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USCG Pay & Personnel Center             

Travel (TVL) Branch

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
 

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager 

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Report broken links 
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Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/


 

 

 

ATTENTION

Direct Access, Retiree/Annuitant, Travel Customer Care

 
Call 866-PPC-USCG (772-8724)
Available Support ~ 0730-1600 (Central time) M-F

Trouble Ticket Email: ppc-dg-customercare@uscg.mil 

Please note our Ticket System does not reply with an assigned number.


How are we doing?

Email templates and instructions can be found by visiting:

 PPC Customer Care FAQ Page!

 

ANNUAL RECERTIFICATION

“Per DHS security standards an annual elevated privileges account recertification is required in the USCG travel apps. Elevated privileges now have a one-year shelf life before they expire (1 year after permissions have been granted). After 1 year, those privileges will have to be reinstated after completing the newest travel training (ETS and/or mLINQS), certifying the training completion and sending the PPC Customer Care template from our webpage”.

Procedural Updates and Known Issues

Additional Travel Related Email Templates Can Be Found By Visiting the PPC Customer Care FAQ Page Above!

Travel Approving Official (AO) Requirements!

Step 1. Must be E5 / GS7 or above.

Step 2. Review appropriate training videos/guides.

mLINQS –

Website Demo-20230502_112034-Meeting Recording.mp4 (sharepoint-mil.us)

ETS –

E-Gov Travel Service (ETS) (uscg.mil)

Step 3. Submit Customer Care ticket (PPC Customer Care (uscg.mil) with the following information: (Under number 5 below, you are “attesting” to completing the training).

1. Member's Name / Rank: (must be an AO E5/GS7 or above. If not, please see your local AO/Admin)

2. Member's EMPLID:

3. Member's Unit:

4. Role of member: (AO / Admin etc. Must be AO/SPO/Admin to submit a travel inquiry or request):

5. Date travel training was completed:

6. Action Requested: new account, systems inquiry etc:


Please visit the ETS and mLINQS pages found in the Travel dropdown menu, located on the left, for the latest information and guidance. For assistance, please contact PPC Customer Care (uscg.mil).

NOTICE: ETS ROUTING POOLS

AOs/Admins are not authorized to change the names of existing or add new routing pools in ETS. Each unit with an active routing chain is authorized to have only two total routing pools unless explicitly given permission to have a third, which would only be set up directly by the PPC Systems team. One pool is for Funds Managers and the other is for Approving Officials and they shall follow the naming scheme of “UNIT – FUNDS MANAGERS” or “UNIT – APPROVING OFFICIALS” in all capital letters like the below exampleChanging the names of these pools to deviate from the approved naming scheme negatively affects the reports that are run to keep the system functioning.  If you notice your unit has additional or misnamed pools, or are having issues with routing in general, please submit a PPC Trouble Ticket. Violation of this policy may result in revocation of your AO status in ETS.

 

Pet Transportation Allowance Effective 1 JAN 2024 - JTR 050107 Pet Expenses Due to a PCS (Page 5A-2 of JTR) 

Frequently Asked Questions  - Defense Travel Management Office

A. Eligibility. A Service member on a PCS order is authorized reimbursement for mandatory quarantine fees for household pets. A household pet is a cat or a dog.

B. Allowances. Reimbursement for the actual cost of these fees is authorized, limited to $550 per PCS move.

C. Pet Quarantine Information. See Pet Quarantine Information and the DTMO website for more details.

D. Pet Transportation. Transportation for a household pet is not a reimbursable expense unless the transportation is due to an evacuation from a foreign PDS in accordance with par. 060204. 

E. Changes Effective 2024. On January 1, 2024, the following pet transportation allowances will apply:

1. Eligibility. A Service member on a PCS order with an effective date of January 1, 2024 or later, as defined in Appendix A, may be authorized reimbursement for the costs related to the relocation of one household pet that arises from a permanent change of station. A household pet is a cat or a dog, owned for personal companionship. A Service member is responsible for following rules for importing and exporting a pet to and from the United States in order to be eligible for reimbursement. Denial of entry could result in denial of reimbursement. See How to Compute a Permanent Change of Station (PCS) Order’s Effective Date. 

