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U. S. Coast Guard Pay & Personnel Center

Advancements, Service Validation and Personnel Data Corrections (ADV)

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S.Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

Fax

(785) 339-3780

E-Mail

PPC-DG-CustomerCare@uscg.mil

 

Funeral Honors Request

  • Contact the Petty Officer of the Watch (OOD) Cell Phone:
    785-224-3315

Statements of Creditable Service (SOCS) and Statements of Creditable Sea Service (SOCSS)

Mission

Our foremost purpose is to validate creditable military service. We process Statements of Creditable Service (SOCS) and Statements of Creditable Sea Service (SOCSS). These requests must be submitted by the Servicing Personnel Office (SPO) via a trouble ticket to PPC Customer Care, and can take up to a year or longer for PPC to complete.


Requesting a SOCS

The SPO Must Request a SOCS When:

  1. The member’s service dates (i.e., Active Duty Base Date (ADBD), Pay Entry Base Date (PEBD), Date of Initial Entry into Military Service (DIEMS) are incorrect.
  2. The member is enlisting (or assessed as officers) and has prior service in another branch of service.
  3. The member is enlisting (or assessed as officers) and has prior Coast Guard or Coast Guard Reserve service with a break in service.
  4. The member is a Coast Guard reservist with greater than 15 years of total combined active service who is considering extended active duty (Retirement Sanctuary Rule).
  5. The member is a Coast Guard reservist who is integrating into the regular Coast Guard.
  6. A member graduates from the Academy with an appointment as a commissioned officer and the member attended the Scholar Program (served on active duty or reserve) prior to hire as a Cadet

  7. A member dis-enrolls from the Academy and returns to enlisted status.

Requesting a SOCSS

The SPO must request a SOCSS when:

  1. A member’s sea time is incorrect.

Note 1:  Do not ignore suspected sea time errors simply because a member is not currently assigned to a sea pay eligible vessel.

Note 2:  Prior to January 1, 2015, if there is a discrepancy in the sea pay, the SPO PAO official needs to certify the member is/was entitled to Career Sea Pay (the actual dates) IAW 4.B. “Career Sea Pay” of the Pay Manual for any and all pre DA sea pay/time issues that were not entered into JUMPS (JDR).

Note 3:  Prior to January 1, 2015 the SPO must provide documentation supporting sea time adjustments requested.


Documentation Needed

To generate an accurate service statement PPC requires all of the member's prior service documentation to be scanned and emailed to us.

  • All contracts (i.e., DD Form 4).
  • All Discharge Documents including DD-214's (preferably member copy, page 4) and NGB 22 and 23's for National Guard members. (NGB Documents are the National Guard's version of the DD-214 and enlistment contracts)
  • All Oath of Office (Officers) 
  • For members who served in a Reserve Component and/or the National Guard (prior to entering us the US Coast Guard), we must have the Reserve Retirement Statements.
  • All National Guard NGB 22 and/or 23’s (NGB Documents are the National Guard’s version of the DD-214 and enlistment contracts). Copies should be available from the office of the State Adjutant General.

Documents Containing Errors

If you request a SOCS with a DD-214 that is incorrect, our SOCS would mirror the DD-214 that we receive and would consequently be incorrect, possibly putting the member in an incorrect pay status.

 

If your military service record requires a change or correction, you will need to submit DD Form 149, Application for Correction of Military Records, to PSC (bops-c) Record Corrections Branch at HQS-DG-M-CGPSC-BOPS-C@uscg.mil. They will conduct an initial review of your request and make the change if able.  If not, they will submit the DD Form 149 to the BCMR for further review. For additional information, please visit  https://www.uscg.mil/Resources/legal/BCMR/

How to request a SOCS/SOCSS

For all SOCS/SOCSS requests the SPO must contact PPC Customer Service via an online trouble ticket or send an email to PPC-DG-customercare@uscg.mil and provide the following information:

  • Member's Employee ID and full name
  • Whether or not member has any prior service - all documents will need to be scanned and emailed
  • A descriptive narrative as to the problem as well as the reason for the SOCS/SOCSS request 
  • SOCS date, if member has already had a SOCS completed and it is thought to be incorrect.

Note: Per the Personnel and Pay Procedures Manual, do not request SOCS completion status less than 120 days from initial request date.

The SPO will file a copy of the SOCS/SOCSS request in the member's PDR, section 1, to serve as supporting documentation for crediting the member with prior service time for pay entry base date and active duty base date purposes.


Interim Pay Entry Base Date (PEBD) Adjustment 

Because it may take an extended period of time to receive records from the National Personnel Records Center, and from other Armed Services, PPC can enter an Interim PEBD adjustment. The SPO must request an Interim PEBD adjustment and provide the specific date to be used as the interim PEBD. Because there is the possibility that the DD-214 from the prior service may not support the request interim PEBD, the SPO must counsel the member that they may be overpaid due to the Interim Pay Entry Base Date adjustment. Requests for an interim adjustment must contain the following sentence from section 5-C of the Personnel and Pay Procedures Manual (3PM):

"The member has been counseled and understands that if the total sea time/prior service added, based on the DD-214, is not supported by the prior service records, then the member will be in an overpaid status."

The purpose of the Interim Adjustment is to help the member get his pay adjusted in a timely manner. PPC will only use blocks 12A and 12B of the DD Form 214 for pay base date purposes and will not count any active or inactive time. If the member is accessing from the reserve component, PPC will only use the point statement from the other Armed Service. A SOCS will still be completed once all of the information from the National Personnel Records Center and the member’s prior service has been received from the SPO/member. An interim adjustment does not speed up the casework process.

Last Modified    11/29/2018 10:59:13 AM