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Travel (TVL) Branch

 
ETS Hotline 1-866-800-8724

Attention

Travel Assist Teams hotline: 1-866-800-USCG (8724). Due to the fees associated with troubleshooting issues directly with CWTSATO’s Customer Care Line, members are strongly discouraged to call CWTSATO directly but instead to work with their Authorizing Official and or Funds Manager. Authorizing Officials/Funds Managers should contact the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 7 p.m., (EDT), Monday-Friday. Once they have called the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care; AOs/Commands stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member. If AOs/Funds Managers call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline. 

  • Only approving officials or fund approvers should contact TAT.  

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PPC Telephone System Outage

We are experiencing intermittent issues with our telephone system. If you call and immediately receive a busy signal, contact us by e-mail to PPC-DG-CustomerCare@uscg.mil.

Direct-Access Planned Maintenance Outage

Direct Access will not be available from Monday, December 19, 2022 at 23:01 (CST ) until Tuesday, January 3, 2022, at 22:59 (CST). This outage is necessary to ensure members' pay and benefits are updated to reflect the 2023 pay rates and other regulatory changes, which include COLA, BAH, and tax rates. See ALCOAST 455/22 for more information.

Subscribers to this list will receive notices and information on Coast Guard travel policy and procedures. Subscribers will also be notified of both scheduled and unscheduled outages affecting the E-Gov travel claim system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's web site.

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PPC Travel News Updates

Oct. 12, 2022

Auto De-Obligation Of Aged TDY Travel Balances (UDO) And Residuals

ALCGFINANCE 044/22 announces that starting in December 2022, CG-833 will begin de-obligating UDO balances on travel where a traveler has not submitted their travel claim within 60 days of completing travel.

Oct. 5, 2022

Financial Systems Modernization Solution (FSMS) Incident Management Team Update

On 14 MAR 2022, the Commandant stood up the FSMS Transition Incident Command (IC) to lead and integrate efforts to develop and implement solutions to the challenges related to FSMS transition. This is the team's latest status update.

Sept. 29, 2022

ALCGFINANCE 040/22, Entering and Recoding Commitments and Obligations During Early FY23 FSMS Downtime

This message provides guidance for creating and tracking financial obligations during the upcoming FSMS outage.

Sept. 27, 2022

Fiscal Year 2023 Reserve Order Guidance

All Coast Guard Finance (ALCGFINANCE) message 039/22 provides guidance for reserve orders starting in early FY23.

Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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E-Gov Travel System

Information on ETS, to include the FAQ page and training opportunities is located at https://www.dcms.uscg.mil/ppc/travel/ets/. Should units have direct questions regarding ETS workforce training, members should email the Travel Management Office at HQS-SMB-CG-1332-TravelManagementOffice@uscg.mil

Note: E-Gov Travel System (ETS) Implementation Update FourNew, provides guidance for ETS use in preparation for FY23 and required actions for users and approvers.

PCS Advances & PCS Claims: Until a new system is in place for PCS claims, we're using a combination of TPAX and ETS to calculate, approve and payout PCS advances and claims. Follow this procedure to submit PCS advances or claimsUpdated(June 23, 2022) 

ETS Webinars - Recordings of training webinars are posted on the ETS Training page . There are new courses for Financial Approvers and AOs. The course descriptions and slide decks are new as well. 

ETS Walkthroughsnew - These guides are annotated screenshots that walk users through various tasks in ETS. They are available on the ETS User Guides Page.

​Action Required: Preparing ETS Profiles Prior to Hurricane and Wildfire Season:  ALCOAST 199/22 requires all personnel (active duty, reservists, and civilians) to ensure their ETS accounts are active, and their profiles are up to date with all dependent information added, by 01 June. This is critical to enabling processing of dependent claims in ETS and reimbursement payments via FSMS.​

General Travel and Contact Information
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Did you know FINCEN disburses travel claim payments for PPC?

Note:  If you traveled under Aircraft Repair and Supply Center (ARSC) travel/training orders funded by AFC-41 and/or AC&I funds, please contact the ARSC Personnel Resources Division (PRD) Travel Administrator for assistance in determining the status of your claim.

