USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Retiree & Annuitant Services (RAS) Branch

Direct Access Retiree Self-Service Guides

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

Sign In at https://hcm.direct-access.uscg.mil/

You can manage the items below through Direct Access (DA) Self-Service. This is the most convenient way to process requests, is available 24/7, and the changes are captured in our pay system NEARLY IMMEDIATELY. Please click on the title for information on how to use Direct Access (DA) Self-Service, explore other contact methods, and obtain required information/documents.

Due to an increase in suspicious activity and attempts to access the accounts of our customers, PPC is taking steps to ensure the safety and security of your account. To ensure the identity of customers we are providing services for, PPC will now require a form and or an email template found below to support the changes we make on your behalf. PPC will no longer be completing account changes over the phone.

NOTE: All requests submitted must include EMPLID and or last 4 of SSN, failure to provide will result in no action taken. PPC Ticket System does not reply with an assigned number.

NOTE: PPC Call Center Technicians are prohibited from performing most inquiries.

Retiree FastPass Now Available! To avoid a wait time, Retirees/Annuitants can now submit a PPC Retiree FastPass ticket.

USER GUIDE TopicS	Revision Date
Change Delivery Options You can view and update your delivery options for Payslip and Retiree Newsletter by using Direct Access (DA) Self-Service. IMPORTANT: Planned Changes for Mailing of Long Blue Line > United States Coast Guard > Coast Guard Pay and Personnel News Cambiar las opciones de entrega	02/21/2024 21 febrero 2024
Change Electronic Funds Transfer (EFT)/Direct Deposit You can update your Direct Deposit in Direct Access. If you cannot access the self-service system, you may provide updated direct deposit completing form CG-2015, Pay Delivery Worksheet, and emailing to ppc-dg-customercare@uscg.mil or mailing it to us at: Commanding Officer (RAS) U. S. Coast Guard Pay & Personnel Center 444 SE Quincy St Topeka KS 66683-3591 Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt. Report a Missing Payment - The majority of returned payments are the result of outdated banking information in our pay system. Providing updated banking information to other government entities (e. g., DEERS, VA) does not update your information with PPC-RAS and vice versa. Note – Returned Allotment: If the returned payment is an allotment, it is our standard process to stop the allotment and send the money to your direct deposit account on our next available off cycle. If you need to restart the allotment, we will need new banking information and policy numbers if applicable. Note – Returned Net Pay: It is our process to make several attempts to reach you and check our system for updates, if new banking information is not received by the 8^th of the month your pay account will be placed into a held pay status until new banking information is received. Held pay is released once the member has provided the required information/ documents. If this is done by the 10th of the month the held pay should be released on the next available on-cycle payment, normally the 1st of the month. If this is done after the 10^th, however, the held pay may take 45 to 60 days to be released. Cambiar Transferencia Electrónica de Fondos (EFT)/Depósito Directo	09/04/2024 04 Septiembre 2024
Change Email Address Overview -View/Add/Delete You can update your e-mail address in Direct Access (DA) Self-Service. If you cannot access the self-service system, you may report changes by emailing ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information so we can process your request: Emplid ID or last 4 of your SSN What you would like us to update: Your phone/email in case we need additional information Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt. Ver/Agregar/Eliminar mi dirección de correo electrónico Descripción general	02/21/2024 21 febrero 2024
Change Federal and State Tax Information You can change your federal and state income tax withholding in Direct Access (DA) Self-Service. Caution: Please review the guidance for completing the "Other Adjustments" section very carefully. It is recommended to consult a tax specialist prior to completing this area. Step 4: Other Adjustments – *(These fields (a,b,&c) can, and in most cases, be left blank)* (a) Other Income (NOT FROM OTHER JOBS) – this should be the total of your other estimated income for the year, if any (whole number only with no decimal). See NOTE. (b) Deductions – if you expect to claim deductions other than the basic standard deduction and want to reduce your tax withholding to account for these, enter the amount here (Page 3, Line 5 of 2020 W-4). (c) Extra Withholding – Enter in this step any additional tax you want withheld from your pay each pay period (whole number only with no decimal). NOTE: Do NOT enter income from other jobs where that income is already taxed. For more information on taxable income and extra withholdings, see IRS Pub. 505: Tax Withholding and Estimated Tax guide. When you are setting up or changing your taxes for your retired or annuitant pay, please always use the W-4 form. According to the IRS, the W-4P form is to be used for periodic payments OR for annuity pay. Please note that PPC/RAS will accept the W-4 form for all tax withholding requests/adjustments (e.g., Retirees, Annuitants, Former Spouses). Please feel free to review the following IRS guidance for more specifics: About Form W-4P, Withholding Certificate for Periodic Pension or Annuity Payments \| Internal Revenue Service (irs.gov) Federal Taxes If you cannot use Direct Access (DA) Self-service, fill out the latest version of the IRS W-4, Employee's Withholding Allowance Certificate (Adobe Acrobat Format) and email it to ppc-dg-customercare@uscg.mil. State Taxes If you cannot use Direct Access (DA) Self-service, please submit an email to ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template) and provide the following information: Identify the state for which you want taxes withheld. Monthly amount you want withheld (must be whole dollar amount and at least $10 a month) If you want to change your state of residence for Federal tax purposes. Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt. Cambiar mi información fiscal federal y estatal	02/21/2024 21 febrero 2024
Change Mailing Address You can update your address in Direct Access (DA) Self-Service. Note: Changing your address does not update your state taxes. If you need to update your state taxes, please refer to the Change Federal & State Tax Information section. If you cannot access the self-service system, you may report changes by emailing ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information so we can process your request: Emplid ID or last 4 of your SSN What you would like us to update: Your phone/email in case we need additional information Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt. Dirección postal	02/21/2024 21 febrero 2024
Change Phone Numbers Overview - View/Add/Delete You can update your phone number in Direct Access (DA) Self-Service. If you cannot access the self-service system, you may report changes by emailing ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information so we can process your request: Emplid ID or last 4 of your SSN What you would like us to update: Your phone/email in case we need additional information Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt. Ver / Agregar / Eliminar mis números de teléfono Descripción general	02/21/2024 21 febrero 2024
Change Voluntary Deductions (Allotments) You can start, modify, and stop allotment in Direct Access (DA) Self-Service. If you cannot access the self-service system, please fill out a CG-7221, Retired Allotment Authorization form and email it to ppc-dg-customercare@uscg.mil Note: Requests received outside of Direct Access (DA) Self-Service have a processing time of 60 days after receipt. Cambiar mis deducciones voluntarias (asignaciones)	02/21/2024 21 febrero 2024
Verification of Pay Award Letter Our pay verification letter is a combination of a standard letter and your payslip. The two documents together provide your pay details and inform the financial institution that the pay will continue throughout your lifetime. You can use Direct-Access Self-Service to view and print a Verification of Pay Award Letter and your Payslip. Attention Former Spouse: The DA self-service component does not support Award Letters being created for Former Spouses (FSPAs). Please submit a request through an e-mail to ppc-dg-customercare@uscg.mil and we will be able to manually create it for you. Note: If your lender does not accept this format, we will need a letter from the lender explaining why. Requests received for a different format has a processing time of 45 to 60 days. Verificación de la carta de adjudicación de pago	02/21/2024 21 febrero 2024
View My Final Pay Beneficiary You can view your final pay beneficiary using Direct Access (DA) Self-Service. If you would like to update this information, please complete a CG-3600 and email it to ppc-dg-customercare@uscg.mil. Note: is only used for final pay beneficiaries. It is NOT used for designating beneficiaries under the Survivor Benefit Plan (SBP). Ver el beneficiario de mi pago final	02/21/2024 21 febrero 2024
View My Payslip You can view, download, and print your monthly payslips using Direct Access (DA) Self-Service. Payslips are available about 2 days prior to the pay day and are visible for 24 months. If you cannot access Direct Access (DA) Self Service, please email your request to ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information: Emplid ID or last 4 of your SSN, The Month / Year payslip requested, Your phone/email in case we need additional information. Note: Requests received outside of Direct Access (DA) Self-service have a processing time of up 60 days after receipt. Ver mi nómina	02/21/2024 21 febrero 2024
View/Print My Year End Forms Overview You can download IRS Form 1099, dating back to 2013, and IRS Form 1095 (Affordable Health Care Act, Health Coverage). Notes: (1) 1099R’s are mailed out by 31 January each year. If your mailing address in DA was not updated by 17 December 2024, it is recommended to contact USPS to initiate a forwarding address to assist in delivery. Please allow 45 days for postal delivery starting from 1 February to arrive. (2) Replacement copy will only be available by electronic means through Self-Service in Direct Access. To Request a Corrected 1099R Please submit your request via e-mail to ppc-dg-customercare@uscg.mil. In the e-mail, please provide the following information: Your Full Name (First, Middle, Last) Your Employee ID or the last 4 of your social security number Tax Year you are requesting to have corrected A brief description of what you think is incorrect, include the box numbers from the form. Your contact information. Note: Requests for corrected 1099R have a processing time of up to 90 days. Ver/Imprimir Mis Formularios de Fin de Año Resumen	02/21/2024 21 febrero 2024

