USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

Feb. 20, 2025

ALCGENL 012/25 SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL INITIAL ELIGIBILITY LIST

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Feb. 19, 2025

ALCOAST 075/25 SSIC 5700 SUBJ: EIGHTY-FOURTH ANNIVERSARY OF THE COAST GUARD RESERVE

R 191400Z FEB 25 MID120001751254UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 075/25 SSIC 5700SUBJ: EIGHTY-FOURTH ANNIVERSARY OF THE COAST GUARD RESERVEA. Recognition Programs, COMDTINST 1650.26A1. For 84 years, the Coast Guard Reserve has been a cornerstone of mission readiness and excellence since its establishmenton February 19,

Feb. 13, 2025

ALCGPSC 029/25 SUBJ: PY25 APRIL REGULAR TO RESERVE COMMISSION APPOINTMENT PANEL

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Feb. 11, 2025

ALCGOFF 009/25 SUBJ: OFFICER PERSONNEL MANAGEMENT OUTREACH SESSIONS

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Feb. 11, 2025

ALCOAST 056/25 SSIC 1850 SUBJ: CONTINUATION OF PREVIOUS UPDATE TO PHYSICAL DISABILITY EVALUATION SYSTEM

R 111645Z FEB 25 MID120001733112UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 056/25SSIC 1850SUBJ: CONTINUATION OF PREVIOUS UPDATE TO PHYSICAL DISABILITYEVALUATION SYSTEM A. COMDT COGARD WASHINGTON DC 231930Z JAN 23/ALCOAST 032/23 -"AMMENDMENT TO PHYSICAL DISABILITY EVALUATION SYSTEM POLICY"B. Physical Disability Evaluation System,

Feb. 11, 2025

Competency Dictionary Updates Version February 2025

The Competency Dictionary has been updated effective February 2025: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 11 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the

Feb. 6, 2025

ALCGPSC 026/25 SUBJ: UPDATED RECORD OF PROFESSIONAL DEVELOPMENT, FORM CG-4082

R 061715Z FEB 25 MID120001722697UALCGPSC 026/25SUBJ: UPDATED RECORD OF PROFESSIONAL DEVELOPMENT, FORM CG-4082A. Performance, Training, and Education Manual, COMDTINST M1500.10 (series)1. This message announces the implementation of the updated Record of Professional Development Form CG-4082.2. The updated CG-4082 will increase the effectiveness of

Feb. 6, 2025

ALCGPSC 025/25 SUBJ: ACTIVE DUTY AND RESERVE COMMAND SENIOR ENLISTED LEADER (CSEL) SCREENING PANEL RESULTS FOR ASSIGNMENT YEAR 2025

ALCGPSC 025/25IAW Ref A, Commander, CG Personnel Service Center approved the report of the active duty and reserve Command Senior Enlisted Leader (CSEL) Screening Panel convened on 31 January 2025. The following members listed alphabetically were found to be best qualified and recommended for assignment to active duty silver badge CSEL positions

Feb. 5, 2025

ALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATE

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Feb. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for February 2025

The Reserve Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Feb. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for February 2025

The Active-Duty Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Feb. 3, 2025

ALCOAST 045/25SSIC 4600 SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETE

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Jan. 31, 2025

ALCOAST 038/25 SSIC 7220 SUBJ: SPECIAL PAYS FOR HEALTH PROFESSIONS OFFICERS

ALCOAST 038/25This ALCOAST announces the implementation of special pay rates for Health Professions Officers (HPOs) for Fiscal Year (FY) 2025, in accordance with REFs (A) through (C). HPO Special Pays include accession bonus (AB), accession bonus for critical wartime skills (AB-CWS), retention bonus (RB), incentive pay (IP), and board certification

Jan. 30, 2025

ALCGRSV 006/25 SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD TIMELINES

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Jan. 29, 2025

ALCOAST 033/25SSIC 1000SUBJ: CHANGE TO RATED SEA TIME FOR ADVANCEMENT IN DC, EM, ET, ANDMK RATINGS

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Jan. 29, 2025

ALCGPSC 019/25 SSIC 1000 SUBJ: SUSPENSION OF HIGH YEAR TENURE (HYT)

R 281346Z JAN 25 MID180001577112UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 019/25SSIC 1000SUBJ: SUSPENSION OF HIGH YEAR TENURE (HYT)A. Military Separations, COMDTINST M1000.4 (series)B. ALCOAST 325-241. This ALCGPSC announces the continued suspension of the enlistedHYT process for active duty members described in Ch. 6 of REF (A).2.

Jan. 27, 2025

ALCGRSV 005/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 02-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 January 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 005/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Jan. 23, 2025

NEW MLINQS WEBINAR IS HERE!

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Jan. 22, 2025

ALCGENL 008/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 02-25

All Coast Guard Enlisted (ALCGENL 008/25) announces enlisted advancements effective 01 February 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Jan. 22, 2025

ALCOAST 023/25 SSIC 4600 SUBJ: UPDATE 1 -FY25 RESERVE INACTIVE DUTY TRAINING -TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

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