U. S. Coast Guard Pay & Personnel Center
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
For E-Gov Travel Sys (ETS) Call the
hotline: 1-866-800-USCG (8724)
Functional roles have been created to assist members with requesting user roles. For example, instead of having to know which specific roles you need, you will select a “Functional Role”. Examples: CG SPO Technician, CG SPO Auditor, CG CGIS Investigator.
Functional roles are approved based on the position you are filling. If selecting CG Admin Supervisor you must be a YNC to PERS member assigned to an ADMIN (P&A) unit. CG Admin Technician is for YN assigned to an ADMIN (P&A) unit. If you do not fit this criteria, your request will be denied. For example, if you are a SPO Auditor, you would request CG SPO Auditor. When PPC receives your request, we verify that you are in a SPO Auditor position and ensure any other criteria is met, and if met, approves the request. If you are not in that position, or the PAL lists your position incorrectly, your request will be denied. For example, you are a SPO Auditor but the PAL lists you as an Admin Yeoman. All positions are verified through the PAL. Do not select multiple functional roles that are related, for example, do NOT select CG SPO Technician and CG SPO Auditor.
Personnel approving DA users roles must be properly designated in accordance with reference (a), specifically authorizing this authority. Designation memo must be retained at the unit. PPC will request this memo from the unit for any audits and/or investigations. Reference (b) provides additional information on DA user access.
The following functional roles are available:
CG Self Service Command (Command User) - Command members designated by the unit CO/OIC or XO/XPO. User Access request must have the CO/OIC or XO/XPO as approver. E5 and below will not be authorized the CG Self Service Command User access, other than those who already have the access with their specific positions, ie. YNs in a SPO or P&A office. All requests for designation of roles are subject to review and approval by PPC and/or COMDT (CG-1B1).
Read more about the Command User role below.
If a user needs a role that is not listed in the table above or on the User Access request form in Direct Access, please submit a Direct Access User Role Designation form CG 7421-B .
To Submit a Direct Access User Access request, please select one of 2 options:
1. Sign into Direct Access, under Self Service Request, and submit User Access Request. If elevated roles needed are not listed on the form, please submit Direct Access User Role Designation form CG 7421-B.
2. Submit a Direct Access User Role Designation form CG 7421-B (https://www.dcms.uscg.mil/Portals/10/CG-1/PPC/forms/cg_7421b.pdf) electronically to PPC. All current user roles need to also be selected on the form, or current roles will be removed with new submission request. Any roles not listed on the form must be manually typed under Various/Others section selecting Comments/Others (not listed).
Follow the procedures in the Direct Access User Roles and Functions Self-Service User Guide for:
Requesting New User Roles
Recertifying User Roles
Withdrawing a User Roles Request
Command approvers: Refer to the Approving or Denying User Roles guide to process requests.
Direct Access User Recertification: Follow the procedures in the Direct Access User Roles and Functions Self-Service User Guide to submit your request to retain access to other than self-service functions.
Self service video tutorials:
Self Service Recertifying DA User Roles
Requesting New DA User Roles
The Command User role CGSSCMD is a powerful, multipurpose role, intended for use by trusted, mature and responsible members of the command cadre. Command Users must be designated by the unit Commanding Officer/Officer in Charge or Executive Officer/Executive Petty Officer. Each unit must designate at least one Command User. Additional Command Users should be designated based on the need to access the information listed above. E5 and below will not be authorized the CG Self Service Command User access.
Direct Access, based on the Operator ID, allows a Command User access to all command functions. Any Command User has the ability to enter comments and approve an employee review, enter IDT drills, or view transfer information. Commanding Officers should clearly define an individual's role when making Command User designations.
When you consider designating Command Users, you should first ask yourself these questions:
Does the individual have your authorization to:
Granting full command access may not always be necessary or appropriate. Consider granting one or more of the above roles in lieu of full command access.