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USCG Pay & Personnel Center             

Customer Care Branch (CCB)

FAQ'S AND EMAIL TEMPLATES

Divisions and Branches
Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
 

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager 

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Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/


 

 

 

List of FAQs

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 Agency Forms & Worksheets

All available CG and DD forms can be found by visiting Forms & Worksheets. 

 CG-3307 Administrative Remarks Forms and Templates

All authorized CG-3307 forms and blank templates can be found by visiting CG-3307 Templates.

 Estimated Earnings & Catch 62
 Member Service Records

Personnel Service Center - Business Operations Division

CGMHRR INFORMATION CONTENT OTHER HELPFUL INFORMATION 

Your Coast Guard Military Human Resource Record (CGMHRR)

COMDTINST M1080.10 (series) outlines the policies and authorized content of your CGMHRR, which includes your Official Military Personnel File (OMPF). The CGMHRR Section is responsible for all Active-duty officer and enlisted and Reserve officer and enlisted CGMHRR records IAW NARA guidelines and USCG policy. 

The Coast Guard Military Human Resource Record (CGMHRR) documents your career, meets legal requirements, serves as the record to justify Human Capital Management (HCM) transactions, and answers audit questions while you are a member of the Coast Guard.  Your CGMHRR was composed by combining 3 geographically separated records:

1.The Servicing Personnel Office (SPO) Personnel Data Record (PDR) which was maintained by your assigned SPO, contained various documents about your career, and primarily functioned as the source document repository to justify your pay and benefits.

2.The UNIT PDR was maintained by your Unit and functioned as a “working” copy of your SPO PDR in situations where underway missions were too lengthy and distant.

3.The Electronically Imaged (EI) PDR was maintained by Head Quarters in an electronic system and functioned as your Official Military Personnel File (OMPF). 

On October 31st, 2022, the USCG delivered a federally compliant electronic records management system called the “interactive Personnel Electronic Records Management System” (iPERMS).  On November 29th, 2023, the USCG activated the Defense Personnel Records Information Retrieval System (DPRIS), which allows the Veteran’s Affairs Office direct access to view records retained in iPERMS.  On February 23, 2024, DPRIS also turned on the capability for veterans to access their CGMHRR though MILCONNECT.

Contact Information for Military Records:

Email: MR_CustomerService@uscg.mil

CGMHRR INFORMATION CONTENT FOR MEMBERS WHO SEPARATED ON/AFTER 10-01-2006

If you separated on/after this date or remain an active or reserve member:

1.Your record electronically available at https://iperms.mymilrecord.uscg.mil/, OR https://milconnect.dmdc.osd.mil/milconnect/ using DSLOGON.

2.The VA should use DPRIS if they need to review documents.

CGMHRR INFORMATION CONTENT FOR MEMBERS WHO SEPARATED PRIOR TO 10-01-2006 

If you separated before October 1st, 2006:

1.Your CGMHRR is in paper format and located at the National Personnel Record Center http://www.archives.gov/veterans/military-service-records/

2.The separated member or the VA will need to contact them directly to review documents. 

MEDICAL RECORDS (CAC REQUIRED): Medical Administration Division - Central Cell (sharepoint-mil.us)

How do I obtain a Health Record once it has been shipped to the National Archives Records Administration after discharge, separation, or retirement for: 

Periods of service before October 2019:

a. Request a medical record from the National Archives and Records Administration (NARA) or the National Personnel Records Center (NPRC):

Records may be requested using the NARA eVets Recs website or the NPRC website  

b. By calling the NARA customer service line: (314) 801-0800.

How do I obtain a Health Record once it has been shipped to the Coast Guard Contractor after discharge, separation, or retirement for:

Periods of service after October 2019:

Contact: HSWL SC Records Processing Center (RPC)

 Official Pay Dates & Support

The official military paydays are the 1st (end-month) and the 15th (mid-month) of each month, or the business day preceding the 1st or the 15th if either should fall on a federal holiday, Saturday or Sunday. Please visit Military Accounts Support for more information.

