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Retiree & Annuitant Services (RAS) Branch


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E-Mail:  PPC-DG-CustomerCare@uscg.mil 

Mailing address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:  (866) 772-8724

Fax Machine:  (785) 339-3770

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Password Reset Guidance

During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER HAS NOT changed from what the user originally established for "What is your mother's maiden name?"

For those who have tried to use the Forgot Password feature and have been locked out of DA, please email ppc-dg-customercare@uscg.mil (click email address for template of required information) to request a temporary password. Once logged into DA, you will need to follow the user guide below to change your security question, answer, or both.

It is recommended that users who originally selected "What is your mother's maiden name?" as their Forgot Password security question, log into DA and follow the user guide below to change the security question, answer, or both.


Direct Access Retiree Self-Service Guides

The most convenient way to view your Retiree/Annuitant Payslip and manage your account is through Direct Access Self-Service, our online account management system. Direct Access Self-Service provides faster service, security, accessibility and reliability to all PPC (RAS) customers worldwide.

Direct Access Logon PageSign In at https://hcm.direct-access.uscg.mil/

The following guides and tutorials will help familiarize you with software applications in Direct Access Self Service:

Revision Date

FIRST TIME USER - Initial Direct Access Sign On (Select the red box) 

Welcome to Direct Access!

Once you complete the Initial Sign On process as a new user, please refer to all the available User Guides listed below for updates, changes, and viewing your Self-Service capabilities. 


Change Delivery Options


Change Electronic Funds Transfer (EFT)/Direct Deposit


Change Email Address Overview -View/Add/Delete 


Change Federal & State Tax Information

Caution: Please review the guidance for completing the "Other Adjustments" section very carefully. It is recommend to consult a tax specialist prior to completing this area.

Step 4: Other Adjustments – (These fields (a,b,&c) can, and in most cases, be left blank)

(a) Other Income (NOT FROM OTHER JOBS) – this should be the total of your other estimated income for the year, if any (whole number only with no decimal). See NOTE.

(b) Deductions – if you expect to claim deductions other than the basic standard deduction and want to reduce your tax withholding to account for these, enter the amount here (Page 3, Line 5 of 2020 W-4).

(c) Extra Withholding – Enter in this step any additional tax you want withheld from your pay each pay period (whole number only with no decimal). 

NOTE: Do NOT enter income from other jobs where that income is already taxed. For more information on taxable income and extra withholdings, see IRS Pub. 505: Tax Withholding and Estimated Tax guide.


Change Mailing Address  


Change Phone Numbers Overview - View/Add/Delete


Change Voluntary Deductions (Allotments)


Password Overview - Change/Forgotten Password - https://hcm.direct-access.uscg.mil

If you have trouble, call PPC at 1-866-772-8724 to speak to a Customer Service Representative. You may also contact us via e-mail to ppc-dg-customercare@uscg.mil (click email address for template of required information).


Updating Your Security Question 02/21/2024

Verification of Pay Award Letter

Attention Former Spouse: The DA self-service component does not support Award Letters being created for Former Spouses (FSPAs). Please submit a request through an e-mail to ppc-dg-customercare@uscg.mil and we will be able to manually create it for you.


View My Final Pay Beneficiary


View My Payslip


View/Print My Year End Forms Overview