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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

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Customer CarePPC-DG-CustomerCare@uscg.mil

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Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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ETS Introduction

ETS Background, Contacts, and FAQs

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The E-Gov Travel Service (ETS) is a governmentwide, web-based, world-class travel management service. This streamlined service continually applies commercial best practices to realize travel efficiencies and deliver a transparent, accountable, and sustainable service that yields exceptional customer satisfaction.

ETS enables the government to further consolidate travel services, platforms, and channels, improve leverage of government travel spending, reduce waste, and increase transparency for improved accountability. This directly aligns and supports the Office of Management and Budget Memo M-12-12 regarding Promoting Efficient Spending to Support Agency Operations with respect to travel.

ETS’s benefits and features include:

  • Optimized online travel planning enabling informed cost decisions, at the point-of-sale, by identifying the lowest available airfare that is policy compliant;
  • Create and manage travel authorizations, manage the approval process, submit vouchers, and receive reimbursements, all online;
  • Mobile capabilities allow the approval of authorizations and vouchers, receipt capture, and itinerary management; and
  • Flexible auditing based on agency business rules, which notify the traveler and the approver when a selection is out of compliance
  • System is fee based using GSA Master Contract Schedule for booking/vouchering. Cost is directly billed to the traveler and travel funds are allocated to reimburse the traveler at settlement.

Check the ETS Messages & Articles section (below) for more information about the ETS implementation. 

Video: 

Master Chief Petty Officer Patricia Pilkington, the Coast Guard’s yeoman rating force master chief, provides a brief introduction to the service’s new travel system, E-Gov Travel System (ETS). 

 

If you have any questions, please email Commandant (CG-1332), Travel Management Office, at HQS-SMB-CG-1332-TravelManagementOffice@uscg.mil.

 

Due to the fees associated with troubleshooting issues directly with CWTSATO’s Customer Care Line, members are strongly discouraged to call CWTSATO directly. Unit commanders, commanding officers, officers in charge (OIC) and supervisors should direct members to use the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 5 p.m., local. Once members call the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care; Members stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member. If members call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline.  

MyCG Article: Travel Assist Teams are here to help you learn the new electronic travel system. Find out the new Travel Assist Teams can assist you with your travel.

ETS Accounts for Non-Coast Guard Travelers

ETS Accounts for Non-Coast Guard Travelers

Non-CG employees include Auxiliarists, Invitational Travelers, Coast Guard Academy Coaches, Chaplains, and other personnel who are not assigned an EMPLID in Direct Access. These travelers will be required to provide FINCEN with a Supplier Maintenance Request Form, which captures information to allow travel payments to be made to the members. Units sponsoring invitational travel will serve as travel arrangers for the Non-CG employee. FINCEN will provide a Supplier ID that will be used to build an ETS traveler profile. CG Auxiliary will build profiles for Auxiliarist and PPC will coordinate establishment of travel profiles for all other non-CG travelers. The supplier maintenance form is available below.

Non-Coast Guard travelers must complete the "Supplier Maintenance Request Form" to provide their direct-deposit information in order to be reimbursed for Coast Guard funded travel. 

Supplier Maintenance Request FormFile in PDF format

ETS Hotline 1-866-800-8724

Travel Assist Teams are here to help you learn the new electronic travel system.

Attention

We are experiencing an extremely high volume of calls.  If you are an Approving Official or an immediate traveler, traveling within the next 48 hours, please contact the Travel Assist Team. 

All other callers, including those with travel beyond 48 hours or with policy questions, should contact their local Admin/AO for assistance.

As announced in ALCOAST 347/21, if you need assistance with the  E-Gov Travel System (ETS) call the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 8 p.m., (EDT), Monday through Friday. Once members call the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care.

Notes:

  1. Members stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member.
  2. If members call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline.  
ETS First Logon and ADVTRAV Profile Data Transfer

Per ALCOAST 377/21, the initial 72-hour period for establishing ETS accounts is complete. Members who did not establish accounts are encouraged to wait for a second email  invitation from CWTSato Travel on 21 October.  These invitations will expire within 72 hours; failure to activate in the required timeline will create additional administrative workload on support staff. Commands should ensure all service members are provided adequate time to complete the activation process. Accounts will remain active for 90 days and members who have not logged on will receive a reminder to log in or risk the accounts being disabled. Members who did not establish an account that have travel prior to 21 October should notify their Approving Official (AO) to initialize their accounts. 

Example Initial Logon:

Notes:

  1. Link:  If the link does not work, copy and paste into another web browser.
  2. User Id: will be USCG-member specific employee ID.  Example USCG-1234567.
  3. Password:  Please use your EMPLID only, the SSN is having issues.

ETS Initial Logon Dialog Boxes

  • Travelers will ensure their profile is up to date in the new system. Profiles from ADVTRAV – to include user names, passwords, frequent flier numbers, DoD ID numbers/Known Traveler Number, Secure Flight Data, etc., will be transferred to the new TMC.

Related Quick Reference Cards and Guides:

LOGIN PASSWORD RESET QUICK REFERENCE CARD

FIRST LOGON AND PROFILE UPDATES USER GUIDE 

ETS-Related Messages and Articles

ETS & FSMS Messages

Flag Voice #567: ETS, GTCC & Outstanding Travel Vouchers

ALCOAST 460/21: FSMS Go-Live

ALCOAST 456/21: E-Gov Travel System (ETS) Implementation Update (No. Two)

ALCGFINANCE 043/21Cutover Financial System (CFS) Sunset Guidance Update 1

ALCOAST 453/21Financial Systems Modernization (FSMS) Go-Live Status

ALCOAST 411/21:  FSMS Cutover and Transition - Guidance and Expectations

ALCOAST 377/21: E-Gov Travel System (ETS) (Implementation Update One

ALCOAST 361/21New E-Gov Travel System (ETS) Replaces TPAX for TDY Travel

ALCOAST 356/21: FSMS Assist Support Team - Guidance and Expectations

ALCOAST 347/21: E-Gov Travel System (ETS) Travel Assist Team

ALCOAST 335/21: Cutover Financial System (CFS) – Guidance and Expectations

ALCGPSC 088/21New Travel Management Center (TMC) for Travel Reservations And Ticketing

ALCGPSC 087/21Government Travel Charge Card (GTCC) Program: Financial and Travel System Transition Guidance

ALCOAST 031/21: E-Gov Travel System (ETS) Workforce Training Announcement (30 August 2021)

ALCGFINANCE 027/21: Interim Guidance for FY22 Temporary Duty/TDY Travel Orders Preparation  

ALCOAST 286/21: Financial System Modernization Solution (FSMS) Implementation Update Two

ALCGPSC 069/21T-PAX Authorizing Officials Validation Request - Immediate Action Required for Units 

ALCOAST 254/21: SITREP 1 - E-Gov Travel System (ETS) Implementation (14 July 2021)

ALCGPSC 054/21: Government Travel Charge Card Financial System Transition

ALCOAST 194/21: Warning Order- Financial System Modernization Solution (FSMS) Implementation 

ETS Articles and Videos (via MyCG)

Members are now able to file travel claims for reimbursement (12 January 2022)

FSMS, the Coast Guard's financial system is delayed (6 December 2021) Invoice processing and travel claims impacted by the delay.

Second Round for ETS Login Information  (15 October 2021)

New electronic travel system launches (1 October 2021)Travel Assist Teams are here to help you learn the new electronic travel system (15 September 2021)

Video provides an overview of the training plan for ETS (25 August 2021)

Video introduces new electronic travel system (19 July 2021)

How you can prepare for the new travel system (29 June 2021)

New travel system coming soon (6 May 2021)

ETS News & Announcements

Jan. 20, 2022

E-Gov Travel System (ETS) Frequently Asked Updates

A new list of ETS frequently asked questions is available via PPC's ETS web page (https://www.dcms.uscg.mil/ppc/tvl/ets). This list covers post go-live issues. Here is a direct link to the file (the file is in PDF format): https://www.dcms.uscg.mil/Portals/10/CG-1/PPC/GUIDES/TRAVEL/ETS/ETSpostgoliveFAQs.pdf Please submit any new questions to the TMO at HQS-SMB-CG-1332-TravelManagementOffice@uscg.mil.

Jan. 13, 2022

Updates to ETS User Guides

Several ETS user guides for travelers, travel arrangers and travel approvers have been updated.

Jan. 12, 2022

Members are now able to file travel claims for reimbursement

The new Financial System Modernization Solution (FSMS) is now live enabling members to receive reimbursement for recent TDY travel, as well as arranging future TDY travel through the E-Government Travel System (ETS). If you need an amendment and/or an approval for travel, these functions are now also available.

Jan. 10, 2022

Flag Voice 567 - ETS, GTCC & Outstanding Travel Vouchers

The purpose of this Flag Voice is to highlight FSMS functionality with ETS, and the need for all hands to submit their pending travel vouchers by the end of January. ETS is much easier to use than Web-TPAX, but it is a new system that we all must learn. Timely submission of travel vouchers will ensure our personnel have no problem paying their GTCC statements; the first bill of 2022 will be due 18 March

Dec. 17, 2021

Cutover Financial System (CFS) Sunset Guidance Update 1

This ALCGFINANCE updates procedural guidance provided in ALCGFINANCE 041/21 for the transition from the Cutover Financial System (CFS) to the Financial Systems Modernization Solution (FSMS).