2. CONUS. A Service member may be authorized the reasonable and substantiated cost of mandatory microchipping, boarding fees, hotel service charges, licensing fees at the new PDS, and pet shipping fees if the member flies rather than drives, or the pet is shipped separately from the member. Reimbursement for the actual cost of all expenses is limited to $550 per PCS move.

3. OCONUS. A Service member may be authorized the reasonable and substantiated cost of mandatory microchipping, quarantine fees, boarding fees, hotel service charges, licensing fees at the new PDS, testing titer levels for entry, and pet shipping fees if the member flies rather than drives, or the pet is shipped separately from the member. For transoceanic travel, use of Government or Government [1] procured transportation must be used if available or reimbursement for transportation costs is not authorized. Reimbursement for the actual cost of all necessary expenses described above in connection with the movement of a pet is limited to $2,000 per PCS move.

 

Status of Unliquidated Travel Advances

The status of unliquidated travel advances is updated weekly on Fridays by 1600 CDT. 

Please use the following link to access the PPC SharePoint (CAC Enabled) for internal use only at: 

Status of Unliquidated Travel Advances 

In accordance with the DEC 2023 CG8-C memorandum (Interim Financial Policy – Unliquidated travel advances) each unit should run the “Unliquidated advance report” on a weekly basis and follow up with members who appear on the report.

For Unit- Unliquidated Advance Report Job Aid

 

PPC Travel News Updates

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June 3, 2024

ALCOAST 233/24 - FY24 INACTIVE DUTY TRAINING TRAVEL REIMBURSEMENT PROGRAM - PHASE 3

This ALCOAST announces the expansion of FY24 Inactive Duty Training Travel Reimbursement Program

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June 3, 2024

Unliquidated Travel Advances

In accordance with the DEC 2023 CG8-C memorandum (Interim Financial Policy – Unliquidated travel

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May 9, 2024

Moving headaches? Call the PCS Assist Team - MyCG Article

MyCG Article Moving headaches? Call the PCS Assist TeamBy MyCG StaffThe Permanent Change of Station

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May 8, 2024

ALCOAST 211/24 - MISCELLANEOUS PAYMENT REQUEST SHAREPOINT PROCESS

This ALCOAST announces the release of a new Miscellaneous (Misc) Payment M360 Application (app) to

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April 26, 2024

ALCGENL 186/24 - ENLISTED PERSONNEL MANAGEMENT (EPM) ASSIGNMENT YEAR 2025 KICK OFF

This message kicks off Assignment Year 2025 (AY25) for the enlisted workforce, describes the AY25

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April 12, 2024

ALCOAST 169/24 2024 HURRICANE SEASON - ENSURING PERSONNEL READINESS

Hurricane season begins 01 June and continues through 30 November. In preparation, it is vital that

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March 27, 2024

AY2024 PERSONALLY PROCURED MOVES (PPM) OF HOUSEHOLD GOODS (HHG)

The household goods (HHG) transportation peak season, which runs from 15 May through 31 August, is

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March 11, 2024

ALCOAST 116/24 FY24 INACTIVE DUTY TRAINING TRAVEL REIMBURSEMENT PROGRAM - PHASE 2

This ALCOAST announces the expansion of FY24 Inactive Duty Training Travel Reimbursement Program

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March 11, 2024

ALCOAST 115/24 AY2024 HOUSEHOLD GOODS (HHG) AND MANDATORY CUSTOMER SATISFACTION SURVEY (CSS) INFORMATION

The assignment year (AY) 2024 Household Good (HHG) transportation season will soon be upon us. To

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Feb. 22, 2024

Government Wide Changes to Travel Policy That Emphasize Sustainable Travel

“We have been asked to issue an S (or statutory) item to immediately implement Government wide