USER GUIDE TopicS

Revision Date

Change Delivery Options

You can view and update your delivery options for Payslip and Retiree Newsletter by using Direct Access (DA) Self-Service.

IMPORTANT: Planned Changes for Mailing of Long Blue Line > United States Coast Guard > Coast Guard Pay and Personnel News

Cambiar las opciones de entrega

02/21/2024

21 febrero 2024

Change Electronic Funds Transfer (EFT)/Direct Deposit

You can update your Direct Deposit in Direct Access.

If you cannot access the self-service system, you may provide updated direct deposit completing form CG-2015, Pay Delivery Worksheet, and emailing to ppc-dg-customercare@uscg.mil or mailing it to us at:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591

Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.

Report a Missing Payment - The majority of returned payments are the result of outdated banking information in our pay system. Providing updated banking information to other government entities (e. g., DEERS, VA) does not update your information with PPC-RAS and vice versa.

Note – Returned Allotment: If the returned payment is an allotment, it is our standard process to stop the allotment and send the money to your direct deposit account on our next available off cycle. If you need to restart the allotment, we will need new banking information and policy numbers if applicable.

Note – Returned Net Pay: It is our process to make several attempts to reach you and check our system for updates, if new banking information is not received by the 8^th of the month your pay account will be placed into a held pay status until new banking information is received. Held pay is released once the member has provided the required information/ documents. If this is done by the 10th of the month the held pay should be released on the next available on-cycle payment, normally the 1st of the month. If this is done after the 10^th, however, the held pay may take 45 to 60 days to be released.

Cambiar Transferencia Electrónica de Fondos (EFT)/Depósito Directo

09/04/2024

04 Septiembre 2024

Change Email Address Overview -View/Add/Delete

You can update your e-mail address in Direct Access (DA) Self-Service. If you cannot access the self-service system, you may report changes by emailing ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information so we can process your request:

Emplid ID or last 4 of your SSN
What you would like us to update:
Your phone/email in case we need additional information

Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.

Ver/Agregar/Eliminar mi dirección de correo electrónico Descripción general

02/21/2024

21 febrero 2024

Change Federal and State Tax Information

You can change your federal and state income tax withholding in Direct Access (DA) Self-Service.

Caution: Please review the guidance for completing the "Other Adjustments" section very carefully. It is recommended to consult a tax specialist prior to completing this area.

Step 4: Other Adjustments – (These fields (a,b,&c) can, and in most cases, be left blank)

(a) Other Income (NOT FROM OTHER JOBS) – this should be the total of your other estimated income for the year, if any (whole number only with no decimal). See NOTE.

(b) Deductions – if you expect to claim deductions other than the basic standard deduction and want to reduce your tax withholding to account for these, enter the amount here (Page 3, Line 5 of 2020 W-4).

(c) Extra Withholding – Enter in this step any additional tax you want withheld from your pay each pay period (whole number only with no decimal).

NOTE: Do NOT enter income from other jobs where that income is already taxed. For more information on taxable income and extra withholdings, see IRS Pub. 505: Tax Withholding and Estimated Tax guide.

When you are setting up or changing your taxes for your retired or annuitant pay, please always use the W-4 form. According to the IRS, the W-4P form is to be used for periodic payments OR for annuity pay. Please note that PPC/RAS will accept the W-4 form for all tax withholding requests/adjustments (e.g., Retirees, Annuitants, Former Spouses).

Please feel free to review the following IRS guidance for more specifics:

About Form W-4P, Withholding Certificate for Periodic Pension or Annuity Payments | Internal Revenue Service (irs.gov)

Federal Taxes

If you cannot use Direct Access (DA) Self-service, fill out the latest version of the IRS W-4, Employee's Withholding Allowance Certificate (Adobe Acrobat Format) and email it to ppc-dg-customercare@uscg.mil.

