U.S. COAST GUARD Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Advancements, Service Validation and Personnel Data Corrections (ADV)

Divisions and Branches

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724

E-Mail

Customer Care - PPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-DG-CustomerCare@uscg.mil

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Self-Service

https://hcm.direct-access.uscg.mil
https://e2.gov.cwtsatotravel.com/

Service Validation

Our foremost purpose is to validate creditable military service. We process Statements of Creditable Service (SOCS), Statements of Creditable Sea Service (SOCSS), Transcripts of Sea Service (TOSS), Reserve Points Statements and corrections, Early RET-1, and Estimated Earnings. These requests must be submitted via a trouble ticket to PPC Customer Care, and can take up to a year or longer for PPC to complete.

Topics in Service Validation:

Statements of Creditable Service (SOCS) and Statements of Creditable Sea Service (SOCSS)
Transcripts of Sea Service (TOSS)
Estimated Earnings During Military Service
Reserve Points/Early RET-1

USCG PPC does not process the SF 813. Per the instructions on the form, the form must be sent to NPRC at the below address or submitted online at www.archives.gov
National Personnel Records Center
1 Archives Drive
St. Louis, MO 63138-1002
Be advised, CG members must allow 6 months after retirement date before submitting request to NPRC.

Regular to Reserve (R2R) FAQ

The Coast Guard inadvertently misinterpreted a 2010 BCMR ruling for a Regular to Reserve (R2R) case in which it was authorized to close the break in service of a member who transitioned into the Coast Guard Reserve by way of Regular to Reserve (R2R). PPC blanketed this ruling to any R2R Rehire from 2010-2017 and aligned their Anniversary Year with their Pay Base Date. This was incorrectly processed because the signed Oath of Office did not take effect until a future date, which should have resulted in a legitimate break in service. This error was discovered during pre-board record reviews when service dates, anniversary dates, and personnel records were not aligning with each other.

Read the article to learn more.