With the FINCEN toll free number, your travel payment status can be obtained by simply entering your SSN.  You'll receive the payment status of your last five travel claims.

INCONUS CG Travelers
(1-800-564-5504)

OUTCONUS CG Travelers
(757-523-6940)


Travel Authorizing /Approving Official (AO) Course Offline

The AO Course contains Adobe FLASH Media and has been temporarily removed as Adobe FLASH Media is no longer supported and deemed a cyber-vulnerability by CG-6. Please submit your CG-7421a without any attachments and permissions will be granted. As soon as the course comes back online, we will update our website and require proof of completion of the AO course for new AO's or proof the tests have been completed for renewing AO permissions.

Visit our Travel AO Training and Designation Procedures page for AO designation procedures and requirements.

Preparedness for the hurricane season requires a review of evacuation entitlement as well as the evacuation manual claim submission process. This overview is intended to summarize the important points but not to replace guidance provided by the references listed. 

 

There have been multiple members this assignment season who received erroneous counseling in regards to being reimbursed the costs to ship a Privately Owned Vehicle (POV) within the Continental Unitized States (CONUS) incident to a Permanent Change of Station (PCS).  There are normally only two situations when members are authorized to ship a POV within CONUS.

  

First Situation which DOES NOT REQUIRE Authorization by COMDT (CG-1332) but must be annotated on the member’s PCS Order:

In accordance with the Joint Travel Regulations (JTR), par. 052902 and the Coast Guard Supplement to the JTR (CGS-JFTR) COMDTINST M4600.17 (series), par. 5414, a member with dependents relocating incident to a PCS within CONUS, may be reimbursed for personally procured transportation of one POV provided all of the following apply:

  • The household possesses more than one POV to be relocated to the new PDS;
  • The household then travels at one time in one POV, this would include members married to members;
  • Commercial transportation is not used by member or any dependents;
  • Member personally procures POV transportation, NOT through Government contract;
  • Member is financially responsible for all excess cost/additional expenses associated with POV transportation;
  • PCS orders must be annotated to authorize transportation to include the maximum reimbursement computation.  Computation examples are available on DTMO’s website https://www.defensetravel.dod.mil/Docs/CE-MPDT-13.pdf.

Refer to the Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Section 2.A.11, for additional procedural guidance to include how to file a claim for a member who personally procures a POV shipment within CONUS.

Second Situation which REQUIRES Prior Authorization by COMDT (CG-1332):

In accordance with the JTR, par. 052901 and CGS-JFTR, par. 5416, a member who is physically unable to drive or has insufficient time to drive and report to the new PDS may be authorized to ship a POV by COMDT (CG-1332).

One of the conditions must be met before requesting authorization from COMDT (CG-1332):

  1. The member is physically unable to drive as documented by a competent medical authority (i.e., a licensed medical practitioner); or
  2. There is insufficient time for the member to drive and report to the new PDS as ordered.  An endorsement is required from the departing and reporting commands stating that the member is unable to take the applicable travel time to safely travel by POV because of operational reasons.

Note: A dependent’s inability to drive does not satisfy this criterion.

The command from which the member is departing shall submit the request with the endorsement from the reporting command (if applicable) or medical documents (if applicable) for authorization to Commandant (CG-1332) well in advance of the members planned departure date.  There is no authority within the JTR to approve requests after the fact. Reimbursement for Personally Procured transportation of a POV is not authorized under this situation, shipment of a POV must be contracted through the Government with the Transportation Officer.

Requests must be submitted by memo to hqs-dg-lst-cg-1332-travel@uscg.mil.

Mail Travel Claims To:

Commanding Officer (TVL)
Pay & Personnel Center 
444 SE QUINCY ST
Topeka, KS 66683-3591

Mail Claims for Personally Procured Moves (PPM) ("DITY Moves") to the Coast Guard Finance Center (FINCEN):

USCG Finance Center
PO Box 4102
Chesapeake, VA 23327-4102

Note:  If you traveled under Aircraft Repair and Supply Center (ARSC) travel/training orders funded by AFC-41 and/or AC&I funds, please contact the ARSC Personnel Resources Division (PRD) Travel Administrator for assistance in determining the status of your claim.

