open.
    The standard file dialog box on Windows 10
  5. Select a folder, rename the file (if desired), and save it.
    Saving a file
  6. Navigate to the folder where you saved the file.
    Locate a file on the desktop
  7. Right-mouse click on the file icon or name and select Open with > Adobe Acrobat Reader DC.
    Opening a file with a program
  8. Acknowledge any notices that appear.
    Text prompt - Read the instructions at the end of the file.
  9. Fill in the form, saving it periodically. Save and print when completed.
    Saving and printing a PDF form

 

The DD-2656 and other necessary forms are listed in the Retirement PackagePDF and can be accessed online. Please complete the forms and worksheets legibly. We strongly recommend you fill them out online using the Adobe Acrobat program on the Coast Guard, PHS, or NOAA Standard Workstation. Completion of the Data for Payment of Retired Personnel Form (DD-2656)PDF is mandatory to establish your account so you can be paid on time. The completed DD-2656pdf must be scanned and attached to a PPC Help Ticket to PPC (RAS) at least 90 days prior to your date of retirement.

PPC (RAS) is now accepting:

Forms can be found at: www.dcms.uscg.mil/ppc/pd/forms.

Coast Guard, PHS, and NOAA personnel with questions on completing the DD-2656 should contact PPC (RAS) via email to PPC-DG-CustomerCare@uscg.milCoast Guard, PHS, and NOAA personnel must not contact the Defense Finance Account Service (DFAS)  for assistance or submit completed DD-2656 forms to DFAS. PPC (RAS) establishes and maintains retired pay accounts for Coast Guard, PHS, and NOAA personnel; DFAS provides retired pay support to members of DoD components.