Official websites use .mil
Secure .mil websites use HTTPS
U. S. Coast Guard Pay & Personnel Center
Procedures & Development (P&D) Branch
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site. Click to subscribe
Commanding Officer (Staff Symbol) U.S. Coast Guard Pay & Personnel Center 444 S. E. Quincy St. Topeka, KS 66683-3591
(866) 772-8724 (785) 339-2200 For E-Gov Travel Sys (ETS) Call the hotline: 1-866-800-USCG (8724)
Customer Care - PPC-DG-CustomerCare@uscg.mil
Web Content Manager - PPC-SMB-PPC-PD@uscg.mil
https://hcm.direct-access.uscg.mil https://e2.gov.cwtsatotravel.com/
Report broken links or other website issues here
milConnect
Links to Process Maps and Knowledge Base entries will take you to the CG Portal (CAC login required). Process Maps and User Guides are in Adobe Acrobat (PDF) file format and will open in a new window. Visit the Human Capital Management Military Human Resource Business Process Standardization (MHR-BPS) Publishing Site on the CG Portal to learn about Context Models and Process Models. You can also review this presentation on HCMS Modeling Elements to learn more.
Sign into Direct Access
Direct Access User Roles and Functions: Functional roles have been created to assist users with requesting roles. For example, instead of having to know which specific roles you need, you will select a “Functional Role”. Examples: CG SPO Technician, CG SPO Auditor, CG CGIS Investigator. Please visit the DA User Roles and Functions page for more information.
Individual Awards: 02/26/2021
Mass Update (Multiple members-Same award & date): 02/26/2021
10/16/2019
Upon degree completion, students will request an official transcript be sent to ETQC-Registrar Office 300 E. Main Street, STE 1201, Norfolk, VA 23510
Visit ETQC's website https://www.forcecom.uscg.mil/Our-Organization/FORCECOM-UNITS/ETQC/VOLUNTARY-EDUCATION/ for specific procedures
Guide 07/10/2019
Tutorials:
Viewing/Correcting 08/13/2019
Adding 08/13/2019
Deleting 08/12/2019
Guide: 10/15/2019
Tutorial: 10/15/2019
Guide 04/01/2022
Tutorial: 10//15/2019
(*) BAH Dependency Data Form - Delayed Processing - Changes you make in Personal Information/Dependent Information WILL NOT IMMEDIATELY APPEAR ON THE BAH DEPENDENCY DATA FORM. The form relies on an update process that runs daily at 0500 (EST) to pull data from for the form. Wait until after 0500 (EST) or until the next day before attempting to print the form. Includes procedures for printing by member employee ID and batch printing by department ID (SPO or unit).
Visit our PHS Officer Corps Direct Access User Guides page for PHS specific guides.
Required User Role for "Schedule a Query":
Only the user roles listed below have the ability to run a report that uses the Schedule a Query component.
Electronically Imaged PDR (EI-PDR) via Perceptive Content. Covers:
Individual 06/06/2019
Batched 06/07/2022
Individual 08/13/2019
Can't open .XML files? DA outputs some reports in extensible markup language format, these files have the .XML suffix. Windows 10 on the standard workstation doesn't have a default viewer for .XML files. To open an .XML file in Windows 10, use MS Excel. Save the file to your desktop, open MS Excel, select "Open", then "Browse", then "Desktop", and select the .XML file previously saved to the Desktop.
Also see:
Retiree Self Service
Visit the Retiree & Annuitant Services (RAS) Branch Direct - Access Self - Service Page for user guides and tutorials for retirees and annuitants.
Reserve Specific Self-Service User Guides:
Annual Screening Questionnaire
Also see: Standard Occupational Code Listing (Spreadsheet listing SOC codes. Provided for easier searching).
Clearing Cookies and Cache
Note: To clear the SSL state in Windows 10:
Clearing Cookies and Cache in Google Chrome
Clearing Cookies and Cache in Microsoft Edge
09/28/2018
Requesting Mobilization Volunteer Opportunities (Member Self-Service)
Apply for Mobilization Opportunities:
09/10/2022
Also see: TSP "Webinar" Recordings (June & August 2018)
01/22/2016
10/02/2019
The EES Enlisted Evaluation Report Direct Access User Guide covers the following topics:
07/07/2016(eResume)
03/24/2016(Postgraduate/Advanced Education Endorsements)
Endorsing a Request
Annual Screening Questionnaire (ASQ) Command
Also see: Standard Occupational Code Listing ?(Spreadsheet listing SOC codes. Provided for easier searching).
