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U. S. Coast Guard Pay & Personnel Center

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WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

July 29, 2021

Got TRICARE Dental Program Coverage Questions? Here’s a Brochure for You

Are you looking for dental coverage for you and your family? If so, the TRICARE Dental Program (TDP) may be able to help. The TDP is for active duty family members, as well as National Guard and Reserve members and their families.

July 28, 2021

Critical Skills Retention Bonus (CSRB) Update

​A $100,000 CSRB is authorized for enlisted members who possess the DCO Cyber Operator Competency (CYB-DCO) and enter into a bonus agreement for an additional four (4) years of active service obligation. ​A $50,000 CSRB is authorized for enlisted members who possess the DODIN OPS Cyber Operator Competency (CYB-DOD), and enter into a bonus agreement for four years of active service obligation. The bonus offerings in the ACN are for FY21 (01 Oct 2020 and not before) and are anticipated to remain in effect until the end of FY21 (30 Sep 2021 and not after).

July 28, 2021

Special Needs Program Enrollment Reminder

The Special Needs Program is a mandatory enrollment program for all active duty (AD) and selected reserve members on orders for 181 days or more who have dependent family members diagnosed with medical, psychological, physical, or educational special needs. The objective of the program is to identify and support the special needs of a Coast Guard family while allowing the member to maintain the maximum assignment flexibility possible.

July 26, 2021

PCS Update - Household Goods Scheduling and Inconvenience Claims

ALCOAST 269/21 provides an update regarding the challenges associated with this year's Permanent Change of Station (PCS) season.

July 26, 2021

The Long Blue Line - Summer 2021

The Retiree Newsletter - The Long Blue Line, summer 2021 edition is now available at https://www.longblueline.org/

July 23, 2021

Does your Uniformed Services Identification (USID) card expire soon?

The DoD is providing extending the expiration date for some Uniformed Services Identification (USID) cards.

July 22, 2021

Reserve Inactive Duty for Training Direct Access Approval Process Change

The reserve supervisor is no longer required to send an email notification to the SPO with the batch number stating that members have completed a drill. It was determined that the email being sent to the SPO provided no real value, was a duplication of effort and in many instances slowed down the approval process.

July 22, 2021

November 2021 Servicewide Examination (SWE) Announcement Message

All Coast Guard Enlisted (ALCGENL) message 118/21 announces the November 2021 SWE competition for all ratings, except MU, for advancement to pay grades E-5 through E-6. The November 2021 SWE is waived for BM2 only, and is continued as a supplemental advancement list. Commanding Officers (CO) must ensure dissemination of this message to all active duty enlisted members in their AOR. Members planning to participate in the SWE need to be aware of these requirements, as well as their responsibility to confirm they are met.

July 20, 2021

PCS and TRICARE

Are you moving away this summer? If so, you aren't alone. Summer is a time of transition for military families with permanent change of station (PCS) orders, which means adjusting to new surroundings and new people. Whether you're moving to another state or relocating overseas, there are important steps you need to take to ensure a smooth PCS move.

July 20, 2021

Video introduces new electronic travel system

Master Chief Petty Officer Patricia Pilkington, the Coast Guard’s yeoman rating force master chief, provides a brief introduction to the service’s new travel system, E-Gov Travel System (ETS). U.S. Coast Guard video.

July 16, 2021

2021 Master Chief Advancement Panel Cutoffs

​All Coast Guard Enlisted Message (ALCGENL) 113/21​ establish the initial advancement cutoffs for participants of the 2021 Master Chief Advancement Panel.

July 16, 2021

May 2021 Servicewide Exam Cutoffs Established

All Coast Guard Enlisted Message (ALCGENL) 114/21 establishes the initial cutoffs for participants of the May 2021 servicewide exam.

July 15, 2021

Proper Usage of the Pay Corrections Action Request

The Pay Corrections Action Request is used to shutdown entitlements when necessary. These transactions require an End Date to be entered to STOP the transaction (do NOT use CANCEL to stop a previously authorized transaction – this will result in an erroneous debt to the member). Cancelling an instance of a pay element will reverse all amounts paid or deducted in prior finalized calendars.

July 14, 2021

Military Justice Manual Updated

Major changes to include: changes required by the National Defense Authorization Act of 2020; various programmatic changes; a new chapter outlining requirements regarding uniform standards of data collection and public access to court-martial dockets, filings, and records pursuant to Art. 140a, UCMJ; revisions to post-trial processing and review; and removal of the chapter that previously addressed Command Influence. https://media.defense.gov/2021/Jul/14/2002762684/-1/-1/0/CIM_5810_1H.PDF

July 14, 2021

SITREP 1 - E-Gov Travel System (ETS) Implementation

ALCOAST 254/21 announces the transition to the new travel system, E-Gov Travel System (ETS). ETS is scheduled to go-live CG-wide on 01 October 2021. ETS is an all-in-one online travel system geared to book travel, create and approving orders, and submit travel reimbursement claims.