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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
 

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager 

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Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/


 

 

 

Travel (TVL) Branch

ATTENTION

Direct Access, Retiree/Annuitant, Travel Customer Care

 
Call 866-PPC-USCG (772-8724)
Available Support ~ 0730-1600 (Central time) M-F

Trouble Ticket Email: ppc-dg-customercare@uscg.mil 


How are we doing?

PPC Customer Care Ticket Template for Travel Inquiry mail 

Select link above to deploy email template or copy below and create a new email for customer care: ppc-dg-customercare@uscg.mil 

Please ensure you provide the following information in your PPC Customer Care Ticket so that PPC (TVL) receives the applicable information needed to process your inquiry:

1. Member's Name / Rank: (must be an AO E5/GS7 or above. If not, please see your local AO/Admin)

2. Member's EMPLID:

3. Member's Unit:

4. Role of member: (AO / Admin etc. Must be AO/SPO/Admin to submit a travel inquiry or request):

5. Date travel training was completed:

6. Action Requested: new account, systems inquiry etc:

7. Travel guide/web link used on the PPC travel page Travel (uscg.mil) if a system issue is the inquiry:

Procedural Updates and Known Issues

Please visit the ETS and mLINQS pages found in the Travel dropdown menu, located on the left, for the latest information and guidance. For assistance, please contact PPC Customer Care (uscg.mil).

DLA ERROR WORK AROUND UNTIL LONG-TERM SOLUTION IS FOUND:

For OA’s created from DA-

  1. In DA- change the amount on the employee travel line to include Employee Travel + DLA/Dislocation amount.
  2. Decrease the DLA line to $1.00- do NOT $0.00 out the line or it will cancel orders/funding and create bigger errors.
  3. Once submitted and amendment has been created in ETS:
    1. Create an amendment to the Trip itself- This will pull in the changes to the POET/Accounting,
    2. In the Accounting Step- delete the POET line with the DLA/Dislocation name in it,
    3. Adjust the allocation to be split between the other lines as applicable,
    4. If an advance was paid out- there will a yellow warning box about the accounting line being removed/deleted. This will not stop the processing of the amendment or voucher,
    5. Confirm all information is correct and complete amendment/trip.
  4. Create voucher per normal process- If advance was paid please review the liquidation step to ensure it is being reconciled.
  5. Submit for approval.

If using a regular authorization and not the OA from DA and no advance has been paid out, combine the employee travel and the DLA amount on the Employee POET in the ETS allocation and remove the DLA line. There is currently no definitive answer if it will work the same way for a regular authorization and an advance that has paid out.

NOTICE: ETS ROUTING POOLS

AOs/Admins are not authorized to change the names of existing or add new routing pools in ETS. Each unit with an active routing chain is authorized to have only two total routing pools unless explicitly given permission to have a third, which would only be set up directly by the PPC Systems team. One pool is for Funds Managers and the other is for Approving Officials and they shall follow the naming scheme of “UNIT – FUNDS MANAGERS” or “UNIT – APPROVING OFFICIALS” in all capital letters like the below exampleChanging the names of these pools to deviate from the approved naming scheme negatively affects the reports that are run to keep the system functioning.  If you notice your unit has additional or misnamed pools, or are having issues with routing in general, please submit a PPC Trouble Ticket. Violation of this policy may result in revocation of your AO status in ETS.

 

Pet Transportation Allowance Effective 1 JAN 2024 - JTR 050107 Pet Expenses Due to a PCS (Page 5A-2 of JTR) 

Frequently Asked Questions  - Defense Travel Management Office

A. Eligibility. A Service member on a PCS order is authorized reimbursement for mandatory quarantine fees for household pets. A household pet is a cat or a dog.

B. Allowances. Reimbursement for the actual cost of these fees is authorized, limited to $550 per PCS move.

C. Pet Quarantine Information. See Pet Quarantine Information and the DTMO website for more details.

D. Pet Transportation. Transportation for a household pet is not a reimbursable expense unless the transportation is due to an evacuation from a foreign PDS in accordance with par. 060204. 