Active Duty Orders (AD/ADT/ADOT/ADOS) Also see: Summary of Reserve Orders Types (9/6/2018)
This is a new version of the guide for issuing reserve active duty orders. It provides procedures for entering cost information that is compliant with the new FSMS account system.
This guide covers the following topics:
IDT Drills - Schedule/Authorize Individual or Batch 07/31/2019
Understanding Reserve Pay Processing 10/28/2019
Verifying a Delay in Pay for a Reservist 02/26/2019 Pay Calendars, Cuts and Timing 03/01/2019
Basic Allowance for Housing (BAH) Overview BAH Without Dependents BAH With Dependents BAH Member-Married-to-Member BAH Members in PCS Transit BAH for Reserve Members BAH Differential BAH Partial BAH Inadequate Quarters Rental Charge BAH Codes BAH/COLA Report SPO User Guide BAH/COLA Report SPO Tutorial DA Pay Processing: Inactive BAH Case
Starting BAH 06/28/2019
Starting BAH for Reserve Members 08/22/2019
Starting BAH-TR 05/01/2019
Correcting BAH 07/08/2019
Stopping BAH 07/08/2019
Starting BAH After PCS 07/08/2019
Correcting - Inserting a BAH Row 07/09/2019
Deleting/Approving/Deny/Corrections 07/09/2019
Start 03/21/2019 Correct 03/21/2019 Delete 03/21/2019 Stop 03/21/2019 Approve/Confirm 03/21/2019
Enter RMM 12/03/2019 Correct, Delete, or Stop 10/19/2018
CGSMR Batch Process (start/stop SMR for multiple members) 09/02/2021
Starting 10/17/2019
Correcting 10/17/2019
Deleting 10/17/2019
Overseas Housing Allowance (OHA)
See OHA tables for rates.
Start 10/21/2019
Stop 09/05/2019
Correcting 10/21/2019
Start 10/09/2019
Stop (departing area) 09/11/2019
Stop (assigned government quarters) 09/18/2019
Chargeable Absences 02/18/2022
Non-Chargeable Absences 02/18/2022
How Correct or Delete Approved Absence Requests 10/17/2018
Chargeable absence request - CMD/SPO 10/24/2018
Non-Chargeable absence request by Proxy 10/30/2018
Chargeable absence request by Proxy 10/30/2018
How Correct or Delete Approved Non-Chargeable Absence Requests 10/18/2018
How to Correct or Delete Approved Chargeable Absence requests 10/22/2018.
General Absences
Advances ( Pay, BAH, or OHA)
Defense Incident-Based Reporting System (DIBRS). Cross Reference to 2019 Manual for Courts-Martial
1. Entering 08/28/2019 2. Approve or Deny 08/28/2019 3. Adding a Step 08/29/2019 4. Report 01/14/2020
Assignment Pay (AP)
Starting Assignment Pay 03/11/2022
Career Sea Pay (CSP) Five Level Table and TDY Entitlement Rules
Career Sea Pay Premium (CSPP) Note: If submitting transaction out-of-range the SPO will submit the CSPP Start Date Calculator Spreadsheet via a trouble-ticket to PPC customer care after approving the CSPP action request in Direct Access. Also submit the CSPP Start Date Calculator Spreadsheet via a trouble-ticket to PPC customer care if having trouble inputting or approving the transaction.
Known Issue: Career Sea Pay Premium (CSPP) for TACLETs - SPOs must submit trouble tickets to have CSPP pay out for CSPP eligible TACLET members who go TDY to a ship.
Also see: CG-2036, Career Sea Pay Premium Worksheet
Hardship Duty Location Pay for Designated Areas (HDP-L(DA))
07/17/2020
a. Members may apply for HDP-ROM through their unit Personnel and Administration (P&A) office to their Servicing Personnel Office (SPO). Applications must be accompanied with the following documentation:
(1) Copy of order directing member into quarantine/isolation or restriction of movement. Such orders must include the beginning and ending dates of quarantine/isolation. (Memo Order Template. MS Word file format)
(2) Statement from member that they are required to pay out-of-pocket for the cost of their lodging without full or partial reimbursement. (Template for member's statement. Adobe PDF file format)
(3) Copy of the invoice for the quarters paid for out-of-pocket. Invoices or receipts for lodging with friends or family are not acceptable.
b. Unit P&A offices will review HDP-ROM applications for compliance with the conditions of eligibility and completeness and forward the applications to the unit’s SPO.
c. SPOs will submit HDP-ROM applications to PPC as a customer care ticket. Payment is authorized in arrears for the ordered ROM quarantine/isolation period.
