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Travel (TVL) Branch

E-Gov Travel System

Information on ETS, to include the FAQ page and training opportunities is located at https://www.dcms.uscg.mil/ppc/travel/ets/. Should units have direct questions regarding ETS workforce training, members should email the Travel Management Office at HQS-SMB-CG-1332-TravelManagementOffice@uscg.mil

Note: ETS & FSMS are now live. ALCOAST 049/22, E-Gov Travel System (ETS) Implementation Update (Number ThreeNew), provides guidance and workarounds for use of ETS after "go-live" for the new Financial System Modernization Solution (FSMS).

PCS Advances & PCS Claims: Until a new system is in place for PCS claims, we're using a combination of TPAX and ETS to calculate, approve and payout PCS advances and claims. Follow this procedure to submit PCS advances or claimsUpdated(June 23, 2022) 

ETS Webinars - Recordings of training webinars are posted on the ETS Training page . There are new courses for Financial Approvers and AOs. The course descriptions and slide decks are new as well. 

ETS Walkthroughsnew - These guides are annotated screenshots that walk users through various tasks in ETS. They are available on the ETS User Guides Page.

​Action Required: Preparing ETS Profiles Prior to Hurricane and Wildfire Season:  ALCOAST 199/22 requires all personnel (active duty, reservists, and civilians) to ensure their ETS accounts are active, and their profiles are up to date with all dependent information added, by 01 June. This is critical to enabling processing of dependent claims in ETS and reimbursement payments via FSMS.​

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

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Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Subscribers to this list will receive notices and information on Coast Guard travel policy and procedures. Subscribers will also be notified of both scheduled and unscheduled outages affecting the E-Gov travel claim system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's web site.

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ETS Introduction

ETS Background, Contacts, and FAQs

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The E-Gov Travel Service (ETS) is a governmentwide, web-based, world-class travel management service. This streamlined service continually applies commercial best practices to realize travel efficiencies and deliver a transparent, accountable, and sustainable service that yields exceptional customer satisfaction.

ETS enables the government to further consolidate travel services, platforms, and channels, improve leverage of government travel spending, reduce waste, and increase transparency for improved accountability. This directly aligns and supports the Office of Management and Budget Memo M-12-12 regarding Promoting Efficient Spending to Support Agency Operations with respect to travel.

ETS’s benefits and features include:

  • Optimized online travel planning enabling informed cost decisions, at the point-of-sale, by identifying the lowest available airfare that is policy compliant;
  • Create and manage travel authorizations, manage the approval process, submit vouchers, and receive reimbursements, all online;
  • Mobile capabilities allow the approval of authorizations and vouchers, receipt capture, and itinerary management; and
  • Flexible auditing based on agency business rules, which notify the traveler and the approver when a selection is out of compliance
  • System is fee based using GSA Master Contract Schedule for booking/vouchering. Cost is directly billed to the traveler and travel funds are allocated to reimburse the traveler at settlement.

Check the ETS Messages & Articles section (below) for more information about the ETS implementation. 

Video: 

Master Chief Petty Officer Patricia Pilkington, the Coast Guard’s yeoman rating force master chief, provides a brief introduction to the service’s new travel system, E-Gov Travel System (ETS). 

 

If you have any questions, please email Commandant (CG-1332), Travel Management Office, at HQS-SMB-CG-1332-TravelManagementOffice@uscg.mil.

 

Travel Assist Teams hotline: 1-866-800-USCG (8724). Due to the fees associated with troubleshooting issues directly with CWTSATO’s Customer Care Line, members are strongly discouraged to call CWTSATO directly but instead to work with their Authorizing Official and or Funds Manager. Authorizing Officials/Funds Managers should contact the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 7 p.m., (EDT), Monday-Friday. Once they have called the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care; AOs/Commands stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member. If AOs/Funds Managers call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline.

The Travel Assist Team (TAT) will now be available through the remainder of the fiscal year (FY22) to assist with travel claims.

Guidance for Temporary Duty Travel (TDY) Orders Spanning Fiscal Years 2022 to 2023

ALCGFINANCE 035/22 provides guidance for temporary duty travel crossing fiscal years (FY). Specifically, it applies to cases where advanced preparation in FY22 is required to effectively facilitate FY23 travel. FY22 is 30 September 2022 and prior. FY23 is 01 October 2022 through 30 September 2023. PPC (P&D) has also prepared a user guide for the process - Processing Cross Fiscal Year Travelpdf.

ETS Accounts for Non-Coast Guard Travelers

ETS Accounts for Non-Coast Guard Travelers

Non-CG employees include Auxiliarists, Invitational Travelers, Coast Guard Academy Coaches, Chaplains, and other personnel who are not assigned an EMPLID in Direct Access. These travelers will be required to provide FINCEN with a Supplier Maintenance Request Form, which captures information to allow travel payments to be made to the members. Units sponsoring invitational travel will serve as travel arrangers for the Non-CG employee. FINCEN will provide a Supplier ID that will be used to build an ETS traveler profile. CG Auxiliary will build profiles for Auxiliarist and PPC will coordinate establishment of travel profiles for all other non-CG travelers. The supplier maintenance form is available below.

Non-Coast Guard travelers must complete the "Supplier Maintenance Request Form" to provide their direct-deposit information in order to be reimbursed for Coast Guard funded travel. 

Supplier Maintenance Request FormFile in PDF format

ETS Hotline 1-866-800-8724

Attention

Travel Assist Teams hotline: 1-866-800-USCG (8724). Due to the fees associated with troubleshooting issues directly with CWTSATO’s Customer Care Line, members are strongly discouraged to call CWTSATO directly but instead to work with their Authorizing Official and or Funds Manager. Authorizing Officials/Funds Managers should contact the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 7 p.m., (EDT), Monday-Friday. Once they have called the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care; AOs/Commands stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member. If AOs/Funds Managers call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline. 

  • Only approving officials or fund approvers should contact TAT.  

ETS-Related Messages and Articles

ETS & FSMS Messages
 

ALCGPSC 128/22, Government Travel Charge Card (GTCC) Program: Financial and Travel System Transition Guidance - Update

ETQC Training Advisory 008-22, Processing FY23 C School, A School and Accession Course TDY Orders

ALCGFINANCE 035/22Guidance for Temporary Duty Travel (TDY) Orders Spanning Fiscal Years 2022 to 2023

ETQC Training Advisory 007-22: Processing "C" School Travel Orders and Vouchers for the Remainder of FY-22

ALCOAST 059/22: Financial Systems Modernization Solution (FSMS) Status

ALCGPSC 027/22: Guidance for Direct Access Orders Completion During Financial System Modernization Solution (FSMS) Deployment

ALCOAST 049/22: E-Gov Travel System (ETS) Implementation Update (No. Three)

ETQC Training Advisory 005-22: Guidance for "A" and "C" School Travelers and Command Representatives

Flag Voice #567: ETS, GTCC & Outstanding Travel Vouchers

ALCOAST 460/21: FSMS Go-Live

ALCOAST 456/21: E-Gov Travel System (ETS) Implementation Update (No. Two)

ALCGFINANCE 043/21Cutover Financial System (CFS) Sunset Guidance Update 1

ALCOAST 453/21Financial Systems Modernization (FSMS) Go-Live Status

ALCOAST 411/21:  FSMS Cutover and Transition - Guidance and Expectations

ALCOAST 377/21: E-Gov Travel System (ETS) (Implementation Update One

ALCOAST 361/21New E-Gov Travel System (ETS) Replaces TPAX for TDY Travel

ALCOAST 356/21: FSMS Assist Support Team - Guidance and Expectations

ALCOAST 347/21: E-Gov Travel System (ETS) Travel Assist Team

ALCOAST 335/21: Cutover Financial System (CFS) – Guidance and Expectations

ALCGPSC 088/21New Travel Management Center (TMC) for Travel Reservations And Ticketing

ALCGPSC 087/21Government Travel Charge Card (GTCC) Program: Financial and Travel System Transition Guidance

ALCOAST 031/21: E-Gov Travel System (ETS) Workforce Training Announcement (30 August 2021)

ALCGFINANCE 027/21: Interim Guidance for FY22 Temporary Duty/TDY Travel Orders Preparation  

ALCOAST 286/21: Financial System Modernization Solution (FSMS) Implementation Update Two

ALCGPSC 069/21T-PAX Authorizing Officials Validation Request - Immediate Action Required for Units 

ALCOAST 254/21: SITREP 1 - E-Gov Travel System (ETS) Implementation (14 July 2021)

ALCGPSC 054/21: Government Travel Charge Card Financial System Transition

ALCOAST 194/21: Warning Order- Financial System Modernization Solution (FSMS) Implementation 

ETS Articles and Videos (via MyCG)

FSMS: Progress report from the Incident Command (14 April 2022)

Coast Guard Works to Pay Backlogged Claims (28 March 2022)

Coast Guard stands up IMT to resolve FSMS transition issues (17 March 2022)

FSMS Update: Where to get help with travel vouchers or reimbursement claims (23 February 2022)

Members are now able to file travel claims for reimbursement (12 January 2022)

FSMS, the Coast Guard's financial system is delayed (6 December 2021) Invoice processing and travel claims impacted by the delay.

Second Round for ETS Login Information  (15 October 2021)

New electronic travel system launches (1 October 2021)Travel Assist Teams are here to help you learn the new electronic travel system (15 September 2021)

Video provides an overview of the training plan for ETS (25 August 2021)

Video introduces new electronic travel system (19 July 2021)

How you can prepare for the new travel system (29 June 2021)

New travel system coming soon (6 May 2021)

ETS News & Announcements

Sept. 26, 2022

Seventh Coast Guard District Authorization to Evacuate CG Civilian Personnel and Active Duty Dependent for Hurrican Ian

This message serves as the evacuation authorization for all Coast Guard civilian employees not assigned hurricane response activities and Coast Guard active duty dependents as listed. Updated-Evacuation Zone: The authorized evacuation safe haven region is any location a minimum of 51 miles from the evacuation zone, not to exceed 500 miles from permanent duty station or residence.

Sept. 23, 2022

Government Travel Charge Card - Financial and Travel System Transition Guidance

This message cancels ALCGPSC 081/22. Restrictions on the use of the Centrally Billed Account (CBA) remain. The expanded use of the Government Travel Charge Card (GTCC) Individually Billed Accounts (IBA) to support travel until the Financial Systems Modernization Solution (FSMS) Incident Management Team (IMT) objectives are met as indicated in reference ALCOAST 096/22 are extended as well.

Sept. 22, 2022

Guidance for Temporary Duty Travel (TDY) Orders Spanning Fiscal Years 2022 to 2023

ALCGFINANCE 035/22 provides guidance for temporary duty travel crossing fiscal years (FY). Specifically, it applies to cases where advanced preparation in FY22 is required to effectively facilitate FY23 travel. FY22 is 30 September 2022 and prior. FY23 is 01 October 2022 through 30 September 2023. PPC (P&D) has also prepared a user guide for the process.

Sept. 19, 2022

Competencies, Qualifications, and Tools for Military Workforce Pay, Personnel, and Administration

This message announces performance support measures for personnel performing military workforce pay, personnel, and administration tasks, a key deliverable for the Deputy Commandant for Mission Support-led Personnel Support Initiative (PSI). The competencies, qualifications, and tools outlined here apply to all personnel at Personnel and Administration (P&A) Offices and Servicing Pay Offices (SPOs), and are designed to support doctrine and standards established Interim Technical Authority Guidance for Military Workforce Pay, Personnel, and Administration, PSCNOTE 5402

Sept. 14, 2022

ETQC Training Advisory 008-22, Processing FY23 C School, A School and Accession Course TDY Orders

The successful implementation of practices discussed in reference (a), eliminated the challenges members were experiencing with Direct Access (DA) generated training administration system (TAS) orders. Due to this success, FORCECOM will continue the practice of permitting local units to manage the administration of FY23 "C" school TDY orders to include initiation of the authorization, funds certification, and AO approval. Maintaining uniformity in FORCECOM business processes, at the start of FY23, these instructions will also apply to both Accession (e.g. DCO, OCS, DEPOT) and “A” school TDY orders. These instructions do not apply to PCS orders to the subject schools.

Aug. 30, 2022

Fiscal Year 2023 (FY23) Standard CONUS Per Diem Rate Announced

The FY23 Standard CONUS per diem rate is  $157 and is applicable for all official travel performed on or after 1 October 2022 to 30 September 2023.

Aug. 18, 2022

GSA Announces Release of 2023 Per Diem Rates

Please note! The FY 2023 rates are NOT the default rates until October 1, 2022. You must follow these instructions to view the FY 2023 rates. Select FY 2023 from the drop-down box above the "Search By City, State, or ZIP Code" or "Search by State" map. Otherwise, the search box only returns current FY 2022 rates.

Aug. 18, 2022

Flag Voice #587 - Update on TLE Extension Process

Colleagues, I am providing an update on the Temporary Lodging Expense (TLE) Extension process. As

Aug. 17, 2022

Temporary Lodging Expense (TLE) Extensions Process Update

This ALCOAST provides an updated process for Temporary Lodging Expense (TLE) Extensions.

Aug. 10, 2022

E-Gov Travel System (ETS) Frequently Asked Updates

An updated (August 10, 2022) list of ETS frequently asked questions is available via PPC's ETS web page (https://www.dcms.uscg.mil/ppc/tvl/ets). This list covers post-go-live issues. Here is a direct link to the file (the file is in PDF format): https://wwsw.dcms.uscg.mil/Portals/10/CG-1/PPC/GUIDES/TRAVEL/ETS/ETSPostGoLiveFAQs.pdf

ETS Roles
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A traveler is a person who may travel on a government orders because they meet one of the following criteria:

  • A civilian employee in the government service
  • A member of the uniformed or foreign services of the United States government
  • A contractor working under a contract with an executive agency

Travelers can manage travel documents for their own travel. As a traveler, you can also perform these actions for other travelers who have given you permission to arrange their travel. In E2, any user, regardless of user type or role, can perform traveler and travel arranger functions.

Travelers select other users to be their travel arrangers in their profile. Certain users within a workgroup, however, may be designated as arrangers for all travelers within their group; they can automatically arrange travel for others without traveler selection.

 

This role was referred to as a Proxy in TPAX. A travel arranger is a user who can make trip arrangements, or take other actions, for another user via the Travel for Others feature. If you are frequently unable to access the web, a travel arranger can be helpful.

  • Travelers can select other users to perform travel arranger functions on their behalf in their E2 user profile. These users are referred to as designated travel arrangers. As a designated travel arranger, you can arrange travel for the person who selected you as an arranger. (You can be a designated travel arranger for one person or multiple people.)
  • Your office, workgroup, or agency may permit select users to arrange travel for travelers within their group, without being designated as an arranger in each traveler's E2 user profile. A user with this permission has the role of arranger and will see enhanced filter options on the Travel for Others page.

 

Also known as a Federal Supervisory Travel Approver and was known as an Approving Official (AO) in TPAX.

An approver can approve, revise, route, and print travel documents for users within a specified approval hierarchy.

 

Depending on customer policy settings, auditors perform audits to ensure adherence to such items as:

  • Agency expense policies
  • Usage of proper accounting strings
  • Corroboration of expenses with attached receipts
  • Review of remarks and document history to assure that other trip guidance has been followed
  • Comparison with other travel team documents

Your workgroup can have only one type of audit enabled: pre-payment or post-payment.

  • Pre-payment audits take place after a voucher has received final approval but before funds are reimbursed.
  • Post-payment audits take place after a voucher has a status of Closed Voucher.

 

An administrator, or travel policy manager, is an E2 user within an organizational structure who has a specific set of advanced permissions. Administrators can assist you with travel policy questions specific to your agency, as well as with other issues related to E2 features and functions.