USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively monitoring for residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. PPC advises users who are experiencing login issues to delay submitting a help ticket or contacting product support at this time. To help the C5I Service Center address any issues that may develop, we recommend waiting 24 hours before contacting the C5I Service Center Product Support Service Desk.

DA's status will be updated accordingly on the logon screen once services are fully restored.

Coast Guard users with CGOne Network accounts must NOW log in via Common Access Card (CAC).
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The C5I Service Center is sending emails with pre-generated passwords and guidance to Non-CAC users with email address on file within DA. Non-CAC holders who do not receive this email by 24 March 2025 are advised to contact the Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:630AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.

All other personnel requests (not related to DA technical issues) will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724.

Retired Pay

PPC is address a processing delay due to a systematic issue and a shortage of personnel. This is causing a delay in response efforts for VA offsets AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Oct. 25, 2024

ALCGENL 382/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 11-24

All Coast Guard Enlisted (ALCGENL 382/24) announces enlisted advancements effective 01 November 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Oct. 21, 2024

May 2024 SWE Eligibility List Available

The May 2024 SWE eligibility list for distribution will be available shortly on the EPM-1 and PPC’s ADV SharePoint pages, and profile letters will be available in Direct Access. SWE competitions for advancements to pay grades E-5 through E-8 were held in August 2024 for all ratings except BM2, CS2, DC2, EM2, ET2, GM2, IS2, IT2, and the Cyber

Sept. 30, 2024

ALCOAST 383/24 - UPDATED CRITICAL HOUSING AREA (CHA) POLICY

R 301650Z SEP 24 MID120001424013UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 383/24SSIC 11101SUBJ: UPDATED CRITICAL HOUSING AREA (CHA) POLICYA. Critical Housing Areas (CHA), COMDTINST 11101.15BB. Critical Housing Areas (CHA), COMDTINST 11101.15A1. This ALCOAST announces the promulgation of REF (A) andthe cancellation of REF (B). REF (A)

Sept. 30, 2024

Reserve Supplemental Advancement Eligibility Lists for October 2024

The Reserve Supplemental Advancement Eligibility Lists for October 2024 (reflects requests processed prior to October 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Sept. 30, 2024

Active-Duty Supplemental Advancement Eligibility Lists for October 2024

The Active-Duty Supplemental Advancement Eligibility Lists for October 2024 (reflects requests processed prior to October 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Sept. 30, 2024

ALCOAST 381/24 - FY25 ASSIGNMENT INCENTIVE PAY FOR PRODUCTION RECRUITERS (AIP-PR) AND RECRUITERS-IN-CHARGE (AIP-RIC)

ALCOAST 381/24This ALCOAST announces the FY25 Criteria and Rates Payable for Assignment Incentive Pay for Production Recruiters (AIP-PR) and Recruiters-in-Charge (AIP-RIC). REF (A) established the AIP-PR and AIP-RIC in FY24 for active duty enlisted members entitled to Basic Pay under REF (C). AIP-PR and AIP-RIC are payable in addition to Special

Sept. 26, 2024

ALCOAST 374/24 - FY25 RESERVE INACTIVE DUTY REQUIREMENTS, ALLOCATIONS DESIGNATED UNIT PAY

ALCOAST 374/24This ALCOAST announces key dates, responsibilities, and policies, IAW REFs (A) through (E), for commands and Selected Reserve (SELRES) members when scheduling all reserve drill types in FY25, and authorizes Designated Unit Pay for qualifying units IAW paragraph 3. Drill types include Inactive Duty Training (IDT), Readiness Management

Sept. 26, 2024

ALCOAST 375/24 - FY25 RESERVE ACTIVE DUTY FOR TRAINING (ADT) REQUIREMENTS

ALCOAST 375/24This ALCOAST announces key deadlines and management responsibilities for Selected Reserve (SELRES) members and commands, Reserve Forces Readiness System (RFRS) staffs and Reserve Training funds managers for the execution of Active Duty for Training (ADT) orders in FY25. ADT orders include Initial Active Duty for Training (IADT),

Sept. 26, 2024

ETS TRAVEL AO WARNING - FSMS DOWNTIME

Please note Travel AO warnings have been implemented in ETS during the FSMS downtime. Vouchers are not to be approved until FSMS restoration on 15 OCT 2024.