Start 04/22/2020 Correct, Delete, or Stop 10/19/2018
Assistant Secretary of Defense Memo of 21 April 2020 provides a listing of re-designated imminent danger areas for purposes of payment of Imminent Danger Pay (IDP)
Assistant Secretary of Defense Memo of 04 June 2020 designates the land area of Saudi arabia for imminent danger pay effective 14 September 2019.
Start 04/29/2019 Stop 04/29/2019
Special Duty Pay (SDP)
Start 06/16/2022 Correct, Delete, or Stop 10/19/2018
Federal & State Tax Withholding
PCS Orders & Endorsements Please note the new order notes which are mandatory for all overseas PCS transfers. The order notes posted on the PSC Overseas Screening Page (CG Portal Link, will open in a new tab) are required to be added to the orders of any member traveling to an OCONUS location. Links to the mandatory order notes and other helpful information are located under the "Overseas News and Policy Announcements" heading on the right-hand side of the PSC Overseas Screening Page.
Career Sea Pay stops once a member departs on Resiliency Absence and there is no expectation for them to the departing unit upon the termination of Resiliency Absence Permissive Orders (see ALCOAST COMDT NOTE 034/21; COVID-19 Major Cutter Resiliency Absence Update).
Resiliency Absence (ICW PCS departure) will be authorized on the PCS order and listed in Delay En route section as "Compensatory Absence". The absence must be entered following any leave en route and prior to proceed or travel time. Entering the absence in this order will stop CSP/CST on the day of departure and stop CGSMR the day prior to departure.
1) Formal training
2) Leave INCONUS
3) Leave OCONUS
4) Compensatory Absence (14-day resiliency absence)
5) Proceed time
6) Travel time.
07/22/2019 PCS Orders
07/23/2019 No Cost PCS Orders
Amend PCS Orders
Cancel Transfer Authorization or PCS Order Transaction
PCS Entitlements Auto Start-Stop
Other Resources:
Lump Sum Leave Sale Overview
If member has reserve AD orders of exactly 30 days, DA does not credit 2.5 days of leave, therefore the SPO will need to submit a ticket to PPC to manually credit. Also, if a member has back to back consecutive reserve AD orders, where each order is less than 30 days individually, but combined consecutively equal 30 days, the SPO will also need to submit a ticket for PPC to manually credit leave.
Use the Leave Actions template (from https://www.dcms.uscg.mil/ppc/mas/#leaveaction) for submitting tickets.
Amend Reserve Active Duty Orders
Verifying a Delay in Pay for a Reservist 02/26/2019 Pay Calendars, Cuts and Timing
Complete Separation Orders
Process Separation
Complete Member Separation
DD -214 Worksheet (Also see Separations Flow to the DD-214)
See:
User guides for the Surge Staffing/Mobilization System can be found on our SharePoint site (CAC Logon is required for access).
Only Coast Guard personnel assigned duties in one of the 8 respective areas identified below can be granted access to the system (Click the links to view maps for each of the WIMS processes). WIMS access is granted via Functional Roles requests. All requests must be routed to CDR Sarah Garrett, Work-Life Division Deputy, for review and approval.
The primary purpose of the Portal for WIMS users is for easy and quick navigation to the data entry pages for a Work-Life Incident.
When there is an incident involving a non-USCG member, they must be added to the system. Follow the steps in this guide to add a non-employee.
The primary purpose of the NotePad is to record and track notes for an incident that has been entered into the system.
When there is an incident that requires information to be routed to another user with and without a form, the Action Request Page along with the Approval Workflow Engine (AWE) will be utilized in Direct Access.
All WIMS User Guides (all files from this page combined into a single file)
This is a running list of known issues and procedural highlights for the past few months. Items will be updated when resolved.
September:
August:
July:
June:
May:
April:
March:
February:
January:
