U.S. COAST GUARD
Pay & Personnel Center


Procedures & Development (P&D) Branch

DIRECT ACCESS OUTAGE PREPARATION

Starting 0600 EST, Friday, October 13, 2023, there will be no availability to Direct Access while tasks are being performed to support the Disaster Recovery Test. Direct Access is scheduled to be reactivated at 0600 EST, Monday, October 16, 2023. This outage is necessary to avoid the submission of self-service and SPO transactions during the test. ALCOAST 043/23

 

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200
 

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-DG-CustomerCare@uscg.mil

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Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/


 

 

 

Direct Access Process Maps, User Guides, Tutorials and Webinar Recordings

Links to Process Maps and  Knowledge Base entries will take you to the CG SharePoint Online (Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.). Process Maps and User Guides are in Adobe Acrobat (PDF) file format and will open in a new window.  Visit the Human Capital Management Military Human Resource Business Process Standardization (MHR-BPS) Publishing Site on the SharePoint site to learn about Context Models and Process Models.

Direct Access Logon PageSign into Direct Access                         

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  Direct Access User Roles and Functions
 

Direct Access User Roles and Functions: Functional roles have been created to assist users with requesting roles.  For example, instead of having to know which specific roles you need, you will select a “Functional Role”.  Examples:  CG SPO Technician, CG SPO Auditor, CG CGIS Investigator. Please visit the DA User Roles and Functions page for more information. 

Direct Access Notifications 09/19/2023 New
Requesting, Removing, and Withdrawing User Roles and Functions 03/29/2023 Updated
Recertifying User Roles and Functions 03/29/2023Updated
Recertification Status Report 03/29/2023 
Why was my user role request denied? 03/29/2023 New
Command Approver Procedures
Approving or Denying User Roles 03/29/2023updated
   District Reserve Force Readiness Branch (DXR), and DOL-1, PAC-13 Reserve Orders
 

 

Topic Procedure
Guide (PDF)
Knowledge
Base Entry
Authorizing FSMS Reserve Orders 03/29/2023Updated  
Reserve Orders Extract Report 03/30/2023  
Expenditure Types for Reserve Orders   11/29/2022updated

 

 Enlisted Evaluation System (EES)
 

 

Topic Procedure
Guide (PDF)
Knowledge
Base Entry
Self Service for Commands - EES Enlisted Evaluation Report Direct Access User Guide covers the following topics:
  1. Enlisted Evaluation Report – Supervisor Submission
  2. Enlisted Evaluation Report Endorsements
  3. Enlisted Evaluation Report Approval
  4. Member Counseling Report (printing)
04/13/2023updated PSC Web Page
Self Service Member – EES, View Completed Enlisted Evaluation Reports 12/03/2021New PSC Web Page

 

 Person Profile (Awards, Competencies, Languages, Training, Weigh-In Data, etc.)Updated
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Process Map Knowledge Base Entry Procedure Guides (PDF) & Tutorials
Competencies   06/18/2020 05/26/2023
Competency Dictionary   T​he Excel iconDirect Access Competency Dictionary (file in MS Excel format) (a spreadsheet that shows all authorized competency codes and descriptions) is maintained by Commandant (CG-1B-1).  
Honors & Awards   12/05/2019

Individual Awards: 03/31/2023

Mass Update (Multiple members-Same award & date): 04/17/2023

Incentive Points N/A Change to Policy and Procedures for Servicewide Exam Points (ALCOAST 367/22)New 05/25/2023New
Education FORCECOM Degree Reporting

10/16/2019

 

Upon degree completion, students will request an official transcript be sent to ETQC-Registrar Office 300 E. Main Street, STE 1201, Norfolk, VA 23510

Visit ETQC's website https://www.forcecom.uscg.mil/Our-Organization/FORCECOM-UNITS/ETQC/VOLUNTARY-EDUCATION/  for specific procedures

Electronic Based Distributed Learning (EBDL) Courses Effect EBDL System EBDL Courses Approved for Reserve Retirement Points (CG-R55) 03/31/2023
Languages   01/21/2015

Guide 03/31/2023

Licenses and Certifications   12/05/2014
SpreadsheetLicense Codes 09/29/2022
SpreadsheetCertification Codes 09/29/2022
03/30/2023Updated
Memberships   12/05/2014 
SpreadsheetMembership Codes 09/29/2022
03/31/2023Updated
Test Results   06/08/2016
Note: Types of test results include; ASVAB, AFQT, SAT, ACT, GRE, GMAT, LSAT, OPI, and BPMC.
04/05/2023
Training (Adding updating additional training)    

Guide: 04/05/2023

Member Weigh-In Data   10/30/2020

Guide 03/30/2023

Member Weigh-In Report   10/21/2015 03/31/2023updated
Viewing an Officer Specialty Code     03/31/2023

 

 

 Personal Data, Job Data, and Dependency Data
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Knowledge Base Entry Procedure Guide (PDF)
Personal Data   04/04/2023
Address (Home, Mailing & Home or Record) 02/19/2015 04/04/2023
BAH Dependency Verification SPO Procedure 10/02/2020 04/04/2023
BAH Dependency Verification Reports 10/02/2020 04/04/2023
Change of Name 01/13/2015 04/04/2023
Correction of SSN or Date of Birth 01/13/2015
Citizenship / Passport Data 01/13/2015
Diversity Data 01/13/2015
E-Mail Address 12/17/2014
Marital Status 01/13/2015
Dependent Information 01/21/2015 11/22/2022updated
Dependent Aging Out   04/04/2023
Divorce, Annulment, or Death of a Dependent 01/21/2015 04/04/2023
Questionable Dependent / PPC Legal Approval 01/21/2015 04/04/2023
BAH/Dependency Data / Emergency Contact Data Form Print Procedure* 10/13/2015 04/05/2023
Urinalysis Report 01/15/2015 04/04/2023
Understanding Job Data   04/04/2023

