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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

 
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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

Direct Access Direct-Access
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https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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P&D On Demand Training

PPC Call Center Reduced Staffing

Due to the Pay and Personnel Center's reduction of staff physically working in the building as a result of the coronavirus, the Call Center will temporarily cease answering live phone calls beginning 26 March 2020. Phone support will be limited to customers leaving a message. PPC staff will check messages daily, create trouble tickets, and work tickets via telework.

The phone number for PPC Customer Care is 1-866-772-8724.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

April 7, 2020

COVID-19 Impacted AY20 PCS and HHG Shipments

The purpose of this ALCOAST is to convey the Commandant’s Intent for the PCS season, which is to assure the readiness of the CG, while protecting our members and their family during PCS transfer.

April 3, 2020

Be Informed: COVID-19 Myth vs. Fact

As the Military Health System responds to meet the health care demands of COVID-19, it's important to stay informed. TRICARE can help you separate rumors from truth. Here are a few COVID-19 myths and facts.

April 3, 2020

Retirees/Annuitants/FSPA Payees Change your Federal Income Tax Withholding or Additional Withholding: 

Do not use IRS W-4P (Withholding Certificate for Pension or Annuity Payments). Direct Access is configured to withhold federal income tax based on the information from the IRS W-4. Beginning on April 1, 2020, if you provide your information on a W-4P form, you will be asked to complete a W-4 instead so that the system will be able to recognize your request

April 3, 2020

Beware of COVID-19 Testing Scams Targeting TRICARE Beneficiaries

While medical professionals in the U.S. and overseas are working hard to combat the coronavirus, some people are using this as an opportunity to take advantage of others. If you receive a call from someone offering to send you a COVID-19 testing kit, you could be the target of a scam. Below are facts about testing and ways you can prevent your TRICARE information from being stolen.

April 2, 2020

Servicing Personnel Office Contact List Update

Email Address Change for Base Portsmouth:

April 2, 2020

Retirees/Annuitants/Dependents Military ID Cards, DEERS, and TRICARE 

The COVID-19 pandemic is making it difficult or impossible for many CG/PHS/NOAA retirees, dependents, and annuitants to renew their military ID cards. However, an expired ID card shouldn't impact your ability to use your TRICARE benefit.

April 1, 2020

PPC Customer / SPO Newsletter

The March edition of the PPC Customer / SPO Newsletter is now available.

April 1, 2020

Defense Travel Management Office Allowances and Regulations Update

The Defense Travel Management Office has updated the following information for 01 April 2020:

March 31, 2020

Possible Military Pharmacy Changes Due to COVID-19

Do you use a military pharmacy? If so, there may be temporary limitations that result in decrease in service or closure at your pharmacy due to COVID-19. To maintain patient and personnel safety, you may have to temporarily switch your prescription to TRICARE Pharmacy Home Delivery or to a TRICARE retail network pharmacy.

March 30, 2020

Coast Guard planning a modified PCS season

As our Nation and Coast Guard confront the unprecedented challenges of the coronavirus pandemic, the Coast Guard faces a clear challenge that requires us to be committed, patient, and flexible. The movement of our personnel to fill critical billets around the Nation is paramount. We must ensure that key positions are staffed, while safeguarding future readiness by keeping our members healthy.

March 30, 2020

May 2020 Servicewide Examination (SWE) Competition and Master Chief Advancement Panel (MCAP)

The Coronavirus global pandemic requires our service to prioritize efforts focused on mission execution, force preservation, and personnel readiness. Consistent with that focus, and to reduce stress on our workforce during this challenging time, the May 2020 SWE cycle has been cancelled. The 2020 MCAP, originally scheduled for May 2020 will be postponed until August/September 2020. The November 2020 SWE will encompass testing for E5-E8.

March 27, 2020

TRICARE Pharmacy Home Delivery Brings Your Prescriptions to Your Door

When practicing social distancing, you may want an alternative to having to travel to the pharmacy. Now is a good time to ensure you have adequate medication on hand to cut down on leaving the house. The TRICARE Pharmacy Program gives you three ways to get up to a 90-day supply of your covered prescriptions, including delivery right to your door.

March 27, 2020

Get Answers to Questions About TRICARE and COVID-19

TRICARE put together answers to some common questions about TRICARE and COVID-19, including about testing, your health plan, pharmacy coverage, quarantine, and more.

March 26, 2020

PPC Call Center Reduced Staffing

Due to the Pay and Personnel Center's reduction of staff physically working in the building as a result of the coronavirus, the Call Center will temporarily cease answering live phone calls beginning 26 March 2020. Phone support will be limited to customers leaving a message. PPC staff will check messages daily, create trouble tickets, and work tickets via telework. The phone number for PPC Customer Care is 1-866-772-8724. All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

March 25, 2020

Coast Guard Forms Updated

List of recent updates to Forms and Worksheets referenced in the Personnel and Pay Procedures Manual.