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U. S. Coast Guard Pay & Personnel Center

Advancements, Service Validation and Personnel Data Corrections (ADV)

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Service Validation

Our foremost purpose is to validate creditable military service. We process Statements of Creditable Service (SOCS), Statements of Creditable Sea Service (SOCSS), Transcripts of Sea Service (TOSS), Reserve Points Statements and corrections, Early RET-1, and Estimated Earnings. These requests must be submitted via a trouble ticket to PPC Customer Care, and can take up to a year or longer for PPC to complete. 

PPC (ADV) Data Integrity Newsletter

Welcome to the PPC ADV Data Integrity Newsletter. This newsletter will cover the top 10 issues our Data Correction team has seen over the last 12 months and provide you with direction on how to correct or prevent these issues at the field level. We appreciate all your hard work in the field and our goal with this newsletter is to provide you with all the tools you need to succeed!

Regular to Reserve (R2R) Frequently Asked Questions

The Coast Guard inadvertently misinterpreted a 2010 BCMR ruling for a Regular to Reserve (R2R) case in which it was authorized to close the break in service of a member who transitioned into the Coast Guard Reserve by way of Regular to Reserve (R2R). PPC blanketed this ruling to any R2R Rehire from 2010-2017 and aligned their Anniversary Year with their Pay Base Date. This was incorrectly processed because the signed Oath of Office did not take effect until a future date, which should have resulted in a legitimate break in service. This error was discovered during pre-board record reviews when service dates, anniversary dates, and personnel records were not aligning with each other.

Read the article to learn more.