(*) BAH Dependency Data Form - Delayed Processing - Changes you make in Personal Information/Dependent Information WILL NOT IMMEDIATELY APPEAR ON THE BAH DEPENDENCY DATA FORM. The form relies on an update process that runs daily at 0500 (EST) to pull data from for the form. Wait until after 0500 (EST) or until the next day before attempting to print the form. Includes procedures for printing by member employee ID and batch printing by department ID (SPO or unit).

 


   PHS Officer Corps Direct Access User Guides
 

 

Visit our PHS Officer Corps Direct Access User Guides page for PHS specific guides.

 

 Reports and QueriesUpdated
 

Required User Role for "Schedule a Query":

Only the user roles listed below have the ability to run a report that uses the Schedule a Query component.

User roles required to run a query

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Knowledge
Base Entry
Procedure
Guide (PDF)
Video
Tutorial
Absence Request Report (Last item in Chargeable Absence Requests guide) 11/29/2017 04/27/2023 03/11/2019
Action Request Report and Viewing Transaction by Member   04/10/2023  
Active Duty 6th or 10th Anniversary Query 12/11/2017 04/10/2023 N//A
Adhoc Report Request Procedure   02/16/2022 ‎08‎/‎21‎/‎2018
BAH/COLA Report   04/04/2023 03/21/2019
BAH Dependency Verification Reports 10/02/2020 04/04/2023  
BAH Mismatches (HR Quality Assurance Tool)
New Do not submit a customer care ticket if there is no pay adjustment needed.  For example, A BAH quarters status code is changed from code “G” without dependents to code “H” without dependents due to member married to member marriage with no other dependents, and there is no change in the monthly BAH amount the member received and is entitled to.  No pay adjustment is needed.  Do not submit a ticket.
  Under Construction 02/25/2019
Basic Needs Allowance Report New   06/23/2023  
Department Role Query    04/12/2023 03/20/2019
Dependent Accountability Report 04/17/2017 04/20/2023 07/11/2019
CG Dept Run 06/08/2021 04/10/2023 01/14/2020
Begin Extension/Re-Extension Reports 12/10/201 04/12/2023 N/A

Coast Guard Military Human Resource Record (CGMHRR)

  11/07/2022 (PSC iPERMS Access Information Page)  
Government Travel Charge Card Command / Area Coordinators 11/29/2016 04/17/2023 (PPC P&D Provided Guide)

10/23/2010 (PSC-BOPS Provided Guide)
07/11/2019
Identifying Inactive Duty for Training (IDT) Dates   07/22/2022 10/17/2018
JUMPS Data Repository (JDR)   05/08/2017  
Leave Correction Report   04/04/2023  
Member All Duty Report   05/16/2023 N/A
Member Information 07/29/2017 04/10/2023 N/A
Member Weigh-In Report 10/21/2017 03/31/2023updated 07/16/2019
Net Pay Amount (NPAM) Report   09/02/2020 N/A
Obligated Service Report   04/12/2023 N/A
Payroll Verification Report- by SPO 02/20/2018  04/10/2023  
Payroll Verification Report- by EMPLID 02/20/2018 04/10/2023 02/28/2018
Payslip  

Individual 06/06/2019

Batched 06/07/2022

Individual 08/13/2019

 

Positions at a Department   04/10/2023 N/A
Prior Unit History Report   05/05/2022  
Reserve Order Discrepancy Report   03/30/2023 02/06/2018
Reserve Member Balances   03/30/2023updated 02/21/2019
Reserve Orders Extract Report   03/30/2023 02/21/2019
Schedule a Query    04/13/2023updated  
Suspicious Amount-Net Pay Difference  Greater Than $500
(NP500 Report)
  07/29/2022 08/13/2018
Unit Roster 09/21/2022 09/21/2022Updated 07/11/2019
Urinalysis Report 02/20/2018 04/04/2023 N/A
View Member Inactive Duty for Training (IDT) Drills   03/30/2023 10/17/2018

 

Can't open .XML files?

DA outputs some reports in extensible markup language format, these files have the .XML suffix. Windows 10 on the standard workstation doesn't have a default viewer for .XML files. To open an .XML file in Windows 10, use MS Excel. Save the file to your desktop, open MS Excel, select "Open", then "Browse", then "Desktop", and select the .XML file previously saved to the Desktop.

Also see:

 Self-Service Reserve Component Specificupdated
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Reserve Specific Self-Service User Guides:

Topic Name Process Map Knowledge
Base Entry
Procedure
Guide (PDF)
All Duty Report     05/16/2023updated

Annual Screening Questionnaire

Also see: Standard Occupational Code Listing File in Excel Format(Spreadsheet listing SOC
codes. Provided for easier searching).

Annual Screening Questionnaire 12/04/2014 08/10/2023 updated
Direct Access Notifications      09/19/2023  New
Inactive Duty for Training (IDT) (schedule, edit, or withdraw IDT requests) Reserve Member on IDT   04/07/2023updated
IDT Subsistence Allowance     02/19/2021 
Montgomery GI Bill Selected-Reserve (MGIB-SR) Effect MGIB-SR 12/17/2014 04/07/2023
My Reserve Orders Requests-FSMS Reserve ADT Orders   08/04/2023Updated
My Reserve Orders - View Only     6/27/2023
My Reserve Drills  Reserve Member on IDT   04/07/2023
View My Reserve Points Statement     04/07/2023updated
Understanding My Reserve Points Statement      

 

   Self-Serviceupdated
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Knowledge
Base Entry
Procedure
Guide (PDF)
Add a Shortcut to Favorites 06/15/2018 04/14/2023Updated

Clearing Cookies and Cache

Note: To clear the SSL state in Windows 10:

  1. Open the Start menu.
  2. Search for and open Internet Options.
  3. In the dialog box that appears, select the Content tab.
  4. Click Clear SSL State.
 

Clearing Cookies and Cache in Google Chrome

Clearing Cookies and Cache in Microsoft Edge

Direct Access Browser Requirements & Helpful Tools   03/24/2021
Direct Access Notifications   09/19/2023 New
Absence Request (Chargeable)  09/21/2016 04/27/2023
Absence Requests (Non-Chargeable)   04/19/2023
Allotments/Voluntary Deductions 05/28/2019 08/10/2023
A-School request (self-service)   3/24/2023
BAH Dependency Data Verification  10/02/2020 03/29/2023
Blended Retirement System (BRS) Opt-In Eligible Accessions and Process (Post January 1, 2019)   06/10/2019
Blended Retirement System (BRS) - Information (BRS Overview and calculator demo)   03/08/2018
Coast Guard Civilian DA Self-Service   04/17/2023
Digitally Signing a PDF (Electronic Signature)   06/13/2022
Digitally Signing Documents from Direct Access   03/30/2020
Direct Deposit 02/12/2015 04/06/2023update
Email Addresses 10/24/2014 03/30/2023
Emergency Contacts 12/04/2014 03/29/2023
Enlisted Evaluation Reports   5/11/2023
Employee Review Summary 01/01/2015 09/05/2023update
eRésumé (PCS) 11/04/2020 09/25/2023 update
Ethnic Groups 12/04/2014 03/29/2023
My Religion - self service   09/05/2023 update
Federal Tax Elections 04/02/2020 03/30/2023
Functional Roles: See Requesting, Recertifying, Removing, and Withdrawing User Roles and Functions, below    
Government Travel Charge Card 07/18/2019 03/30/2023
State Tax Elections 04/02/2020 04/04/2023
Home Address, Mailing Address, and Thrift Savings Plan Mailing Address 02/09/2015 09/22/2023 update
My Airport Terminal N/A 04/05/2023
My Assignments Endorsements 12/04/2014 03/30/2023
My eResume Report 12/04/2014 03/29/2023
My Member Info (View My Awards, Training, Education, and Competencies) 12/04/2014 04/06/2023update
My Panel Submissions (e.g. CWO appointment, Command Screening, and, other boards and panels) 12/07/2020 03/30/2023
Password Initial Setup, Changing, Reset, and Forgotten Password Procedure 08/29/2017 04/17/2023
Phone Numbers 10/26/2014

04/05/2023update

Requesting Mobilization Volunteer Opportunities (Member Self-Service)

 

 

  05/31/2023
Requesting, Removing, and Withdrawing User Roles and Functions 08/10/2022 03/29/2023
Recertifying User Roles 08/10/2022

09/10/2022

Servicemembers' Group Life Insurance Online Enrollment System (SOES) 12/08/2021 12/08/2021
Thrift Savings Plan (TSP) 12/07/2020 04/05/2023
Understanding the Payslip Leave Summary   09/21/2023updated
View My Dependent Information 02/23/2018 04/19/2023updated
View My PaySlip 01/22/2016 09/22/2023 updated
View My Open Debts   04/14/2023 New
View My CWO Personal Data Extract 02/12/2016 04/05/2023updated
View My CWO Profile Letter 02/12/2016 04/05/2023updated
View My SWE Personal Data Extract 02/12/2016 04/05/2023updated
View My SWE Profile Letter 02/12/2016 04/05/2023updated
View/Print My Year End (TAX) Forms (W-2s and ACA Forms) (Consent / Opting-out of Paper Copies)

01/22/2016

04/05/2023update

 

 Self-Service for Commands and P&A Offices
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Process Map Knowledge
Base Entry
Procedure
Guide (PDF)
Absence Request
Chargeable Absence Requests   10/27/2016 04/27/2023
Non-Chargeable Absence Requests     04/19/2023
Delegate Approval Authority to Another Approver   10/27/2016 04/27/2023updated
Blended Retirement System (BRS)
Checking a Member's BRS Enrollment Status   12/21/2017 05/11/2023
COMMAND - APPROVING A SCHOOL REQUESTS
Approving A School Requests     07/28/2023
Enlisted Evaluation System (EES)
Enlisted Evaluation System (EES) Enlisted Evaluation Report
 

The EES Enlisted Evaluation Report Direct Access User Guide covers the following topics:

  1. Enlisted Evaluation Report – Supervisor Submission
  2. Enlisted Evaluation Report Endorsements
  3. Enlisted Evaluation Report Approval
  4. Member Counseling Report (printing)
  PSC Web Page 09/22/2023 updated
eResume & Panel Submissions (Postgraduate/Advanced Education)
Endorsing Panel Submissions and PCS eResumes  

