U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Procedures & Development (P&D) Branch
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
For E-Gov Travel Sys (ETS) Call the
hotline: 1-866-800-USCG (8724)
Customer Care - PPC-DG-CustomerCare@uscg.mil
Web Content Manager - PPC-SMB-PPC-PD@uscg.mil
Report broken links
or other website
WebNow Upgraded to "Perceptive Experience" - New Link
Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Imaged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.
Links to Process Maps and Knowledge Base entries will take you to the CG Portal (CAC login required). Process Maps and User Guides are in Adobe Acrobat (PDF) file format and will open in a new window. Visit the Human Capital Management Military Human Resource Business Process Standardization (MHR-BPS) Publishing Site on the CG Portal to learn about Context Models and Process Models. You can also review this presentation on HCMS Modeling Elements to learn more.
Sign into Direct Access
Direct Access User Roles and Functions: Functional roles have been created to assist users with requesting roles. For example, instead of having to know which specific roles you need, you will select a “Functional Role”. Examples: CG SPO Technician, CG SPO Auditor, CG CGIS Investigator. Please visit the DA User Roles and Functions page for more information.
Individual Awards: 02/26/2021
Mass Update (Multiple members-Same award & date): 02/26/2021
Upon degree completion, students will request an official transcript be sent to ETQC-Registrar Office 300 E. Main Street, STE 1201, Norfolk, VA 23510
Visit ETQC's website https://www.forcecom.uscg.mil/Our-Organization/FORCECOM-UNITS/ETQC/VOLUNTARY-EDUCATION/ for specific procedures
(*) BAH Dependency Data Form - Delayed Processing - Changes you make in Personal Information/Dependent Information WILL NOT IMMEDIATELY APPEAR ON THE BAH DEPENDENCY DATA FORM. The form relies on an update process that runs daily at 0500 (EST) to pull data from for the form. Wait until after 0500 (EST) or until the next day before attempting to print the form. Includes procedures for printing by member employee ID and batch printing by department ID (SPO or unit).
Visit our PHS Officer Corps Direct Access User Guides page for PHS specific guides.
Required User Role for "Schedule a Query":
Only the user roles listed below have the ability to run a report that uses the Schedule a Query component.
Electronically Imaged PDR (EI-PDR) via Perceptive Content. Covers:
Can't open .XML files?
DA outputs some reports in extensible markup language format, these files have the .XML suffix. Windows 10 on the standard workstation doesn't have a default viewer for .XML files. To open an .XML file in Windows 10, use MS Excel. Save the file to your desktop, open MS Excel, select "Open", then "Browse", then "Desktop", and select the .XML file previously saved to the Desktop.
Retiree Self Service
Visit the Retiree & Annuitant Services (RAS) Branch Direct - Access Self - Service Page for user guides and tutorials for retirees and annuitants.
Reserve Specific Self-Service User Guides:
Annual Screening Questionnaire
Also see: Standard Occupational Code Listing (Spreadsheet listing SOC
codes. Provided for easier searching).
PCS eResume topic updated. New "Known Issue" reported - When completing a new PCS
eRésumé do not open multiple instances of DA with additional PCS eRésumé windows.
Going back and forth between multiple PCS eRésumé windows may result in unexpected
behavior (Example: Duplicate choices) and data file corruption.
Requesting Mobilization Volunteer Opportunities (Member Self-Service)
Apply for Mobilization Opportunities:
Also see: TSP "Webinar" Recordings (June & August 2018)
The EES Enlisted Evaluation Report Direct Access User Guide covers the following topics:
03/24/2016(Postgraduate/Advanced Education Endorsements)
Endorsing a Request
Annual Screening Questionnaire (ASQ) Command
Also see: Standard Occupational Code Listing ?(Spreadsheet listing SOC codes. Provided for easier searching).
The Reserve Inactive Duty for Training (IDT) Drills User Guide covers these topics:
IDT Drills - Schedule/Authorize Individual or Batch 07/31/2019
Understanding Reserve Pay Processing 10/28/2019
Verifying a Delay in Pay for a Reservist
Pay Calendars, Cuts and Timing 03/01/2019
Basic Allowance for Housing (BAH) Overview
BAH Without Dependents
BAH With Dependents
BAH Members in PCS Transit
BAH for Reserve Members
BAH Inadequate Quarters Rental Charge
BAH/COLA Report SPO User Guide
BAH/COLA Report SPO Tutorial
DA Pay Processing: Inactive BAH Case
Starting BAH 06/28/2019
Starting BAH for Reserve Members 08/22/2019
Starting BAH-TR 05/01/2019
Correcting BAH 07/08/2019
Stopping BAH 07/08/2019
Starting BAH After PCS 07/08/2019
Correcting - Inserting a BAH Row 07/09/2019
Enter RMM 12/03/2019
Correct, Delete, or Stop 10/19/2018
CGSMR Batch Process (start/stop SMR for multiple members) 09/02/2021
Overseas Housing Allowance (OHA)
See OHA tables for rates.
Stop (departing area) 09/11/2019
Stop (assigned government quarters) 09/18/2019
Chargeable Absences 03/11/2021
Non-Chargeable Absences 03/11/2021
How Correct or Delete Approved Absence Requests 10/17/2018
Chargeable absence request - CMD/SPO 10/24/2018
Non-Chargeable absence request by Proxy 10/30/2018
Chargeable absence request by Proxy 10/30/2018
How Correct or Delete Approved Non-Chargeable Absence Requests 10/18/2018
How to Correct or Delete Approved Chargeable Absence requests 10/22/2018.
