USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

ATTENTION: Direct Access Multi-factor authentication (MFA) will begin on 17 March 2025.

To log into Direct Access, non-Common Access Card (CAC) holders or CAC holders without a CGOne Network Account (retirees, annuitants, etc.) will perform a password reset prior to attempting to log in. Guidance with pre-generated passwords is being sent to users outside of the CGOne Network via email addresses on file within Direct Access. The DA landing page will be updated with guidance for members who do not receive an email. The use of MFA one-time passcodes will be implemented for Non-CAC holders, including CAC Holders without a CGOne Network Account, at a later date.

Effective 17 March 2025: If you are unable to log into Direct Access or need to have your password reset, please contact CGFIXIT at (855) 243-4948 for assistance.

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

March 14, 2025

ALCOAST 122/25 SUBJ: UPDATED FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATED OPERATIONAL MISSIONS

R 141720Z MAR 25 MID120001792105UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 122/25SSIC 1000SUBJ: UPDATED FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATEDOPERATIONAL MISSIONSA. COMDT COGARD WASHINGTON DC 281049Z AUG 24/ALCOAST 332/24B. Personnel & Pay Procedures Manual, PPCINST M1000.2B1. This ALCOAST updates REF (A) to include additional

March 12, 2025

ALCOAST 112/25 SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TODIRECT ACCESS

R 121555Z MAR 25 MID120001785238UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 112/25 SSIC 1000SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS1. This ALCOAST announces necessary preparations in advance of a scheduled period of limited availability to Direct Access. This is required to implement the 2025

March 7, 2025

ALCGFINANCE 007/25 SUBJ: STRESS TEST OF FSMS

R 071602Z MAR 25 MID120001770263UFM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 007/25SUBJ: STRESS TEST OF FSMS1.FSMS will undergo an Operational Test (OT) between March 13th andApril 23rd to inform a subsequent Full Operating Capability (FOC)decision planned for later this year as well as any remediationneeded for remaining system

March 5, 2025

ALCOAST 105/25 SSIC 5510 SUBJ: DIRECT ACCESS DATA BREACH AND OPERATING STATUS - SITREP 1

R 052359Z MAR 25 MID120001767785UFM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 105/25 SSIC 5510 SUBJ: DIRECT ACCESS DATA BREACH AND OPERATING STATUS - SITREP 1A. COMDT COGARD WASHINGTON DC 182347Z FEB 25/ALCOAST 074/251. Following the security breach announced in REF (A), Direct Access(DA) was fully restored on Wednesday, 19 February.

March 5, 2025

ALCOAST 102/25 SSIC 1000 SUBJ: UPDATES TO POLICY TO INCREASE OFFICER MANAGEMENT FLEXIBILITY

R 051550Z MAR 25 MID120001766211UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 102/25SSIC 1000SUBJ: UPDATES TO POLICY TO INCREASE OFFICER MANAGEMENT FLEXIBILITYA. COMDT COGARD WASHINGTON DC 251641Z MAR 24/ALCOAST 136/24B. Officer Accessions, Evaluations, and Promotions,COMDTINST 1000.3A1. This ALCOAST extends REF (A). REF (A) contains

March 5, 2025

ALCOAST 103/25 SSIC 5402 SUBJ: DATA, ANALYTICS, AND AI TECHNICAL AUTHORITY, COMPETENCIES, AND USE CASE INVENTORYING REQUIREMENTS

ALCOAST 103/25The Office of Data & Analytics (CG-ODA) is pleased to announce the establishment and implementation of REF (B), the Data and Analytics Technical Authority, COMDTINST 5402.5. Per REF (A), data and analytics is established as a technical domain. The scope of the data and analytics technical domain includes data governance, data

March 5, 2025

ALCOAST 101/25 SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'S COVID-19 VACCINATION MANDATE

R 051537Z MAR 25 MID120001766194UFM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 101/25SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'SCOVID-19 VACCINATION MANDATEA. Executive Order on Reinstating Service Members Discharged Underthe Military's COVID-19 Vaccination Mandate of 27 JAN 2025B. DHS Guidance on

March 4, 2025

Reserve Supplemental Advancement Eligibility Lists for March 2025

The Reserve Supplemental Advancement Eligibility Lists for March 2025 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

March 4, 2025

Active-Duty Supplemental Advancement Eligibility Lists for March 2025

The Active-Duty Supplemental Advancement Eligibility Lists for March 2025 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Feb. 27, 2025

ALCGRSV 008/25 SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD SPECIALTY ANNOUNCEMENT

R 271717Z FEB 25FM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 008/25SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD SPECIALTYANNOUNCEMENTA. ALCGRSV 006/25B. Appointing Warrant Officers, COMDTINST M1420.1 (series)1. In accordance with reference (A), the following CWO specialties will beconsidered for Reserve CWO