07/07/2016(eResume)

03/24/2016(Postgraduate/Advanced Education Endorsements)

04/06/2023
PCS eResume Command Endorsement     04/18/2023
Postgraduate/Advanced Education Overview     05/16/2023
Government Travel Charge Card (GTCC)
Travel Charge Card Command / Area Coordinators   11/29/2016 04/17/2023 (PPC P&D Provided Guide)

10/23/2010 (PSC-BOPS Provided Guide)
 Mobilization

Requesting Mobilization Volunteer Opportunities (Member Self-Service)

 

Reserve Mobilization Orders   05/31/2023
Endorsing/Approving Mobilization Volunteer Opportunities


 
Reserve Mobilization Orders    04/06/2023Updated
Postgraduate/Advanced Education
Postgraduate/Advanced Education Endorsements   03/24/2016 04/06/2023
Reserve Specific

Annual Screening Questionnaire (ASQ) Command

Also see: Standard Occupational Code Listing File in Excel Format?(Spreadsheet listing SOC codes. Provided for easier searching).

Annual Screening Questionnaire 07/03/2015 08/09/2023
Reserve Member Balances   07/03/2015 03/30/2023
Reserve Orders Extract Report   07/03/2015 03/30/2023

Issuing FSMS Reserve Orders (AD/ADT/ADOT/ADOS)

Also see: Summary of Reserve Orders Types (9/6/2018)

This is a new version of the guide for issuing reserve active duty orders. It provides procedures for entering cost information that is compliant with the new FSMS account system.

ADT Orders
ADHC Orders
ADOT Orders
ADOS Orders
07/03/2015 04/18/2023updated
Generate a Manual DD-214     04/12/2023 new
Inactive Duty for Training (IDT) Drills

This guide covers the following topics:

  • Reserve Air Crew Flight Duty Pay New
  • Authorizing a Member-Scheduled IDT Drill
  • Scheduling IDT Drills for an Individual Member
  • Scheduling a Batch of IDT Drills
  • Deleting a Scheduled or Cancelled IDT Drill
  • Marking Individual IDT Drills Completed
  • Marking a Batch of IDT Drills Completed
  • Changing the Drill Status of IDT Drills
  • Correcting a Previously Paid IDT Drill
  • Canceling a Previously Paid IDT Drill
  • Resubmitting IDT Drills Previously Denied by the SPO
Reserve Member on IDT 07/03/2015 04/18/2023  Updated
Reserve Member Status Change (View)   07/03/2015 03/30/2023
Reserve Order Discrepancy Report     03/30/2023
View Member Inactive Duty for Training (IDT) Drills   07/03/2015 08/21/2023 updated
Identifying Inactive Duty for Training (IDT) Drill Dates   07/03/2015 03/29/2023
Inactive Duty for Training (IDT) Subsistence Allowance      02/19/2021
Understanding Reserve Pay Processing     12/07/2020
Reports/Queries
Absence Request Report (Last item in Chargeable Absence Requests guide)       11/29/2016 04/27/2023
ADHOC Reports Request Procedure   07/03/2016 02/16/2022
Airport Terminal & Viewing Separation Orders   10/26/2014 04/13/2023
BAH Dependency Verification Report (SPO or Unit P&A Office User Role Required to run this query)   10/02/2020 04/03/2023
CG Dept Run   06/08/2021 04/10/2023
Dependent Accountability Report   04/17/2017 04/20/2023
Department Role Query   N/A 04/12/2023
Leave Correction Report     04/27/2023
Member All Duty Report   N/A 05/16/2023
Member Information Report   11/29/2016 04/10/2023
Net Pay Advice Report    09/02/2020 04/18/2023
Payslips   N/A

Individual 04/18/2023

Batched 04/18/2023

Positions at a Department   N/A 04/10/2023Updated
Prior Unit History Report     04/18/2023
Reserve Order Discrepancy Report     03/30/2023 Updated
Scheduling a Query   07/03/2015 04/13/2023updated
Unit Roster   09/21/2022 04/18/2023
Servicewide Exam (SWE) / Enlisted advancements
Creating Advancement Certificates     04/18/2023
Servicewide Exam PDE by Member   02/11/2016 04/18/2023
Servicewide Exam PDEs by Department   02/11/2016 04/18/2023
Servicewide Exam Profile Letters by Department   02/11/2016 06/05/2023
Servicewide Exam Profile Letter by Member   02/11/2016 04/13/2023updated
User Roles
Approving or Denying User Roles   08/10/2022 03/29/2023
Direct Access Notifications     09/19/2023 New
Weight and Body Fat Standards Program
Member Weigh-In Data Entry   01/25/2016 03/30/2023
Member Weigh-In Report   10/21/2015 03/31/2023updated

 

