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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

E-Mail

PPC-DG-CustomerCare@uscg.mil

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ETS Introduction

ETS Background, Contacts, and FAQs

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The E-Gov Travel Service (ETS) is a governmentwide, web-based, world-class travel management service. This streamlined service continually applies commercial best practices to realize travel efficiencies and deliver a transparent, accountable, and sustainable service that yields exceptional customer satisfaction.

ETS enables the government to further consolidate travel services, platforms, and channels, improve leverage of government travel spending, reduce waste, and increase transparency for improved accountability. This directly aligns and supports the Office of Management and Budget Memo M-12-12 regarding Promoting Efficient Spending to Support Agency Operations with respect to travel.

ETS’s benefits and features include:

  • Optimized online travel planning enabling informed cost decisions, at the point-of-sale, by identifying the lowest available airfare that is policy compliant;
  • Create and manage travel authorizations, manage the approval process, submit vouchers, and receive reimbursements, all online;
  • Mobile capabilities allow the approval of authorizations and vouchers, receipt capture, and itinerary management; and
  • Flexible auditing based on agency business rules, which notify the traveler and the approver when a selection is out of compliance
  • System is fee based using GSA Master Contract Schedule for booking/vouchering. Cost is directly billed to the traveler and travel funds are allocated to reimburse the traveler at settlement.

Check the ETS Messages & Articles section (below) for more information about the ETS implementation. 

Video: 

Master Chief Petty Officer Patricia Pilkington, the Coast Guard’s yeoman rating force master chief, provides a brief introduction to the service’s new travel system, E-Gov Travel System (ETS). 

 

If you have any questions, please email Commandant (CG-1332), Travel Management Office, at HQS-SMB-CG-1332-TravelManagementOffice@uscg.mil.

File in PDF formatE-Gov Travel System (ETS) Frequently Asked Questions (FAQs), 09 September 2021Updated*

(*) We added that all TPAX claims must be approved by the AO no later than 17 September 2021. We also updated the link to the ETS Webinar schedule.

Please submit any questions to the TMO at HQS-SMB-CG-1332-TravelManagementOffice@uscg.mil.

 

Due to the fees associated with troubleshooting issues directly with CWTSATO’s Customer Care Line, members are strongly discouraged to call CWTSATO directly. Unit commanders, commanding officers, officers in charge (OIC) and supervisors should direct members to use the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 5 p.m., local. Once members call the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care; Members stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member. If members call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline.  

MyCG Article: Travel Assist Teams are here to help you learn the new electronic travel system. Find out the new Travel Assist Teams can assist you with your travel.

ETS Hotline 1-866-800-8724

Travel Assist Teams are here to help you learn the new electronic travel system.

If you need assistance with the  E-Gov Travel System (ETS) call the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 5 p.m., local. Once members call the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care.

Notes:

  1. Members stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member.
  2. If members call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline.  

ETS-Related Messages and Articles

ETS & FSMS Messages

ALCOAST 335/21: Cutover Financial System (CFS) – Guidance and Expectations

ALCGPSC 088/21New Travel Management Center (TMC) for Travel Reservations And Ticketing

ALCOAST 031/21: E-Gov Travel System (ETS) Workforce Training Announcement (30 August 2021)

ALCGFINANCE 027/21: Interim Guidance for FY22 Temporary Duty/TDY Travel Orders Preparation  

ALCOAST 286/21: Financial System Modernization Solution (FSMS) Implementation Update Two

ALCGPSC 069/21T-PAX Authorizing Officials Validation Request - Immediate Action Required for Units 

ALCOAST 254/21: SITREP 1 - E-Gov Travel System (ETS) Implementation (14 July 2021)

ALCGPSC 054/21: Government Travel Charge Card Financial System Transition

ALCOAST 194/21: Warning Order- Financial System Modernization Solution (FSMS) Implementation 

ETS Articles and Videos (via MyCG)

Travel Assist Teams are here to help you learn the new electronic travel system

Video provides an overview of the training plan for ETS (25 August 2021)New

Master Chief Petty Officer Patricia Pilkington talks about the new travel system E-Gov Travel System, or ETS, coming on board Oct 1, 2021. Pilkington talks about training that users can expect to undergo prior to the new system going live at the beginning of the new fiscal year. (Coast Guard video)

Video introduces new electronic travel system (19 July 2021)

How you can prepare for the new travel system (29 June 2021)

New travel system coming soon (6 May 2021)

ETS News & Announcements

Sept. 15, 2021

Fiscal Year 2022 "A" and "C" School Orders and TDY Travel Guidance

ALCOAST 341/21, Fiscal Year 2022 "A" and "C" School Orders and TDY Travel Guidance, clarifies "A" and "C" School TDY travel guidance, and highlights critical policy.

Sept. 15, 2021

Travel Assist Teams are Here to Help you Learn the New Electronic Travel System

The new travel system, E-Gov Travel System (ETS), implementation will begin on Oct. 1, 2021, the first quarter of fiscal year 2022 (Q1 of FY22). ETS is the Coast Guard’s all-in-one travel system that will assist our members with booking travel, creating and approving orders, and submitting travel claims.

