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USCG Pay & Personnel Center             

Military Accounts Support (MAS) Branch

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
 

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

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Military Accounts Support (MAS) Branch

Servicing Personnel Office Auditors Support for Military HR/Pay Issues

Customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues.  If the P&A Office is unable to resolve it, the P&A Office is to contact the servicing SPO.  If the servicing SPO is unable to resolve the issues, the SPO will contact PPC. 

NOTE:  P&A's that have transitioned under the PSI will work with the SPO as stated above. If they are unable to resolve the issues, the P&A Supervisor or SPO Payment Approving Official shall submit a ticket per the Task/Timeline attached to the Interim Technical Authority Guidance (PSCNOTE 5402). Customers should not be contacting PPC directly for any pay or personnel issues. We will continue to reroute inquiries directly from customers back to the servicing SPO and contact the SPO Chief to inform them that the ticket was rerouted. 

Some Trouble Tickets require specific information or formatting in order to be accepted and provide timely service. Be sure to include all the required information in the "Description of Problem/Request" section of the PPC Trouble Ticket email. Instructions and guidance can be found on the Customer Care Branch (CCB) page here: PPC Customer Care (uscg.mil)

Military payroll processing calendar

2024 Calendar Year Schedule

2024 Payroll Processing Schedule (E-Mail ALSPO C/23 Change 1)

2023 Calendar Year Schedule

2023 Payroll Processing Schedule (E-Mail ALSPO A/22 Change 1)

MEMBERS SHOULD NOT SET UP AUTOMATED PAYMENTS OR ASSUME FUNDS WILL BE AVAILABLE PRIOR TO PUBLISHED PAYDAYS. MEMBERS SHOULD VERIFY WITH THEIR FINANCIAL INSTITUTIONS AS TO THE ACTUAL TIME FUNDS ARE AVAILABLE TO THEIR ACCOUNT.

Military Accounts Support News Updates
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May 8, 2024

ALCOAST 211/24 - MISCELLANEOUS PAYMENT REQUEST SHAREPOINT PROCESS

This ALCOAST announces the release of a new Miscellaneous (Misc) Payment M360 Application (app) to

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April 30, 2024

ALCOAST 200/24 - CEREMONIAL ADVANCEMENT

OVERVIEW. This ALCOAST announces the continuation of the Ceremonial Advancement policy announced in

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April 30, 2024

ALCOAST 199/24 - PRIORITIZATION OF THE COAST GUARD'S PARENTAL LEAVE AUGMENTATION PROGRAM

This ALCOAST updates the Surge Staffing Augmentation to Support Parental Leave Program (SSAS-PLP),

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April 3, 2024

ALCOAST 153/24 DIRECT ACCESS CLOUD MIGRATION - ADVANCE PREPARATIONS FOR UPCOMING OUTAGE TO DIRECT ACCESS

SUBJ: DIRECT ACCESS CLOUD MIGRATION - ADVANCE PREPARATIONS FOR UPCOMING OUTAGE TO DIRECT ACCESS1.

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April 3, 2024

ALCOAST 152/24 SPECIAL LEAVE ACCRUAL (SLA) FISCAL YEAR 2023 (FY23) FINAL REPORT

FY23 SLA activities are complete. This report provides an overview of the SLA process after

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March 27, 2024

AY2024 PERSONALLY PROCURED MOVES (PPM) OF HOUSEHOLD GOODS (HHG)

The household goods (HHG) transportation peak season, which runs from 15 May through 31 August, is

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March 26, 2024

ALCOAST 137/24 - UPDATE 1 - FY2024 WORKFORCE PLANNING TEAM RESULTS – MONETARY INTERVENTIONS

Effective immediately, REF (A) is updated to rename the Critical Skill Training Bonus (CSTB) to

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March 18, 2024

ALCGRSV 011/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 04-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 April 2024

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March 18, 2024

ALCGENL 124/24 ENLISTED ADVANCEMENTS EPAA 04-24 APRIL

All Coast Guard Enlisted (ALCGENL) 124/24 announces enlisted advancements effective 01 April 2024.

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Feb. 23, 2024

ALCGPSC 027/24 - 2024 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

This ALCGPSC announces the Military Housing Areas (MHA) and zip codes meeting the eligibility