“Advocating on behalf of our members and families, adding an extra layer of support to navigate the complexities of the most challenging transfers/moves and their associated difficulties.”
Dates/Hours of Operation: 15APR24 - 15SEP24
Monday-Friday 06:00-18:00 CT
For exceptionally emergent needs after hours, contact information is available via the phone number listed above.
If you only read one thing (we recommend you read everything you are counseled with, especially related to PPMs, which can be complicated and potentially problematic), this article is a terrific summary of how to execute a PCS Move: How-To: Move your household goods > United States Coast Guard > My Coast Guard News (uscg.mil)
Alaska Marine Highway Frequently Asked Questions
ATTENTION: Direct Access/FSMS interface is fully operational, and commands can execute PCS orders following standard operating procedures. Please keep in mind as members begin work on processing PCS transactions, the Coast Guard Direct Access my encounter performance issues such as system latency. To mitigate these challenges please take the following steps:
- For any order in an “Awaiting $” status, please “Resubmit Order” in the funding tab to initiate a Funds Check with FSMS.
- Important: Wait for approximately 10 minutes, then validate the funds check status (order will need to be refreshed). If the order remains in “Awaiting $” status, DO NOT immediately attempt to resubmit. This will potentially overload FSMS/DA connectivity. Please wait until next business day and then “Resubmit Order” again. If, after the second try (on second day), and the order remains in “Awaiting $” status, submit a Customer Care ticket to PPC.
- P&A's must validate Transportation Accounting Codes on printable orders (at this time, PPC cannot validate OCONUS specific TACs on orders). If the TACs are missing from printable orders, P&As shall manually enter them into the notes section of the orders:
OCONUS TACs- NTS: ZRAO / POV: ZVRO / HHG: ZRAO
CONUS TACs- NTS: ZNTC / POV: ZVTC / HHG: ZTGC
If you have questions or encounter an issue that cannot be resolved at your level (unrelated to system performance) please contact the Pay and Personnel Center’s PCS Assist Team at: PCSAssist@uscg.mil