 


 

Using WEB TPAX Manage Images to attach required TDY travel documents to claims greatly streamlines the audit process. When a claim is selected for a post-payment audit, PPC sends the traveler a courtesy impending-audit notice email with no action required. Once the audit commences, if the traveler did not attach required documents to the original claim or additional documents are needed, PPC will send the traveler an email notice (a kick back email) of what is required and will give 30 business days to scan and attach (or mail) required documents. If the traveler does not attach/submit required documents, PPC will send a final email notice informing the traveler that a debt is being created to collect all or a portion of the claim based on missing documents. In all cases, PPC will no longer send Second, Third, or Final Audit Requests. Travelers may request an audit suspension if unable to comply with documentation requests due to operational commitments. Submit audit suspension requests to PPC Customer Care, providing the claim number and the estimated end date of suspension. Submit requests via PPC Customer Care.

Guide: Travel Audit Process OverviewFile in pdf format

The mailing address for sending claims for TPAX audits is:

Commanding Officer (TVL/TPAX Audits)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St.
Topeka, KS 66683-3591

The Audit Travel Claim package will consist of:

  • Copy of signed orders (authorization).
  • Copy of all signed amendments.
  • Copy of travel claim (DD-1351-2 electronically signed).
  • Copy of itemized receipt(s) for all hotel/motel lodging (even if less than $75) that reflects all occupants and single daily lodging rate (Express Check-out receipts are not acceptable).
  • Copy of signed Long-Term or month to month lease agreement(s)
  • Copy of signed monthly rental receipt (proof of payment includes but is not limited to copy of money order or front and back of cancelled check)
  • Copy of airfare itinerary(s) (must reflect cost of airfare).
  • Copy of transportation receipts (even if less than $75) (including Rental Car receipts; estimated receipts are not acceptable).
  • Copy of receipts for all reimbursable expenses of $75 or more.

    Note: (1) Receipts: Credit card statements are not authorized to be used as a receipt.
    (2) Excess Baggage Charges: Please be sure the orders (or amendment) indicate authorization for 2 or more checked bags.

If the traveler is audited on multiple claims, a complete individual audit package is required for each claim requested for audit. Multiple audit packages may be sent in the same envelope to PPC Travel-Audit however each claim package must be separated by placing each audit in their own individual package that distinguishes them apart from each other. Incomplete/improperly prepared packages will be returned to the member to be separated into the individual audit packages. Additionally, Please send only copies of the required documents.

Also see pages 2-B-16 through 2-B-20 of the Personnel & Pay Procedures Manual, PPCINST M1000.2A (PDF), for records maintenance instructions and audit policies and procedures.


Primary DLA Rates (Effective October 1, 2022) (PDF)

FY 2023 Per Diem Highlights

The standard CONUS lodging rate will increase from $96 to $98. All current NSAs will have lodging rates at or above FY 2022 rates. The M&IE per diem tiers for FY 2023 are unchanged at $59-$79, with the standard M&IE rate unchanged at $59.

There are no new NSA locations this year. The following locations that were NSAs (or part of an established NSA) in FY 2022 will move into the standard CONUS rate category:

  • Cromwell/Old Saybrook, CT (Middlesex County)
  • El Paso, TX (El Paso County)
  • Rock Springs, WY (Sweetwater County)

Visit https://www.travel.dod.mil/Travel-Transportation-Rates/Per-Diem/Per-Diem-Rate-Lookup/ or  https://www.gsa.gov/travel/plan-book/per-diem-rates to look up FY 2023 per diem rates.

Fiscal Year 2023 (FY23) Standard CONUS Per Diem Rate Announced

The FY23 Standard CONUS per diem rate is  $157 and is applicable for all official travel performed on or after 1 October 2022 to 30 September 2023.