Dec. 17, 2021

Financial Systems Modernization Solution (FSMS) Live as of 17 December 2021

While FSMS is fully accessible to all provisioned Coast Guard users, it will take some time to enable all interfaces and to process the backlog of transactions that occurred in various systems. For example, travel obligations and travel claims from ETS2 will not begin processing until the first week of January due to vendor technology upgrades. Additional information on ETS2 can be found in ALCGFIN 043/21.

Dec. 15, 2021

E-Gov Travel System (ETS) Implementation Update (No. Two)

ALCOAST 456/21 provides guidance for use of ETS after "go-live" for the new Financial System Modernization Solution (FSMS). COMDT (CG-8) will publish the "go-live" date for FSMS via SEPCOR. ETS will not be available for full connectivity with FSMS until 05 January 2022 due to year-end system maintenance of ETS and staging of backlogged travel claims. Consequently, travel vouchers will not be able to be submitted for reimbursement until 05 January 2022.

Dec. 8, 2021

Reserve Component use of Contracted Airline Fares for IDT

This ALCOAST serves to bring awareness to and provide instructions for using the General Services Administration's (GSA) Airline City Pairs Program (CPP). This program, while not mandatory but authorized lessens the burden for Reserve component travel for IDT by allowing the purchase of contracted government fares. An added benefit is CPP fares can be reserved last minute and are refundable. Members are responsible for service fees.

Dec. 8, 2021

FSMS, the Coast Guard's financial system is delayed

The Coast Guard is running four weeks behind schedule in its transition to the Financial Systems Modernization Solution (FSMS) which will continue to delay regular processing of invoice payments. Vendors will receive interest on late payments in accordance with the prompt payment act.

Nov. 15, 2021

FSMS Cutover Over Extension to Delay ETS Voucher Submissions

Per ALCOAST 411/21 (below), FSMS cutover has been delayed two weeks.  You will not be able to voucher in ETS until FSMS is “LIVE”.  Please continue to keep all of your records (orders, receipts, reservations and any travel documents) in order.  You will need these when you voucher/reconcile your travel.

ETS Roles
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A traveler is a person who may travel on a government orders because they meet one of the following criteria:

  • A civilian employee in the government service
  • A member of the uniformed or foreign services of the United States government
  • A contractor working under a contract with an executive agency

Travelers can manage travel documents for their own travel. As a traveler, you can also perform these actions for other travelers who have given you permission to arrange their travel. In E2, any user, regardless of user type or role, can perform traveler and travel arranger functions.

Travelers select other users to be their travel arrangers in their profile. Certain users within a workgroup, however, may be designated as arrangers for all travelers within their group; they can automatically arrange travel for others without traveler selection.

 

This role was referred to as a Proxy in TPAX. A travel arranger is a user who can make trip arrangements, or take other actions, for another user via the Travel for Others feature. If you are frequently unable to access the web, a travel arranger can be helpful.

  • Travelers can select other users to perform travel arranger functions on their behalf in their E2 user profile. These users are referred to as designated travel arrangers. As a designated travel arranger, you can arrange travel for the person who selected you as an arranger. (You can be a designated travel arranger for one person or multiple people.)
  • Your office, workgroup, or agency may permit select users to arrange travel for travelers within their group, without being designated as an arranger in each traveler's E2 user profile. A user with this permission has the role of arranger and will see enhanced filter options on the Travel for Others page.

 

Also known as a Federal Supervisory Travel Approver and was known as an Approving Official (AO) in TPAX.

An approver can approve, revise, route, and print travel documents for users within a specified approval hierarchy.

 

Depending on customer policy settings, auditors perform audits to ensure adherence to such items as:

  • Agency expense policies
  • Usage of proper accounting strings
  • Corroboration of expenses with attached receipts
  • Review of remarks and document history to assure that other trip guidance has been followed
  • Comparison with other travel team documents

Your workgroup can have only one type of audit enabled: pre-payment or post-payment.

  • Pre-payment audits take place after a voucher has received final approval but before funds are reimbursed.
  • Post-payment audits take place after a voucher has a status of Closed Voucher.

 

An administrator, or travel policy manager, is an E2 user within an organizational structure who has a specific set of advanced permissions. Administrators can assist you with travel policy questions specific to your agency, as well as with other issues related to E2 features and functions.