For information regarding Retiree paydays, please visit RAS Webpage.

 Servicewide Exam and Advancement Questions

Please find all relevant information regarding SWE questions on the PPC Advancements Page.

 Thrift Savings Plan (TSP) Questions

Visit our Thrift Savings Plan page for information on participating in the TSP.

SUBMITTING PPC CUSTOMER CARE TROUBLE TICKETS

New Online Trouble Ticket (CAC Access Only

PPC Customer Care (sharepoint-mil.us)

Customer Care Branch (CCB) provides:

Travel Approving Officials support for travel claims: Travelers will work directly with their AOs to complete claims, resolve errors, and obtain information regarding claim status, audits, supplemental claims, travel policy, or requests for explanation of travel payments. This change will provide the most rapid resolution of member travel issues, will improve AO/traveler communications and efficiency, will improve AO proficiency and expertise, and will reduce overall claim processing and reimbursement times. If travelers call PPC Customer Care directly for assistance, Customer Care will direct callers to contact their AO.  If an issue cannot be resolved at the AO level, the AO can submit an electronic ticket only that will go to PPC Travel. 

EMAIL TROUBLE TICKET FOR TRAVEL TEMPLATE INSTRUCTIONS

It really helps to include a screenshot or required documents when contacting us by email. This instruction provides how to attach information. 

Adding Supporting Documents to PPC Trouble Tickets
MLINQS - Use this link for submitting topics related to mLINQS travel.  mLINQS Template Instructions
TRAVEL INQUIRY - Use this link to send an email for Travel Inquiries.  Travel Inquiry Template Instructions
TRAVEL AO  - Use this link to send an email for Travel AO topics. Travel AO Template Instructions

 

Servicing Personnel Office Auditors support for military HR/Pay issues: Customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues.  If the P&A Office is unable to resolve it, the P&A Office is to contact the servicing SPO.  If the servicing SPO is unable to resolve the issues, the SPO will contact PPC. NOTE:  P&As that have transitioned under the PSI will work with the SPO as stated above. If they are unable to resolve the issues, the P&A Supervisor or SPO Payment Approving Official shall submit a ticket per the Task/Timeline attached to the Interim Technical Authority Guidance (PSCNOTE 5402). Customers should not be contacting PPC directly for any pay or personnel issues. We will continue to reroute inquiries directly from customers back to the serving SPO and contact the servicing SPO Chief to inform them that the ticket was rerouted. Some Trouble Tickets require specific information or formatting in order to be accepted and provide timely service. Be sure to include all the required information in the "Description of Problem/Request" section of the PPC Trouble Ticket email. 

EMAIL TROUBLE TICKET FOR SPO PAY & PERSONNEL (MAS) TEMPLATE INSTRUCTIONS 
It really helps to include a screenshot or required documents when contacting us by email. This instruction provides how to attach information. Adding Supporting Documents to PPC Trouble Tickets
ACTIVE DUTY RETURN TO SERVICE - Use this link for submitting Accession AD Return to Service.

Active Duty Return to Service Template Instructions

LEAVE ACTIONS - Use this link for submitting topics related to general leave. Example Leave Audit SpreadsheetEXCEL to work from.

Leave Actions Template Instructions

LEAVE ACTIONS OTHER - Use this link for maternity, parental and adoption. Leave Actions Other Template Instructions
NET PAY VARIANCE (NP 500) - Use this link for net pay discrepancies. Net Pay Variance Template Instructions
NON-RECEIPT OF PAY - use this link for the non-receipt of pay submission request. Non-receipt of Pay Template Instructions
OUT OF RANGE TRANSACTIONS - Use this link for transactions beyond 24 pay periods (guidance is provided within the template). Out of Range Template Instructions
REQUESTING PAY AUDITS - Use this link for a member's pay audit request. Pay Audits Template Instructions
RESERVE ORDER AMENDMENT-JOB DATA - Use this link for Job Data Corrections (guidance is provided within the template). Reserve Orders Template Instructions
TAX ISSUES - Use this link for tax issues and include the member's W-4. Tax Issues Template Instructions