U. S. Coast Guard Pay & Personnel Center
Direct Access Self-Service Password Reset Offline
PPC is aware of the Direct Access "Forgot Password" issue resulting in customers not receiving an email with the link to reset their password. Direct Access programmers are currently working to resolve this, but there is no estimated time to resolution. Because of this issue, we are currently experiencing an extremely high volume of password reset requests. Please be advised it could take up to 3 business days for PPC to reset your password.
Servicemembers' Group Life Insurance (SGLI) Online Enrollment System (SOES) Implementation
Beginning in October 2018 members of the Coast Guard and National Oceanic and Atmospheric Administration (NOAA) can manage their Servicemembers’ Group Life Insurance (SGLI) coverage using the SGLI Online Enrollment System (SOES). Coast Guard and NOAA members join the Army, Navy Air Force, and Marine Corps in using the new system.
Visit our SGLI-SOES Implementation page for more information and resources.
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
Web-TPAX https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)
Procedures & Development (P&D) Branch
Links to Process Maps and Knowledge Base entries will take you to the CG Portal (CAC login required). Process Maps and User Guides are in Adobe Acrobat (PDF) file format and will open in a new window. Visit the Human Capital Management Military Human Resource Business Process Standardization (MHR-BPS) Publishing Site on the CG Portal to learn about Context Models and Process Models. You can also review this presentation on HCMS Modeling Elements to learn more.
Sign into Direct Access
Compressed Archives for Deployable Units: If you are assigned to a deployable unit and would like to take our guides with you, send us an e-mail. List the guide categories you need (e.g. Travel - PCS, Direct - Access Self Service, etc.). We'll create a "zip" file of the guides requested and e-mail you a link so you can download the guides before you deploy. Send requests to PPC (P&D) (PPC-PF-PD@uscg.mil).
District Reserve Force Readiness Branch (DXR)
Enlisted Evaluation System (EES)
Upon degree completion, students will request an official transcript be sent to ETQC-Registrar Office
Visit FORCECOM's website http://www.forcecom.uscg.mil/Our-Organization/FORCECOM-UNITS/ETQC/Voluntary-Education/Active-Duty/#ICG_ETH_162 for specific procedures
(*) BAH Dependency Data Form - Delayed Processing - Changes you make in Personal Information/Dependent Information WILL NOT IMMEDIATELY APPEAR ON THE BAH DEPENDENCY DATA FORM. The form relies on an update process that runs daily at 0500 (EST) to pull data from for the form. Wait until after 0500 (EST) or until the next day before attempting to print the form. Includes procedures for printing by member employee ID and batch printing by department ID (SPO or unit).
PHS Officer Corps Direct Access User Guides
Visit our PHS Officer Corps Direct Access User Guides page for PHS specific guides.
Electronically Imaged PDR (EI-PDR) via WebNow. Covers:
Can't open .XML files?
DA outputs some reports in extensible markup language format, these files have the .XML suffix. Windows 10 on the standard workstation doesn't have a default viewer for .XML files. To open an .XML file in Windows 10, use MS Excel. Save the file to your desktop, open MS Excel, select "Open", then "Browse", then "Desktop", and select the .XML file previously saved to the Desktop.
Retiree Self Service
Visit the Retiree & Annuitant Services (RAS) Branch Direct - Access Self - Service Page for user guides and tutorials for retirees and annuitants.
Requesting Mobilization Volunteer Opportunities (Member Self-Service)
Apply for Mobilization Opportunities:
Also see: TSP "Webinar" Recordings (June & August 2018)
New Reserve Specific Self-Service User Guides:
Annual Screening Questionnaire
Also see: Standard Occupational Code Listing (Spreadsheet listing SOC
codes. Provided for easier searching).
The EES Enlisted Evaluation Report Direct Access User Guide covers the following topics:
03/24/2016(Postgraduate/Advanced Education Endorsements)
Endorsing a Request
Annual Screening Questionnaire (ASQ) Command
Also see: Standard Occupational Code Listing ?(Spreadsheet listing SOC codes. Provided for easier searching).
The Reserve Inactive Duty for Training (IDT) Drills User Guide covers these topics:
IDT Drills - Schedule/Authorize Individual or Batch 07/31/2019
IDT-Drills - Correct/Cancel 07/31/2019
IDT-Drills - Resubmit 07/31/2019
IDT Drills - Complete/Deny 11/19/2018
IDT Drills - Change 11/19/2018
Chargeable Absences 01/31/2019
Non-Chargeable Absences 01/31/2019
How Correct or Delete Approved Absence Requests 10/17/2018
Chargeable absence request - CMD/SPO 10/24/2018
Non-Chargeable absence request by Proxy 10/30/2018
Chargeable absence request by Proxy 10/30/2018
How Correct or Delete Approved Non-Chargeable Absence Requests 10/18/2018
How to Correct or Delete Approved Chargeable Absence requests 10/22/2018.
Defense Incident-Based Reporting System (DIBRS).
Cross Reference to 2019 Manual for Courts-Martial
Advances ( Pay, BAH, or OHA)
Basic Allowance for Housing (BAH) Overview
BAH Without Dependents
BAH With Dependents
BAH Members in PCS Transit
BAH for Reserve Members
BAH Inadequate Quarters Rental Charge
BAH/COLA Report SPO User Guide
BAH/COLA Report SPO Tutorial
DA Pay Processing: Inactive BAH Case (04/17/2019)
Starting BAH 06/28/2019
Starting BAH for Reserve Members 08/22/2019
Starting BAH-TR 05/01/2019
Correcting BAH 07/08/2019
Stopping BAH 07/08/2019
Starting BAH After PCS 07/08/2019
Correcting - Inserting a BAH Row 07/09/2019
Career Sea Pay Premium (CSPP)
Note: If submitting transaction out-of-range the SPO will submit the CSPP Start Date Calculator Spreadsheet via a trouble-ticket to PPC customer care after approving the CSPP action request in Direct Access. Also submit the CSPP Start Date Calculator Spreadsheet via a trouble-ticket to PPC customer care if having trouble inputting or approving the transaction.
Known Issue: Career Sea Pay Premium (CSPP) for TACLETs - SPOs must submit trouble tickets to have CSPP pay out for CSPP eligible TACLET members who go TDY to a ship.
Also see: CG-2036, Career Sea Pay Premium Worksheet
Hardship Duty Location Pay for Designated Areas (HDP-L(DA))
Stop (departing area) 07/24/2019
Stop (assigned government quarters) 07/24/2019
Special Duty Pay (SDP)
See ACN 087/18 for FY19 enlisted assignments authorized SDP.
Also see CG-2044, Special Duty Pay Worksheet
Correct, Delete, or Stop 10/19/2018
07/23/2019 No Cost PCS Orders
Amend PCS Orders
Cancel Transfer Authorization or PCS Order Transaction
PCS Entitlements Auto Start-Stop
Lump Sum Leave Sale Overview
If member has reserve AD orders of exactly 30 days, DA does not credit 2.5 days of leave, therefore the SPO will need to submit a ticket to PPC to manually credit. Also, if a member has back to back consecutive reserve AD orders, where each order is less than 30 days individually, but combined consecutively equal 30 days, the SPO will also need to submit a ticket for PPC to manually credit leave.
Use the Leave Actions template (from https://www.dcms.uscg.mil/ppc/mas/#leaveaction) for submitting tickets.
Amend Reserve Active Duty Orders
Delay in Pay
for a Reservist 02/26/2019
Complete Separation Orders
Complete Member Separation
DD -214 Worksheet
(Also see Separations Flow to the DD-214)
Training Administration System (TAS)
Work-Life Management System
Only Coast Guard personnel assigned duties in one of the 8 respective areas identified below can be granted access to the system (Click the links to view maps for each of the WIMS processes).
The primary purpose of the Portal for WIMS users is for easy and quick navigation to the data entry pages for a Work - Life Incident.
When there is an incident involving a non-USCG member, they must be added to the system. Follow the steps in this guide to add a non-employee.
The primary purpose of the NotePad is to record and track notes for an incident that has been entered into the system.
When there is an incident that requires information to be routed to another user with and without a form, the Action Request Page along with the Approval Workflow Engine (AWE) will be utilized in Direct Access.
All WIMS User Guides (all files from this page combined into a single file)
This is a running list of known issues and procedural highlights for the past few months. Items will be updated when resolved.
We have gotten reports that some of you are getting kicked out of DA when you try to access PCS orders. Programmers have determined that it is due to people making customizations to their PeopleSoft pages. If you are experiencing this issue, you must submit a trouble ticket so that we can fix your account. Please reference " PSUSEROBJTYPE" in your ticket so that we can expedite your request.
Submitting Trouble Tickets with Supporting Documents User Guide updated. This guide provides the procedures for inserting or attaching supporting documents to a Trouble (Help) Ticket in HEAT.