The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides Travel Approving Officials support for travel claims and Servicing Personnel Office Auditors support for military HR/Pay issues. We also process incoming calls for retired pay technicians.
Before You Call or Submit a Ticket:
Military Pay & Personnel Issues: Per ALCOAST 497/14 (Para. 3), customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues. If the P&A Office cannot resolve it, the P&A Office is to contact the servicing SPO. If the serving SPO cannot resolve the issues, the SPO will contact PPC. Customers should not be contacting PPC directly for any pay or personnel issues. We will continue to reroute inquiries directly from customers back to the serving SPO, AND contact the servicing SPO Chief to inform them that the ticket was rerouted.
Travel and WEB-TPAX Issues: Member / PPC Communications – Per ALCGPSC 033/17, starting on 1 May, 2017 all travelers will work directly with their AOs to complete claims, resolve errors, and obtain information regarding claim status, audits, supplemental claims, travel policy, or requests for explanation of travel payments. This change will provide the most rapid resolution of members travel issues, will improve AO/traveler communications and efficiency, will improve AO proficiency and expertise, and will reduce overall claim processing and reimbursement times. If an issue cannot be resolved at the AO level, the AO will submit an electronic based ticket to PPC. Directions for submitting an electronic ticket can be found below. PPC Customer Care will continue to field emergency calls related to travel advances, debt collection overpayments, and other miscellaneous travel related emergencies.
Direct Access, Travel and TPAX Customer Care
Call 866-PPC-USCG (772-8724)
0730-1600 (Central time) M-F
For retired pay issues, we create trouble-tickets for review and action by the assigned retired pay technician.