Sept. 14, 2021

How to Process Dislocation Allowance During the FSMS Cutover Period

As the service moves to a new travel system, here’s what you need to know regarding DLA if you are PCSing.

Sept. 14, 2021

Coast Guard Switching to New Travel Management Center (TMC) as Part of a System Modernization

What you need to know about the new Travel Management Center

Sept. 14, 2021

ALCOAST 335/21, Cutover Financial System (CFS) – Guidance and Expectations

This ALCOAST provides details about the capabilities and use of the Cutover Financial System (CFS) during the Coast Guard's transition to the Financial Systems Modernization Solution (FSMS). During this period (1 Oct 21 – 17 Nov 21), the Coast Guard will be without a financial application to record obligations and track account balances.

Sept. 14, 2021

How To Use Your Government Travel Card During the FSMS Cutover Period

You may have heard about the new Financial Management System (FSMS) and the new travel system (ETS) coming online at the beginning of October. As this occurs, there is a scheduled “cut over period” and in order to assist travelers with this transition, the Coast Guard has announced an immediate temporary expanded use of the government travel charge card (GTCC). During this time members who are performing a permanent change of station (PCS), long-term temporary travel, or who are under disaster evacuation orders may use their travel cards, whereas normally they would not be allowed.

Sept. 13, 2021

New Travel Management Center (TMC) For Travel Reservations And Ticketing

Starting 01 October 2021, all official travel (e.g. airline, bus, ship, Alaska Marine Highway System, rental vehicle, lodging) must be arranged through CWTSato. Travelers shall continue using ADTRAV for reservations through 30 September 2021 if the travel is commencing before 15 October 2021.

Sept. 9, 2021

E-Gov Travel Service (ETS) List of Frequently Asked Questions Updated

Questions are coming in as we approach the ETS implementation date of 1 October 2021. We added that all TPAX claims must be approved by the AO no later than 17 September 2021. We also updated the link to the ETS Webinar schedule.

Sept. 9, 2021

E-Gov Travel System (ETS) Training Schedule Updated.

The new travel system, E-Gov Travel System (ETS), implementation will begin on October 1, 2021. With such a significant transition, we are introducing a series of multiple two to four hour training sessions via virtual webinar sessions. These webinars will be available each week (including two Sunday sessions in October for Reservists) leading up to go-live, and will continue on a bi-weekly basis after go-live until the new calendar year.

Sept. 1, 2021

Rental Car Shortage Felt by Federal Travelers

Earlier this summer, the Rental Car Subcommittee of the National Defense Transportation (NDTA)’s Passenger Travel Advisory Council notified the Defense Travel Management Office that rental car industry efforts to restore their fleets to pre-pandemic levels have been hindered by the impact of a microchip shortage that has affected automakers’ ability to meet current car production demand.

ETS Roles

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A traveler is a person who may travel on a government orders because they meet one of the following criteria:

  • A civilian employee in the government service
  • A member of the uniformed or foreign services of the United States government
  • A contractor working under a contract with an executive agency

Travelers can manage travel documents for their own travel. As a traveler, you can also perform these actions for other travelers who have given you permission to arrange their travel. In E2, any user, regardless of user type or role, can perform traveler and travel arranger functions.

Travelers select other users to be their travel arrangers in their profile. Certain users within a workgroup, however, may be designated as arrangers for all travelers within their group; they can automatically arrange travel for others without traveler selection.

 

This role was referred to as a Proxy in TPAX. A travel arranger is a user who can make trip arrangements, or take other actions, for another user via the Travel for Others feature. If you are frequently unable to access the web, a travel arranger can be helpful.

  • Travelers can select other users to perform travel arranger functions on their behalf in their E2 user profile. These users are referred to as designated travel arrangers. As a designated travel arranger, you can arrange travel for the person who selected you as an arranger. (You can be a designated travel arranger for one person or multiple people.)
  • Your office, workgroup, or agency may permit select users to arrange travel for travelers within their group, without being designated as an arranger in each traveler's E2 user profile. A user with this permission has the role of arranger and will see enhanced filter options on the Travel for Others page.

 

Also known as a Federal Supervisory Travel Approver and was known as an Approving Official (AO) in TPAX.

An approver can approve, revise, route, and print travel documents for users within a specified approval hierarchy.

 

Depending on customer policy settings, auditors perform audits to ensure adherence to such items as:

  • Agency expense policies
  • Usage of proper accounting strings
  • Corroboration of expenses with attached receipts
  • Review of remarks and document history to assure that other trip guidance has been followed
  • Comparison with other travel team documents

Your workgroup can have only one type of audit enabled: pre-payment or post-payment.

  • Pre-payment audits take place after a voucher has received final approval but before funds are reimbursed.
  • Post-payment audits take place after a voucher has a status of Closed Voucher.

 

An administrator, or travel policy manager, is an E2 user within an organizational structure who has a specific set of advanced permissions. Administrators can assist you with travel policy questions specific to your agency, as well as with other issues related to E2 features and functions.