State Taxes

If you cannot use Direct Access (DA) Self-service, please submit an email to ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template) and provide the following information:

Identify the state for which you want taxes withheld.
Monthly amount you want withheld (must be whole dollar amount and at least $10 a month)
If you want to change your state of residence for Federal tax purposes.

Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.

Cambiar mi información fiscal federal y estatal

02/21/2024

21 febrero 2024

Change Mailing Address

You can update your address in Direct Access (DA) Self-Service. Note: Changing your address does not update your state taxes. If you need to update your state taxes, please refer to the Change Federal & State Tax Information section. If you cannot access the self-service system, you may report changes by emailing ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information so we can process your request:

Emplid ID or last 4 of your SSN
What you would like us to update:
Your phone/email in case we need additional information

Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.

Dirección postal

02/21/2024

21 febrero 2024

Change Phone Numbers Overview - View/Add/Delete

You can update your phone number in Direct Access (DA) Self-Service. If you cannot access the self-service system, you may report changes by emailing ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information so we can process your request:

Emplid ID or last 4 of your SSN
What you would like us to update:
Your phone/email in case we need additional information

Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.

Ver / Agregar / Eliminar mis números de teléfono Descripción general

02/21/2024

21 febrero 2024

Change Voluntary Deductions (Allotments)

You can start, modify, and stop allotment in Direct Access (DA) Self-Service.

If you cannot access the self-service system, please fill out a CG-7221, Retired Allotment Authorization form and email it to ppc-dg-customercare@uscg.mil

Note: Requests received outside of Direct Access (DA) Self-Service have a processing time of 60 days after receipt.

Cambiar mis deducciones voluntarias (asignaciones)

02/21/2024

21 febrero 2024

Verification of Pay Award Letter

Our pay verification letter is a combination of a standard letter and your payslip. The two documents together provide your pay details and inform the financial institution that the pay will continue throughout your lifetime. You can use Direct-Access Self-Service to view and print a Verification of Pay Award Letter and your Payslip.

Attention Former Spouse: The DA self-service component does not support Award Letters being created for Former Spouses (FSPAs). Please submit a request through an e-mail to ppc-dg-customercare@uscg.mil and we will be able to manually create it for you.

Note: If your lender does not accept this format, we will need a letter from the lender explaining why. Requests received for a different format has a processing time of 45 to 60 days.

Verificación de la carta de adjudicación de pago

02/21/2024

21 febrero 2024

View My Final Pay Beneficiary

You can view your final pay beneficiary using Direct Access (DA) Self-Service.

If you would like to update this information, please complete a CG-3600 and email it to ppc-dg-customercare@uscg.mil.

Note: is only used for final pay beneficiaries. It is NOT used for designating beneficiaries under the Survivor Benefit Plan (SBP).

Ver el beneficiario de mi pago final

02/21/2024

21 febrero 2024

View My Payslip

You can view, download, and print your monthly payslips using Direct Access (DA) Self-Service. Payslips are available about 2 days prior to the pay day and are visible for 24 months.

If you cannot access Direct Access (DA) Self Service, please email your request to ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information:

Emplid ID or last 4 of your SSN,
The Month / Year payslip requested,
Your phone/email in case we need additional information.

Note: Requests received outside of Direct Access (DA) Self-service have a processing time of up 60 days after receipt.

Ver mi nómina

02/21/2024

21 febrero 2024

View/Print My Year End Forms Overview

You can download IRS Form 1099, dating back to 2013, and IRS Form 1095 (Affordable Health Care Act, Health Coverage). Notes: (1) 1099R’s are mailed out by 31 January each year. If your mailing address in DA was not updated by 17 December 2024, it is recommended to contact USPS to initiate a forwarding address to assist in delivery. Please allow 45 days for postal delivery starting from 1 February to arrive. (2) Replacement copy will only be available by electronic means through Self-Service in Direct Access.

To Request a Corrected 1099R

Please submit your request via e-mail to ppc-dg-customercare@uscg.mil. In the e-mail, please provide the following information:

Your Full Name (First, Middle, Last)
Your Employee ID or the last 4 of your social security number
Tax Year you are requesting to have corrected
A brief description of what you think is incorrect, include the box numbers from the form.
Your contact information.

Note: Requests for corrected 1099R have a processing time of up to 90 days.

Ver/Imprimir Mis Formularios de Fin de Año Resumen

02/21/2024

21 febrero 2024

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.