LOCATION MAX
LODGING
LOCAL
MEALS
PROP.
MEALS
INCIDENTALS
PER DIEM
EFFECTIVE
DATE
STANDARD
CONUS RATE
98 54 35 5 157 10/01/2022

PCS Mileage (MALT) and TDY Mileage Rates

10 June 2022:   The IRS just announced increases to the standard mileage rates that will go into effect on 01 July 2022. These increases will directly affect the mileage reimbursement rate for PCS and TDY travel for military members and civilian employees alike. The mileage rate for PCS travel will increase from $0.18 to $0.22 per mile, and the mileage rate for TDY travel will increase from $0.585 to $0.625 per mile. 

Effective 1 July 2022, the MALT (monetary allowance in lieu of transportation) rate per authorized POC (privately owned conveyance) is $0.22 (twenty-two cents) per mile. This rate is effective for all PCS travel that commences on or after 1 July 2022 (i.e., the initial travel is started).

TDY mileage rates changed on 01 July 2022. The new TDY rates are:

POC:
$0.625 - Automobile (if no GOV is available)
$0.22 - POC use instead of a government-furnished vehicle (if a GOV is available) when the use of a government-furnished vehicle is to the government's advantage.
$0.605 - Motorcycle
$1.81 - Airplane

Current and previous PCS & TDY mileage rates are posted at https://www.travel.dod.mil/Travel-Transportation-Rates/Mileage-Rates/

 


 

Commercial airfare cost plus the TMC fee make up the commercial transportation cost (JTR, par. 020207 & FTR §301-10.109). This cost may refer to the actual cost paid for travel or a constructed cost used as a cap on reimbursement. The policy constructed cost cap is used when the traveler personally procures commercial airfare between official locations on a travel leg, commercial air is authorized and a traveler does not utilize an available TMC (ADTRAV). The cap may also be used when commercial air is authorized but another mode of transportation is used such as POV. The airfare cap is limited to an available YCA City Pair Fare plus TMC fee or if the YCA fare is unavailable the Lowest Economy Fare as determined by the AO (JTR, APP. A & FTR §301-10.106). The YCA fare includes specific taxes, charges and fees depending on whether a domestic or international flight (GSA City Pair Program). The Lowest Economy Fare would include the same costs. Please refer to the optional Airfare Cap Worksheet for assistance. Civilian employees may be authorized exception to use of a contract City Pair Fare on orders under FTR §301-10.7 & FTR §301-10.8.

Airfare Cap Worksheet file in MS Excel format(Amounts in the form are examples)

In order to determine a cost comparison between airfare and POV use enter the lowest of either the actual cost or the constructed cost of airfare then compare with the POV computed cost. If POV use is considered advantageous then the POV computed cost is reimbursable (JTR, par. 020203 & FTR §301-10.5). If POV use is not advantageous then reimbursement cannot exceed the constructed cost. TDY travel orders may authorize POV not to exceed (NTE) the cost of government procured transportation by stating “POV travel NTE the constructed cost $XXX.XX” (actual dollar amount replacing the “X’s”).

Constructive Cost of worksheetFile in Excel Format

Note: See the TPAX Constructed Cost Tutorial to learn how to input your claim when travel via POC not to exceed the policy constructed cost is authorized.

Also see Guidance and examples for Constructed Cost Computation worksheetFile in PDF format


Available City Pair Fare: https://cpsearch.fas.gsa.gov/cpsearch/search.do?method=enter

TMC Fee: /Our-Organization/Assistant-Commandant-for-Human-Resources-CG-1/Personnel-Service-Center-PSC/BOPS/PSC-BOPS-R/GOVTrvl/ADTRAV/#GetThere%20Fees

Lowest Economy Fare (recommended but not an official site): http://matrix.itasoftware.com/

 

See Guidance for Lost, Damaged, or Missing ReceiptsAdobe Acrobat Required

The following statements must accompany any claim (including audit requests) that does not include required receipts or original orders:

The statements must be completed by the traveler and signed by both the traveler and the Approving Official (AO).


Procedural Updates and Known Issues

This is a running list of known issues and procedural highlights. 

Also, be sure to visit our branch news page for travel-related news updates.

November:

October: