Procedures & Development (P&D) Branch

Direct Access Process Maps, User Guides, Tutorials and Webinar Recordings

Servicemembers' Group Life Insurance (SGLI) Online Enrollment System (SOES) Implementation

Beginning in October 2018 members of the Coast Guard and National Oceanic and Atmospheric Administration (NOAA) can manage their Servicemembers’ Group Life Insurance (SGLI) coverage using the SGLI Online Enrollment System (SOES). Coast Guard and NOAA members join the Army, Navy Air Force, and Marine Corps in using the new system.

Visit our SGLI-SOES Implementation page for more information and resources.

Known Issues / Guide Updates

This is a running list of known issues and procedural highlights for the past six months. Items will be updated when resolved.

• 21 December:
  
  
  • Disciplinary Actions SPO User Guide updated.
    
    
• 18 December:
  
  
  • HIRE-Cape May from CGRC SPO Accession User Guide updated.
    
    
• 17 December:
  
  
  • Starting Hazardous Duty Pay for Visit, Board, Search and Seizure Boarding Teams (HAZPAY-VB) SPO Tutorial added.
  • Starting OHA SPO Tutorial added.
  • Processing Advance Pay, BAH or OHA SPO Tutorial added.
    
    
• 14 December:
  
  
  • Processing Advances (Pay, BAH, or OHA) SPO User Guide updated.
  • Reminder for SPOs: Changing State Taxes - When changing state taxes for a member, PLEASE read the guide carefully.  The guide explains that a new row for state taxes needs to be added from the Federal Tax Data tab.  If you do it from the State Tax Data tab, and inadvertently add a new row by clicking the wrong "+", you still start an additional state row on the member. 
    
    
    For example, I have a state tax row for CA.  I submit paperwork to have my SPO to change my state taxes to KS.  My YN clicks the wrong "+" on the State Tax Data tab.  For each pay period I will be paying taxes for BOTH CA and KS.
    
    
    
• 13 December:
  
  
  • Starting CONUS COLA SPO User Guide updated.
  • Starting Move-In Housing Allowance SPO User Guide updated.
    
    
• 11 December:
  
  
  • Disciplinary Action/Entering SPO Tutorial added.
  • Disciplinary Action/Approve or Deny SPO Tutorial added.
  • Disciplinary Action/Adding a Step SPO Tutorial added.
  • Disciplinary Action Report SPO Tutorial added.
    
    
• 10 December:
  
  
  • Hire Reserve Officer Candidate (ROCI) SPO Accession User Guide updated.
  • Start Hazardous Duty Pay - High Pressure Chamber Pay SPO User Guide updated.
  • Entering Officer Uniform Allowance SPO User Guide updated.
  • Starting Overseas Housing Allowance SPO User Guide updated.
    
    
• 06 December:
  
  
  • Entering a Disciplinary Action SPO Tutorial added.
  • OCS hire to IRR SPO Accession User Guide updated.
  • Hire Maritime Academy Graduate SPO Accession User Guide updated.
    
    
• 04 December:
  
  
  • Print BAH Dependency Data Forms or Emergency Contact Information Command User Tutorial added.
  • Hardship Duty Location Pay for Designated Areas (HDP-L(DA)) SPO Tutorial added.
  • Flight Duty Hazardous Duty Pay (HAZPAY) for Enlisted Members and Non-rated or Non-designated Officers SPO Tutorial added.
    
  • Foreign Language Proficiency Pay SPO Tutorial added.
  • Diving Duty Pay SPO Tutorial added.
    
    
    
• 30 November:
  
  
  • Start Hazardous Duty Pay for Visit, Board, Search and Seizure Boarding Teams (HAZPAY-VB) SPO User Guide updated.
    
    
    
• 29 November:
  
  
  • Hardship Duty Location Pay for Designated Areas (HDP-L(DA)) SPO User Guide updated.
    
  • Starting Flight Duty Hazardous Duty Pay (HAZPAY) for Enlisted Members and Non-rated or Non-designated Officers SPO User Guide updated.
  • Pay Corrections Action Requests  SPO Tutorial added.
  • Flight Deck Hazardous Duty Pay SPO Tutorial added.
    
    
• 28 November:
  
  
  • Start Foreign Language Proficiency Pay SPO User Guide updated.
  • Start Diving Duty Pay SPO User Guide updated.
  • Starting Flight Deck Hazardous Duty Incentive Pay (HAZPAY-FD) SPO User Guide updated.
    
    
• 20 November:
  
  
  • Rehire Cadet SPO Accession User Guide updated.
  • Reviewing Members’ Leave Balances SPO User Guide updated. This guide provides the procedures to view a member’s leave balance and review the breakdown of a member’s leave usage in Direct Access (DA).
  • Career Sea Pay SPO User Guide updated. This guide provides the procedures for starting, restarting, stopping and deleting Career Sea Pay in Direct Access.
  • Advances ( Pay, BAH, or OHA) SPO User Tutorial added.
  • Advances Change Liquidation Schedule SPO User Tutorial added.
  • Advances Verifying Remaining Balance SPO User Tutorial added.
    
    
• 19 November:
  
  
  • IDT Drills - Schedule/Authorize Command User Tutorial added.
  • IDT Drills - Complete/Deny Command User Tutorial added.
  • IDT Drills - Correct/Cancel Command User Tutorial added.
  • IDT Drills - Change Command User Tutorial added.
  • IDT Drills - Resubmit Command User Tutorial added.
    
    
• 15 November:
  
  
  • Understanding Job Data SPO User guide updated.
    
    
• 14 November:
  
  
  • Enlisted Supplemental Clothing Allowance SPO tutorial added.
  • Adding a Designator SPO tutorial added.
  • Processing Advance Pay, BAH, and OHA Requests SPO User guide updated.
  • Change in Advance Liquidation Schedule SPO User guide updated.
  • Verifying the Remaining Balance of an Advance SPO User guide updated.
    
    
• 7 November:
  
  
  • Disciplinary Actions SPO User Guide updated.
  • Start Combat Tax Exclusion SPO tutorial added.
  • Stop Combat Tax Exclusion SPO tutorial added.
  • Approve/Deny Combat Tax Exclusion SPO tutorial added.
  • Delete Combat Tax Exclusion SPO tutorial added.
  • View/Print Year End Tax forms Self-Service tutorial updated.
  • View Employee Review Summary Self-Service tutorial updated.
  • Advancement/Reduction SPO tutorial added.
    
    
    
• 6 November:
  
  
  • In addition to the permissions issue posted yesterday for adding/updating competencies, there are other issues with the Person Profile (awards, weigh-ins) and Personal Data (BAH-eligible dependents). These issues have been reported to OSC for resolution. The estimated time of repair for these issues is Friday, 16 November 2018.
  • PSC-eResume link -  There are two links appearing on the Self-Service pagelet. Do not use the one with "PCS eResume USCG DMishra 0/24/2007" in the description". Selecting this link will result in a permissions error. Use the other link.
  • Starting Special Duty Pay (SDP - SPO tutorial added.
  • Cancel Reserve AD Orders - SPO tutorial added.
  • Identifying SGLI,TSGLI and FSGLI arrears - SPO tutorial updated.
  • My eResume Submission Report - Member Self-Service tutorial updated.
  • Cadet accession SPO User Guide updated.
    
    
• 5 November:
  
  
  • Home, Mailing, and TSP Address Self-Service User Guide updated. MAILING ADDRESS ONLY – If your address is in Guam (GU), Northern Mariana Islands (MP), or Puerto Rico (PR) leave the Country as United States. Using the lookup icon, change the State to GU, MP, or PR. Make sure you choose the two-letter options not the ones with characters in front of them.
  • Understanding Job Data SPO User Guide updated.
  • Competencies add/update permissions issue. Users cannot add or update member competencies even though they have the correct user role. This issue has been reported to OSC for resolution. The estimated time of repair for these issues is Friday, 16 November 2018.
    
    
• 2 November:
  
  
  • Reserve Active Duty Order Amendments SPO User Guide updated.
    
    
    
• 1 November:
  
  
  • SWE Profile Letter by Mbr - CMDSPO tutorial added.
  • SWE Profile Letter by Dept - CMDSPO tutorial added.
  • Entering EBDL Courses - SPO tutorial added.
  • Removing EBDL Courses - SPO tutorial added.
  • Functional Role for CG Housing Representative added.
  • Amend & Approve Res AD Orders - SPO tutorial added.
     
    
    
• 31 October:
  
  
  • Establish/Change Member's Direct-Deposit Account SPO tutorial added.
    
  • Viewing a Member's Leave Balance SPO tutorial added.
    
  • Civilian Clothing Allowance SPO tutorial added.
  • Reserve Active Duty Order Amendments SPO User Guide updated.
  • Combat Tax Exclusion (CTE) SPO User Guide updated.
  • Starting Combat SGLI Offset SPO User Guide updated.
  • Stopping Combat SGLI Offset SPO User Guide updated. This guide provides the procedures for stopping Combat SGLI Offset in Direct Access. Combat SGLI Offset automatically stops upon PCS Departure from a Combat area. This guide should be used when a TDY member departs a Combat area.
    
    
    
• 30 October:
  
  
  • Non-Chargeable absence request by Proxy tutorial added.
  • Chargeable absence request by Proxy tutorial added.
    
    
• 29 October:
  
  
  • Enlisted Supplemental Clothing Allowance (SUPP CMA) SPO User Guide updated to include guidance on "effective date" for data entry.
    
    
    
• 25 October:
  
  
  • Non-Chargeable Absence Request  Tutorial (Member Self-Service) added.
  • Dependent Information SPO User Guide updated.
    
    
    
• 24 October:
  
  
  • Chargeable Absence Request  Tutorial (CMD/SPO) added.
    
    
    
• 23 October:
  
  
  • Establish/Change Member's Direct-Deposit Account SPO User Guide updated.
  • Viewing a Member's Leave Balance SPO User Guide updated.
  • Chargeable Absence Request Self-Service Tutorial added.
    
    
• 22 October:
  
  
  • How to Correct or Delete Approved Chargeable Absence Requests Tutorial added.
    
    
• 19 October:
  
  
  • Pay Corrections Action Request SPO User Guide updated.
  • NP 500 Report SPO User Guide updated.
  • Civilian Clothing Allowance SPO User Guide updated.
  • Enlisted Supplemental Clothing Allowance (SUPP CMA) SPO User Guide updated.
    
    
    
• 18 October:
  
  
  • Reserve Title 14 Contingency Orders User Guide updated.
  • How Correct or Delete Approved Non-Chargeable Absence Requests Tutorial added.
    
    
    
• 17 October:
  
  
  • Starting Hostile Fire/ Imminent Danger Pay SPO User Guide updated. The Island of Mindanao and the Sulu Archipelago, Philippines are designated for IDP, effective 5 October 2018.
  • CG Civilian Self-Service User Guide updated. This guide provides Coast Guard Civilian Employees with the procedures to update their email, phone numbers, and emergency contacts in Direct Access (DA).  Added a tutorial on  10/17/2018
  • Starting BAH for Reserve Members Tutorial added.
  • Mobilization Volunteer Opportunities - Member Tutorial added.
  • Endorsing Mobilization Opportunities - Command Tutorial added.
  • Reserve Title 14 Contingency Active Duty Orders User Guide and Tutorial added.
  • Identifying Paid IDT Drill Dates User Guide updated.
  • Identifying Paid IDT Drill Dates Tutorial (Commands and SPOs) updated.
  • Tutorials for Starting and Stopping SGLI Offset (Combat SGLI) added.
  • Tutorial for Approving / Denying Reserve IDT Drills (SPO Reserve) added.
  • Tutorial for Member Self-Service Home/Mailing/TSP Addresses updated.
  • Tutorial for Viewing Reserve IDT Drills (Command) updated.
  • Career Sea Pay SPO User Guide updated.
  • Special Duty Pay (SDP) SPO User Guide updated.
  • How Correct or Delete Approved Absence Requests SPO User Guide updated.
  • BAH Dependency Data Form Print Procedure Command/SPO User Guide updated.
  • Understanding Job Data User Guide updated.
  • Dependent Information SPO User Guide updated.
  • Servicewide Exam Profile Letter by department and by member Command User Guides updated.
  • Servicewide Exam PDE by department and by member Command User Guides updated.
  • Starting BAH for Reserve Members SPO User Guide updated.
  • Amend Reserve Active Duty Orders SPO User Guide updated. 
  • Endorse / Approve Mobilization Application Command User Guide updated.
  • Non-Chargeable Absence Requests Guide updated.
  • View My Employee Review Summary Self-Service User Guide updated.
  • View My Year-End Tax Forms Self-Service User Guide updated.
  • View My Payslip Self-Service User Guide updated. 
  • View My E-Resume Submission Report Self-Service User Guide updated.
  • RELAD – AD to SELRES or IRR SPO Separations User Guide updated.
  • RELAD with Sep Request (AD Officers & Members on EAD) SPO Separations User Guide updated.
  • Advancement/Reduction SPO User Guide updated.
  • Add/Remove a Designator SPO User Guide updated.
    
    
    
    
    
    
• 02 October:
  
  
  • Updated Cadet-Hire SPO Accession User Guide.
  • Updated the Mobilization Volunteer Opportunities Self-Service User Guide.
    
    
• 01 October:
  
  
  • Added CG Civilian Self-Service User Guide. This guide provides Coast Guard Civilian Employees with the procedures to update their email, phone numbers, and emergency contacts in Direct Access (DA). Added a tutorial on  10/17/2018.
  • Updated State Tax Election Self-Service Use Guide.
  • Updated the Divorce, Annulment or Death of a Dependent SPO User Guide
  • Updated the Understanding Reserve Pay Processing Guide.
  • Updated the BAH/Dependency Data / Emergency Contact Data Form Print Procedure User Guide.
    
    
    
    
    
• 28 September:
  
  
  • Updated these Self-Service User Guides -
    Phone Numbers
    Direct Deposit Account
    Government Travel Charge Cared
    Home, Mailing, and Thrift Savings Plan (TSP) Address
    Federal Tax Election
    View My Member Information
    
    
• 27 September:
  
  
  • Updated the View Training Course Waiting List Training Admin System (TAS) User Guide. This guide provides the procedures for Training Administration System (TAS) Users to view a training course waiting list in Direct Access (DA). Note that Unit Training Officers (TOs) cannot view the course waiting list.
    
    
• 26 September:
  
  
  • Updated Thrift Savings Plan Self-Service User Guide.
  • Added SPO User Guides for Starting and Stopping Combat SGLI Offset (new procedures due to implementation of the Servicemembers' Group Life Insurance Online Enrollment System (SOES).
    
    
• 24 September:
  
  
  • Updated the Approving or Denying IDT Drills SPO User Guide. This guide provides the procedures for SPOs to approve or deny IDT drill(s) for pay and allowances and/or creditable retirement points in Direct Access.
    
    
• 21 September:
  
  
  • Updated the Government Travel Charge Card Self-Service for Commands User Guide. This guide provides the procedures for a Personnel & Admin (P&A) Office/SPO to view a member’s credit card data and credit card balance in Direct Access.
    
    
• 20 September:
  
  
  • Updated the Divorce, Annulment or Death of a Dependent SPO User Guide
  • Updated the Starting BAH for Reserve Members SPO User Guide.
  • Updated the Viewing an Officer Specialty Code Admin/SPO User Guide.
  • Updated the Member Weigh-In Report Admin/SPO User Guide.
  • Updated the Member Weigh-In Data Entry Admin/SPO User Guide 
    
    
• 18 September:
  
  
  • Updated the Electronic Based Distributed Learning (EBDL) Courses SPO User Guide. This guide provides the procedures for SPOs to enter, remove, and verify Reserve members’ Electronic Based Distributed Learning (EBDL) courses (previously known as correspondence courses) authorized by COMDT (CG-131) in Direct Access.
  • ALSPO message F/18 announces new functionality in DA to record non-chargeable absences. Procedures have been divided into separate guides
    1. Chargeable Absence Requests.
    2. Non-Chargeable Absences Requests.
       
       
       
• 17 September:
  
  
  • Updated the Memberships Admin/SPO User Guide in the Person Profile section.
    
    
• 14 September:
  
  
  • Updated the Licenses and Certifications Admin/SPO User Guide in the Person Profile section.
  • Updated the Identifying SGLI, FSGLI and TSGLI Arrears SPO User Guide.
  • Updated the Cancel Reserve Active Duty Orders SPO User Guide.
  • ALSPO message F/18 announces new functionality in DA to record non-chargeable absences. Procedures have been divided into separate guides
    1. Chargeable Absence Requests.
    2. Non-Chargeable Absences Requests.
       
       
       
• 11 September: 
  
  
  • Updated the Aviation Incentive Pay (AvIP) SPO User Guide to note that some areas of the system still refer to the entitlement as "Aviation Career Incentive Pay (ACIP)".
  • Updated the Languages Admin/SPO User Guide in the Person Profile section.
    
    
• 07 September:
  
  
  • Updated the Competencies User Guide. This guide provides the procedures for viewing, adding, correcting and deleting Competencies in Direct Access (DA).
    
    
• 06 September:
  
  
  • Added "Summary of Reserve Order Types".  This table lists the Reserve order types and shows how the duration of each type of duty relates to the funding, PCS/TDY entitlements, BAH entitlement, INCONUS COLA (ICC)/OUTCONUS COLA (OCC) entitlement.
  • Updated  the General Absence SPO User Guide
    
    
    
• 04 September:
  
  
  • Approving / Denying IDT Drills SPO User Guide updated.
  • Identifying IDT Drill Dates Command/SPO User Guide updated.
  • IDT Subsistence Allowance Member/Command/SPO Guide updated.
  • Added Reserve Inactive Duty for Training (IDT) Drills Command User Guide
    

    The Reserve Inactive Duty for Training (IDT) Drills User Guide consolidates several separate user guides (which have been deleted).
    
    It covers these topics:

    • Authorizing a Member-Scheduled IDT Drill
    • Scheduling IDT Drills for an Individual Member
    • Scheduling a Batch of IDT Drills
    • Deleting a Scheduled or Cancelled IDT Drill
    • Marking Individual IDT Drills Completed
    • Marking a Batch of IDT Drills Completed
    • Changing the Drill Status of IDT Drills
    • Correcting a Previously Paid IDT Drill
    • Cancelling a Previously Paid IDT Drill
    • Resubmitting IDT Drills Previously Denied by the SPO
      
      
• 31 August:
  
  
  • The Stopping OUTCONUS COLA/Partial OUTCONUS COLA SPO User Guide has been updated to include "Partial OUTCONUS COLA" in the title and screen shots.
    
    
• 30 August:
  
  
  • Updated the Personal Data Changes SPO User Guide. This guide covers Address, Home of Record, Phone Numbers, Name, Marital Status, DOB, SSN, Citizenship Status, Passport Information, Diversity Data, and Email Address.
  • Updated the Urinalysis Report User Guide
  • Updated the Viewing Pay Transactions by Member SPO User Guide
  • Updated the Begin Extension/Begin Reextension Report SPO User GuidePersona
  • Updated the Family Separation Allowance (FSA) SPO User Guide.
    
    
• 29 August:
  
  
  • Updated the View a Reserve Member’s IDT Drills User Guide (SPO & Commands)
  • Updated the EES Enlisted Evaluation Report User Guide.
  • Updated the Understanding Reserve Pay Processing Guide.
    
    
    
• 28 August:
  
  
  • BAH/COLA Report SPO User Guide updated.
  • Active Duty 6th or 10th Anniversary Query SPO User Guide updated.
  • In-Service Debts and Taxes - Added the following information sheets from PPC-MAS:

1. How PPC Calculates Taxes on In-Service Debts
2. Understanding Tax Implications for In-Service Debts
3. Repayment of Taxable In Service Debt – Net repayment versus Gross repayment

• 27 August:
  
  
  • The Operational ID/Contingency Data Code to be used on Reserve Recall Orders issued for those responding to Hurricane Lane is 0000000120. This is vital to enter in the "contingency" section when completing any Title 14 Reserve Active Duty Orders.
  • The Cost Center for expenditures resulting from the response to Hurricane Lane is 79839.
    
    
    
• 23 August:
  
  
  • The Member Weigh In Data Entry User Guide has been updated.
  • The Member Weigh-In Report User Guide has been updated.
    
    
• 22 August: 
  
  
  • Updated the Approving or Denying User Roles Requests Self-Service for Commands User Guide
  • Updated the Removing User Roles Self-Service for Commands User Guide.
    
    
• 21 August:
  
  
  • Added a tutorial on submitting an Adhoc Report Request.
    
    
• 20 August:
  
  
  • Added a tutorial on running the Absence Request Report.
    
    
• 16 August:
  
  
  • Updated the Self-Service for Commands Creating Advancement Certificates User Guide.
    
    
• 13 August:
  
  
  • Updated the Reserve Member's My Reserve Orders User Guide. This guide provides the procedures for Reserve members to request Active Duty Reserve orders in Direct Access
  • Updated the Self-Service for Commands Checking a Member’s BRS Enrollment Status User Guide.
  • Added a Self-Service for Commands tutorial on Viewing the Servicewide Exam Personal Data Extract (PDE) by member.
  • Added a Self-Service for Commands tutorial on Viewing the Servicewide Exam Personal Data Extract (PDE) by unit.
  • Added a Servicing Personnel Office (SPO), Reports & Queries, tutorial on the Suspicious Amount-Net Pay Difference Greater Than $500 (NP500 Report).
    
    
• 09 August:
  
  
  • Updated the Reserve Inactive Duty for Training (IDT) Self-Service User Guide. This guide provides the procedures for Reserve members to schedule, edit, or withdraw IDT requests in Direct Access.
  • Updated the Reserve Active Duty Orders Self-Service for Commands User Guide.
  • Updated the Reserve Active Duty Orders Processing SPO User Guide.
  • Updated the Reserve Montgomery GI BIll - Selected Reserve Self-Service for Command & SPO User Guide.
  • Added a Creating Advancement Certificates Self Service for Commands User Guide and a tutorial.
  • Added NP500 Report: Suspicious Amount Net Pay Diff  Greater Than $500 SPO User Guide. This guide provides procedures for SPOs to download, sort, review, and research the NP500 (Suspicious Amount Net Pay Difference > $500) report.
    
    
• 06 August:
  
  
  • New video tutorials added:
    • View Print Year End Forms - Retiree.
    • Change Password/Use Forgot Password - Retiree.
    • Initial Direct Access Sign On - Retiree.
    • View/Add/Del Email Address - Retiree.
      
      
• 03 August:
  
  
  • Self-Service Annual Screening Questionnaire (ASQ) User Guide updated.
  • PCS Orders "XML Parser" Error - The error is created when special characters are used in the “Route for Approval” block (comments block in the “Approval” tab).  There are certain special characters that the system (XLM PARSER) doesn’t like us to use.  In this case it was the “&”.  DA has been programmed to change “&” to “and” whenever it is used.  If possible, avoid using special characters.
  • We have noticed instances where reenlistments/extensions/re-extensions have constructed invalid contract end dates (system is creating past dated EOEs).  Prior to approving/executing/signing any contract, please ensure the contract end date is correct.  This is extremely important, incorrect contracts has downstream impacts.   DA transmits expiration of enlistment data to DMDC, DEERS, and other systems.  If new contract has an end date that has past, it may impact DEERs eligibility, TRICARE, Dental, etc.  Also, to correct contracts, member will need to submit BCMR package to have it corrected.  The fix to this issue will be migrated to Direct Access on 03 August.  After 03 August the "Include History" box will be checked by default.  DO NOT uncheck it.  The system has to load all the contract rows in order to properly calculate the expected end date.
  • Added a template for SPOs to use when contacting PPC regarding a case on the Net Pay Variance (NP500) Report.
    