Sept. 25, 2024

ALCOAST 373/24 - FY25 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP)

ALCOAST 373/24This ALCOAST announces results of the FY25 Special Duty Pay and Assignment Pay Panel (SDP-AP) that convened on 15-16 Apr 2024. The SDP and AP levels approved for FY25 were carefully balanced against compelling needs, base resources and organizational priorities.

Sept. 24, 2024

ALCOAST 364/24 - ENLISTED RATING ADVANCEMENT TRAINING SYSTEM (ERATS) FALL 2024 UPDATE

ALCOAST 364/24This ALCOAST announces updates to the advancement policy and procedures related to the Enlisted Ratings Advancement Training System (ERATS) per REF (A).

Sept. 23, 2024

ALCGENL 364/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 10-24

All Coast Guard Enlisted (ALCGENL 364/24) announces enlisted advancements effective 01 October 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Sept. 23, 2024

ALCGRSV 061/24 - 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL FINAL ELIGIBILITY LIST

ALCGRSV 061/24This message serves as the final eligibility list for the 2024 Reserve Master Chief Advancement Panel (RMCAP) which was announced in Ref A. All Senior Chief Petty Officers (SCPOs) identified below are candidates for the 2024 RMCAP and should review this message and Refs A thru E in their entirety. Commanding Officers (COs),

Sept. 23, 2024

ALCGRSV 060/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 10-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 October 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 060/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Sept. 20, 2024

ALCGENL 361/24 - 2025 SENIOR ENLISTED CONTINUATION BOARD (SECB) TIMELINE

ALCGENL 361/24This ALCGENL provides a timeline and amplifying guidance for the 2025 SECB. The title denotes the year in which senior enlisted members selected for non-continuation must retire. Candidates for the 2025 SECB are active duty enlisted members in paygrade E-7 or higher whose active military service time meets the following criteria on 31

Sept. 19, 2024

ALCOAST 362/24 - EASING ADMINISTRATIVE REQUIREMENTS - BODY COMPOSITION SCREENING BETA TEST

ALCOAST 362/24This ALCOAST announces an extension to the Body Composition Screening (BCS) Beta Test announced in REF (A) and (B) for the October 2024 semiannual screenings. The goal of the BCS Beta Test is to reduce the total administrative time spent on the BCS and weigh-in processes. Military members assigned to Cutters, Boat Stations, Aids to

Sept. 19, 2024

ALCOAST 361/24 - LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024

R 181245Z SEP 24 MID120001395858UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 361/24SSIC 7220SUBJ: LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024A. Military Assignments and Authorized Absences, COMDTINST M1000.8AB. 10 U.S.C. Section 701C. COMDT COGARD WASHINGTON DC 281049Z AUG 24/ALCOAST 332/241. To avoid leave balance issues at the

Sept. 16, 2024

ALCGPSC 123/24 - E-GOV TRAVEL SYSTEM (ETS) FY24-25 CROSSOVER GUIDANCE

ALCGPSC 123/24This ALCGPSC provides guidance for ETS use in preparation for FY25 and required actions for users and approvers.

Sept. 13, 2024

PCS Assist Team Has Ceased Seasonal Operations

It's been a pleasure supporting you this past peak PCS transfer season. The PCS Assist Team has ceased seasonal operations:PCS Assist Team closes for the year on September 15 > United States Coast Guard > My Coast Guard News (uscg.mil)We respectfully refer you to your managing Admin/P&A/Transportation Office for

Sept. 9, 2024

ALCGFINANCE 033/24 SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLY FY25 FSMS DOWNTIME

ALCGFINANCE 033/24FM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 033/24SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLYFY25 FSMS DOWNTIMEA. ALCGFINANCE 023/24 FY24 FINANCIAL MANAGEMENT AND REPORTINGCLOSEOUT GUIDANCEB. Financial Resource Management Manual (FRMM), COMDTINST M7100.3(series)C. ALCGFINANCE 029/24

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