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U. S. Coast Guard Pay & Personnel Center

Retiree & Annuitant Services (RAS) Branch

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Password Reset Guidance

During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER has NOT changed from what the user originally established for "What is your mother's maiden name?"

For those who have tried to use the Forgot Password feature and have been locked out of DA, please email PPC-DG-CustomerCare@uscg.mil to request a temporary password. Once logged into DA, you will need to follow the user guide below to change your security question, answer, or both.

It is recommended that users who originally selected "What is your mother's maiden name?" as their Forgot Password security question, log into DA and follow the user guide below to change the security question, answer, or both.

Password Reset Guide.

First Time User?

How to Access Your Self Service Account

If you're new to Self Service here's how to get started:

Download and read the First Time Logon Guide  or watch this video tutorial for Retired Pay guide. It will provide you with the information you need to logon and setup your self service account. After reading the guide you will know that:

  • Your User ID is your Employee ID number
  • Your first time use password is THeUSCG + last 4 of your SSN @ four digit birth year. For example, if the last 4 digits of your SSN are 1234 and you were born in 1956, your default password is THeUSCG1234@1956.
  • Your password is case sensitive, so be sure to capitalize the CG when you type it in.
  • You must change your password from the default the first time you login.
    1. Global Pay passwords must:
      1. Be between 15 and 32 characters long:
      2. Include at least 1 number, and
      3. Have at least 1 special character. For example, ! @ # $ % & * ( ) - + \ | [ { ] } ; : / ? .
    2. Passwords are case sensitive. You should use both lowercase and capital letters in your password.
    3. Your password cannot be the same as your User ID.
    4. Don't use passwords that are based on personal or any other type of information that can be easily accessed or guessed such as your address or children's names.
  • You must select a Security Question and provide an answer to be used in the event you forget your password.
  • You must provide an e-mail address to be used with your account.

System Requirements:

  • A PC or MAC desktop or laptop computer. Tablets and mobile phones are not supported. 
  • An Internet web browser must be installed. The web browser must be the most current, up-to-date, version available for your operating system. Current versions of the following web browsers are known to work with Direct Access: Chrome, Microsoft Edge, Firefox, and Internet Explorer.
  • Adobe Acrobat Reader must be installed in order to view payslips, tax forms, and other files generated in portable document format (PDF). Visit https://get.adobe.com/reader/ to download and install Acrobat Reader. The program is free.
  • “Pop-Up blockers” must be disabled in order to view payslips and tax forms. Follow the instructions for your installed web browser to disable the Pop-Up blocker.
CONTACT US

Self-Service

Use Direct Access Direct Access (DA) Self-Service

BookDA User Guides

E-Mail 

PPC-DG-CustomerCare@uscg.mil 

Mailing address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

Fax Machine

(785) 339-3770

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Direct Access Retiree Self-Service Guides

The most convenient way to view your Retiree/Annuitant Payslip and manage your account is through Direct Access Self-Service, our online account management system. Direct Access Self-Service provides faster service, security, accessibility and reliability to all PPC (RAS) customers worldwide.

Direct Access Logon PageSign In at https://hcm.direct-access.uscg.mil/

The following guides and tutorials will help familiarize you with software applications in Direct  Access Self Service:

Topic Procedure
Guide (PDF)		 Video
Tutorial
Initial Direct Access Sign On - Logon for the first time and change your password, add your email address and setup the forgotten password reset feature 

 

 03/23/2021

06/21/2019 (Also see Password Change/Reset, below)

Compatible Browsers & Turn Off Pop-Up Blockers 07/09/2019
Allotments - Start, Stop, or Change Allotments 03/01/2021

Start Allotment 06/03/2019

View/Change Allotment 06/03/2019

Stop Allotment 06/03/2019
Mailing Address - View or Change Mailing Address 03/01/2021 09/04/2019
Phone Numbers - View, Add or Delete My Phone Numbers 03/01/2021 06/28/2019
Email Address -  View, Add, or Delete My Email Address 03/01/2021 09/11/2019
Final Pay - View Final Pay Beneficiaries  03/01/2021 07/09/2019
Pay Delivery -  Make changes to your direct deposit information 03/01/2021 05/30/2019
Password Reset - Change Password / Use Forgot Password (Part of Initial Logon Guide)

If you've already setup your account per the instructions above but you've forgotten your password just follow these steps to reset it:

  1. Go to https://hcm.direct-access.uscg.mil click "Forgot My Password."
  2. Enter your User ID and click the Continue button.

    Note: If your account is not setup, an error message will display. You will need to contact PPC and request a new password. Call 1-866-772-8724 to speak to a Customer Service Representative.

  3. If your account is properly setup (You have entered your e-mail address and setup a security question and response) the system will send a password reset link via email.

    What town were your born in? During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER has NOT changed from what the user originally established for "What is your mother's maiden name?"

    Note: If the e-mail address associated with your account is no longer valid or if you have forgotten the answer to your security question, you will need to contact PPC and request a new password. Call 1-866-772-8724 to speak to a Customer Service Representative.

  4. Follow the instructions in the email to access the password reset page.

If you have trouble, call PPC at 1-866-772-8724 to speak to a Customer Service Representative. You may also contact us via e-mail to ppc-dg-customercare@uscg.mil.

 03/23/2021

06/24/2019 Change PW

06/24/2019 Forgot PW

Security Questions - Updating 

This guide provides Retirees, Annuitants, and Former Spouses the procedures for updating their security question in Direct Access (DA) if they need to utilize the Forgot Password feature at a later date.   

 12/22/2021  

Tax Withholding - Change your Federal and/or State Income Tax Withholding 

Caution: Please review the guidance for completing the "Other Adjustments" section very carefully. It is recommend to consult a tax specialist prior to completing this area.

Step 4: Other Adjustments – (These fields (a,b,&c) can, and in most cases, be left blank)

(a) Other Income (NOT FROM OTHER JOBS) – this should be the total of your other estimated income for the year, if any (whole number only with no decimal). See NOTE.

(b) Deductions – if you expect to claim deductions other than the basic standard deduction and want to reduce your tax withholding to account for these, enter the amount here (Page 3, Line 5 of 2020 W-4).

(c) Extra Withholding – Enter in this step any additional tax you want withheld from your pay each pay period (whole number only with no decimal). 

NOTE: Do NOT enter income from other jobs where that income is already taxed. For more information on taxable income and extra withholdings, see IRS Pub. 505: Tax Withholding and Estimated Tax guide.

 12/09/2021 05/30/2019
Tax Statements - View, print or save your IRS Form 1099R/1095 03/01/2021 07/09/2019
Pay Slips - View, print or save your Pay Slip/Retiree Account Statement  03/01/2021 07/09/2019 
Pay Slip Mailings and Newsletter Mailings - Elect to discontinue receiving Pay Slips or Newsletters by mail  03/01/2021 05/30/2019 

 

Password Reset Guidance

During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER has NOT changed from what the user originally established for "What is your mother's maiden name?"

For those who have tried to use the Forgot Password feature and have been locked out of DA, please email PPC-DG-CustomerCare@uscg.mil to request a temporary password. Once logged into DA, you will need to follow the user guide below to change your security question, answer, or both.

It is recommended that users who originally selected "What is your mother's maiden name?" as their Forgot Password security question, log into DA and follow the user guide below to change the security question, answer, or both.

Password Reset Guide.