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Travel (TVL) Branch

ETS Hotline 1-866-800-8724

Travel Assist Teams are here to help you learn the new electronic travel system.

Attention

We are experiencing an extremely high volume of calls.  If you are an Approving Official or an immediate traveler, traveling within the next 48 hours, please contact the Travel Assist Team. 

All other callers, including those with travel beyond 48 hours or with policy questions, should contact their local Admin/AO for assistance.

As announced in ALCOAST 347/21, if you need assistance with the  E-Gov Travel System (ETS) call the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 8 p.m., (EDT), Monday through Friday. Once members call the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care.

Notes:

  1. Members stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member.
  2. If members call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline.  
ETS First Logon and ADVTRAV Profile Data Transfer

Per ALCOAST 377/21, the initial 72-hour period for establishing ETS accounts is complete. Members who did not establish accounts are encouraged to wait for a second email  invitation from CWTSato Travel on 21 October.  These invitations will expire within 72 hours; failure to activate in the required timeline will create additional administrative workload on support staff. Commands should ensure all service members are provided adequate time to complete the activation process. Accounts will remain active for 90 days and members who have not logged on will receive a reminder to log in or risk the accounts being disabled. Members who did not establish an account that have travel prior to 21 October should notify their Approving Official (AO) to initialize their accounts. 

Example Initial Logon:

Notes:

  1. Link:  If the link does not work, copy and paste into another web browser.
  2. User Id: will be USCG-member specific employee ID.  Example USCG-1234567.
  3. Password:  Please use your EMPLID only, the SSN is having issues.

ETS Initial Logon Dialog Boxes

  • Travelers will ensure their profile is up to date in the new system. Profiles from ADVTRAV – to include user names, passwords, frequent flier numbers, DoD ID numbers/Known Traveler Number, Secure Flight Data, etc., will be transferred to the new TMC.

Related Quick Reference Cards and Guides:

LOGIN PASSWORD RESET QUICK REFERENCE CARD

FIRST LOGON AND PROFILE UPDATES USER GUIDE 

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Mailing address:

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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

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Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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ETS Introduction

ETS Background, Contacts, and FAQs

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The E-Gov Travel Service (ETS) is a governmentwide, web-based, world-class travel management service. This streamlined service continually applies commercial best practices to realize travel efficiencies and deliver a transparent, accountable, and sustainable service that yields exceptional customer satisfaction.

ETS enables the government to further consolidate travel services, platforms, and channels, improve leverage of government travel spending, reduce waste, and increase transparency for improved accountability. This directly aligns and supports the Office of Management and Budget Memo M-12-12 regarding Promoting Efficient Spending to Support Agency Operations with respect to travel.

ETS’s benefits and features include:

  • Optimized online travel planning enabling informed cost decisions, at the point-of-sale, by identifying the lowest available airfare that is policy compliant;
  • Create and manage travel authorizations, manage the approval process, submit vouchers, and receive reimbursements, all online;
  • Mobile capabilities allow the approval of authorizations and vouchers, receipt capture, and itinerary management; and
  • Flexible auditing based on agency business rules, which notify the traveler and the approver when a selection is out of compliance
  • System is fee based using GSA Master Contract Schedule for booking/vouchering. Cost is directly billed to the traveler and travel funds are allocated to reimburse the traveler at settlement.

Check the ETS Messages & Articles section (below) for more information about the ETS implementation. 

Video: 

Master Chief Petty Officer Patricia Pilkington, the Coast Guard’s yeoman rating force master chief, provides a brief introduction to the service’s new travel system, E-Gov Travel System (ETS). 

 

If you have any questions, please email Commandant (CG-1332), Travel Management Office, at HQS-SMB-CG-1332-TravelManagementOffice@uscg.mil.

File in PDF formatE-Gov Travel System (ETS) Frequently Asked Questions (FAQs), 28 September 2021Updated*

(*) We added links to recent messages and MyCG Articles on Government Travel Charge Card use during the cutover and the Travel Assist Teams. We also added links to user guides and quick reference cards. 

Please submit any questions to the TMO at HQS-SMB-CG-1332-TravelManagementOffice@uscg.mil.

 

Due to the fees associated with troubleshooting issues directly with CWTSATO’s Customer Care Line, members are strongly discouraged to call CWTSATO directly. Unit commanders, commanding officers, officers in charge (OIC) and supervisors should direct members to use the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 5 p.m., local. Once members call the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care; Members stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member. If members call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline.  

MyCG Article: Travel Assist Teams are here to help you learn the new electronic travel system. Find out the new Travel Assist Teams can assist you with your travel.

ETS-Related Messages and Articles

ETS & FSMS Messages

ALCOAST 377/21: E-Gov Travel System (ETS) (Implementation Update One

ALCOAST 361/21New E-Gov Travel System (ETS) Replaces TPAX for TDY Travel

ALCOAST 356/21: FSMS Assist Support Team - Guidance and Expectations

ALCOAST 347/21: E-Gov Travel System (ETS) Travel Assist Team

ALCOAST 335/21: Cutover Financial System (CFS) – Guidance and Expectations

ALCGPSC 088/21New Travel Management Center (TMC) for Travel Reservations And Ticketing

ALCGPSC 087/21Government Travel Charge Card (GTCC) Program: Financial and Travel System Transition Guidance

ALCOAST 031/21: E-Gov Travel System (ETS) Workforce Training Announcement (30 August 2021)

ALCGFINANCE 027/21: Interim Guidance for FY22 Temporary Duty/TDY Travel Orders Preparation  

ALCOAST 286/21: Financial System Modernization Solution (FSMS) Implementation Update Two

ALCGPSC 069/21T-PAX Authorizing Officials Validation Request - Immediate Action Required for Units 

ALCOAST 254/21: SITREP 1 - E-Gov Travel System (ETS) Implementation (14 July 2021)

ALCGPSC 054/21: Government Travel Charge Card Financial System Transition

ALCOAST 194/21: Warning Order- Financial System Modernization Solution (FSMS) Implementation 

ETS Articles and Videos (via MyCG)

Second Round for ETS Login Information New (15 October 2021)

New electronic travel system launchesNew (1 October 2021)Travel Assist Teams are here to help you learn the new electronic travel system (15 September 2021)

Video provides an overview of the training plan for ETS (25 August 2021)

Video introduces new electronic travel system (19 July 2021)

How you can prepare for the new travel system (29 June 2021)

New travel system coming soon (6 May 2021)

ETS News & Announcements

Oct. 19, 2021

Second Round for ETS Login Information

The Coast Guard’s new travel system – E-Gov Travel System or ETS – launched Oct. 1, 2021, and the initial 72-hour period for establishing ETS accounts is complete. Did you establish your account?

Oct. 14, 2021

E-Gov Travel System (ETS) Implementation Update One

The initial 72-hour period for establishing ETS accounts is complete. Members who did not establish accounts are encouraged to wait for a second email invitation from CWTSato Travel on 21 October 2021 which will open another 72-hour window to activate an account.

Oct. 4, 2021

ETS First Logon and ADVTRAV Profile Data Transfer

Per ALCOAST 361/21, the entire Coast Guard workforce (military, civilian and reserve) will receive invitations via an email from etravelservices@cwtsatotravel.com on 04 October 2021 to activate your account. These invitations will expire within 72 hours; failure to activate in the required timeline will create additional administrative workload on support staff. Commands should ensure all service members are provided adequate time to complete the activation process. Accounts will remain active for 90 days and members who have not logged on will receive a reminder to log in or risk the accounts being disabled.

Oct. 1, 2021

New E-Gov Travel System (ETS) Replaces TPAX for TDY Travel

The new travel system, E-Gov Travel System (ETS), goes live on 01 October 2021. ETS supported by CWTSato Travel is the Coast Guard’s all-in-one travel system that will assist our members with booking travel, creating and approving orders, and submitting travel claims.

Oct. 1, 2021

New Electronic Travel System Launches

Today is the day. The Coast Guard’s new electronic travel system, E-Gov Travel Service (ETS), is up and running. And so is the Coast Guard’s new Financial System Modernization System (FSMS). What does that mean for you?

Sept. 28, 2021

E-Gov Travel Service (ETS) List of Frequently Asked Questions Updated

Questions are coming in as we approach the ETS implementation date of 1 October 2021. We added links to User Guides & Quick Reference Cards. We added information about the Travel Assist Teams (TAT) and how to use your Government Travel Charge Card during the cutover.

Sept. 24, 2021

E-Gov Travel System (ETS) Travel Assist Team

ALCOAST 347/21: E-Gov Travel System (ETS) Travel Assist Team: The establishment and deployment of a Travel Assist Team (TAT) has been undertaken as part of the implementation of the ETS roll-out. This team will play a critical role during the implementation phase of ETS, easing the burdens during this transition for members and units. Our TAT members are assigned to designated geographic areas supporting the PPC Customer Call Center with inquiries from travelers and approvers using ETS.

Sept. 15, 2021

Fiscal Year 2022 "A" and "C" School Orders and TDY Travel Guidance

ALCOAST 341/21, Fiscal Year 2022 "A" and "C" School Orders and TDY Travel Guidance, clarifies "A" and "C" School TDY travel guidance, and highlights critical policy.

Sept. 15, 2021

Travel Assist Teams are Here to Help you Learn the New Electronic Travel System

The new travel system, E-Gov Travel System (ETS), implementation will begin on Oct. 1, 2021, the first quarter of fiscal year 2022 (Q1 of FY22). ETS is the Coast Guard’s all-in-one travel system that will assist our members with booking travel, creating and approving orders, and submitting travel claims.

Sept. 14, 2021

How to Process Dislocation Allowance During the FSMS Cutover Period

As the service moves to a new travel system, here’s what you need to know regarding DLA if you are PCSing.

ETS Roles
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A traveler is a person who may travel on a government orders because they meet one of the following criteria:

  • A civilian employee in the government service
  • A member of the uniformed or foreign services of the United States government
  • A contractor working under a contract with an executive agency

Travelers can manage travel documents for their own travel. As a traveler, you can also perform these actions for other travelers who have given you permission to arrange their travel. In E2, any user, regardless of user type or role, can perform traveler and travel arranger functions.

Travelers select other users to be their travel arrangers in their profile. Certain users within a workgroup, however, may be designated as arrangers for all travelers within their group; they can automatically arrange travel for others without traveler selection.

 

This role was referred to as a Proxy in TPAX. A travel arranger is a user who can make trip arrangements, or take other actions, for another user via the Travel for Others feature. If you are frequently unable to access the web, a travel arranger can be helpful.

  • Travelers can select other users to perform travel arranger functions on their behalf in their E2 user profile. These users are referred to as designated travel arrangers. As a designated travel arranger, you can arrange travel for the person who selected you as an arranger. (You can be a designated travel arranger for one person or multiple people.)
  • Your office, workgroup, or agency may permit select users to arrange travel for travelers within their group, without being designated as an arranger in each traveler's E2 user profile. A user with this permission has the role of arranger and will see enhanced filter options on the Travel for Others page.

 

Also known as a Federal Supervisory Travel Approver and was known as an Approving Official (AO) in TPAX.

An approver can approve, revise, route, and print travel documents for users within a specified approval hierarchy.

 

Depending on customer policy settings, auditors perform audits to ensure adherence to such items as:

  • Agency expense policies
  • Usage of proper accounting strings
  • Corroboration of expenses with attached receipts
  • Review of remarks and document history to assure that other trip guidance has been followed
  • Comparison with other travel team documents

Your workgroup can have only one type of audit enabled: pre-payment or post-payment.

  • Pre-payment audits take place after a voucher has received final approval but before funds are reimbursed.
  • Post-payment audits take place after a voucher has a status of Closed Voucher.

 

An administrator, or travel policy manager, is an E2 user within an organizational structure who has a specific set of advanced permissions. Administrators can assist you with travel policy questions specific to your agency, as well as with other issues related to E2 features and functions.