U. S. Coast Guard Pay & Personnel Center
Direct Access & ImageNow/Perceptive Content Outage Friday, 1 Nov 2019
The Coast Guard's Direct Access (DA) application and ImageNow/Perceptive Content application will not be available from 0600 to 2359 (Eastern Time) on Friday, 1 November 2019. This outage is necessary to conduct required validation contingency and disaster recovery plans.
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Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
DA User Guides
PPC-DG-CustomerCare@uscg.mil (Note: All PPC customer inquiries are now directed to Customer Care. Please make note of this e-mail address. The old RAS e-mail address is no longer used for customer inquiries. Thank you.)
Retiree & Annuitant Services (RAS) Branch
Retiree/Annuitant Customer Service
Submit all customer inquiries to PPC Customer Care by calling 1-866-772-8724 or (785) 339-2200. Telephone support is provided 0700 to 1600 (Central Time), Monday through Friday. We will also receive your request via e-mail sent to "PPC-DG-CustomerCare@uscg.mil". PPC is closed federal holidays.
Be sure to visit our branch news page for retiree-related news updates.
The most convenient way to view your Retiree/Annuitant Payslip and manage your account is through Direct-Access Self-Service, our online account management system. Direct-Access Self-Service provides faster service, security, accessibility and reliability to all PPC (RAS) customers worldwide.
Sign into Direct Access
The following guides and tutorials will help familiarize you with software applications in Direct Access Self Service:
If you retired (or became entitled to SBP/FSPA) prior to 1 April 2018 - Send an email to email@example.com asking for your account to be established. The initial password in the guide won't work until setup by PPC.
If you retired (or became entitled to SBP/FSPA) on or after 1 April 2018 - follow the steps in the guide for your initial password.
06/21/2019 (Also see Password Change/Reset, below)
Compatible Browsers & Turn Off Pop-Up Blockers 07/09/2019
Start Allotment 06/03/2019
View/Change Allotment 06/03/2019
Stop Allotment 06/03/2019
06/24/2019 Change PW
06/24/2019 Forgot PW
If you've already setup your account per the instructions above but you've forgotten your password just follow these steps to reset it:
Note: If your account is not setup, an error message will display. You will need to contact PPC and request a new password. Call 1-866-772-8724 to speak to a Customer Service Representative.
Note: If the e-mail address associated with your account is no longer valid or if you have forgotten the answer to your security question, you will need to contact PPC and request a new password. Call 1-866-772-8724 to speak to a Customer Service Representative.
If you have trouble, call PPC at 1-866-772-8724 to speak to a Customer Service Representative. You may also contact us via e-mail to firstname.lastname@example.org.
If you're new to Self Service here's how to get started:
If you retired prior to 1 April 2018 - Send an email to email@example.com asking for your account to be established.
If you retired on or after 1 April 2018 - follow these steps:
Download and read the First Time Logon Guide or watch this video tutorial for Retired Pay guide. It will provide you with the information you need to logon and setup your self service account. After reading the guide you will know that: