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U. S. Coast Guard Pay & Personnel Center

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Contact PPC (RAS)

Mailing address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(800) 772-8724
(785) 339-3415

Fax

(785) 339-3770

Self-Service

Use Direct Access https://hcm.direct-access.us/

E-Mail

PPC-DG-RAS@uscg.mil


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BRS Info

Retiree & Annuitant Services (RAS) Branch

Introduction

The most convenient way to view your Retiree/Annuitant Payslip and manage your account is through Direct-Access Pay Self Service, our online account management system. Direct-Access Self Service provides faster service, security, accessibility and reliability to all PPC (RAS) customers worldwide.

Direct Access Logon PageSign into Direct Access

How to Access Your Direct-Access Self Service Account

First Time User?

If you're new to Self Service here's how to get started:

Download and read the First Time Logon Guide  for Retired Pay guide. It will provide you with the information you need to logon and setup your self service account. After reading the guide you will know that:

  • Your User ID is your Employee ID number
  • Your first time use password is CG + last 4 of your SSN @ four digit birth year. For example, if the last 4 digits of your SSN are 1234 and you were born in 1956, your default password is CG1234@1956.
  • Your password is case sensitive, so be sure to capitalize the CG when you type it in.
  • You must change your password from the default the first time you login.
    1. Global Pay passwords must:
      1. Be between 15 and 32 characters long:
      2. Include at least 1 number, and
      3. Have at least 1 special character. For example, ! @ # $ % & * ( ) - + \ | [ { ] } ; : / ? .
    2. Passwords are case sensitive. You should use both lowercase and capital letters in your password.
    3. Your password cannot be the same as your User ID.
    4. Don't use passwords that are based on personal or any other type of information that can be easily accessed or guessed such as your address or children's names.
  • You must select a Security Question and provide an answer to be used in the event you forget your password.
  • You must provide an e-mail address to be used with your account.

System Requirements:

  • A PC or MAC desktop or laptop computer. Tablets and mobile phones are not supported. 
  • An Internet web browser must be installed. The web browser must be the most current, up-to-date, version available for your operating system. Current versions of the following web browsers are known to work with Direct Access: Chrome, Microsoft Edge, Firefox, and Internet Explorer.
  • Adobe Acrobat Reader must be installed in order to view payslips, tax forms, and other files generated in portable document format (PDF). Visit https://get.adobe.com/reader/ to download and install Acrobat Reader. The program is free.
  • “Pop-Up blockers” must be disabled in order to view payslips and tax forms. Follow the instructions for your installed web browser to disable the Pop-Up blocker.

Direct Access Logon PageSign into Direct Access

Forgot Password?

If you've already setup your account per the instructions above but you've forgotten your password just follow these steps to reset it:

  1. Go to https://hcm.direct-access.us click "Forgot My Password."
  2. Enter your User ID and click the Continue button.

    Note: If your account is not setup, an error message will display. You will need to contact PPC and request a new password. Call 1-800-772-8724 to speak to a Customer Service Representative.

  3. If your account is properly setup (You have entered your e-mail address and setup a security question and response) the system will send a password reset link via email.

    Note: If the e-mail address associated with your account is no longer valid or if you have forgotten the answer to your security question, you will need to contact PPC and request a new password. Call 1-800-772-8724 to speak to a Customer Service Representative.

  4. Follow the instructions in the email to access the password reset page.

If you have trouble, call PPC at 1-800-772-8724 to speak to a Customer Service Representative.