  SPO/PSI Accessions, Reenlistments, and Extensionsupdated
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Knowledge
Base Entry
Procedure
Guide (PDF)
Contracts Overview N/A 04/13/2018
Contract Data - Reenlistments 01/24/2017 04/24/2023updated
Contract Data - Extensions & Re-extensions 10/27/2015 04/24/2023
Contract Data - Approving Contracts N/A 03/29/2023
Contract Data - Change the Date of a Pending Contract N/A 03/29/2023
Begin Extension/Re-Extension Reports 12/10/2014 04/12/2023
Begin Extension of Enlistment 10/27/2015 06/14/2023
Begin Re-Extension of Enlistment 12/10/2014 06/14/2023
Retained Beyond Normal Expiration of Enlistment 12/11/2014 06/14/2023
Lump Sum Leave Sale Overview 01/07/2021 06/13/2019
Active Duty 6th or 10th Anniversary Query 12/11/2014 04/10/2023Updated
HIRE - CADET 12/18/2014 03/27/2023updated
Hire - Cadet Initial Clothing Allowance (ICA) (Academy Cadet SPO Only)   04/07/2023  updated
HIRE - DCO or MARGRAD 12/18/2014 06/06/2023updated
HIRE - OCS-IRR 12/16/2014 03/27/2023Updated
HIRE - ROCI 12/18/2014 03/27/2023Updated
HIRE Cape May RECRUIT (from CGRC) 12/18/2014 03/27/2023updated
HIRE Reserve Depot 12/18/2014 03/27/2023updated
REHIRE - Direct Commission Officer (DCO) 11/29/2016 06/05/2023Updated
REHIRE - CADET 12/18/2014 07/24/2023updated
REHIRE PRIOR SERVICE 03/17/2019 08/16/2023updated
REHIRE-RESERVE 12/18/2014 06/05/2023updated
REHIRE-Return to Service - Active Duty Reintegration   06/04/2023 New
AD Recall from Retirement   07/27/2023
RSV RET-2 Recall from Retirement   08/09/2023 New
CG Exchange Allotment for Ditty Bag Bill. N/A 06/08/2023
Montgomery GI Bill (MGIB) Enrollment or Decline 02/10/2016 06/07/2023
Statement of Creditable Service (SOCS) - overview guide   05/18/2023

Also see:

   SPO/PSI Advancements
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Knowledge Base Entry Procedure Guide (PDF)
Advancing a Member 03/14/2022 03/29/2023
Reducing a Member 03/14/2022 03/29/2023
Adding a Designator 01/07/2015 03/29/2023updated

Also see:

 SPO/PSI Allowances 
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Process Map Knowledge
Base Entry
Procedure Guide (PDF)

Basic Allowance for Housing (BAH)


DA Pay Processing: Inactive BAH Case

  Start/Stop/Correct/Approve BAH 06/28/2023New

Reserve AD BAH 06/07/2023

Enter BAH-TR for Recruit
training, OCS and Academy
Grads 04/07/2023
BAH/COLA Report SPO User Guide     BAH/COLA Report SPO User Guide
Basic Allowance for Subsistence (BAS) (starts automatically)   11/14/2019 N/A
BAS Type II
 

 

  05/19/2023
Cadet Initial Clothing Allowance (ICA) (Academy Cadet SPO Only)     04/07/2023
Clothing Allowance - Civilian (CCA) Civilian Clothing Allowance 09/26/2019 Processing CCA  03/20/2023
Clothing Allowance - Supplementary (SUPP CMA) Enlisted Supplementary Clothing Allowance 06/12/2020 Processing SUPP CMA  04/04/2023
Cost of Living Allowance (COLA) - Continental US (CONUS COLA)

 
Continental United States (CONUS) Cost of Living Allowance (COLA) 10/30/2014 Start CONUS
COLA 5/31/2023


Correcting CONUS COLA 09/15/2023Updated
Cost of Living Allowance (COLA) - Overseas (OUTCONUS COLA/Reduced OUTCONUS COLA)
 
Outside Continental United States (OCONUS) Cost of Living Allowance (COLA) 10/13/2022 Start/Stop/Correct/Approve OUTCONUS COLA 08/16/2023 Updated
Cost of Living Allowance (COLA) - Unique Expenses   10/13/2022 N/A Input by PPC
Combat SGLI Allowance Combat Servicemembers Group Life Insurance (SGLI) 07/16/2019 Starting Combat SGLI Offset 04/13/2023

Stopping Combat SGLI Offset 07/05/2023
Combat Tax Exclusion Combat Tax Exclusion 09/29/2017 Start, Stop, Delete 07/05/2023
Direct Deposit (Establish or Change)   09/23/2017 03/10/2022
CG Standard Meal Rate (CGSMR) Refund / Refund for Missed Meals (RMM) Coast Guard Standard Meal Rate (CGSMR) and Refund of Missed Meals (RMM)  11/14/2019

Enter RMM 04/07/2023

CorrectDelete, or Stop   4/04/2023

CGSMR Batch Process (start/stop SMR for multiple members) 05/31/2023

Element Assignment by Payee (EABP)   07/01/2019 05/31/2023 Updated
Family Separation Allowance (FSA) Family Separation Allowance (FSA) 01/05/2015 Start FSA 04/04/2023

CorrectDelete, or Stop 04/04/2023
Family Separation Housing Allowance (FSH)   06/17/2021 Start 07/07/2023
Move In Housing Allowance   12/23/2014 07/06/2023
Officer Uniform Allowance Officer Uniform Allowance 01/15/2015 04/04/2023new
One Time Positive Input (OTPI)   07/01/2019 04/05/2023

Overseas Housing Allowance (OHA)

See OHA tables for rates.

Overseas Housing Allowance (OHA) 10/21/2019

Start 04/07/2023

Stop 06/08/2023

Correcting 04/05/2023

Pay Corrections Action Request   09/25/2019 04/04/2023
Pay Calculations Results     04/07/2023
Payroll Tax Deferral   09/04/2020 01/21/2021
Personal Money Allowance (PMA) (Now starts automatically upon PCS reporting) Personal Money Allowance  01/15/2015 N/A

Also see:

 SPO/PSI Absencesupdated
 

 

Topic Process Map Procedure Guide (PDF)
Viewing a Member's Leave Balance   04/13/2023updated
Leave and Other Approved Absences SEPARATIONS
Leave

Chargeable Absences 04/27/2023

Non-Chargeable Absences 04/19/2023 Updated

 

Reviewing and Auditing Leave   04/07/2023
Leave Correction Report   04/04/2023

General Absences

  General Absences 04/04/2023
Understanding the Payslip Leave Summary   09/25/2023 Updated

Also see:

   SPO/PSI Advancesupdated
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Process Map Knowledge
Base Entry
Procedure Guide (PDF) Video Tutorial 

Advances ( Pay, BAH, or OHA)

 

0713/2017 04/07/2023  07/11/2019
Advances - Change Liquidation Schedule   12/172014 04/03/2023updated 11/20/2018
Advances - Identifying the Remaining Balance of an Advance     04/13/2023updated 11/20/2018

Also see:

   SPO/PSI Disciplinary Actions
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Knowledge Base Entry Procedure Guide (PDF)
Disciplinary Actions 08/06/2019 04/05/2023Updated

Also see: 

SpreadsheetDefense Incident-Based Reporting System (DIBRS).
Cross Reference to 2019 Manual for Courts-Martial

 

Also see:

 SPO/PSI Payupdated
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Process Map Knowledge
Base Entry
Procedure Guide (PDF)
Action Request Report and Viewing Pay Transactions by Member     04/10/2023
Assignment Incentive Pay - Cutters Undergoing Maintenance Periods (AIP-CMP)   10/21/2022 07/12/2023 Updated
Assignment Incentive Pay - Pre-commissioning Cutter Crews (AIP-PCC)   10/21/2022 07/12/2023 Updated
Assignment Incentive Pay - Remote & Austere Conditions (AIP-RAC)   10/21/2022 07/12/2023  Updated

Assignment Pay (AP)
 

Specialty Duty and Assignment Pay (SDP/AP) 09/27/2022

Starting Assignment Pay 04/13/2023
 

Aviation Incentive Pay (AvIP) Aviation Incentive Pay (AvIP) 08/02/2019 09/25/2023 Updated
Bonuses - Viewing Bonuses and Their Payments     04/13/2023

Career Sea Pay (CSP)
Five Level Table and TDY Entitlement Rules

Career Sea Pay 03/29/2021 03/31/2023
(covers starting, restarting,
stopping, and deleting neutral time.)

Career Sea Pay Premium (CSPP)

Note: If submitting a transaction out-of-range the SPO will submit the CSPP Start Date Calculator Spreadsheet via a trouble ticket to PPC customer care after approving the CSPP action request in Direct Access. Also, submit the CSPP Start Date Calculator Spreadsheet via a trouble ticket to PPC customer care if having trouble inputting or approving the transaction. 

Known Issue: Career Sea Pay Premium (CSPP) for TACLETs - SPOs must submit trouble tickets to have CSPP payout for CSPP-eligible TACLET members who go TDY to a ship.

Also see: CG-2036, Career Sea Pay Premium Worksheet

Career Sea Pay Premium 12/09/2020 04/05/2023
Combat Tax Exclusion Combat Tax Exclusion 09/29/2017 Start, Stop, Delete 07/05/2023
Direct Deposit (Establish or Change)   09/23/2017 04/03/2023Updated
Element Assignment by Payee (EABP)   07/01/2019 09/06/2023updated
Diving Duty Pay   01/14/2015 Start 04/13/2023updated

CorrectDelete, or Stop 06/16/2022
Foreign Language Proficiency Pay (FLPP) Foreign Language Proficiency Pay (FLPP) 01/21/2015 Start 04/07/2023
CorrectDelete, or Stop 06/16/2022

Hardship Duty Location Pay for Designated Areas (HDP-L(DA))

 

09/17/2019 Start 04/05/2023

CorrectDelete, or Stop 06/16/2022
Hardship Duty Pay - Restriction of Movement Due to COVID-19   12/15/2020

07/17/2020

a. Members may apply for HDP-ROM through their unit Personnel and Administration (P&A) office to their Servicing Personnel Office (SPO). Applications must be accompanied by the following documentation:


(1) Copy of order directing member into quarantine/isolation or restriction of movement. Such orders must include the beginning and ending dates of quarantine/isolation.New (Memo Order Template. MS Word file format)


(2) Statement from members that they are required to pay out-of-pocket for the cost of their lodging without full or partial reimbursement.NEw (Template for member's statement. Adobe PDF file format)


(3) Copy of the invoice for the quarters paid for out-of-pocket. Invoices or receipts for lodging with friends or family are not acceptable.


b. Unit P&A offices will review HDP-ROM applications for compliance with the conditions of eligibility and completeness and forward the applications to the unit’s SPO.


c. SPOs will submit HDP-ROM applications to PPC as a customer care ticket. Payment is authorized in arrears for the ordered ROM quarantine/isolation period.