E. Changes Effective 2024. On January 1, 2024, the following pet transportation allowances will apply:

1. Eligibility. A Service member on a PCS order with an effective date of January 1, 2024 or later, as defined in Appendix A, may be authorized reimbursement for the costs related to the relocation of one household pet that arises from a permanent change of station. A household pet is a cat or a dog, owned for personal companionship. A Service member is responsible for following rules for importing and exporting a pet to and from the United States in order to be eligible for reimbursement. Denial of entry could result in denial of reimbursement. See How to Compute a Permanent Change of Station (PCS) Order’s Effective Date. 

2. CONUS. A Service member may be authorized the reasonable and substantiated cost of mandatory microchipping, boarding fees, hotel service charges, licensing fees at the new PDS, and pet shipping fees if the member flies rather than drives, or the pet is shipped separately from the member. Reimbursement for the actual cost of all expenses is limited to $550 per PCS move.

3. OCONUS. A Service member may be authorized the reasonable and substantiated cost of mandatory microchipping, quarantine fees, boarding fees, hotel service charges, licensing fees at the new PDS, testing titer levels for entry, and pet shipping fees if the member flies rather than drives, or the pet is shipped separately from the member. For transoceanic travel, use of Government or Government [1] procured transportation must be used if available or reimbursement for transportation costs is not authorized. Reimbursement for the actual cost of all necessary expenses described above in connection with the movement of a pet is limited to $2,000 per PCS move.

 

PPC Travel News Updates

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Feb. 22, 2024

Government Wide Changes to Travel Policy That Emphasize Sustainable Travel

“We have been asked to issue an S (or statutory) item to immediately implement Government wide

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Feb. 16, 2024

DLA ERROR WORK AROUND UNTIL LONG-TERM SOLUTION IS FOUND

DLA ERROR WORK AROUND UNTIL LONG-TERM SOLUTION IS FOUND:For OA’s created from DA- In DA - change the

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Oct. 23, 2023

ALCOAST 403/23 FY24 INACTIVE DUTY TRAINING TRAVEL REIMBURSEMENT PROGRAM

This ALCOAST announces the establishment of the FY24 Inactive Duty Training Travel Reimbursement Program (IDT-TRP) effective the date of this message. The policy outlined in this message is contingent upon expected FY24 funding levels.

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Sept. 12, 2023

E-GOV TRAVEL SYSTEM (ETS) UPDATED GUIDANCE

This ALCGPSC provides guidance for ETS use in preparation for FY24 and required actions for users and approvers.

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Aug. 23, 2023

ALCGPSC 100/23 UNLIQUIDATED TRAVEL ADVANCES AND UNPAID GTCC BALANCES

ALCGPSC 100/23SUBJ: UNLIQUIDATED TRAVEL ADVANCES AND UNPAID GTCC BALANCESA. ALCOAST 254/21 - JUL

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Aug. 11, 2023

ALCOAST 291/23 SITREP 1 - IMPLEMENTATION OF RETURN2SERVICE TEAM (R2ST)

This ALCOAST announces the creation of a special team to assist former Coast Guard members (active duty and reserve) who separated - voluntarily or involuntarily - due to the previously mandated COVID-19 vaccination. The name of this team is Return2Service Team (R2ST).

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July 27, 2023

mLINQS Required Use & Start Date

ALCGPSC 089/23

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July 11, 2023

mLINQS TEAMS based webinar

mLINQS training and access procedures.

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June 27, 2023

Updated - How to Submit PCS Advance Request and File PCS Travel Claims

FY23 PCS Travel claim procedures.

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Aug. 10, 2022

E-Gov Travel System (ETS) Frequently Asked Updates

An updated (August 10, 2022) list of ETS frequently asked questions is available via PPC's ETS web page (https://www.dcms.uscg.mil/ppc/tvl/ets). This list covers post-go-live issues. Here is a direct link to the file (the file is in PDF format): https://wwsw.dcms.uscg.mil/Portals/10/CG-1/PPC/GUIDES/TRAVEL/ETS/ETSPostGoLiveFAQs.pdf