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USCG Pay & Personnel Center             

 

Retiree & Annuitant Services (RAS) Branch


 

self-service user guides                              Call us toll-free at (866) 772-8724                                How are we doing?

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CONTACT US

E-Mail:  PPC-DG-CustomerCare@uscg.mil 


Mailing address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Telephone:  (866) 772-8724


Fax Machine:  (785) 339-3770


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DIRECT ACCESS CHALLENGES

The Pay and Personnel Center is aware of Direct Access challenges.  We are currently experiencing the same issues and working with C5I and programmers to stabilize the system.  This message will be removed when resolved.

Password Reset Guidance

During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER HAS NOT changed from what the user originally established for "What is your mother's maiden name?"

For those who have tried to use the Forgot Password feature and have been locked out of DA, please email ppc-dg-customercare@uscg.mil (click email address for template of required information) to request a temporary password. Once logged into DA, you will need to follow the user guide below to change your security question, answer, or both.

It is recommended that users who originally selected "What is your mother's maiden name?" as their Forgot Password security question, log into DA and follow the user guide below to change the security question, answer, or both.

PASSWORD OVERVIEW GUIDE PDF

Direct Access Retiree Self-Service Guides

The most convenient way to view your Retiree/Annuitant Payslip and manage your account is through Direct Access Self-Service, our online account management system. Direct Access Self-Service provides faster service, security, accessibility and reliability to all PPC (RAS) customers worldwide.

Direct Access Logon PageSign In at https://hcm.direct-access.uscg.mil/

The following guides and tutorials will help familiarize you with software applications in Direct Access Self Service:

USER GUIDE TopicS
Revision Date

FIRST TIME USER - Initial Direct Access Sign On (Select the red box) 

Welcome to Direct Access!

Once you complete the Initial Sign On process as a new user, please refer to all the available User Guides listed below for updates, changes, and viewing your Self-Service capabilities. 

Inicio de sesión inicial de acceso directo (Select the red box)

02/21/2024

 

 

21 febrero 2024

Change Delivery Options

Cambiar las opciones de entrega

02/21/2024

21 febrero 2024

Change Electronic Funds Transfer (EFT)/Direct Deposit

Cambiar Transferencia Electrónica de Fondos (EFT)/Depósito Directo

02/21/2024

21 febrero 2024

Change Email Address Overview -View/Add/Delete 

Ver/Agregar/Eliminar mi dirección de correo electrónico Descripción general

02/21/2024

21 febrero 2024

Change Federal & State Tax Information

Caution: Please review the guidance for completing the "Other Adjustments" section very carefully. It is recommend to consult a tax specialist prior to completing this area.

Step 4: Other Adjustments – (These fields (a,b,&c) can, and in most cases, be left blank)

(a) Other Income (NOT FROM OTHER JOBS) – this should be the total of your other estimated income for the year, if any (whole number only with no decimal). See NOTE.

(b) Deductions – if you expect to claim deductions other than the basic standard deduction and want to reduce your tax withholding to account for these, enter the amount here (Page 3, Line 5 of 2020 W-4).

(c) Extra Withholding – Enter in this step any additional tax you want withheld from your pay each pay period (whole number only with no decimal). 

NOTE: Do NOT enter income from other jobs where that income is already taxed. For more information on taxable income and extra withholdings, see IRS Pub. 505: Tax Withholding and Estimated Tax guide.

Cambiar mi información fiscal federal y estatal

02/21/2024

 

 

 

 

 

 

 

 

21 febrero 2024

Change Mailing Address  

Dirección postal

02/21/2024

21 febrero 2024

Change Phone Numbers Overview - View/Add/Delete

Ver / Agregar / Eliminar mis números de teléfono Descripción general

02/21/2024

21 febrero 2024

Change Voluntary Deductions (Allotments)

Cambiar mis deducciones voluntarias (asignaciones)

02/21/2024

21 febrero 2024

Password Overview - Change/Forgotten Password - https://hcm.direct-access.uscg.mil

If you have trouble, call PPC at 1-866-772-8724 to speak to a Customer Service Representative. You may also contact us via e-mail to ppc-dg-customercare@uscg.mil (click email address for template of required information).

Descripción general de la contraseña

02/21/2024

 

21 febrero 2024

Updating Your Security Question

Actualización de la pregunta de seguridad

02/21/2024

21 febrero 2024

Verification of Pay Award Letter

Attention Former Spouse: The DA self-service component does not support Award Letters being created for Former Spouses (FSPAs). Please submit a request through an e-mail to ppc-dg-customercare@uscg.mil and we will be able to manually create it for you.

Verificación de la carta de adjudicación de pago

02/21/2024

 

21 febrero 2024

View My Final Pay Beneficiary

Ver el beneficiario de mi pago final

02/21/2024

21 febrero 2024

View My Payslip

Ver mi nómina

02/21/2024

21 febrero 2024

View/Print My Year End Forms Overview

Ver/Imprimir Mis Formularios de Fin de Año Resumen

02/21/2024

21 febrero 2024