Feb. 27, 2025

ALCGRSV 007/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 03-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 March 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 007/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Feb. 25, 2025

ALCOAST 088/25 SSIC 4050 SUBJ: TRAVEL FOR NON‐COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART)

R 251510Z FEB 25 MID180001627471UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 088/25SSIC 4050SUBJ: TRAVEL FOR NON‐COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART)IN ACCORDANCE WITH THE HYDE AMEMDMENTA. Executive Order, Enforcing the Hyde Amendment of 24 January 2025B. PDTATAC Memo of 29 January 2025, UTD for MAP 04‐25(S), RemovingTravel for

Feb. 25, 2025

ALCOAST 087/25 SSIC 1000 SUBJ: UPDATE TO ADMINISTRATIVE ABSENCE FOR NON-COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART) AND COMMAND PREGNANCY NOTIFICATION IN ACCORDANCE WITH THE HYDE AMEMDMENT

ALCOAST 087/25This ALCOAST announces changes to paragraph 4 and removes paragraph 5 of REF (A) as required by REFs (B) and (C). Specifically, this update removes policy for administrative absence to obtain non-covered reproductive health care and reestablishes policy for administrative absence to obtain non-covered Assisted Reproductive Technology

Feb. 25, 2025

ALCGPSC 036/25 SUBJ: ASSIGNMENT YEAR 2025 (AY25) RESERVE COMMANDER ASSIGNMENT PANEL RESULTS

ALCGPSC 036/25The AY25 Reserve Commander Assignment Panel convened 24 February 2025 per REF A. The following assignment slate for Reserve Commanders has been approved. Assignment orders will be issued after the 2 week Retirement-In-Lieu-of-Orders (RILO) period concludes 11 March 2025 and all final changes are made to the below slate. Final Panel

Feb. 24, 2025

ALCOAST 083/25 SSIC 7220 SUBJ: HEALTH CARE FLEXIBLE SPENDING ACCOUNT (HCFSA) SPECIAL ENROLLMENT PERIOD FOR MILITARY PERSONNEL

ALCOAST 083/25This ALCOAST announces the opportunity for eligible Coast Guard members to enroll in a Health Care Flexible Spending Account (HCFSA) during a Special Enrollment Period from 03-31 March 2025. HCFSA is a pre-tax account used to pay for eligible health care costs not covered by your health care plan. This includes copays, deductibles,

Feb. 24, 2025

ALCOAST 082/25 SSIC 7220 SUBJ: DEPENDENT CARE FLEXIBLE SPENDING ACCOUNT (DCFSA) SPECIALENROLLMENT PERIOD FOR MILITARY PERSONNEL

ALCOAST 082/25This ALCOAST announces the opportunity for eligible Coast Guard members to enroll in a Dependent Care Flexible Spending Accounts (DCFSA). DCFSA is a pre-tax account used to pay for eligible dependent care services, such as pre-school, day camp, before or after-school programs, and child (for a dependent who is under age13) or adult

Feb. 21, 2025

ALCGPSC 033/25 SUBJ: PY25 ADPL CWO APPOINTMENT BOARD PRE-BOARD ELIGIBILITY LIST AND PACKAGE SUBMISSION GUIDANCE

ALCGPSC 033/25Profile letters were last updated on February 11, 2025, and pre-board eligibility scores were finalized. All candidates are encouraged to review their final scores.Please see full message for details.

Feb. 21, 2025

ALCGENL 013/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 03-25

All Coast Guard Enlisted (ALCGENL 013/25) announces enlisted advancements effective 01 March 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Feb. 21, 2025

ALCGOFF 010/25 SUBJ: ESTABLISHMENT OF AVIATION OFFICER SUBSPECIALTY CODE – CG-AVI13 – LONG RANGE UNMANNED AIRCRAFT SYSTEMS

211210Z FEB 25 MID120001753874UALCGOFF 010/25SUBJ: ESTABLISHMENT OF AVIATION OFFICER SUBSPECIALTY CODE – CG-AVI13 – LONG RANGE UNMANNED AIRCRAFT SYSTEMSA. Coast Guard Officer Specialty Management System Manual, COMDTINST M5300.3A (series)B. CG-AVI13 Officer Subspecialty Requirements (OSR)1. IAW REF (A), the Office of Aviation Forces (CG-711) has

Feb. 20, 2025

ALCOAST 077/25 SSIC 11101 SUBJ: PROMULGATION OF CRITICAL HOUSING AREAS (CHA)

R 201256Z FEB 25 MID120001753170UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 077/25SSIC 11101SUBJ: PROMULGATION OF CRITICAL HOUSING AREAS (CHA)A. Critical Housing Areas (CHA), COMDTINST 11101.15CB. Critical Housing Areas (CHA), COMDTINST 11101.15B1. This ALCOAST announces the promulgation of REF (A) and thecancellation of REF (B). REF

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For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.