Sign into Direct Access

First Time User?

If you're new to Self Service here's how to get started:

If you retired prior to 1 April 2018 - Send an email to ppc-dg-customercare@uscg.mil asking for your account to be established.

If you retired on or after 1 April 2018 - follow these steps:

Download and read the First Time Logon Guide  for Retired Pay guide. It will provide you with the information you need to logon and setup your self service account. After reading the guide you will know that:

• Your User ID is your Employee ID number
• Your first time use password is THeUSCG + last 4 of your SSN @ four digit birth year. For example, if the last 4 digits of your SSN are 1234 and you were born in 1956, your default password is THeUSCG1234@1956.
• Your password is case sensitive, so be sure to capitalize the CG when you type it in.
• You must change your password from the default the first time you login.
  1. Global Pay passwords must:
     1. Be between 15 and 32 characters long:
     2. Include at least 1 number, and
     3. Have at least 1 special character. For example, ! @ # $ % & * ( ) - + \ | [ { ] } ; : / ? .
  2. Passwords are case sensitive. You should use both lowercase and capital letters in your password.
  3. Your password cannot be the same as your User ID.
  4. Don't use passwords that are based on personal or any other type of information that can be easily accessed or guessed such as your address or children's names.
• You must select a Security Question and provide an answer to be used in the event you forget your password.
• You must provide an e-mail address to be used with your account.

System Requirements:

• A PC or MAC desktop or laptop computer. Tablets and mobile phones are not supported. 
• An Internet web browser must be installed. The web browser must be the most current, up-to-date, version available for your operating system. Current versions of the following web browsers are known to work with Direct Access: Chrome, Microsoft Edge, Firefox, and Internet Explorer.
• Adobe Acrobat Reader must be installed in order to view payslips, tax forms, and other files generated in portable document format (PDF). Visit https://get.adobe.com/reader/ to download and install Acrobat Reader. The program is free.
• “Pop-Up blockers” must be disabled in order to view payslips and tax forms. Follow the instructions for your installed web browser to disable the Pop-Up blocker.

Sign into Direct Access

If you've already setup your account per the instructions above but you've forgotten your password just follow these steps to reset it:

1. Go to https://hcm.direct-access.us click "Forgot My Password."
2. Enter your User ID and click the Continue button.

   Note: If your account is not setup, an error message will display. You will need to contact PPC and request a new password. Call 1-866-772-8724 to speak to a Customer Service Representative.

3. If your account is properly setup (You have entered your e-mail address and setup a security question and response) the system will send a password reset link via email.

   Note: If the e-mail address associated with your account is no longer valid or if you have forgotten the answer to your security question, you will need to contact PPC and request a new password. Call 1-866-772-8724 to speak to a Customer Service Representative.

4. Follow the instructions in the email to access the password reset page.

If you have trouble, call PPC at 1-866-772-8724 to speak to a Customer Service Representative. You may also contact us via e-mail to ppc-dg-customercare@uscg.mil.

The following guides and tutorials will help familiarize you with software applications in Direct  Access Self Service:

Topic	Procedure Guide (PDF)	Video Tutorial
Initial Direct Access Sign On - Logon for the first time and change your password, add your email address and setup the forgotten password reset feature    If you retired (or became entitled to SBP/FSPA) prior to 1 April 2018 - Send an email to ppc-dg-customercare@uscg.mil asking for your account to be established. The initial password in the guide won't work until setup by PPC. If you retired (or became entitled to SBP/FSPA) on or after 1 April 2018 - follow the steps in the guide for your initial password.	02/05/2019	08/06/2018
Allotments - Start, Stop, or Change Allotments	07/23/2018	Start Allotment 03/15/2019 View/Change Allotment 03/15/2019 Stop Allotment 03/18/2019
Mailing Address - View or Change Mailing Address	07/23/2018	07/23/2018
Phone Numbers - View, Add or Delete My Phone Numbers	07/23/2018	07/19/2018
Email Address -  View, Add, or Delete My Email Address	07/23/2018	08/06/2018
Final Pay - View Final Pay Beneficiaries	0723/2018	08/01/2018
Pay Delivery -  Make changes to your direct deposit information	07/23/2018	03/18/2019
Password Reset - Change Password / Use Forgot Password (Part of Initial Logon Guide)	07/25/2018	08/06/2018
Tax Withholding - Change your Federal and/or State Income Tax Withholding	07/23/2018	03/18/2019
Tax Statements - View, print or save your IRS Form 1099R/1095	07/25/2018	08/06/2018
Pay Slips - View, print or save your Pay Slip/Retiree Account Statement	03/14/2019	08/01/2018
Pay Slip Mailings and Newsletter Mailings - Elect to discontinue receiving Pay Slips or Newsletters by mail	07/23/2018	08/01/2018