    
    
    
• 02 August:
  
  
  • Added a guide for SPO Auditors - Approving Pay/Correction Transactions. This guide provides the procedures for approving Pay Transactions and Pay Correction Transactions in Direct Access (DA).
    
    
• 01 August:
  
  
  • New video tutorials added:
    • Self-Service My Reserve Drills Report.
    • Self-Service All Duty Report.
    • Retiree Self-Service View My Final Pay Beneficiary.
    • Retiree Self-Service View My Payslip.
    • Retiree Self-Service Change My Delivery Options.
      
      
• 30 July:
  
  
  • Updated the Unit Roster Report Command User Guide. 
  • Updated the Schedule a Query User Guide.  This guide provides the procedures for scheduling a query in Direct Access (DA). Use this component to create/program a query to run a report that is commonly used/accessed and is NOT already a report link in a pagelet. This will increase performance and ensure long running queries do not timeout.
    
    
• 27 July: The SPO user guide for Understanding Reserve Pay Processing in Direct Access has been updated. This guide provides Coast Guard Servicing Personnel Offices (SPOs) with a broad understanding of how pay transactions are processed for Reserve Component members in Direct Access.
  
  
• 26 July:
  
  
  • Department Role Query - Field User Guide updated.
  • Member Info Report User Guide updated.
  • Member All Duty Report User Guide updated.
  • Member Weigh In Report User Guide updated.
  • Positions at a Department Report User Guide updated.
    
    
• 25 July:
  
  
  • Retiree Self Service - View My Payslip User Guide updated.
  • Retiree Self Service - Change My Password User Guide updated.
  • Retiree Self Service - View_Print Year End Forms User Guide updated.
  • Dependent Accountability Report User Guide updated. 
    
    
• 24 July: 
  
  
  • Update the CG Department Run (Unit Roster Report) User Guide.
  • Updated Airport Terminal and Viewing Separation Orders User Guide
    
    
• 23 July: 
  
  
  • Added a video tutorial on updating mailing addresses for Retiree Self-Service.
  • Updated the following Retiree Self-Service guides:
  • My Federal and State Tax Withholding 
  • View My Payslip
    
  • My Final Pay Beneficiaries
    
  • Pay Slip Mailings and Newsletter Mailings
    
  • Allotments/Voluntary Deductions
  • View/Add/Delete My Email Address
    
  • View/Add/Delete My Phone Numbers
    
  • View or Change My Mailing Address
  • Change My Direct Deposit
    
    

1. Withdraw or Edit Inactive Duty for Training (IDT) Request
2. Montgomery GI Bill Selected-Reserve (MGIB-SR)
3. View My Dependent Information

• 11 May: The SPO PCS guide for Entitlements Auto Start/Stop has been updated.
  
  
• 07 May:
  
  
  • Added a video tutorial demonstrating how to clear the cache in Internet Explorer. This can often help solve issues with menus and permission denied errors in Direct Access.
  • Added a video tutorial, for Commands, showing how to process Reserve Inactive Duty for Training (IDT) Drills.
    
    
• 03 May: 
  
  
  • The Unit P&A User Guide for Maintaining Honors and Awards has been updated.
  • The SPO User Guide for Career Sea Pay has been updated. The issue with deleting neutral time has (described in the 06 April edition of the guide) has been resolved. 
    
    
• 02 May:
  
  
  • Added a  Self-Service Video Tutorial for Viewing and Printing Year-End Tax Forms in Direct Access.
  • Added a Self-Service Video Tutorial for Maintaining Phone Numbers in Direct Access.
  • Added a Self-Service Video Tutorial for Managing Thrift Savings Plan (TSP) enrollment and elections in Direct Access.