Starting Hazardous Duty Pay This guide covers the following topics:    

Start 04/13/2023 Updated

CorrectDelete, or Stop 06/16/2022

  • Hazardous Duty Pay for Visit, Board, Search, and Seizure Boarding Teams (HAZPAY-VB)
Hazardous Duty Incentive Pay Visit Board Search Seizure 01/08/2015
  • Flight Deck Hazardous Duty Incentive Pay (HAZPAY-FD)
Flight Deck Hazardous Duty Incentive Pay 01/08/2015
  • Flight Duty Hazardous Duty Pay (HAZPAY) for Enlisted Members and Non-rated or Non-designated Officers
Hazardous Duty Incentive Pay (HDIP)  11/28/2022
  • High-Pressure Chamber Hazardous Duty Pay (HAZPAY-HP)
Diving Duty High-Pressure Chamber Hazardous Duty Pay   03/30/2017
Hostile Fire / Imminent Danger Pay Hostile Fire / Imminent Danger Pay 06/12/2020

Start 04/07/2023
CorrectDelete, or Stop 06/16/2022

Assistant Secretary of Defense Memo of 21 April 2020 provides a listing of re-designated imminent danger areas for purposes of payment of Imminent Danger Pay (IDP)

Assistant Secretary of Defense Memo of 04 June 2020 designates the land area of Saudi Arabia for imminent danger pay effective 14 September 2019.

One Time Positive Input (OTPI)   07/01/2019 04/05/2023
Pay Corrections Action Request   09/25/2019 04/04/2023updated
Pay Calculations Results     04/07/2023
Payroll Tax Deferral   09/04/2020 01/28/2021
Responsibility Pay Responsibility Pay  10/30/2019 Start 04/07/2023
Stop 04/07/2023

Special Duty Pay (SDP)
 

Specialty Duty and Assignment Pay (SDP/AP) 09/27/2022 Start SDP 04/13/2023

 

Also see:

   SPO/PSI Pay Deductions
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Process Model Knowledge
Base Entry
Procedure
Guide (PDF)
Allotments/Voluntary Deductions   05/28/2019 08/10/2023updated
CG Standard Meal Rate (CGSMR)
(Auto-Starts & Stops for PCS reporting
and departing ESM/EUM units)
CGSMR and RMM 06/16/2022

Start 08/24/2023
updated

CorrectDelete, or Stop 04/04/2023

CGSMR Batch Process (start/stop SMR for multiple members) 0 9/05/2023 updated

Federal & State Tax Withholding

Also see:

  03/16/2021 04/05/2023
Montgomery GI Bill Enrollment or Decline   02/10/2016 06/07/2023 updated
State Tax Withholding Exceptions SITW Exemption 04/13/2021 08/22/2023 updated
Identifying and Researching Overpayments or In-Service Debts     04/04/2023updated
SPO/ PSI - View a Member's Open Debts     04/12/2023  New
Understanding Tax Implications for In-Service Debts     11/29/2022updated
How PPC Calculates Taxes on In-Service Debts      11/29/2022updated
Repayment of Taxable In-Service Debt – Net repayment versus Gross repayment      11/29/2022updated
Identifying SGLI, FSGLI AND TSGLI Arrears     03/29/2023updated

Also see:

   SPO/PSI Permanent Change of Station (PCS)Updated
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Process Map Knowledge
Base Entry
Procedure
Guide (PDF)
Airport Terminal   10/26/2014 04/13/2023
PCS Orders in Awaiting $ (Funds) Status - Troubleshooting Guide     04/15/2022

PCS Orders & Endorsements

Please note the new order notes which are mandatory for all overseas PCS transfers. The order notes posted on the PSC Overseas Screening Page (CG SharePoint Link, will open in a new tab) are required to be added to the orders of any member traveling to an OCONUS location.  

Career Sea Pay stops once a member departs on Resiliency Absence and there is no expectation for them to the departing unit upon the termination of Resiliency Absence Permissive Orders (see ALCOAST COMDT NOTE 034/21; COVID-19 Major Cutter Resiliency Absence Update).

Resiliency Absence (ICW PCS departure) will be authorized on the PCS order and listed in Delay En route section as "Compensatory Absence". The absence must be entered following any leave en route and prior to proceed or travel time. Entering the absence in this order will stop CSP/CST on the day of departure and stop CGSMR the day prior to departure.

1) Formal training

2) Leave INCONUS

3) Leave OCONUS

4) Compensatory Absence (14-day resiliency absence)

5) Proceed time

6) Travel time.

Complete and Approve PCS Orders 11/29/2016 04/06/2023Updated
Amending or Cancelling  PCS Orders

Amend PCS Orders

Cancel Transfer Authorization or PCS Order Transaction

  04/06/2023Updated
Approving PCS Orders     04/06/2023updated

PCS Entitlements Auto Start-Stop

    06/22/2022updated

Other Resources:

     

Also see:

   SPO/PSI Reserve Specific Transactions
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowlege Base. It will not display properly with just a CAC logon.

Topic Process Map Knowledge
Base Entry
Procedure
Guide (PDF)
Active Duty
Summary of Reserve Orders Types     03/30/2023
Reserve Orders Extract Report     03/30/2023
FSMS Reserve Orders-Ready to Finished ADT
ADHC/MEDHOLD
ADOT
ADOS
Disciplinary
Mobilization
Demobilization
  03/29/2023Updated
Reserve EAD Orders with Multiple Sequences     06/26/2023  New
Starting BAH for Reserve Orders BAH - Reserve 09/07/2017 07/24/2023
Cancelling Reserve Active Duty Orders     03/29/2023Updated

Lump Sum Leave Sale Overview

If member has reserve AD orders of exactly 30 days, DA does not credit 2.5 days of leave, therefore the SPO will need to submit a ticket to PPC to manually credit. Also, if a member has back to back consecutive reserve AD orders, where each order is less than 30 days individually, but combined consecutively equal 30 days, the SPO will also need to submit a ticket for PPC to manually credit leave. 

Use the Leave Actions template (from https://www.dcms.uscg.mil/ppc/mas/#leaveaction) for submitting tickets.

Leave Reserve   02/09/2021

Amend Reserve Active Duty Orders

    08/01/2023
Generate a Manual DD-214     04/12/2023
Inactive Duty for Training (IDT)
Approving / Denying  Inactive Duty for Training (IDT) Drills     03/30/2023updated
Inactive Duty for Training (IDT) Subsistence Allowance   02/26/2015 02/19/2021
Identifying IDT Drill Dates     03/29/2023Updated
Correcting or Cancelling Inactive Duty for Training (IDT) Drills (Part of Command User IDT Guide)     01/05/2021
Viewing Inactive Duty for Training (IDT) Drills      03/30/2023
Other
Annual Screening Questionnaire (ASQ) ASQ   08/09/2023updated
Montgomery GI Bill Selected-Reserve (MGIB-SR) MGIB-SR 02/10/2016 08/23/2023 updated
Reserve Order Discrepancy Report     03/30/2023 updated
Reserve Member Balances     03/30/2023updated
Reserve Status Change     03/30/2023 updated
Identifying SGLI, FSGLI AND TSGLI Arrears     03/29/2023updated
Electronic Based Distributed Learning (EBDL) Courses EBDL EBDL Courses Approved for Reserve Retirement Points 03/31/2023 updated
Understanding Reserve Pay Processing     12/07/2020

Also see:

 SPO/PSI Separations Transactionsupdated
 

Note: You must be on a CG Workstation, VDI, or VPN to access the Knowledge Base. It will not display properly with just a CAC logon.

Topic Process Map Knowledge
Base Entry
Procedure
Guide (PDF)
Separations Overview     11/14/2022updated
Airport Terminal & Viewing Separation Orders Perform Pre-Separation Tasks 

Complete Separation Orders

Process Separation

Complete Member Separation

 

10/26/2017 04/13/2023 updated 
Amending a Separation Order SEP Amend and Cancel Context Model   04/03/2023updated
Approving or Denying Separation Orders Complete Separation Transaction 10/18/2022 07/26/2023updated
Canceling a Separation Order SEP Amend and Cancel Context Model 12/12/2017 04/10/2023

DD -214 Worksheet
(Also see Separations Flow to the DD-214)

See:

Process DD-214  10/15/2020

 

 

Death of a Member Death of Member (MBR) 12/12/2017 04/06/2023Updated
Discharge - End of Enlistment Process Discharge 01/14/2018 04/06/2023Updated
Discharge with Separation Request Process Discharge 04/03/2023 04/03/2023updated
Discharge with Temporary Separation Request Process Discharge 04/03/2023

04/03/2023updated

RELAD - AD to SELRES or IRR Process Release from Active Duty (RELAD) 04/23/2019 04/03/2023updated
RELAD with Sep Request - AD Officers and Members on EAD Process Release from Active Duty (RELAD) 04/23/2019 04/03/2023updated
RELAD AD to ISL (TEMPSEP) Process Release from Active Duty (RELAD) 04/23/2019 04/03/2023Updated
Lump-Sum Leave Sale Overview Leave Context Model   04/10/2023
Resuming Retirement for a Recalled Retired (Ret-1) Member     04/10/2023
Retirement Orders Process Retirement 01/14/2017 04/03/2023updated
Separation Reports   12/12/2015 08/31/2023
Separations Flow to the DD-214   10/15/2020 04/03/2023

Also see:

   SPO/PSI Tools (NP500 Report, Paycut Roster, Programming Info, and more) Updated
 

 

Topic Procedure
Guide (PDF)
Inactive BAH Case Overview  08/08/2023 Updated
Paycut Roster 12/17/2020
Payee Warnings Report 04/12/2023
Researching Basics for Pay and Pay Corrections 01/06/2021
Researching Pay Cases - Revised Calendars 08/14/2023 Updated
Suspicious Amount Net Pay Difference (NP500) Report 08/09/2023Updated

Also see:

   Mobilization Requests
 

User guides for the Surge Staffing/Mobilization System can be found on our SharePoint site (CAC Logon is required for access). Note: You must be on a CG Workstation, VDI, or VPN to access the these guides. The system will not allow downloads with just a CAC logon. 

   Training Administration System (TAS)Updated
 

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Topic Procedure
Guide (PDF)
Electronic Training Request (ETR)/Training Administration System (TAS)
Accessing the Course Waiting List (TRACENs) 4/5/2023Updated
Adding a Person of Interest External Trainee 4/5/2023
Adding Updating Additional Training 4/5/2023
Adding Updating Test Results 4/5/2023
Submitting an Electronic Training Request (ETR) 4/5/2023 Updated
Viewing a Training Summary 4/5/2023
Viewing and Printing Training Administration Orders 4/5/2023
View Training Course Waiting List  4/5/2023

 

   Work-Life Management System  

WIMS access is granted via Functional Roles requests. All requests must be routed to CDR Sarah Garrett, Work-Life Division Deputy, for review and approval. 

Known issues & guidance

This section is used to identify and notify all users of any known issues for Direct Access. All user guides and materials are dated and annotated with Updatedupon posting. Change or update requests regarding guidance can be sent to: PPC-SMB-PPC-PD@uscg.mil