Direct Access Retiree Self-Service Guides
The most convenient way to view your Retiree/Annuitant Payslip and manage your account is through Direct Access Self-Service, our online account management system. Direct Access Self-Service provides faster service, security, accessibility and reliability to all PPC (RAS) customers worldwide.
Sign In at https://hcm.direct-access.uscg.mil/
The following guides and tutorials will help familiarize you with software applications in Direct Access Self Service:
| Topic |
Procedure
Guide (PDF) |
Video
Tutorial |
| Initial Direct Access Sign On - Logon for the first time and change your password, add your email address and setup the forgotten password reset feature
|
03/23/2021 |
06/21/2019 (Also see Password Change/Reset, below)
Compatible Browsers & Turn Off Pop-Up Blockers 07/09/2019
|
| Allotments - Start, Stop, or Change Allotments |
03/01/2021 |
Start Allotment 06/03/2019
View/Change Allotment 06/03/2019
Stop Allotment 06/03/2019
|
| Mailing Address - View or Change Mailing Address |
03/01/2021 |
09/04/2019 |
| Phone Numbers - View, Add or Delete My Phone Numbers |
03/01/2021 |
06/28/2019 |
| Email Address - View, Add, or Delete My Email Address |
03/01/2021 |
09/11/2019 |
| Final Pay - View Final Pay Beneficiaries |
03/01/2021 |
07/09/2019 |
| Pay Delivery - Make changes to your direct deposit information |
03/01/2021 |
05/30/2019 |
| Password Reset - Change Password / Use Forgot Password (Part of Initial Logon Guide)
If you've already setup your account per the instructions above but you've forgotten your password just follow these steps to reset it:
- Go to https://hcm.direct-access.uscg.mil click "Forgot My Password."
- Enter your User ID and click the Continue button.
Note: If your account is not setup, an error message will display. You will need to contact PPC and request a new password. Call 1-866-772-8724 to speak to a Customer Service Representative.
- If your account is properly setup (You have entered your e-mail address and setup a security question and response) the system will send a password reset link via email.
What town were your born in? During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER has NOT changed from what the user originally established for "What is your mother's maiden name?"
Note: If the e-mail address associated with your account is no longer valid or if you have forgotten the answer to your security question, you will need to contact PPC and request a new password. Call 1-866-772-8724 to speak to a Customer Service Representative.
- Follow the instructions in the email to access the password reset page.
If you have trouble, call PPC at 1-866-772-8724 to speak to a Customer Service Representative. You may also contact us via e-mail to ppc-dg-customercare@uscg.mil.
|
03/23/2021 |
06/24/2019 Change PW
06/24/2019 Forgot PW
|
|
Tax Withholding - Change your Federal and/or State Income Tax Withholding
Caution: Please review the guidance for completing the "Other Adjustments" section very carefully. It is recommend to consult a tax specialist prior to completing this area.
Step 4: Other Adjustments – (These fields (a,b,&c) can, and in most cases, be left blank)
(a) Other Income (NOT FROM OTHER JOBS) – this should be the total of your other estimated income for the year, if any (whole number only with no decimal). See NOTE.
(b) Deductions – if you expect to claim deductions other than the basic standard deduction and want to reduce your tax withholding to account for these, enter the amount here (Page 3, Line 5 of 2020 W-4).
(c) Extra Withholding – Enter in this step any additional tax you want withheld from your pay each pay period (whole number only with no decimal).
NOTE: Do NOT enter income from other jobs where that income is already taxed. For more information on taxable income and extra withholdings, see IRS Pub. 505: Tax Withholding and Estimated Tax guide.
|
03/01/2021 |
05/30/2019 |
| Tax Statements - View, print or save your IRS Form 1099R/1095 |
03/01/2021 |
07/09/2019 |
| Pay Slips - View, print or save your Pay Slip/Retiree Account Statement |
03/01/2021 |
07/09/2019 |
| Pay Slip Mailings and Newsletter Mailings - Elect to discontinue receiving Pay Slips or Newsletters by mail |
03/01/2021 |
05/30/2019 |
Password Reset Guidance
During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER has NOT changed from what the user originally established for "What is your mother's maiden name?"
For those who have tried to use the Forgot Password feature and have been locked out of DA, please email PPC-DG-CustomerCare@uscg.mil to request a temporary password. Once logged into DA, you will need to follow the user guide below to change your security question, answer, or both.
It is recommended that users who originally selected "What is your mother's maiden name?" as their Forgot Password security question, log into DA and follow the user guide below to change the security question, answer, or both.
Password Reset Guide.