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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access System Maintenance Planned

Direct Access (DA) will be taken offline for maintenance on Thursday, 27 August 2020, at 2200 (Eastern Time). They system will not be available for use until Friday, 28 August 2020, at 0200 (Eastern Time). 

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Subscribe to our E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

Direct Access Direct-Access
Log on to TPAXWeb-TPAX
https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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customer care Blended Retirement System Information
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P&D On Demand Training

PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Aug. 14, 2020

Master Chief Advancement Panel Announcement - UPDATE 3

ALCGENL message 159/20 announces an update to the seven-year lookback wind for the Master Chief Advancement Panel (MCAP). The 2020 MCAP will convene on 24 August 2020. Therefore, all Electronically Imaged – Personnel Data Record documents and Enlisted Evaluation Reports with a date of 24 August 2013 to 24 August 2020 will be available for review.​ Visit the MCAP CG Portal page for more information.​

Aug. 13, 2020

What Are Your TRICARE Pharmacy Options Overseas?

Do you live overseas? Got questions about how to fill your prescriptions? If you're enrolled in a TRICARE Overseas Program plan, you have access to the same TRICARE Pharmacy Program as stateside. This means you can fill your prescriptions through military pharmacies, TRICARE Pharmacy Home Delivery, TRICARE retail network pharmacies, and non-network pharmacies. But there are some limits for filling prescriptions overseas.

Aug. 13, 2020

Behind on Vaccines? Get Back on Track with TRICARE

This summer, a COVID-19 vaccine is on the minds of many people. While the world waits for a vaccine, it's a good time to make sure you and your family members are on track with other important vaccines. You can review the vaccine schedule from the Centers for Disease Control and Prevention (CDC) to make sure you're on track. TRICARE covers age-appropriate doses of vaccines, as recommended by the CDC.

Aug. 13, 2020

Direct Access Competency Dictionary Update

The dictionary is a spreadsheet which shows all authorized competency codes and descriptions.

Aug. 7, 2020

Got TRICARE For Life Questions? Join Aug. 20 Webinar

Do you have questions about TRICARE For Life (TFL)? Not sure if you're eligible for TFL, or how coverage works? Join the "What is TRICARE For Life?" webinar on Aug. 20, from 1 to 2 p.m. ET to get your TFL questions answered. The webinar will discuss TFL eligibility, how TFL and Medicare work together, TFL costs, and much more.

Aug. 6, 2020

Master Chief Advancement Panel Announcement - Update 2

All Coast Guard Enlisted (ALCGENL) message 154/20 announces an update to the Master Chief Advancement Panel (MCAP). All Senior Chief Petty Officers (SCPOs) shall review this message and its references.

Aug. 6, 2020

Child Care Needs Assessment Survey

In the next few weeks, we will initiate the Child Care Needs Assessment Survey. At no time in recent history have the challenges of balancing child care responsibilities with Coast Guard duties and the workplace been greater. The 2020 Child Care Needs Assessment was contracted before we felt the impacts of COVID-19, but couldn’t have been more timely in helping us capture the impacts of child care on morale, retention and performance. This assessment and survey will help establish the foundation of current concerns and provide recommendations for review and action by the Child Development Services Program (CG-1112).

Aug. 5, 2020

BM2 Active Duty Supplemental Advancement Eligibility List Posted

The advancement eligibility list for active duty BM2 supplemental advancements has been updated

Aug. 5, 2020

Reserve Supplemental Advancement Lists Updated

The advancement eligibility lists for reserve supplemental advancements have been updated

Aug. 3, 2020

Defense Travel Management Office Allowances and Regulations Update

The Defense Travel Management Office has updated the following information for 01 August 2020:

July 31, 2020

Improved TRICARE Formulary Search Tool Helps You Learn About Your Prescriptions

Do you have questions about your prescriptions or medications? The TRICARE Formulary Search Tool is an educational tool that can help. The updated tool makes it easier to look up specific information about your prescription drug.

July 29, 2020

COVID-19 Testing: What TRICARE Covers

You may have questions about COVID-19 testing. Two kinds of tests are used to determine SARS-CoV-2 (the virus that causes COVID-19) infection: diagnostic (viral) and antibody testing. It's important you know the difference between the tests, how to get tested, and what TRICARE covers.

July 27, 2020

November 2020 Servicewide Examination (SWE) Announcement Message

All Coast Guard Enlisted (ALCGENL) message 143/20 announces the November 2020 SWE competition for all ratings, except MU, for advancement to pay grades E-5 through E-8. Commanding Officers (CO) must ensure dissemination of this message to all active duty enlisted members in their AOR. Members planning to participate in the SWE need to be aware of these requirements, as well as their responsibility to confirm they are met.

July 21, 2020

Getting ready for a move? Have travel plans? TRICARE Select® Navigator might be the right tool to help you stay healthy in a new place

Eligible TRICARE Select enrollees have a new resource that can help them stay healthy—even when they are in a new place. From dealing with an injury while travelling to finding a new doctor when you move, a new program from TRICARE can help eligible TRICARE Select enrollees.

July 21, 2020

Updated Assignment Priorities (AP)

ALCGPSC message 079/20 announces the updated Assignment Priorities (AP) for active duty enlisted assignments published on the USCG PSC EPM portal site as a result of the triennial Assignment Priority Review.