Advances ( Pay, BAH, or OHA)
Defense Incident-Based Reporting System (DIBRS).
Cross Reference to 2019 Manual for Courts-Martial
1. Entering 08/28/2019
2. Approve or Deny 08/28/2019
3. Adding a Step 08/29/2019
4. Report 01/14/2020
Assignment Pay (AP)
Career Sea Pay (CSP)
Five Level Table and TDY Entitlement Rules
Career Sea Pay Premium (CSPP)
Note: If submitting transaction out-of-range the SPO will submit the CSPP Start Date Calculator Spreadsheet via a trouble-ticket to PPC customer care after approving the CSPP action request in Direct Access. Also submit the CSPP Start Date Calculator Spreadsheet via a trouble-ticket to PPC customer care if having trouble inputting or approving the transaction.
Known Issue: Career Sea Pay Premium (CSPP) for TACLETs - SPOs must submit trouble tickets to have CSPP pay out for CSPP eligible TACLET members who go TDY to a ship.
Also see: CG-2036, Career Sea Pay Premium Worksheet
Hardship Duty Location Pay for Designated Areas (HDP-L(DA))
a. Members may apply for HDP-ROM through their unit Personnel and Administration (P&A) office to their Servicing Personnel Office (SPO). Applications must be accompanied with the following documentation:
(1) Copy of order directing member into quarantine/isolation or restriction of movement. Such orders must include the beginning and ending dates of quarantine/isolation. (Memo Order Template. MS Word file format)
(2) Statement from member that they are required to pay out-of-pocket for the cost of their lodging without full or partial reimbursement. (Template for member's statement. Adobe PDF file format)
(3) Copy of the invoice for the quarters paid for out-of-pocket. Invoices or receipts for lodging with friends or family are not acceptable.
b. Unit P&A offices will review HDP-ROM applications for compliance with the conditions of eligibility and completeness and forward the applications to the unit’s SPO.
c. SPOs will submit HDP-ROM applications to PPC as a customer care ticket. Payment is authorized in arrears for the ordered ROM quarantine/isolation period.
Correct, Delete, or Stop 10/19/2018
Assistant Secretary of Defense Memo of 21 April 2020 provides a listing of re-designated imminent danger areas for purposes of payment of Imminent Danger Pay (IDP)
Assistant Secretary of Defense Memo of 04 June 2020 designates the land area of Saudi arabia for imminent danger pay effective 14 September 2019.
Special Duty Pay (SDP)
Correct, Delete, or Stop 10/19/2018
Federal & State Tax Withholding
PCS Orders & Endorsements
Please note the new order notes which are mandatory for all overseas PCS transfers. The order notes posted on the PSC Overseas Screening Page (CG Portal Link, will open in a new tab) are required to be added to the orders of any member traveling to an OCONUS location. Links to the mandatory order notes and other helpful information are located under the "Overseas News and Policy Announcements" heading on the right-hand side of the PSC Overseas Screening Page.
Career Sea Pay stops once a member departs on Resiliency Absence and there is no expectation for them to the departing unit upon termination of Resiliency Absence Permissive Orders (see ALCOAST COMDT NOTE 034/21; COVID-19 Major Cutter Resiliency Absence Update).
Resiliency Absence (ICW PCS departure) will be authorized on the PCS order and listed in Delay En route section as "Compensatory Absence". The absence must be entered following any leave en route and prior to proceed or travel time. Entering the absence in this order will stop CSP/CST on the day of departure and stop CGSMR the day prior to departure.
1) Formal training
2) Leave INCONUS
3) Leave OCONUS
4) Compensatory Absence (14 day resiliency absence)
5) Proceed time
6) Travel time.
07/23/2019 No Cost PCS Orders
Amend PCS Orders
Cancel Transfer Authorization or PCS Order Transaction
PCS Entitlements Auto Start-Stop
Lump Sum Leave Sale Overview
If member has reserve AD orders of exactly 30 days, DA does not credit 2.5 days of leave, therefore the SPO will need to submit a ticket to PPC to manually credit. Also, if a member has back to back consecutive reserve AD orders, where each order is less than 30 days individually, but combined consecutively equal 30 days, the SPO will also need to submit a ticket for PPC to manually credit leave.
Use the Leave Actions template (from https://www.dcms.uscg.mil/ppc/mas/#leaveaction) for submitting tickets.
Amend Reserve Active Duty Orders
Delay in Pay
for a Reservist 02/26/2019
Complete Separation Orders
Complete Member Separation
DD -214 Worksheet
(Also see Separations Flow to the DD-214)
Only Coast Guard personnel assigned duties in one of the 8 respective areas identified below can be granted access to the system (Click the links to view maps for each of the WIMS processes).
The primary purpose of the Portal for WIMS users is for easy and quick navigation to the data entry pages for a Work - Life Incident.
When there is an incident involving a non-USCG member, they must be added to the system. Follow the steps in this guide to add a non-employee.
The primary purpose of the NotePad is to record and track notes for an incident that has been entered into the system.
When there is an incident that requires information to be routed to another user with and without a form, the Action Request Page along with the Approval Workflow Engine (AWE) will be utilized in Direct Access.
All WIMS User Guides (all files from this page combined into a single file)
This is a running list of known issues and procedural highlights for the past few months. Items will be updated when resolved.
Electronically Imaged PDR (EI-PDR) via Perceptive Content user guide updated. Covers: